Curves For Women

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a...

close, we would like to know your view on the matter.]
Regards,
[redacted]What they said on 9-14 is not what happened, you would think they would realize I am taking notes. What really happened on 9-14 is that John called me at 8:30 in the morning, woke me up, I called him at 9a.m. and when I told him the problem he said he was going to have Dave the repair person who lives a couple miles away from me, stop at my house on the way from work to look at caster and see if I need a new caster, or what the problem is, at 10:15 Dave calls me and gives me a quote $96 + $15 shipping and handling. I told him you better talk to John about this, because John was going to have you stop at my house to check my wheelchair. And he just repeated it is going to be $96 + $15 and I said call John because that is not what we discussed and that he was to come here on his way home from work. He was quiet, I said call John again. No mention from anyone that my chair was under warranty. The bottom line is that no one could explain to me why this chair that I bought from them only comes with a smooth castered wheel and why mine came with ridged wheels, so no one will explain me why it's different when you buy a wheelchair you have to buy replacement parts for the chair you bought because the hardware that the wheelchair sits in the caster is different for every chair. According to the manufacturer given my serial number it says smooth wheels it was shipped with. So, they don't know what happened and nobody there at Patient Aids can tell me. What they said happened on 9-14 is not true. The only reason I called on 9-14 was because the night before I went on their website I was a bit sterner saying I was giving them 2 days and I would call the Revdex.com. The next morning I was called at 8:30 in the morning. I know I wasn't very clear, it's just so difficult for me to type for any length of time, and there has been so much that has been said. I was in the process of trying to type the notes. I have had a problem with them since I bought the chair in Aug 2015. I have had lies and terrible communication. I called and asked a simple question do you have replacement caster wheel, transferred at least to 3-4 people and gives a possible quote and says will call back and don't receive a call back. I go out 4 times a year and I do have to go through but a little bit of gravel how did the wheel deteriorate? I thought one wheel was smooth and other ridge, then when I looked at it I could barely see the ridge. I want an explanation. How can the company say they sent smooth wheels and I got ridged wheels. So what else did they change, the whole customer service experience is infuriating. John has never called me back. I never told Dave I didn't like the quote, I just said talk to John. How can they quote me a price without coming out to look at it. Since I didn't get what the company claims I got, are they trying to charge me because they think they messed up. There is no follow through whatsoever, I repeat I did not tell them I refused the service.

We apologize that the you had issues streaming the PPV.  You will be contacted by our customer service department and we will cancel/refund your service.  You will be contacted within the next 24-36hours. Sincerely, WWE Network Customer Service

We apologize if the fan encountered issues while trying to watch the WWE Network.  We have refunded one month's subscription fee and will be reaching out to confirm the refund.   Sincerely, WWE Network Customer Service

Let me know when you are available, I have 3 service techs so I will schedule one for you.  As far as the wheels, until we see what's on the chair, I cannot respond to this question.

We show this order placed on May 1st (maybe time zone difference as customer is located in [redacted]) and the order shipped on May 2nd (see tracking below).  We apologize as it did seem to take the [redacted] quite a long time to deliver this package to Hawaii.  We apologize for...

any inconvenience this caused the customer.  We will send the customer a $25 gift card for the delay in receiving their order. Sincerely, WWE Shop Customer Service

Complaint: [redacted]
I am rejecting this response because:This response does not justify or resolve the issue.  It is also not accurate, as other orders had been processed and shipped to users at this exact price.  Again, this goes against [redacted] rules, and WWE is claiming to be above their rules that I have to abide by.  Their resolution is not a resolution.  The only resolution is to uphold their sale at the price I purchased the items for.  
Sincerely,
[redacted]

I do see that [redacted] called in August.  We scheduled a tech to check the chair which was complete.  On 9/14 John, our retail manager spoke to her regarding the replacement parts.  The chair was no longer in warranty so he explained the cost.  She was unhappy that there would be cost and did not accept the repair at that time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have canceled and refunded this customer’s account.  We have made multiple attempts to contact the customer with the resolution and all attempts unsuccessful.  We have emailed the resolution to the customer and instructed to call us if they needed additional help.  We apologize...

for any inconvenience this has caused.   Sincerely, WWE Network Customer Service

Hello,The customer has been contacted and refunded.  Customer was satisfied with the outcome.Sincerely,WWE Network Customer Service

The requested refund has been authorized and is being processed today.  It may take the customer a few days to see the refund.  We apologize for any inconvenience caused to the customer.     Sincerely, WWE Network Customer Service

Revdex.com:At this time, I have not been contacted by AllHDD.com regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Customer has been contacted and refunded for
their most recent charge which will keep him current while with his subscriptionHe
was happy with the outcome. We apologize for the inconvenience and poor customer service that the customer encountered. Sincerely, WWE Network Customer Service

Of course a big company would not care about one customer and would give a political response like they did so they dont look bad to the public but its far from the truth  I have phone calls of thier employees admitting thier fault in having pulled the credit to many times I have witnesses of how I was treated I have my damage credit to prove. Yes so easy for them to try to push the blame on someone else they submitted the applications multiple times as admitted by thier employee that is not standard procedure. And still avoid my wishes its to much to ask for my personal information back to destroy is it to much to ask for them to take the inquires off that they admitted to having over pulled. Understand I was thinking I was buying a new car the deal was done I signed and then they changed it what seemed to just try to make a profit they raised but then when I walked were all of a sudden ready to give me the original deal not only did I not get a new car but damaged credit. I dont think I'm asking for alot some compassion and custome service. What happened to helping and caring about the customer isn't that what drives business

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 [redacted],I don't know what you're trying to pull, you have been were aware of the problem since February 2016, you came out when I contacted you and saw for yourself the water dripping into the room above the TV. Both you and your helper cleared the valley of the 4 inches of slush and water. You told me “you would come out in the spring and make the repairs”.  I waited from April until June for you to get in touch with me, when that did not occur I started calling you and on 6/29/16 you told me you would be out to take a look, where you blew that off. Then on 7/13/16 I got in touch with you again and you said you would be out in 2 weeks and you blew that off, then on 8/11/16 you told me “you're not going to do anything else, you've done all you can do”. I have given you ample time and opportunities to honor your contract and fix the roof.  I have also sent you three letters to get you to resolve this and you did not respond.I held off as long as I could and I had to get the roof fixed so I didn't go into the winter with a failed roof.   This is the fourth letter I have written you to get my roof taken care of as a result of your poor workmanship.  I had made three attempts to have you come down and make the repairs and as a result of your failure to do so I have been forced to hire another company. I had gotten three estimates ranging from $1450 to $4980 to just fix the valley. Each of these companies said the material you used in the valley were inferior so I am requesting that you pay for this repair. You were the one that changed the material I originally requested(asbestos shingles) to this black membrane. In the event you do not I will be forced to take you to small claims court to recover my expenses.I will also be filing a complaint with the Commonwealth of Mass. Office of Consumer Affairs and Business Regulation. I preferred to handle this in a friendly manner but you left me no choice.I am requesting that you honor your contract and pay the $1450.00 plus $250 for aggrivation, totaling $1700 .I am enclosing a copy of the invoice for the work that has been completed to fix the problem.
Regards,
[redacted]

Earnhardt Ford regrets that Ms. [redacted] is not satisfied with its response.  It should be clarified, however, that the action to which Ms. [redacted] refers involves Ford Motor Company and is not based on the Lemon Law.  Earnhardt Ford is not a party to the action.  Mary LaRue W[redacted]/General Counsel

They came on 10-23, the service mgr that lives not far from me--the gm asked him to stop at my house to take pics of chair, casters, wheels, serial numbers, that's the last I heard from them. He said that he was just asked to take pictures and that was last Monday, I have not heard what is going to happen next. The phone call was at 2pm and he stopped by quarter to five or five o'clock on Friday.

Complaint: [redacted]
I am rejecting this response because: the title alone cost more than 100 dollars so did my ticket for the event ok I understand that you can't give tickets away but I feel the I deserve more than a hundred my title was lost the last representative  I talked to said they couldn't find my package then once we got off the phone I recieved a email stating my package had been shipped very strange to me I'm not tryna to be a burden or a a hole but all together I spent over 250 and partially got to enjoy that 250 the way it was ment to be spent 
Sincerely,
[redacted]

We apologize for the inconvenience for the customer not being able to check order tracking for the order placed on July 4th and shipped on July 5th.  There was a planned strike by the Canadian post and this created a back log in the tracking system as all companies shipping into Canada were using new shipping methods to avoid delays in packages being delivered to customers in case of strike.  All tracking has now updates and packages delivered.   This matter should be resolved.  Sincerely, WWE Shop Customer Service