Curves For Women

Complaint: [redacted]
I am rejecting this response because: as seenin the screen shot attachedthere is no et next to the time making it fraudulent advertisement. So for their I do reject and for the time I have had to wait for a response and the fact that it shows no et time on there I would like $150 WWE shop credit or gift card for this hassle.
Sincerely,
[redacted]

When fans take advantage of the free month, an account must be set up with a valid credit card.  In order to confirm the validity of the card, a temporary authorization is charged to the card.  The authorization does fall off in 3-10 days depending upon the bank.  The funds are never...

removed from the account, but are put on hold.  We apologize for any inconvenience that this caused you.  Unfortunately, once an authorization is put on a card, it is difficult to remove (and generally by the time we are able to get it removed, it falls off the account naturally).  I can't do anything for the network as no charge ever processed, but if you would send me a t-shirt style/size that you would like, I can send it to you free of charge from WWEShop for your troubles.  Sincerely,WWE Network Customer Service

A refund check has been issued to [redacted] in the amount of 387.76 should arrive in the mail by 2-29-16 . [redacted] was contacted with the status of the arrival of the refund check.
Revdex.com[redacted]
This message is regarding complaint ID [redacted] submitted to Revdex.com about your...

business on 2/7/2016 by [redacted] .  
We received the information listed below from your customer.  This complaint has been closed as resolved.  If you have any questions, we are happy to assist you. 
MESSAGE:Ms. Switzer telephoned the Revdex.com on March 1, 2016 stating she has received a check for $387.76 and considers this complaint resolved.

[redacted],Please accept my apology for any inconvenience this situation has caused you. I reviewed your account and corrected the mistake that resulted in the erroneous billings. I also confirmed that payment was received for the service you requested, thank you. That being said, your...

account will be adjusted to reflect a $0 balance and you will not receive any additional statements.   Thank you,Patient Aids

Complaint: [redacted]
I am rejecting this response because:I have requested a refund multiple months and am only receiving one months refund 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]Per consumer, Dave the service manager called at noon to see if he could come out 4-5pm and 12:47pm I got the business's reply from the complaint and that total cost was $96. Dave had an invoice, he changed the wheels and the invoice was for $98.01 not $96, Dave says he was never talked to about cost, and he took a copy of the letter back with him, and I wrote the check out for $96. I got the ridged wheels again, I am not sure why I go onto the brand website of the chair and it comes with smooth wheels, why I got ridged wheels in the first place I don't know, and the second place I don't know, no one ever addressed that issue. I don't know difference between ridged and smooth and how it affects mobility. I don't understand that everything else you look at on the internet the chair comes with smooth wheels. The total lack of communication was beyond belief. The salesman lost my $800 check, had a false email, started getting past due letters saying that I hadn't paid for the chair, when I had. They don't call you back when they say they are going to call back. My whole experience has been a nightmare. When I call them they don't know the answers to the questions about the products and originally was told one price for a service call and it turned out to be another.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I sent an Email to [redacted] earlier today with additional information, but yes:  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards and many, many thanks,
[redacted]

Mr. [redacted] did come into store to get supplies on Dec 22, 2016 at that time he was advised of his open balance.  He stated he had not received bills however, it is documented in his record that when he got supplies in April he was mailed copies of his invoices at that time which he made a...

payment towards the balance 5 days later.  Patient Aids bills what the insurance companies determines on there EOB's the patient portion which the patient receives from them.  We can provide that also if the customer requests.  Our records do indicate that invoices were mailed out & verified mailing address in April and invoices go out weekly as they drop from insurance. When Mr. [redacted]s came in to store in Dec. we did offer at that time to provide him with his supplies that day an only amount we would collect at the time was the copay for current order and offer copies of open invoices.  He stated he did not have card with him he would at that time and would get back to us . We are willing to send any supporting documentation necessary to get this matter cleared up with intent to continue servicing his need.

Once an order is placed and processed, we ship the product(s) that were ordered. We are not responsible for any incompatibility issues as we do not advise the customer what product(s) to purchase. As per our return policy, all returns are subject to a 30% restocking fee if the product(s) unless the...

customer received a DOA unit. As that is not the case with this order, the 30% restocking fee stands. All customers have to agree to our return policy before they are allowed to place any order with us. Please see the link below for our return policy.[redacted]Thank you.

Complaint: [redacted]
I am rejecting this response because: I logged into my account today, which successfully logged in.  It says I do not have an active subscription, which I paid.  I did receive a call from WWE Network yesterday at a bad time, I was at work.  I asked them to call back today and they asked what time.  We agreed on 5 o'clock PM.  No call was received.  The issue is still not resolved and at this point, just process my refund and I'll do business somewhere else.
Sincerely,
[redacted]

I am extremely sorry that you experienced issues with your title belt.   Would you please give me the order number or the email address that the order was placed with and I will rectify immediately.  Sincerely, WWE Shop Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]Consumer contacted Revdex.com and clarified this issue is not resolved and indicated that she agrees to them calling her on Monday, however she did not get a call this past Monday, 10-16 and is wondering if the business is planning to call her next Monday, 10-23.

We will send out a new [redacted] sweatshirt free of charge (no need to return the XL).  We apologize your complaint was not handled properly by our customer service team.    We sincerely apologize for the inconvenience.  Sincerely, WWE Shop

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
This is a great example of a wrong being righted and I truly appreciate both WWE Shop and the Revdex.com for following up on this matter.
Sincerely,
[redacted]

We apologize that you had a difficulty using your gift card.  I will reach out to get the gift card number to determine why it is not working.  I apologize that customer service was not able to solve the issue with the gift card more quickly.Thank you,WWE Shop Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Review: I've been trying to cancel my curves membership now for about 3 weeks,and have been given nothing but the run around by the owner. I've called 3 times only to get an answering machine, went in person only to hear from her 1 employee, that she was in Boston & would call me that Friday. In the meantime I've waited for her to call me and no call back just like the other 3x I've phoned this establishment.I want to cancel my membership because I've found another women's gym that's cheaper,works better with my work schedule,has more to offer & more convenient hours.My doctor says I need to workout to improve certain things such as weight loss & to bring myself out of danger for [redacted].This woman practiced very poor business on her part and it not acceptable! Beware future curves members DO NOT SIGN A CONTRACT with this woman.Desired Settlement: I'd like my contract to be cancelled without a penalty if there is one. I'd also like to make it known that this woman practices poor business conduct by not getting back to her clients.

Review: I joined Curves in March, 2013, and paid my fees by check as there was a hold on my credit card. This was for a three month membership. On June 14th a membership fee of $124.43 was charged to my credit card for another three months which I did not authorize. I called Curves and spoke to the woman in charge and was told I needed to write a letter cancelling my membership, which I did, and was never told I had to do when I initially joined for a three month period. I was also told that she would see what she could do to credit my account for this charge. Yesterday I opened my credit card statement and there is another charge of $124.43 for a three month membership which I did not authorize. I have contacted Curves and my credit card companyDesired Settlement: I would like to see both of these charges credited off my credit card. I understand that the June 14th may not be able to be addressed but the September 13th charge should be credited.

Business

Response:

[redacted] knew the cancellation policy for Curves. She did not send me a cancellation letter until July 30 2013. I had already ran credit card on 6/14/13 for 3 months membership because I did not get cancellation letter yet. On 9/13 I ran her credit card again for $124.43 for another 3 months. she used 1 1/2 month membership by time I got her cancell letter. She used $41.33 for 1 month and $20.65 for 1/2 month. That totals $61.98 before I received her cancell letter. Curves charges $10 per month to cancell for the discount she does not get to keep. 7 months at $10 per month = $70

41.33 for one month

20.65 for 1/2 month

70 for cancell fee

=131.98

She actually owes Curves $7.55

Thank you for your time.