Dale Robert Wigmore - Painting Contracting

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
Contention that I did not return is not accurateI called twice, and sent certified letter, and have not received closure.? Agent recommended it saying this (Coolant Flush) is required per Toyota Service Schedule, at 25K milesSince my car was in for 50K, it was overdueI have asked for copy of service schedule which shows this, because documentation on Toyta's site shows this is NOT requiredThey charged me $for this procedure, and unless I get this refunded, my next step will be Small Claims Court.Note: In my letter (attached), I stated I paid over $160, that is a typo, as shown in original receipt (attached); actual invoice amount, and charge to my credit card was $266.18Attachments: Copy of certified letterCopy of original invoiceCopy of receipt - certified mailing
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Sincerely,
*** ***
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The refund of $has been processed to an *** *** card ending *** The rest of the information is as I stated and can be easily verified by any and all government officesCustomer cash is taxableI am unaware what advertising your referring toIs it a Toyota Motor Sales USA advertising?

*** ***It seems the acuisition fee that was broken out in the lease order you originally signed was added into the cap cost reductionthe contract does not allow for a breakdown of the cap cost reduction but if you would like we can walk you through the breakdownYou are more than welcome to
visit us at any time to review your paperworkWe are very sorry that the computers were down that dayWe can also tell you that the General? Sales Manager David L** reached out to you July *** by email to let you know the office was closed after hours but that he would call you the following afternoonWe have a call tracking system that will show that we tried to contact you on July *** 4:30pm at *** to review your paperworkand there was not answerPlease let us know how to assist you and address your concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
On May **, I phoned the national headquarters of Toyota who in turn spoke with the customer service manager at that time, Clarisse.? I was told that my vehicle would be scheduled for July or August of 2016.? I waited patiently again for four months.? I spoke with Clarisse on Sept** and se stated? that? she did not remember that promise and? I was told there were people ahead of me on the list at the current time.? I asked what that meant in terms of time and was given a vague answer? due to? parts availability.? I spoke with the national Toyota headquarters again on Sept **, and provided my case #.? They were able to look at my records and confirm that the service manager did indeed say July or August of 2016.? In an effort to help me they called City World Toyota in the Bronx and asked if there was a waiting list to do the engine work requiring new seals.? City World said they had no waiting list.? So why can't this local dealer get the parts from another dealer?? A few years ago Westchester Toyota was doing a repair to my vehicle and once they had taken the car apart they realized they did not have the correct parts in stock.? They sent a mechanic down to a Toyota dealer in the Bronx to get the part and finish the repair to my vehicle.? How is this any different?? I do not believe Westchester Toyota stores vehicles in their shop for two months at a time waiting for these particular parts.? That would mean they are providing courtesy or rental cars to customers while their vehicles are waiting for repair.? If that is the case? was never offered the option for them to store my car, reduce my mileage and stop pumping oil into an engine at my own expense.? My complaint is against Westchester Toyota since they were happy enough to take my money in for this lemon.? If the local dealer cannot stand behind the product they sell andservice they should be very clear that the customer is on their own when it comes to shoddy engines still under warranty
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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*** ***,? It was a pleasure finally getting to speak to you todayI am glad we were able to address your concerns and find a resolution that worked for youI will follow up with you on Monday to confirm that your credit was applied.? David L**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Thank you David!!?
Sincerely,
*** ***
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*** ***,? I would be more than willing to review your numbers, paperwork and walk you through some of the cancellations that would reduce your balanceI reviewed your paperwork.It seems the payoff was $The information on the deal shows you purchased a vehicle service agreement for $2495.00, GAP insurance for $vehicle theft replacement for $and paint and fabric protection for $The taxes on the additional products and services anounted to $There was some service work done as well when the car was reinspected.David L**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
? I was promised the car in weeks? Car didn't come in? I was in contact with salesman during the waiting period and never once was it said that the travalue would change? It wasn't until I was in the showroom 1/hours transferring the car to my name and insurance did they come up that I had to give them an additional ? $to get the car?
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Sincerely,
*** ***
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CUSTOMER IS CORRECT  WE DO HAVE WAITING LIST TO BRING THE VEHICLES IN THE CUSTOMER SPOKE WITH THE BDC MANAGER 9/**/16 SHE INFORMED THE CUSTOMER  TOYOTA MOTORS  MOST OF THE TIME  DO NOT HAVE THE PARTS NEEDED TO COMPLETE THE REPAIRS KEEP IN WE ARE A FRANCHISE  NOT THE MANUF....

WE DO FEEL FOR THE CUSTOMERS WE DO HAVE CARS IN THE SHOP FOR 2MONTHS  WAITING FOR PARTS THE COMPLAINT SHOULD BE TOWARDS THE TOYOTA MOTORS WE ARE SIMPLY A DEALER  CHECKING THE LOG  THE CUSTOMER  STILL HAVE 4 CUSTOMERS AHEAD OF HIM ONCE WE HAVE THE OPEN SPOT WE WILL CONTACT HIMTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not heard from Westchester Toyota at all regarding this warranty repair. Wow, from what I can infer from this latest response Westchester Toyota is happy to take a customers money and not stand behind there product. A local dealership that advertises itself as the top dealer in the region but pushes warranty repairs to another dealer.
 
 
 
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Sincerely,
[redacted]

Reimbursement for $453 has been sent to customer. FedEx tracking number [redacted]. Please check after 5:30pm on 2/* to confirm tracking reciept

[redacted],The vehicle was sold to you as a used vehicle and not as certified. Your concern was the 1 year 12.000 mile warranty that you would lose. We gave you the 1 year 12,000 mile vehicle service agreement at your request. As it was explained to you the vehicle had an open campaign for...

a repair not yet available so the vehicle could not be certified and that is why they issued you the 1 year 12,000 mile vehicle service agreement. It is with our apologizes if you felt in any way disrespected.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The vehicle I agreed to purchase was priced and sold to me as a TOYOTA CERTIFIED USED VEHICLE.  This fact was confirmed in a Sept [redacted] conversation between me, salesman Edson S[redacted], and GSM John M[redacted]. Furthermore, it is a fact easily supported by website capture(s) from Westchester Toyota and the CARFAX report.  Dealership respondent is mistaken when he/she claims to understand my concerns, and I don't feel disrespected, I feel cheated.  I want all of the benefits of the TCUV program, not just the 1year/12K-mile vehicle service agreement. I am NOT satisfied with a much less valuable Westchester Toyota substitution. "Un-winding the deal" might have been an option if the dealership had behaved professionally and ethically by contacting me, in a timely manner, to explain the "Certification" problem. They could have apologized for "jumping the gun" and advertising the vehicle as being "certified" when it was, in fact, still being put through the evaluation process.  The window of opportunity for me to be reasonable and for them to be ethical has closed.  At this point, I want ALL of the products that I paid for...and I will accept nothing less. If I do not receive written evidence of enrollment in the TCUV program, I will turn this matter over to the Consumer Fraud division of the New York State Attorney General's office.In summary, the dealership misrepresented my car by advertising a vehicle that they DID NOT HAVE. They took my money, and failed to deliver the product(s) that they sold and that I agreed to buy.  And finally,  my name is [redacted]; I am not [redacted].
 
 
 
 
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Sincerely,
[redacted]

for the record,we are independently own franchise we are not toyota motors.we reached out to the customer to set a date for him to bring the vehicle obviously  he declined. at this point the customer can bring his vehicle to any authorized dealer this is not a good start  we did not do anything wrong.we are a high volume  store I truly empathize with the customer but I do other customers ahead of waiting for the same repair he really should take the vehicle to city world toyota since they don't have a waiting list.I hope this case doesn't tarnished my recordRESPECTFULLY SUBMITTEDFRANTZ  C[redacted]FIXED OPERATIONS DIRECTOR

Revdex.com:
Within 2 days of filing my complaint with the Revdex.com, Westchester Toyota sent me the funds which were due to me.  Without the...

intervention of the Revdex.com, I do not think that I would have ever received the money which was due to me.  THANK YOU Revdex.com!!! I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] You are absolutely correct. You are owed $1000 from the cancellation of a Toyota Financial Services product. Toyota Financial usually takes about 4 weeks to cancel the policy. The policy has been cancelled and is being applied to your Toyota Financial account. There is a technical...

problem with Toyota Financials systems and expect it will reflect within the next 48 hours from today. We are very sorry for any inconvenience and delay in the refund process. I will be sending you a confirmation page that the money was properly applied to your account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. If the car will be certified after the recall is resolved,  this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted], It was a pleasure finally getting to speak to you today. I am glad we were able to address your concerns and find a resolution that worked for you. I will follow up with you on Monday to confirm that your credit was applied. David L**

You could have cancelled your deal at any point. As the order even stated you have the right to cancel if the vehicle takes longer than expected. You could have cancelled your deal at the time of delivery if it was not what you expected. Why would you take a deal that wasn't what you wanted