DaBella Exteriors

We are reaching out to the customer again today to address their concerns, as customer satisfaction is our #priority
Full resolution should be completed to customer’s satisfaction within the next days

We have contacted the homeowner immediately upon receiving this notice on 8/9/(notice was originally sent to a dead email address), and we feel that this should be resolved within the next days

Complaint: ***I am rejecting this response
because:
I will accept a response once I actually receive my checkSpoke with *** from Reve yesterday and he said it would be out, but gave me no time frameHe also in the process tried to pay off my reviews and get me to remove them in the amount of $350.00, which I refused and after that he accused me of black mailing Reve Exteriors for more moneyAt no point in time have I asked for anything in addition to what I am owed per our written agreement, you brought up the money! Extremely frustrated that this is even considered something as ok to doAccusing someone of a crime because I refuse your money is NOT OKAY! Sincerely,*** ***

All service items should be resolved within days or lessRegarding the financing aspect of her statement, the customer will need to contact GreenSky at (866)936-to make the needed arrangements.As for the gutters, Rêve Exteriors will not remove the gutters from the homeThe customer signed
a contract for the gutters (attached) with no notice of cancellation submitted, and agreed to the installation of the gutters on her homeAs her remaining balance owed to be put on her credit card was declined, she had verbally agreed to pay the remaining balance owed to Rêve Exteriors in monthly installments, and we are awaiting her to return the signed promissory note she agreed to and requested prior to this complaint

Customer service is always our first priorityWe have contacted this customer severaltimes in our best effort to resolve any concernOur Project Manager spoke withthis customer and scheduled a time for him to meet with the representative andhis manager at the customers homeThis meeting was
scheduled for Friday the 21stat 6:pmOur manager and representative waited at the customers home, thecustomer did not show upIn the lack of the customers presence, our managerthen called the customer to reschedule this meetingThey then scheduled tomeet with him on Saturday the 22nd at 9:amThe customerdid not show up for this meeting with us at his home againWe have made several attempts to contact and meet with this customer and have receivedlittle to no response from himWe would be happy for the Revdex.com to schedule atime for us to meet with this customer so we may address any concern

Dear Ms***,In accordance with the written letter provided and delivered to you by our legal representation (attached), this complaint has no merit and will need to be removed according to the terms of the Customer Complaint Settlement Agreement that you signed and accepted on June 28th,
The agreement states that you accepted our resolution for your situation and refund of $2,to cover the concerns you raised, and that no further complaints would be levied regarding your project Because you entered into an enforceable written settlement agreement which released DaBella Exteriors from all outstanding claims in exchange for that agreed upon refund amount, any further complaint filed here is entirely without merit.We have returned the $2,check to you as it is rightfully yours. Please remove this complaint at your earliest convenience as it violates the terms of the legally binding settlement agreement If it is not removed in short order we ill need to pursue legal action to enforce the terms of the agreement

Complaint: ***I am rejecting this response because: I have been in contact with Luke
from Reve Exteriors and the problem is not yet resolved I will be calling to talk with him or leave a message that my husband and I have decided not to do any further business with the company and would like to have our $deposit refunded as they still can't say for sure when the project can even begin, probably as late as still another weeks Again, I still need to convey this information to Luke of Reve Exteriors, as he has assured me that they are willing to do whatever is in our best interests.Sincerely,Edna B***

Complaint: ***I am rejecting this response because:
The entire point is being circumventedThe roof was repaired- It's not a brand new roof or a bottle of ketchup! All repairs come with a breakdown of what it costsThe sales person did not tell us that Reve was a project management company, they told us they were the actual roofers! The "contract" was portrayed as an estimate, and then the final cost was more than the original contractIf we were told this was a project management company and that we were paying for a name (or for them to organize the redoing of the shingles) we would have never went through themI don't even buy name brands when grocery shoppingBottom line, we were told that Reve would be doing the roofing work, we were told that all clean up would be part of the service provided (my husband pulled packs of left behind shingles from the roof only to have someone come and pick them up without notice days after the final day the contracted roofers were here and we picked up all the roofing nails left behind in our yard and driveway), we were told they were a local company (they are actually from WA and just have an office in ID), we were told they were the only GAF approved company in Idaho (there are several others), we were told the project will only take days (it took a week), and lastly the estimate was for one amount and then the actual cost ended up being almost $more to fix a couple of rotting boards over the porch that were in plain view of the salesman who completed the estimate, but not included in the actual estimate (that Reve keeps referring to as a contract-yet if that was the case, why can they change the contract without offering a breakdown????)I will not withdraw our complaintIn fact, I would advise others to stay clear of Reve Exteriors
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: I *JUST* received a call from Rob at 10:29am this morning (12/15/15) per my caller ID - from the Vancouver office, to inform me that the
inspector for GAF may be able to do it sometime this week while he was up from California and was hoping to get me on the schedule while he was in the area. I'd like to keep this open as I contracted with Reve for this installation and this inspection was to be scheduled by Reve as part of the contract. If you want a copy of the contract, I can provide it. Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is in process
Luke and Greg from Reve came to the house and inspected the problem They discussed it and said they are going to start fixing the problem on Thursday or Friday It is step one but please be assured that the wall has not, as of yet, been repaired Sincerely, *** ***

As of August 8th this issue has been resolved

This matter has been resolved as of

Our installer had been trying to reach out to the customer prior to this complaint, however the customer did not recognize that it was our installer calling him to resolve this concernWe believe this should be resolved to the customer's satisfaction within business day or less

If we are to understand this correctly, the customer says she did not sign a contract for gutters and she wants to have the financing switched to her name/address, as well as be compensated for her time and labor for cleanupThe customer signed an agreement on 9/15/in regards to previous contracts (dated 9/7/16), and the agreement stated that the new balance on the contracts are as follows: The siding price for $15,(including tax) with a $2,deposit, The gutter price for $3,(including tax), with a $3,depositTotal price between the two projects was $19,197.99, with agreed upon deposits totaling $5,(split between a $2,check and $3,credit card withdrawal)As Rêve Exteriors was unable to secure financing for her on her own for the remaining balance after deposits, she and her daughter agreed to sign for financing together, and signed new contracts 9/23/On 9/23/16, she and her daughter signed two contracts, one for siding for $17,(including tax) with the original $2,check deposit to be applied to the amount owed, with an agreement to pay the remaining $in cash or payment method of her choosing after project completion, and one contract for gutters for $3,(including tax) with a 3,deposit to be put on the credit cardTotal contract amounts for $20,957.25, with $5,in deposits, and another $to be paid after project completionDue to an oversite in our accounting department, the credit card deposit for $3,was not ran prior to the start of the job (as is typical standard operating procedure), but rather ran after the siding and gutters jobs were considered completed per our contract and signed completion certificate by the customer, and the credit card came back declinedAs the new loan amount approved was only for $15,000, there is still an outstanding amount owed to Rêve Exteriors of the original deposit, (not the gutters) of $3,957.25, part of that balance owed being the remaining $of the siding contract which was to paid when completed (which is still not paid in full), and the remaining balance being the $3,depositReve Exteriors is trying to collect on the DEPOSIT, as her DEPOSIT was declined, and still owes the DEPOSIT, not necessarily the gutter contractUnder no circumstances did the customer indicate that she would not be able to pay the balance of the $3,that was supposed to be put on her credit card until AFTER the gutters were installed, and an offer was made to her to pay the remaining balance directly to Rêve Exteriors in installments, to which Rêve Exteriors and the customer agreed was fair, and for which she was to sign a promissory note she request and was sent to herThis was so that we would have it all in writing (as no verbal agreements are accepted)As far as financing, the customer misunderstood our representativeAs the lender was unable to approve the customer her own for the original requested amount of $15,(she was only approved for $3,on her own), it was with the combination of the two signatures of her and her daughter (financed equally together as equal borrowers) that the financing was approved for $15,000, in which Rêve Exteriors adjusted the amount to be financed down to $15,from $15,Per the lender, (Greensky), both borrowers have the exact same authorization authority and responsibility. Greensky said someone logged on and changed the address from ***’s (daughter’s) address to the customer’s (***’s) address on 3/16/17. Greensky also said *** also called and asked for their names to be switched and was told that there is no difference between borrower and borrower but they can’t actually switch the namesOur finance representative also spoke with *** (the daughter) last month and the daughter said that she was only a co-signer so her mom could get the loan. Our representative advised that by co-signing she was accepting responsibility for the loan as well. The daughter said the loan documents went to her and she was advised she could change the address by contacting GreenSky. She said GreenSky wouldn’t change the address and she had tried. Finally she said her mom’s not paying it and her credit is now going to sufferHowever, these matters were discussed with her and her daughter in detail before they signed the Truth In Lending forms in person (we have signed Truth In Lending)The customer received all paperwork in person at time of signingOn a side note, for her convenience, if the customer is not receiving the paper statements, she can also pay the bill online if she so choosesAs far as cleanup and other service matters, this was not completed prior to her complaint due to inclement weatherAlside has already tried to reach out to the customer (unsuccessfully) to make arrangements to go on site to resolve all of the customer concerns regarding caulking and cleanup, and will not be paying the customer for the time or effort to complete this on her ownThe customer needs to call them back at (509)536-

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have also spoke to the manager and verbally accepted the compensation offered and as long as they follow through which I now feel is the case and the windows are properly installed which Im sure they will be I feel this is resolved.Sincerely, *** ***

Hi [redacted] We have been trying to contact you to schedule your bay window service repair. We have had a hard time getting ahold of you.  Please contact our office at your earliest convenience to get your repaired scheduled.

Hello [redacted] I am so sorry that this project hasn't gone as planned or expected, we look forward to showing you the DaBella Difference with your new window project. Thank you again for letting us come out to visit with you yesterday and come up with a resolution that would work for you. Tyma with...

Customer Care

Hello [redacted], I am so glad we had a chance to speak about this issue yesterday on the phone. I apologize for any inconvenience that this may have caused you and your family. We have strict NO SOLICITING policy that our canvassers must adhere to. We will make certain that these canvassers get...

additional training so that this never happens again.

Hi [redacted],   We’re sorry that you’re not happy with the outcome of your project, as we strive to provide all of our customers with a great experience.  If we make a mistake we always want to make it right, but as we’ve communicated numerous times in writing and on the phone with you,...

the issues with your roof were due to improperly installed skylights from another contractor, as was reinforced in the inspection report that you solicited and sent to us.  We recommended replacing the skylights to avoid future issues while estimating your roof project, but you decided against it and declined, as indicated in the contract you signed with us (and specifically initialed to decline on our contract skylight disclaimer).  We guarantee and gladly service all work we perform, but unfortunately we can’t do so when the error was made by another contractor and the customer declines to have the issue fixed during their project with us .  We highly recommend you pursue resolution with the contractor who improperly installed your skylights.