DaBella Exteriors

DaBella Exteriors does not feel this is a valid complaint This complaint was filed by someone whom DaBella Exteriors has never had any interaction withDaBella Exteriors had an interaction with someone else within the household (the mother), and DaBella Exteriors has never done business with the complainantDaBella Exteriors simply provided the mother with a free roofing estimate at the mother’s request Per Revdex.com complaint guidelines, the complaint does not allege a problem experienced with the services or products that DaBella Exteriors provided or allegedly agreed to provideAlso, per the same guidelines the complainant should have contacted DaBella Exteriors at least once to resolve the issue, but as every call is recorded and has since been reviewed, neither person within the household has ever contacted DaBella Exteriors, nor requested DaBella Exteriors never to call again when they did speak to the mother last (last recorded conversation being August 5, 2016)DaBella Exteriors always wants to provide customer service and follow up to make sure the project was completedDaBella Exteriors never reached the consumer(s) after August 5, and were not aware the consumer(s) did not want any of their servicesHad DaBella Exteriors been requested to stop calling, per DaBella Exteriors internal policies, they would have immediately put their contact information on its internal Do-Not-Call list to prevent them from ever being able to call the consumer(s) in the future, as DaBella Exteriors does follow specific Federal Do-Not-Call guidelines and will not call anyone on that list However, upon receipt of this complaint, DaBella Exteriors has placed all phone numbers within the person’s complaint on their internal Do-Not-Call list and neither person will be receiving any more calls at either number, or anymore promotional emailDaBella Exteriors sincerely apologizes for any inconvenience

We have been working with the customer, this matter should be resolved within the next couple of weeks

We just want to take a moment to let you know that we take our customer service at Dabella Exteriors extremely serious in every aspect We originally spoke to you in March of at your door when you scheduled a roof estimate with our companyOn that day you signed up for us to contact you in the future about your projectWe always want to provide customer service and wanted to follow up to make sure the project was completedWe never reached you and were not aware you didn’t want our servicesOnce you left a message requesting that we stop calling, we immediately put your contact info on our Do-Not-Call list to prevent us from ever being able to call you in the futurePlease understand that we take pride in having a good name in everything that we do as a company and are very disappointed in this failure that you have brought to our attentionThough there is no way that we can change your experience, if there is any way that we can be of service in the future, we would consider it a privilege

Complaint: [redacted] I am rejecting this response because: I do have pictures of + squares of shingles full boxes of nails full boxes of ridge caps shinglesI will convert and get them sent as soon as possible.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: They had weeks and never gead backI called them after receiving a text and someone is to be here 9/7/We shall see Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This is not the outcome I requested or expectedIn fact, this whole situation was made worse when the district manager, ***, called me from the Boise ID officeHe told me that the reason they couldn't give me a breakdown of the total cost was because "you can't put a price on a name brand"I can only take this to mean that some portion of what we paid wasn't used for material costs or labor, but rather strictly money that Reve Exteriors pocketedHe then admitted that Reve Exteriors is in fact a project management company that outsources all of their work to contractors, which is the polar opposite of what we were told by the Reve Exteriors salesman that came to our homeAs for what we were told at the "completion of the project", we were told by the contractor that he would be out the following day, before heading off to Washington, to complete the caulkingWe have experienced nothing but lies and untrustworthy business practices from beginning to endIt is obvious that Reve Exteriors doesn't take our complaint seriously or think that the customers have a right to know where their money went to Sincerely, [redacted]

To Whom it may concern, First and foremost we apologize that you had a negative experience with our company – we pride ourselves on our customer service and creating positive customer experiences, and your experience is not in line with the way we strive to do business We also appreciate your feedback, and we’ll be using it as a training tool for our sales teams to ensure that we handle these situations in a better way moving forward We do work with some select national lead sources that serve our industry, and it sounds like you connected with one of them that works with us as a preferred regional installer, but we understand how it would be frustrating to be routed back to us after already declining with our sales representatives Again, our apologies for any inconvenience we have caused you and your family, and we will utilize your honest feedback in our ongoing commitment to improving our customer serviceCustomer ServiceDaBella Exteriors LLC

Dear ***,It was a pleasure speaking with youWe are happy that wehave been able to take care of your concernNext you will be receiving goldenpledge point inspection that will be performed by the GAF manufacturer Inspector.This inspection ensures the roof installation was done properly and if anyissues are found they will be resolved immediately.We are confident you will be enjoying your new roof fordecades to come.Thank you for your business and please don’thesitate to contact us at [redacted] with any further questions you may haveor if there is anything else we can help you with

Hello, I am satisfied with the outcome [redacted] ***

Revdex.com: The company has liedFirst off, yes, they have had contact with me with their very aggressive sales agent Second, they have contacted my mother multiple times beyond 8/5/They have called on 9/16/16, 9/19/16, 9/20/9/22/16, 9/26/16, 10/5/16, 10/6/16, 10/12/16, 11/2/16, 11/9/(twice), 11/10/16, 11/11/(twice), and 11/12/That is a total of timesIt is completely uncalled forI didn't know that a flat out no means to call me multiple times.However, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as they keep to itIf they don't, I WILL file more complaints Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:they are flat out lying about me not being home on Saturday the 22ndThey never showed up or calledWe were home until 12:am that dayI was out side washing cars from till The meeting set up for Friday the 21st was arraigned as an after visit a week prior, but we never received any confirmation from Reve that it was set upI also have never received any reply from several emails sent to the so said project manager about my complaints and issuesThe only written responses they have sent are because I filed a complaint with the Revdex.com! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The $was to pay for the ongoing puddlingDaBella got the business because they were the only contractors to offer a solution to the puddling so we were willing to pay more$moreIf DaBella was not competent in installing flat roofs, why did they contract with us to do so? And does everyone get to sign a contract and just walk away because they don't offer the service anymore? Are you going into bankruptcy ? If so, that may allow you to renegotiate a contractOtherwise you signed a detailed contract with a year warranty from DaBella and a year warranty from GAFI released DaBella from the puddling issue but not the warranty issueGAF inspected the roof and DaBella either needs to make good on the suggested fixes on GAF's punch list or pay us to do so elsewhere Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The contract specifically states in the first page that no oral agreements will be acceptedWe have never received written cancellation of this contractDue to the unethical practices of this company, we have been placed in an untenable position of having waited months only to be told due to their mistakes they refuse to honor their contract with usWe have been left with a leaky roof going into winterOther companies we have spoken to ask if this is an emergency & will charge accordingly.Reve Exteriors called us today, right after we submitted the complaint & before corresponding to the Revdex.com & tried to tell us that the technology they used, Eagle View, identified the wrong house, even though we live in the country with no houses close to us that remotely look like oursThe outline was correct as was the address Measurements and photographs were takenReve Exteriors should keep their word & honor our agreed upon contract & financial addendum & try very hard in the future to not take advantage of senior citizens or anyone else Sincerely [redacted] ***

We have been in regular contact with the customer and worked to install new roofing in this areaCustomer service is always our first priority and full repairs are being completed, including membrane roofing being installed here, so that this will not reoccur New materials were delivered to the customers home and work completed Saturday 10/We are coordinating with the customer to complete the final repair needed

We have contacted the consumer and we feel that this matter should be resolved within the next days

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Due to the customer unknowingly reaching out to previous outside business partners of Rêve Exteriors originally associated with his installation, some of whom Rêve Exteriors no longer has any business relationship with, Rêve Exteriors had no knowledge of this customer's concerns and consequently their concerns had not been properly addressed in a timely mannerWe have reached out to the customer immediately and spoken to the customer, and should have their concerns fully addressed within days or less as we do take care of all of our customers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I typed the incorrect dates on the above referenced complaint The roof was installed in not Date of transaction should be 3/12/2014; Date of first problem 3/19/2014; In complaint summary “Roof was installed 2015” Should be [redacted]

Complaint: [redacted] I am rejecting this response because: 10/11/3rd message to Reve Exteriors via Revdex.com After the first two messages via Revdex.com to Reve Exteriors, we have waited a week with no reply We contacted the Idaho Falls, ID Revdex.com yesterday, 10/10/to inquire We received an email via Revdex.com this morning, 10/11/Admittedly, Reve Exteriors has certainly covered just about every situation to their advantage within their contract In retrospect we should have insisted on a legible, printed contract at the time, rather than a small iPad that was impossible to read We also waited an unusually long time before we received a copy in our email afterwards Even conceding that, Reve Exteriors had two full months to correct their measuring mistakeIf their “Eagle Eye” system selected the wrong house, perhaps they should use a different one After all, they had photos and the correct address Perhaps they could have followed up during the two months of silence, when we were anxiously awaiting their return or any communication at all That is why they are in business Instead, they insisted we sign all their documents in good faith, wait two months during beautiful summer weather, (knowing our roof had leaks the previous winter), and on the day they were to begin, send the salesman to our home demanding an amount triple what we agreed to previously Why would we agree to that? Since then we have had rainy, freezing weather with a leaky roof and no options We have contacted other businesses who ask if this is an emergency, or they simply cannot begin our roof this late in the season, given our unpredictable weather We have no idea the damage that will occur if we have another winter like last year In fact, one of the main reasons we chose to go with this company was because they had a large crew who could complete the job quickly We were told to days We signed the contract with Reve Exteriors on 7/18/ We waited patiently in good faith until 9/7/when we started calling the two original sales persons and their office on 9/14/we finally heard back from Reve Two contractors came to meet us and go over the job They said they would begin the next morning ( According to the contract, the estimated start was to have been 9/11/and ended 9/15/17.) Two contractors came the next day, remeasured and assured us that although there was also a pitch issue on our front porch, it could be fixed We would not be charged for any more shingles The next day 9/16/17, the salesman came to our home and offered us the same job for nearly triple the cost (He also stated both himself as well as the contractors felt the contract should be honored.) This contract not only states that no oral agreements are accepted on the first page, but also on the last page states that both parties agree that any change to this agreement must be in writing and signed by both parties We have yet received a written cancellation of this agreement Also, just to clarify, we only received an apology after we wrote the complaint with Revdex.com We understand the original salesman is no longer with Reve Exteriors It seems that in any circumstances this whole situation would NOT be considered Best Practice behavior It seems like damages occur to every entity but the originating party A contract should protect both parties in a fair world A $gift certificate does not begin to alleviate our dismay, not to mention the damages Sincerely, [redacted] ***