Current Catalog

I've been a customer for a long time . The last time I ordered I ran into a problem . I wasn't contacted by Current with the issue I had to find out on my own . I did get some responses to my emails . I ordered on 1/4/19 and as of today , 1/23/19 I still haven't received my package . I was told my order would be shipped express but the date I received my confirmation email that my order was shipped the arrival day was a week away. That's not express shipping !! So upset with all of this .

I placed my order on Jan 6th for some valentines cards. After 10 business days they "printed" my FedEx tag on Saturday January 19th at 6:00pm. So my order sit until Monday the 21st at 8:00 pm before it arrived at the local shipping office. So when I updated my *** tracking on the 22nd it says my order will arrive at my home on the 30th. So from order to delivery is going to be 4 weeks! I called the company to complain and the manager I talked to totally did not care, he said my order was delayed because "their printing press was broken for 1 week". Funny because none of my cards were personalized. Anyway he said he would refund me half my shipping cost and to just write return to sender on the box and give it back to the driver. So before anyone orders from Current, you should read all the reviews out there stating how bad Current has become.

This used to be a first rate five star company. I ordered years ago and never had a problem, so when the catalog came, I ordered not reading any reviews. Today, I've been hung up on twice. I placed an order on 12-31-18, it is now two weeks later (1-14-19) and I have not received anything. They state that my personalized address labels are still in production and I should give it 2 more days. I asked if any of the items were back ordered and he hung up on me. Their automated system was a broken record saying the same thing over and over again without a way to back out of the call, I had to hang up and call again. When I called back, I was hung up on.
This one star is just in case I get the correct order. If I do not have a resolution in 2 days, I'll be contacting my bank for a charge back, oh, yes, they have my money but I have no products to show for it.

Do NOT waste your time ordering from this company. They are NOT what they used to be. Current should get with the times, customer service is expected in this Amazon world of 2 day delivery! Find what you need elsewhere, you've been warned.

I placed and order on 12/16 and cancelled the order via online Customer Service form within 15 minutes of ordering. Then I followed up by calling Customer Service within a half hour, to make sure the cancellation request was handled.

At the time, I was told that nothing could be done via phone within the first 12-24 hours since it was an internet order and they could not pull up any details of the order before that much time had elapsed. I called back the next morning to make a third attempt to cancel the order and I was told that it was successful.

Fast forward. The cancelled order arrived at my door, right before Christmas. Today, I called to find out what was going on and even though I made THREE attempts to cancel this order, not only was it NOT cancelled, there was not a single mention of me contacting Current, let alone the cancellation requests I made, EVERY SINGLE TIME.

Now, I'm chasing down their customer no-service and jumping through hoops to get the refund I should have received, no later than December 17th.

I'm sick and tired of their run around and having to fix THEIR ERRORS. That's not the customer's responsibility and since they are not willing to make this right, without making me jump through hoops, I felt it necessary to warn people about their questionable tactics. Today I dealt with a Chat agent named "Lee M" and he was far from helpful and did the online chat equivalent of "hanging up" on me.

AVOID CURRENT CATALOG AT ALL COSTS.

Sadly this company is not flexible at all. I received one of a set of long handle spatulas from a friend in our holiday gifts. Mine is broken. there is part of the acrylic handle stuck inside the spatula head. I would probably have shared this with the friend that gave it to me but her husband is in the hospital in a critical state. This is not what I want her to deal with. The company would not send me a replacement since I did not place the order!!!!! That's truly the holiday spirit!!!! And truly compassionate!!!

My credit card was used fraudulently to make a purchase from this company. I was able to provide the credit card number, date/time of transaction, and transaction amount. I was told by two employees and one supervisor they are "unable to look up information" or "cancel an order" without the customer name. I have no idea what the customer name was, it was FRAUD! It is ridiculous, and doesn't seem legal that they can charge me, process the order (even though I am calling to cancel immediately) and send some thief an order KNOWING it is fraud. This is insane.

Personalized order sent incorrectly. Promised a replacement with in 3 days. After 7 days I called and was told "the printer was broken." Spoke with supervisor Lee who had No idea when the order would even be shipped. These are return labels for Christmas cards. Lee said this was an unusual problem, but I have had delivery issues in the past. Extremely frustrating because I am offered no estimate on when or if ever I will receive my order. The company also failed to notify me of the issue, knowing the order was a time sensitive one as they were Christmas labels.

I cannot believe this company has an A+ rating. I placed an order on Nov 15th and paid for expedited rush shipping (2-5 business days) and to date (Nov 28) I still do not have my items. I have talked to about 10 people and still have no results and no products. They keep telling me that the printer broke down but my other items are ready. I told them to cancelled the one order that isn't ready and ship me the others that are. The said they would refund me the expedited shipping charges and the charge for the item they cancelled. To date, I still have no cards and no one can help me and I have not been refunded the expedited shipping charges or the charge for the item that was cancelled. I am very disappointed!!! I will never used them again.

Been in touch via email to customer service asking for refund. Twice told it was issued and should see it on credit card. No refund issued.

I am curious how a company with a one star rating by several customers has an A+ rating with the Revdex.com? Seriously, how does that work??
This company has really gone downhill from when they were first in business. They charge VERY HIGH shipping and handling fees and never pack items with any care and when items arrive damaged - they literally don't care at all!
They won't replace or work to make things right or in any way offer any semblance of customer service. They used to offer quality goods, but NO MORE! Everything is cheap and flimsy and they obviously charge the incredibly high ship rates to pad their pockets further. I will no longer do business with them - it is like throwing your money in the toilet!

I placed an $86 dollar order and paid extra for 2-5 day shipping so I would get my package before I left for an out of town trip. After 5 days (Tuesday) I saw it had not been shipped and called. They apologized and said sorry but they would ship it the next day and put it on rush so I would get it on Friday GUARANTEED. I changed my trip plans to leave Saturday so I would be here to get the package on Friday. Well it is Friday and no package. I chatted online with Customer Service and they said sorry for the inconvenience but it will be here next Tuesday. WHAT???? I explained again they had guaranteed Friday and how now the package will be outside for weeks and probably stolen or wet before I get back and it cost me to change my trip because of their promise.

Another issue: I asked why the extra cost for the 2-5 days doesn't get me the package in 2-5 days. She told me the website was not updated and they print everything as it is ordered and it takes longer. I asked why offer it and charge for it then. I got the sorry for the inconvenience line again.

If I could give no stars I would. I placed an order and it took forever to ship. I called to cancel but the guy on the phone told me to just refuse shipment. Because it was shipped through usps not on time and not by fed ex I couldn't. Package arrived open with box damaged. Order sent was a stock calendar and printed horribly. So light you can hardly read it. I've been emailing the company numerous times to get a refund but they refuse to contact me. I have a feeling they do this not only because customer service is terrible but also so items can't be returned within the time frame. I am so disappointed and plan to take further action.

I placed an order Aug 3 2018. Order number ***. I was supposed to have free shipping on this order. I have contacted them 4 times. They state they will get back to me a resolution but I have heard nothing and I'm still being charged shipping. I would have been satisfied with any response but have not been contacted at all

Worst company ever! don't order from them. Items never show up!!

Worse customer service ever. Ordered return address labels March 27th. It is now April 10th and I still have no product and Current has done nothing after repeated emails and a phone call. They just keep saying that they are on the way. Really? TEN business days to go from CO to RI? Maybe they need to rethink their shipping process/handler. I am moving and need the labels to do my address changes. I will never do business with Current again.

I would like a refund for my
Order #***.
All the letters and designs started to fall off the wallet only 1 day after it was delivered. These are supposed to be gifts and now almost all the designs and letter have fallen off. I want a full refund with shipping cost this is ridiculous that I paid $31.97 only for the wallet to last one day. Sent to company an email on 1/22/18 and ordered the item on 1/11/18. Never recieved a response sent a second email to follow up and still have not heard back from the company.

I placed an order (***) on 11/14/17 with the understanding I should receive it in 6 business days. I got an email on 11/24 showing it was finally shipped, but I did not receive it for at least a week after that. The order
included several defective items as well as an
item I did not want. There was also one item I never received. I emailed them on 12/16, according to their directions, for instructions on returning the merchandise. I did not hear back so emailed them again on 12/28, thinking they were behind because of the holidays. I still got no response, so filled out an online email form on 1/7/18. I received the following email response the next day: "This email is to confirm we have received your Contact Us request. You will receive an email from our customer service department within the next 48 hours." I never received any email back from them. I called their customer service department on 1/12 and spoke to Zachary. He gave me a return authorization number of ***. I asked if they would send me a shipping label so that I wouldn't have to pay postage and he said they would send one out - checked my address and confirmed it would be sent. It is now 1/23 and I still have not received the shipping label. I am submitting by attachment my original emails so that you may see specifically which items I am referring to. I thought about returning the items at my own cost but am afraid to do so, as their "customer service" seems to be nonexistent. I am fearful that if I return them, I won't get a refund, either.

Tired of having to call, wait in phone queue to talk with live person; upset that I have been waiting more than 10 days for my order to arrive when it was supposed to arrive by 11/25! And angry that I have been lied to several times by Current's service reps about subsequent dates for shipment arrival -- and still DO NOT HAVE THE ITEMS I ORDERED!

Received *** lantern, badly damaged due to no interior packaging. Emailed Current on Oct. 25th did not receive a reply, called Oct. 27th spoke to Mario who stated that the item was discontinued and a credit would be issued to my credit card, still no response to email. Emailed Nov. 13 because I had tried for 4 days to contact by phone and got repeated heavy call volume try later. Spoke to Joy on Nov. 14 she stated she would put a credit through, it had not been done by Mario over 2 weeks earlier. Received an email reply on Nov. 17th from Kylie that she would put the credit through, still had not been processed. Called Nov. 28th and spoke to a woman who I could barely understand and she stated that a credit would be put through, it has now been over a month and no refund. Nov. 28th I emailed Kylie and stated that I was contacting the Revdex.com and having the full charge disputed on my credit card, still no response as of Nov. 30th.

Order was placed on 11/7. Expedite ship guaranteed order would be sent within 3-5 business days. I didn't receive the order, so I forwarded confirmation back to their customer service email on 11/14. Never received a response so I emailed back on 11/20 and still have not received a response. In full the product cost $50 and I've received no emails from them in response after the original confirmation of my purchase, which told me shipping information would be sent to me once the product had shipped