Curves For Women

We apologize that the customer only received one of the plaques they ordered. There are no more plaques available at our US warehouse, but I was able to find one in our UK warehouse.  We will send a plaque via FedEx to the customer next week (UK warehouse is closed today and for the...

weekend).  As it is shipping from the UK, it may take 7-10 days for the customer to receive.  The plaque will be sent free of charge to the customer.  I apologize that the supervisor was not more empathetic to our customer's issue.  Sincerely, WWE Shop Customer Service

She is correct on the invoice, I forgot to calculate tax when I entered it.  She gave us a $96 check so I adjusted the cost to collect tax and only charge $96.  As far as the rigid wheels, we used the serial number on the wheelchair to order the wheels through the mfg, that is what they sent as standard items for that chair.  As far as the issues at the time she received the chair, I can not speak to those as I was not working here at that time.  I can understand her frustration when she was having issues, we have done company training on wheelchair parts and accessories with our customer service team as a result of this complaint.

Initial Business Response /* (1000, 10, 2016/09/09) */
We have tried to satisfy this customer on multiple occasions and was always welcomed back. If there was a piece of wood that was 3 inch by 1 inch it wouldn't be possible to pick up with a fork or a spoon. After several attempts to please this...

customer, he always wanted a deal to get his food cheaper and not pay full price. So we'd rather not have him come in to just complain about everything and if something was always wrong, he still comes back right after. We try to satisfy our customers but we also have the right to refuse service to anyone.
Initial Consumer Rebuttal /* (3000, 12, 2016/09/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This business states it is not possible to pick a piece of wood up with a fork or spoon however this is false a spoon you can easily pick it up and this is a chinese restaurant and chopsticks are used which also can pick an item up, So yes it is very possible to pick up a piece of wood with a spoon or chopsticks. When approached the Manager gives attitude and not once have we asked for a discount or a cheaper meal, We are simply notifying the manager so he/she can correct the issue so it doesn't happen again, We have been to this restaurant over 10 times and have complained only 3 times so the claim of complaining each time we visit is inaccurate. Under law the resturant only deems the right to refuse service if certain criteria are met which I have done none of. This business is discriminating against my wife and I and if this business will not change their response I will take them to court and sue for Discrimination.
Final Consumer Response /* (4200, 22, 2016/09/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, On this last complaint I was not told to not come back the exact words from the woman was "If you are not happy with the service then don't come back" no where was "Don't come back" or me saying "OK" happen.
Second, When I went in the woman didn't even look at me or acknowledge my existence until a server said "You can sit anywhere" at that point the woman said "I do not want you here" and my reply was "Why because I called the health department due to objects being in your food?" (Which by the way I reserve the right to report something that is unhealthy or a safety concern and should not be punished for doing so) her reply is "Yes" So I replied "OK, I will contact the Revdex.com" and she said "OK". Nowhere did I call anyone names or was I disrespectful or used any inappropriate language.
Third, the object does not need to be noticeably to pick it up with an eating utensil especially if it is mixed in with food. The woman and the young hispanic looking cook that was there both stated exact words "It can happen, It comes in a package and we sort through it" if you get a product from somewhere knowing its like that, why risk something hazardous
I stand by what I said and will follow through as this is absurd and un professional to accuse a customer or previous customer the way that this business is/has done especially when you try to portray lies or inaccurate information to benefit oneself.
I will not accept any resolution as this business is refusing to provide an actual resolution. Nothing is getting resolved all that is being done is accusation and trying to justify
You would think that if a customer states soemthing you'd look into it not be snide about it
Final Business Response /* (4000, 19, 2016/09/27) */
I have owned this business for over 16 years and there are many people who have came in and out of this establishment. We do not discriminate any sex, religion, or race. We serve all types of people since we have been open. There will be people who you can't please no matter what you do. This customer approached us with a problem and to make the customer happy, we discounted the food on multiple occasions. On the last complaint, we addressed to him to not come back to this business and he agreed that he will not come back. After about a week later, he came back to this business and we kindly said, "you are not welcomed here". Then he was very disrespectful and used profanity at my sister in law, calling her names as he was walking out the door. We do not appreciate this kind of behavior and language in a business with family and kids around. That also gives us the right to refuse service. The customer states that you can pick up a piece of wood that big with a eating utensil, but if you were to pick up a piece of wood that big, obviously knowing it's not food, why would you try to eat it or even put it in your mouth? I'm sorry, but we are very careful with the preparation of our food and probably one of the cleanest restaurant you can dine at. We regret that this happened but as we have stated before, we can't satisfy everyone. We appreciate all the business and patronage we have in this community.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I'm pleased to confirm that the company have contacted me directly, and I'm satisfied that the issue is now resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The WWE Shop promotions run until 2:59 EST (midnight on the West Coast).  This is listed in out terms. However, we would be willing to honor the three t-shirts the customer wanted to buy at $15.99.   Please have the customer respond if he would still like the t-shirts and our customer...

service will contact him to place the order.  Sorry for the inconvenience.  Sincerely, WWE Shop Customer Service

Hello, Customer was issued refund via check on January *, 2017 for the amount of $96.60. Check was mailed through the United States Postal Services. Customer should recurve check by the ends of the week.  Thank You

We have attempted multiple times to reach the customer to help rectify the situation of the fraudulent use of their credit card, but have not been able to reach them or leave a message.  We need the customer to contact us in order to help him as our outreach attempts have been...

unsuccessful.    Customer service number:  [redacted] Sincerely, WWE Network Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]When will the business come out and who is coming and are they going to address why the manufacturer said they shipped it with smooth castered wheels and I got ridged castered wheels?

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Thank you for offering wwe merchandise. 
Sincerely,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please...

contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] I filed claim [redacted]. I have received my refund.

We apologize that the customer had a stressful experience with the WWE Network Customer Service team after the customer lost her wallet.  We will certainly take her suggestions into consideration to avoid similar situations in the future.  We will send a package from WWE Shop with some WWE...

merchandise. Sincerely, WWE Network Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
This company needs to really figure out how to tell the truth both on their web site as well as when you talk to them. They post to the web that something is in stock and it has not arrived yet or it is in stock and they have sold a large amount and can not fill another order. If is this not intentional it is at least deceptive. If I read the NY Bait and witch law correctly "Fails to meet anticipated demand for the bait without disclosing the bait’s limited availability in the ad." or   "Refuses to make delivery of the bait within a reasonable time period." both would apply, to this day they still do not list that these are limited Items. Further more this company waited an excessively long time to notify me that they did not have stock and they made no effort to work with me on another item to take care of me as the customer. This company did refund my money after a long delay even my bank remarked that they very rarely see money held for as long as ALLHDD.com did.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have been told that the photography company has reached out to customer.  Here is the information we have been provided:Initial Contact 4/14 - No Response, 2nd outreach 4/18, 3rd outreach by phone 04/20 - STILL NO RESPONSE 04/25/16 From: Frances Foreman <[email protected]> Subject: Missing [redacted] Photo Date: April 14, 2016 at 2:05:11 PM EDT To[redacted]   Good afternoon, It’s come to my attention that you have experienced difficulty retrieving your [redacted] VIP experience photo from the recent WWE Axxess events in Dallas. Can you please provide me with a description of yourself, as detailed as possible, to assist me in locating your photo? I do have your card number listed as [redacted]9, but having the description can expedite this process. Thank you, Frances F[redacted] Frances F[redacted] VP, Operations & Partnerships Direct: ###-###-#### Office: ###-###-#### Mobile: ###-###-#### Address: 8850 Jameel Rd Suite 170-A, Houston, Texas 77040 Engaging your event attendees. Igniting your social media. Proud and humbled to be nominated top 5 Best in Sports Event and Experiential Marketing by SportsBusiness Journal 4 out of the past 5 years. Will customer confirm that they have not yet spoken to the photography company.  We would like to resolve as soon as possible.Sincerely,  WWE Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my complaint. I'm sticking by what I originally said and still not buying anything from them again so I do not know why they're sending a gift card. $25 doesn't make up for no reply to customer service email or bad customer service over the phone. I am only accepting this because eventually the product came in way way later than said.
Sincerely,
[redacted]

We apologize for the delay in shipping this order.  Our Auction fulfillment is done be an individual who was out of the office traveling on business.  This item was shipped and tracking was provided to the customer.  The print did deliver to the customer today and the customer has...

been refunded for their purchase as of earlier this week.   The customer may keep the print free of charge.  Again, apologies for the delay in shipping out the print.   Sincerely, WWE Auction Customer Service

I would like someone to contact me to talk over the phone about this further. If they are going to call me I don't always make it to the phone in time, but if they leave a message (or a long enough message) I can call them right back or make it to the phone in time to pick up.

I would accept the deal if I haven't paid over 31.00 thus far..I felt the Wwe could've spent up the refund process by dropping the holds asap. As it stands they been at this time has been paid 3 months in advance while I'm broke until payday...the whole process should've cost me 1-2 dollars at best..   
Complaint: 11836915
I am rejecting this response because:
Sincerely,
Darin Stewart