Custom Controllerzz

Customer had disputed the charge and bank had reimbursed him in fullWe have not heard from the customer since his last correspondence on April 26th

Hello, we sincerely apologize for the confusionAs mentioned, the controllers rapid fire feature will work online with all shooting gamesThe product, has been received back and the refund has been issuedPlease let us know if we can assist you furtherWe're so sorry things didn't work out! Thank you!

Dear Valued Customer, thank you for bringing this to our attentionWe are so sorry Custom Controllerzz has failed to meet your expectationsJust wanted to confirm, the gamertag option was never paid for and thats why it wasn't applied to your controllerYou were not billed the additional $ as advertised on our siteAs far as the minor scratches/imperfections that was our fault, we take full responsibilityA prepaid shipping label was emailed to you for you to send the controller back for a replacementWith the replacement being processed processing time is anywhere from 1-weeksThe shell was made immediately however still takes time to dry and cureAs per your conversation with Collin today the order was to be cancelled and refundedI would expect the funds to hit your account within the next 3-business daysAgain, we sincerely apologize we were unable to meet your expectations and also for the inconvenience and frustration this order may have caused you

Still no feedback from the vendor?Still no refund check received on this end.What is the next step?Thanks Much!***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I’ve repeatedly asked the vendor to return my remaining funds for this online purchaseThey’ve disregarded my request via email, multiple voicemail calls and now the resolution referenced in this Revdex.com complaintVendor indicates that they’ve shipped the controller, but never provided a tracking numberThe status of this order on my customer login page stipulates that the controller is still in the customization processI just want my money back for a purchase that has never been received Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.My desired outcome was to receive the controller as well as the refund This was only fair considering that it took more than two months for this product to arrive at my doorstep only to find numerous scratches The company continued to give excuses and would not answer my phone calls in a timely fashion The company can send the controller!Disappointed, [redacted]

Hello, thank you so much for your purchase and also for your patienceIt appears the controller has been shipped and delivered to your homePlease let us know if we can do anything to further assist you! Thank you for choosing Custom Controllerzz!

Hello, thank you so much for your purchase! We sincerely apologize for the delay, the controller is nearly completed and we anticipate the controller shipping very early next weekOnce the controller has been shipped you will receive an email with tracking informationWe hope you love your new controller! Please let us know if we can do anything to further assist youThank you

Dear Valued Customer/Revdex.com,First off we wanted to apologize for any inconveniences when placing your order with usWe try and make your shopping experience as pleasant as possibleOur records show a credit of $was issued on January 8thI would be happy to have a check mailed this week for the remaining amount + return shippingOur standard office hours are M-F from 9-ESTPlease feel free call us toll free at [redacted] A trained customer service representative would be happy to assist youAgain, we apologize for the inconvenience and for failing to meet your expectationsThanks,CC Sales Team

Hello, thank you so much for your purchase and your patienceThe controller will be finished and shipping very early this coming weekI would expect delivery of your item by the end of this week! The moment the controller ships, you will receive an additional email with tracking information Please let us know if we can do anything to further assist youEnjoy the controller!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Consumer called, the promise of the email with shipping information did not come, at this time, I would like Revdex.com to pursue the complaint to obtain a response

Ms***, Thank you for your purchase and also for your patienceAs requested we will go ahead and cancel the order and fully refund your payment methodAfter reviewing the complaint with the Revdex.com, we wanted to make you aware you did NOT pay extra for faster shipping or processing timeStandard processing for a fully custom order is normally anywhere from 2-weeks plus shipping timeWe understand we are now beyond that, towards the end of the fourth weekWe’re so sorry we were unable to meet your delivery expectationsPlease let us know if we can do anything to further assist youThank you

Dear Valued Customer, We sincerely apologize for the delay in you receiving your custom controller. Based on additional emails we received from yourself yesterday Feb 10th, the controller has finally arrived and is working properly. Please let us know if we can do anything further to... assist you. Thank you so much for your patience and business!Thanks!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I was promised that I would receive a shipping confirmation of my controller being shipped on 1/29/and the seller did not do what he said I have not received any email confirmation that my product (custom controller) has been shipped as of 1/30/ The product was bought in early December of with the website stating it would take 2-weeks to get It is now weeks later Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below they have not emailed me anythingI still want a full refund as they have told me countless times that they will send the controller Regards, [redacted] *

Hello, thank you so much for your purchase and also for your patience. We sincerely apologize for the delay, according to our records the controller has been shipped and is currently en route to your home. Additionally, you have been refunded for all rush processing fees paid for. Please let us know... if we can do anything to further assist you. Thank you for choosing Custom Controllerzz!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. HOWEVER...I reserve the right to re-open this claim, as this vendor has promised me reimbursement times now and I still do not have a refund after months!Can you respond to the business and require them to reimburse me within days so we can officially close this claim?
Regards, *** ***

Hello, thank you for your purchase and also for your patienceWe sincerely apologize for the delay and also for the lack of communicationThe product has been shipped to your home, you may track the package under the FEDEX tracking *** We hope you love the controller, please let
us know if we can do anything to further assist youThank you for choosing Custom Controllerzz for your controller needs!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***