Custom Controllerzz

No I have not received any tracking number

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]They emailed me a USPS tracking number and emailed you a FedEx tracking numberThis is a fraudulent company and needs to be taken down.
Regards,
*** ***

Dear Valued Customer,I wanted to apologize for any inconvenience and also for the lack of communicationThe controller has left our office Today September 29th with a brand new controller motherboardI would expect the controller to be delivered either Saturday or Monday October 3rdThe tracking
number will still remain the sameI would wait hours to check the USPS.com website for updatesThere was an internal error with the post office and ultimately the controller was returned to usPlease let us know if we can do anything further to assist you.Thanks,CC Support Team

Dear Valued Customer,Again, we sincerely apologize for the inconvenienceUnfortunately we will be unable to send the controller since a full refund has already been sentIf you would like to re-purchase the controller at a discounted rate please feel free to contact our sales team at ***Someone would be happy to assist youOtherwise, we hope you have a wonderful night and again we're sorry things didn't work out. Thanks,CC Support Team

Dear Valued Customer +Revdex.com,We apologize for the added delay in receiving the remaining refundA check will be mailed tomorrow June 16th, unless otherwise noticedIf you would prefer a *** refund it can be sent immediatelyPlease feel free to contact us directly at ***Thank you, again we apologize for the inconvenience.Thanks

Hello, thank you for your purchase and also for your patienceYour product has been shipped and is currently in route to your homeWe sincerely apologize for the delay, and would be happy to issue an additional credit back to your payment method on file for the inconvenienceOur office is open
Monday-Friday and any customer service representative would be happy to assist youPlease let us know if we can do anything to further assistEnjoy the controller!

Hello, thank you for your responseWe have gone ahead and emailed you both tracking information and product images before the product was shippedPlease let us know if we can assist you further! Thank you!

Hello, thank you for your purchase and also for your patienceWe sincerely apologize for the delay and also for the lack of communicationThe package has been shipped using USPS, the tracking number for the package is: ***We hope you love your new controller! Please let
us know if we can do anything to further assist youThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I made the complaint on MondayThe response from the company was that I should expect to receive the controller by the end of this weekI sent an email to the company after receiving their response and told them I would close the complaint when I received a valid tracking numberThere was no responseIt is now ThursdayI have not received a tracking number and have been unable to reach them by phoneMy account with them does not show that my order has shippedOnce again, I have been told that my controller will be on its way and it is notTherefore, their response has not resolved the issue.Regards,*** ***

Dear Valued Customer + Revdex.com, I will have a check mailed out to you, for the controller plus the shipping costsAgain, I'm sorry we failed to meet your expectations.Thanks,CC Sales Team

Phone response - this person did a charge back on her credit card, we are not refunding as she has not paid for anything

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint completely. For your reference, details of the offer I reviewed appear below.The business stated that they already issued a credit on 1/8/in the amount of $7.05, which is correct, but the credit amount was for the return shipping charges for the FIRST time I had to return the defective product, so that amount should NOT be deducted from the current claim amount of $(which represents the purchase price of $plus return shipping charges of $for the SECOND defective product that I had to return).The business can either issue a credit of $against the credit card used for the original purchase, or issue me a refund check in the amount of $ This matter will not be considered closed until a refund has been issued.Regards,*** ***

email received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I’ve repeatedly asked the vendor to return my remaining funds for this online purchase. They’ve disregarded my request via email, multiple voicemail calls and now the resolution referenced in this Revdex.com complaint. Vendor indicates that they’ve shipped the controller, but never provided a tracking number. The status of this order on my customer login page stipulates that the controller is still in the customization process. I just want my money back for a purchase that has never been received. 
Regards,
[redacted]

Customer had disputed the charge and bank had reimbursed him in full. We have not heard from the customer since his last correspondence on April 26th.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was promised that I would receive a shipping confirmation of my controller being shipped on 1/29/18 and the seller did not do what he said.  I have not received any email confirmation that my product (custom controller) has been shipped as of 1/30/18.  The product was bought in early December of 2017 with the website stating it would take 2-3 weeks to get.  It is now 8 weeks later.
Regards,
[redacted]

Hello, we sincerely apologize for the confusion. As mentioned, the controllers rapid fire feature will work online with all shooting games. The product, has been received back and the refund has been issued. Please let us know if we can assist you further. We're so sorry things didn't work out!...

Thank you!

Dear Valued Customer/Revdex.com,First off we wanted to apologize for any inconveniences when placing your order with us. We try and make your shopping experience as pleasant as possible. Our records show a credit of $7.05 was issued on January 8th. I would be happy to have a check mailed this week for the...

remaining amount + return shipping. Our standard office hours are M-F from 9-5 EST. Please feel free call us toll free at[redacted]A trained customer service representative would be happy to assist you. Again, we apologize for the inconvenience and for failing to meet your expectations. Thanks,CC Sales Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  When will my credit appear on my account??
Regards,
[redacted]

A refund check was sent to the customer March 4th and was cashed by customer. Issue has been resolved with the customer.