Custom Controllerzz

Dear Valued Customer,  We sincerely apologize for the delay in you receiving your custom controller. Based on additional emails we received from yourself yesterday Feb 10th, the controller has finally arrived and is working properly. Please let us know if we can do anything further to...

assist you. Thank you so much for your patience and business!Thanks!

Dear Valued Customer + Revdex.com,We apologize for the inconvenience, unfortunately we cannot just sell parts. Our system had automatically cancelled the order and the payment was never captured. Again, we apologize for the lack of communication and for any inconvenience. Thanks,CC Sales Team

Consumer called, the promise of the email with shipping information did not come, at this time, I would like Revdex.com to pursue the complaint to obtain a response.

Hello, I apologize for the delay in you receiving your custom controller! A voicemail was returned promptly on February 5th. According to tracking information ([redacted] the controller was delivered today the 8th of February. I hope you enjoy and if you have any further questions...

please feel free to contact us directly.

Still no feedback from the vendor?Still no refund check received on this end.What is the next step?Thanks Much![redacted]

Hello, thank you so much for your purchase and also for your patience. We sincerely apologize for the delay, according to our records the controller has been shipped and is currently en route to your home. Additionally, you have been refunded for all rush processing fees paid for. Please let us know...

if we can do anything to further assist you. Thank you for choosing Custom Controllerzz!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Ms. [redacted], Thank you for your purchase and also for your patience. As requested we will go ahead and cancel the order and fully refund your payment method. After reviewing the complaint with the Revdex.com, we wanted to make you aware you did NOT pay extra for faster shipping or processing time. Standard...

processing for a fully custom order is normally anywhere from 2-3 weeks plus shipping time. We understand we are now beyond that, towards the end of the fourth week. We’re so sorry we were unable to meet your delivery expectations. Please let us know if we can do anything to further assist you. Thank you.

Hello, thank you for your purchase and also for your patience. We sincerely apologize for the lack of communication and also for the delay. We cannot thank you enough for your repeat business, our business was founded back in 2010 on the principles of superior customer service and repeat customers....

Those principles and values are still used in daily operations now in 2018. The product has been shipped to your address on file under tracking number of: [redacted]. We hope you love your new controller, please let us know if we can do anything to further assist you. Thank you!

I have mailed a refund check on December 23, I show it has yet to be cashed, but it was mailed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
they have not emailed me anything. I still want a full refund as they have told me countless times that they will send the controller
Regards,
[redacted]

Hello, thank you so much for your purchase and also for your patience. It appears the controller has been shipped and delivered to your home. Please let us know if we can do anything to further assist you! Thank you for choosing Custom Controllerzz!

Hello,First off we just wanted to apologize for you receiving a broken controller, and wanted to confirm your full refund has been sent back to your payment method on file. Please allow 3-5 days for the credit to reflect on your statement. Please let us know if we can do anything further to assist...

you. We're so sorry things didn't work out!Thanks

Hi [redacted], I hope your doing well. A customer service representative had left a voicemail on your phone and had also spoken with your husband. Both others that you had placed were automatically cancelled and payments were declined due to an (AVS) mismatch. The billing address provided did not match...

the address of the cardholder. If you have any further questions please do not hesitate to contact us directly! Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My desired outcome was to receive the controller as well as the refund.  This was only fair considering that it took more than two months for this product to arrive at my doorstep only to find numerous scratches.  The company continued to give excuses and would not answer my phone calls in a timely fashion.  The company can send the controller!Disappointed,
[redacted]

Hello, thank you so much for your purchase! We sincerely apologize for the delay, the controller is nearly completed and we anticipate the controller shipping very early next week. Once the controller has been shipped you will receive an email with tracking information. We hope you love your new...

controller! Please let us know if we can do anything to further assist you. Thank you.

Hello, thank you so much for your purchase and also for your patience! We sincerely apologize for the delay and any inconvenience this has caused. We hope you absolutely love your new controller. Please let us know if we can do anything to further assist you. Our records indicate the product was...

shipped and delivered under USPS tracking ID of: [redacted].

I have revived nothing but BS emails. He sent you a email stating that he sent me a check and it never cashed, he sent me a email stating that he sent a check.[redacted]...

[redacted]
[redacted]
[redacted]Subject: Re: Controller ManualMr. [redacted],I will send another, I will send it as a package and get tracking information.If you have any further questions please do not hesitate to ask! Regards,Collin [redacted]—————————————————[redacted]
[redacted]
[redacted]Email: [redacted]got the mail today.... STILL NO CHECK..From: Collin [redacted] <[redacted]
[redacted]
[redacted]Subject: Re: Controller ManualMr. [redacted],The check was mailed before the holidays, I’m assuming it’s tied up with the mail mess. If you don’t receive it by Saturday let me know. I advised the Revdex.com it has yet to be cashed. If you have any further questions please do not hesitate to ask! Regards,Collin [redacted]—————————————————[redacted]
[redacted]
[redacted]
[redacted]
[redacted]never did get a check.. I see you told the Revdex.com that you sent out a check on the 23rd.. yet your email on the 23rd to me states that you sent one out the next day on the 24th...SO if you sent one.. it didnt come here to me. and Were still not resolved here.. SOFor every DAY it takes me to get my refund .. I will add An ADDITIONAL MONTH of posting stuff on line and with reviews Ive been finding online from other customers.

Dear Valued Customer, thank you for bringing this to our attention. We are so sorry Custom Controllerzz has failed to meet your expectations. Just wanted to confirm, the gamertag option was never paid for and thats why it wasn't applied to your controller. You were not billed the additional $25.95...

as advertised on our site. As far as the minor scratches/imperfections that was our fault, we take full responsibility. A prepaid shipping label was emailed to you for you to send the controller back for a replacement. With the replacement being processed normal processing time is anywhere from 1-2 weeks. The shell was made immediately however still takes time to dry and cure. As per your conversation with Collin today the order was to be cancelled and refunded. I would expect the funds to hit your account within the next 3-7 business days. Again, we sincerely apologize we were unable to meet your expectations and also for the inconvenience and frustration this order may have caused you.