Cricket Wireless Reviews (%countItem)
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Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 575 Morosgo Dr NE Fl 2, Atlanta, Georgia, United States, 30324-3300
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I was a new customer and started a new line with one phone. During the time of my purchase it was supposed to be a free phone which was the cool pad. The girl told me the phone was free because I was starting new service and stated that I get a free speaker and aux cord with my purchase and all I had to pay for was the service for the first month. She totaled everything up and it ended up totaling $224. Which I didn't really understand why if the phone was free and only was paying for service. I still have my receipt somewhere in my house. But that's crazy how she really stole my money.
Product_Or_Service: Other /Coolpad /Unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want my money back that she stole minus my plan fee.
December 18, 2019
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
This correspondence is in reference to a complaint filed by ***. In the complaint, Ms. states that Cricket Wireless' Authorized Retailer charged her for a device and accessories that should have been free.
Due to Cricket's terms and conditions Ms. is not eligible for a refund for the purchase. Returns or exchanges must be done within 7 days. Refunds are not provided for the activation or upgrade fees. Although we are unable to provide Ms. with a refund for the device and accessories, we have provided her with the unlock code for the Coolpad purchased on June 8, 2019 (IMEI XXXXXXXXXXXXXXX - Unlock Code XXXXXXXXXXXX).
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
/KM
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree because I asked the girl after going to my car to get the money for my purchase about why was it so high and she tried to make it sound like it was correct, just to get me out the store. I have stated multiple times since my purchase to a few cricket members about how much I paid and they all said I was over charged. All I ask is for the difference in the money I paid for 1st months service and my $224 that's rightfully mine. And if items wasn't free she should of never said the item were free with new activation. That's false advertising. I been complaining about this issue with the sale since the day of purchase. I was charged $10 for a (free) aux and I paid for a cheap Bluetooth speaker that broke in 5 days $30. So I paid $184 for a phone ?
December 23, 2019
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
This correspondence is in reference to a rebuttal filed by ***. In the complaint, Ms. states that she should be refunded for the accessories and device she purchased from a Cricket Wireless Authorized Retail location, that were supposed to be free.
We advised Ms. that returns, or exchanges, must be done within 7 days of purchase. Refunds are not provided for the activation or upgrade fees. Because of this reason we must deny Ms. request for a refund.
Please refer to our Terms and Conditions online at www.cricketwireless.com/terms.
Though we were unable to provide Ms. with the refund she requested, we made an exception and provided her with the unlock code for the device purchased (IMEI XXXXXXXXXXXXXXX - Unlock Code XXXXXXXXXXXX).
Again, we thank Ms. for her communication and trust that this explanation properly addresses her complaint.
We respectfully request that this complaint is closed at this time, as we are unable to assist further.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
/KM
(The consumer indicated he/she DID NOT accept the response from the business.)
I was rewarded a unlock code for a phone I bought in June which was a 6 month lease as required for mobile unlock. That's pathetic. I paid for the phone so I should of automatically had it unlocked. Thieves
January 15, 2020
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
This correspondence is in reference to a rebuttal filed by ***. In the complaint, Ms. states that she should be refunded for the accessories and device she purchased from a Cricket Wireless' Authorized Retailer, that was supposed to be free.
Though we were unable to provide Ms. with the refund she requested, we made an exception and provided her with the unlock code for the device purchased (IMEI XXXXXXXXXXXXXXX - Unlock Code XXXXXXXXXXXX).
Please refer to our Terms and Conditions online at www.cricketwireless.com/terms.
Again, we thank Ms. for her communication and trust that this explanation properly addresses her complaint.
We respectfully request that this complaint is closed at this time, as we are unable to assist further.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
/KM
For the last 6months I have been telling them to remove the inshurince and they are charging me 80 to 82$ for a plan they are every one else 60$ for I have pics and prof of this. they told me my bill would go down to 55$ a month and I would be getting a free month of survice I was fine with that now there telling me to deal with it and I habe to pay for the month I was supposed to have gotten for a refund.
Product_Or_Service: Samsung /S6/Unlimited high-speed data
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want what i was promised becouse they messed up. And knew what they where doing!
January 6, 2020
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in response to a complaint filed by ***. In this complaint, Mr. states he has attempted to remove insurance from his device but has not been successful. He feels he has been overpaying for his services and would like for his account to be corrected.
We researched Mr. account believe this issue to be resolved.
We attempted to contact Mr. to verify that the issue was resolved but were unsuccessful. Should Mr. have any further questions or concerns regarding this matter, he can contact Jaime Lopez at the number provided.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA 30319
/JL
I added another phone to my account and they didn't prorate my fees and also locked my phones and charged additional fees for unknown reasons.
I ordered a 5th cellphone on 11/25/2019 and paid 149.99 for the phone and $20 for the month plan plus $7 protection plan fee with $13.31 sales tax. Then later I saw online in my account that my total bill amount was wrong and I called on 12/10/2019 and the lady fixed it and said she gave me a credit for prorating it since it hasn't been a full month and I got charged again on December 12 for the protection plan $7 and my total bill with all phones. On 12/11/2019 my checking account was charged $134.30 from autopay from Cricket Wireless for all my 5 phones supposedly with the prorated credit. Then this morning 12/13/2019 all our phones were disabled and I had a text message from Cricket Wireless saying that I owe $8.67 - of course I paid it because I need phone service. I called Cricket Wireless customer service later on when they were open and 3 times the representatives hung up on me. I still don't know why they charged me the $8.67. I have been a long-time customer, but now I have to look into another cellphone provider. It was absolutely horrible customer service! Also they don't provide statements with what they are charging me for!
I would like a supervisor to call me - someone who doesn't hang up on me and someone that lives in the US and someone who is going to answer my questions and not just redirect the conversation to another topic. Every time - I call they don't know what they are talking about!
December 20, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in response to a complaint filed by *** in this complaint, Ms. states that she was incorrectly charged when adding a line to her plan. She is requesting that someone contact her to answer the questions she has on her account.
After researching Ms.' account, we found that the new line was initially added on the incorrect plan, causing unexpected charges. The plan has since been changed and all lines are on the requested rate plan. We have also provided a credit to the account for the additional charge.
We emailed Ms. advising the new line is on the correct rate plan and that a credit has been added to the account.
We thank Ms. for her communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/BN
Hi! I been having trouble with my service and signal. I can't hear my calls clearly. The internet is very slow. The calls fail and text messages don't get send. I was told by cricket that it could because of my phone. So, I purchase a new one. I have a new SIM card too. This is been happening since 8 months ago. I paid for a plan to get unlimited in everything. The money that been paying is not being rendered, I have a really bad service.
I spoken to them many times to the companies customer service. Two tickets how they called it have been open. Also I spoke to a manager, his name was Javier and agent # JG321S and representative her name Helen and agent #HM917Y. It even happened during a call that I was having with there company. The call clicked, during the times that I called they never told about opening cases. Until recently that they have open a ticket number.
Product_Or_Service: Apple /iPhone 11 pro max/55 plan
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would Like for them to give me the highest plan that they have. With for the same price I'm paying right now. Also for them to provide me with a bran new cell phone for free. One that comes for their carrier. So that I won't keep having the same issues. I waited so much and keep on missing important things because this.
This correspondence is in response to a complaint filed by Ms. ***. In this complaint, Ms. states she has been having coverage issues. She would like to be placed on a different service plan and keep her same rate.
Ms. was offered to troubleshoot her device and open a ticket to further investigate. We also informed Ms. that we would be happy to change her rate plan but that it could possibly come with a different price, depending on the plan she would like to be placed on. We explained that Cricket's plans are a set price and prices cannot be changed.
We advise Ms. of Cricket's terms and conditions which state that: "We do not guarantee the availability of the wireless network or any Wireless Services. You will not have access to our network outside of our coverage areas. Coverage maps, available on our website or in store, show a high-level approximation of wireless coverage and there are gaps in coverage not shown by this approximation; actual coverage may vary and be affected by terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors." Our full terms and conditions can be found online at www.cricketwireless.com/terms . Customers accept our Terms and Conditions at the time of activation and each month that they pay for service.
Unfortunately, we cannot provide the resolution that Ms. is seeking. We consider this complaint resolved.
Regards,
Cricket Wireless Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA 30319
/BN
(The consumer indicated he/she DID NOT accept the response from the business.)
Do not agree. You have the worst customer services.
This correspondence is in response to a rebuttal filed by Ms. Lucia ***. In this complaint, Ms. states she has been having coverage issues. She would like to be placed on a different service plan and keep her same rate.
In our initial response we informed Ms. that we would be happy to change her rate plan, but that it could possibly come with a different price. We explained that Cricket's plans are a set price and prices cannot be changed. We have competitive rate plans and a variety of devices which can be found at https://www.cricketwireless.com.
We also advised Ms. of Cricket's terms and conditions which state that: "We do not guarantee the availability of the wireless network or any Wireless Services. You will not have access to our network outside of our coverage areas. Coverage maps, available on our website or in store, show a high-level approximation of wireless coverage and there are gaps in coverage not shown by this approximation; actual coverage *** vary and be affected by terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors." Our full terms and conditions can be found online at www.cricketwireless.com/terms . Customers accept our Terms and Conditions at the time of activation and each month that they pay for service.
Unfortunately, we cannot provide the resolution that Ms. is seeking. We consider this complaint resolved.
Regards,
Cricket Wireless Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/BN
I live near Bopp and Kinney. Purchased service at Cricket store at Ajo and Kinney on 11/16/2019. They sell service to the area I live in. My son was with me when I purchased the plan. Nothing was said re: possible failure to complete calls or texts in the evening. I would said, no thank you and left the store. On 12/11/19, attempted to respond to a text, several times, and call my son, twice. All attempts failed - message received "message failed to send". Had to physically go to son's home. On 12/7/19, attempted to respond to 2 texts - messages failed to send. All these attempts took place in the evening. I live alone and 66 years old. What if I had to call 9-1-1? I don't trust or want this service. I contacted cricket on facebook - they said "we do not disconnect service after dark." I want a refund of the activation fees of $127.67 paid on 11/16/19. That is the only resolution I will accept.
Product_Or_Service: LG //
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) A refund of the $127.67 activation fees paid on 11/16/19. I will pay for the month of service. It is set up on auto-pay. Then the service will be cancelled. I shutter to think of reasons I may need to call my son, or heaven forbid, emergency services and the call fail to go through. A refund. Thank you.
January 2, 2020
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
This correspondence is in response to a complaint filed by Ms. ***. In the complaint, Ms. states that she is experiencing data issues on Cricket's network and would like a refund.
Unfortunately, Cricket Wireless cellular service is not guaranteed. Coverage limitations *** also affect your actual network speed, and coverage can be affected by terrain, weather, foliage, buildings, indoor use, signal strength, customer equipment and other factors. You can find and read our Terms and Conditions at the following address: www.cricketwireless.com/terms.
Ms. was contacted by email on December 17, 2019. She responded via email that she was unable to use Cricket's service and would like a full refund. Although we do not issue refunds for service, we made a onetime exception and issued a refund in the amount of $109 for the service payments made on November 16, 2019 and December 14, 2019. Activation fees are non-refundable. Please reference Cricket Wireless Terms and Conditions at www.cricketwireless.com/terms.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr. NE
Atlanta, GA 30324
/KM
I thank Cricket for the partial refund. I checked the card used to start the account and it has not been refunded to my account.
I will check weekly to monitor to ensure Cricket does refund the $109.
Thank you Revdex.com.
I thank Cricket for the partial refund. I checked the card used to start the account and it has not been refunded to my account.
I will check weekly to monitor to ensure Cricket does refund the $109.
Thank you Revdex.com.
This is a continuation of Case ID: XXXXXXXX. Below is Cricket's response to my complaint:
"Ms. was contacted by email on December 17, 2019. She responded via email that she was unable to use Cricket's service and would like a full refund. Although we do not issue refunds for service, we made a onetime exception and issued a refund in the amount of $109 for the service payments made on November 16, 2019 and December 14, 2019. Activation fees are non-refundable. Please reference Cricket Wireless Terms and Conditions at www.cricketwireless.com/terms.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr.
Atlanta, GA 30324
/KM
I received a check dated 1/22/20 in the amount of $55. This is not the $109 Cricket referenced in their response to my complaint.
I emailed Ms. on 1/27/10, see below.
Good afternoon Ms.,
I received a refund check today in the amount of $55.00. Thank you for that; however, I believe the agreed amount of the refund is $109.
Is another check being sent? I will hold this one until the complete amount is received. I will also update the Revdex.com.
***
XXX-XXX-XXXX
I have not received a call, email, text or "get lost" from Ms. Moses or Cricket. I am requesting the additional $54 refund.
I should not have to pursue Cricket to refund the amount they informed the Revdex.com they would send. Bad business practice.
A second check in the amount of $54 issued to *** to total the $109 refund Cricket agreed to refund.
Thank you
February 21, 2020
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
This correspondence is in response to a rebuttal filed by Ms. ***. In the complaint, Ms. states she has only received a partial refund from Cricket Wireless for the service she was unable to use.
Although we do not issue refunds for service, we made a onetime exception and issued a refund in the amount of $109 ($55.00 in check form for payment made in store and $54.00 on credit/debit card for auto-pay payment Reference number XXXXXXXXXXXXXXXXXXXXXXX) on January 3, 2020 for the service payments made on November 16, 2019 and December 14, 2019. Activation fees are non-refundable. Please reference Cricket Wireless Terms and Conditions at www.cricketwireless.com/terms.
Ms. will need to speak with her financial institution to find out when the money will be credited back to her account.
Again, we thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr. NE
Atlanta, GA 30324
/KM
(The consumer indicated he/she ACCEPTED the response from the business.)
If Cricket had indicated this in their response, it would have saved everyone some time.
I did check my credit card statement and it was received.
Thank you.
Been trying to gain a network sim unlock code since the 7th of this month. The phone's been off cricket servers for over a yr and was on them a yr plus as well. I've heard everything from 24-48 hrs to 3-5 business days, someone will call you back, call the Corp office- then given number to an Alaskan state federal installation, spent the first three days getting hung up on for calling them out in their lies, refused a ref or case number, refused to transfer to manager, three days of 12 hrs a day arguing with rip-off artists they decided to open a ticket and now time starts all over. Done been told they'd call me back today(6 days after the fact) as well as don't bother calling us we will call you if we find anything or feel you deserve a key code...funniest thing was telling me that president Trump's was the head of customer service and to call him for complaints.all I want is a phone that does not fall under any of their policies to be released from hostage by their Monopoly team of rip-off artists. I paid for it with cash(policy 1) from their store(policy 2) had it on their service constantly for a yr to yr and half(policy 3-6months) and still have their service. Being lied to, forced to upgrade twice in three months, refused return due to (nothing wrong with it) sold phones that didn't work twice, had to go to a store and threaten with lawsuit to get service connected properly and still only have service half the time a mile from a tower.
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Sim network lock code for all my devices. I paid for them followed their policies and am now held captive so I can't take my phone nor buisness anywhere else. I'd also like to be refunded for the past three months service as that's when I was told I needed a new phone which I did not and a month after forced to upgrade again saying the phone was junk instead of honoring any refund they kept saying nothing wrong can't take it but yet was the ones who said it was trash buy another two times month
This correspondence is in reference to a complaint filed by ***. In the complaint, Mr. states that he has been unable to acquire the unlock code for the device he has had on Cricket's network for over six months.
We apologize for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
After reviewing Mr. account, we found that he is eligible to receive the unlock code for the IMEI requested. Per Mr. request the device has been unlocked. We provided Mr. with the unlock code via email and text message (IMEI XXXXXXXXXXXXXXX - Unlock Code XXXXXXXXXXXXXXXX).
We thank Mr. for his communication and trust that this explanation properly addresses his complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/KM
ive spent total of 12 hours on phone and got lied to multiple times by a rep and by a superviser I would advise people to stay away from this company
as they refuse to keep word or even to make things right with the loyale customer they told me all cricket phones had wifi calling so I bought one got home 40 mile drive only to find out that it didnt have that feature had to turn around and buy a different one that was a major down grade from phone that stopped working they sell junk and wont even back up there product then they promise to put a ticket in for you and they dont spin 101 just to grub as much money from you as possible this one junk phone cost me a total of over 400.00 after everything was done for a 39.00 phone every call I made I caught them in multiple lies just to try and get me off the phone I had the a10e super phone loved it now because they dont back there product and lie to you to get you off phone im stuck with junk and dont believe them when they tell you its a upgrade do the research they lie to you on that too all this happened between dec 5-dec XX XXXX
replace the A10e phone that i had as thats the best phone i ever had
This correspondence is in response to a complaint filed by Mr. *** regarding Cricket service. In this complaint, Mr. stated he was misinformed about Cricket Wireless Wi-Fi calling eligible devices.
We spoke with Mr. in reference to his complaint. He is aware that Cricket is consistently reviewing and expanding the list of devices we support for the Wi-Fi calling feature. We have provided a link where we list all Wi-Fi eligible devices for his convenience.
https://www.cricketwireless.com/support/mobile-wifi/wifi-calling-capable-phones.html.
Mr. explained that he lost his A10E device and purchased another device that he does not like. Unfortunately, we will not be able to honor his request to replace A10E device; however, we applied a $25.00 credit on Mr. account for the upgrade fee of the new device he plans on purchasing. We also advised him of Cricket's current promotions which he can locate at https://www.cricketwireless.com/current-phone-and-plan-deals?woo_campaign=Internal&woo_source=Homepage&woo_medium=TopBanner3&woo_content=View_Deals.
We thank Mr. for his communication and trust that this explanation properly addresses his complaint.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd NE
Atlanta, GA XXXXX
/KM
The Cricket wireless store located at 2163Shattuck Ave refused to honor my timely request for a refund..
Product_Or_Service: Samsung /Galaxy amp prine3/Unknown
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Refund
This correspondence is in response to a complaint filed by ***. In this complaint Mr., states that he requested a refund from a Cricket Authorized retail location, but his request was not honored.
We contacted the Cricket Wireless Authorized Retailer to request their help investigating this issue. They attempted to contact Mr. on several occasions without success. Several voicemails were also left for a callback with no response.
Should Mr. still wish to address this concern, he can reach Brenda with Cricket Wireless Corporate office at the number provided in voicemail.
We thank Mr. for allowing us an opportunity to review his complaint and look forward to speaking to him in the near future.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd NE
Atlanta, GA XXXXX
/BN
Having PREPAID for December service not yet rendered (as is normal for the cellphone industryis that even legal') at the end of November, I was unable to make or receive calls from either phone beginning December 1. Exhausting multiple attempts at support and in desperation going to the Cricket Store (where I unofficially found out it was a network/tower issue affecting many, by the way), I finally, on Dec. 8, cancelled Cricket "Autopay", got a new carrier and ported my number over. I needed working phones.
I have been unsuccessful at recovering the $60.00 they took from me on Nov. 29. At first, they said they "don't do that" then, after extensively arguing the point, they said that the monies are forwarded to the new carrier at the moment of porting the numbers. I checked with Simply Mobile. As I suspected, they lied (again). My complaint is NOT that they took my money and failed to deliver or even that they routinely lied, but that they smugly informed me that they aren't giving it back.
Imagine, if you will, you paid me to fix your tire and paid me. When you returned, it was still flat because I didn't feel like fixing it. You then said that you would get someone else and asked for the money you paid me back. I then told you "NO" and what are yo going to do about it. How would YOU feel? Is that not stealing?
Product_Or_Service: Samsung /000/
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I only want what they took: $60.00 I don't want credit as I have dropped them as a carrier.
I noticed that Cricket Wireless deposited my $60 back into my checking account (I was paying by my debit card via Cricket's "autopay"). I'd like to thank you all for your efforts on my part.
I started my service on Nov 30th, 2019. From the beginning there were issues of not receiving all the texts and calls coming through, nor was everyone I was contacting receiving my texts. I went back and forth with both this provider and my previous one. The previous provider insisted they had completely disconnected services. Cricket insisted that the porting processes was incomplete. After a few days of back and forth, someone from Cricket 'finally' opened a technical case. Nothing changed. Every time I contacted Cricket, they told me to be patient. But nothing about my service was changing, nor could I get anyone to tell me about any updates. When I was chatting with them yesterday the service person (I think accidentally) mentioned that my case had been put on hold, so they would re-open it and make it urgent (since I am unable to get verification texts, I am now locked out of platforms at work. I also missed a call from my daughter's school that she was sick and they were very upset with me. I'm a single mom of young kids. I MUST be able to be contacted about my children). It's been a week and a half and nothing has changed and I get no sense that anyone is actually working on this. I can't 'drop this service and open a new one without losing my number because my number is in this weird broken limbo.
Product_Or_Service: Apple /iphone 6/2GB Plan
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Make my service work properly so I can depend upon my phone to connect me to my family and work. Cricket did waive my monthly fee this month, but the amount of time I've lost at work is far more than $30 right now.
This correspondence is in response to a complaint filed by ***. In this complaint, Ms. states she attempted to port her number to Cricket Wireless however, the process did not successfully completed. Ms. would like to have her number working correctly with Cricket Wireless.
We researched Ms. account and found a ticket was opened to fix the error in the porting process. The ticket was successfully completed and resolved. Ms. number has been fully ported and she should be able to make and receive calls.
We attempted to contact Ms. to advise her of our findings but were unsuccessful. We were able to leave a voicemail explaining our findings. Should Ms. have any further questions or concerns regarding this matter, she can contact Jaime Lopez at the number provided.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/JL
Cricket Store is located at 3101 Clarksville Pk. STE 2 615.928.8128
On 10 Dec 2019 @ 1239pm I paid $58 on my account clerk gave me a receipt, I thought he gave me too much change, he looked in drawer @ bills myself as well, the bills were in the proper places. He counted $1s, $5s change, I said those bills and change are not included with the fifty and ten that I gave you. He said you owe me eleven dollars! I said no I looked at my money and I see you gave me correct change, and how many people would do this. I started to leave and he said you owe me and if you don't give me 10 more dollars I'll disconnect your telephone service, I said I have my receipt showing my payment. Cricket Wireless sent me a text confirming payment. I thought about this clerk telling me he would disconnect my service, I called cricket and Samsia at 800.274.2538 a Cricket Supervisor told me this clerk reversed the payment an I owe $58 or service will terminate 11 Dec 2019. I told this lady I have a receipt showing payment, if I owed payment how is it that I have a receipt for payment. This store has my money and service is to terminate on 11 Dec 2019. Clerk involved is Ammar A My Cricket account number is X X X X X X X X X
Product_Or_Service: Samsung /j2 pure/*** llc nashville
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Thank you for your time. As a Christian I thought this clerk gave me too much change. He quickly looked in drawer and said you owe me more, I said you could show me what you are comparing this drawer to, he said "you can't tell me how to count this money I don't need your $10 dollars" Solution: after explaining to Cricket via telephone call, I'll choose another carrier. I would like a return of my $58 dollars ( my receipt is my proof of payment) ***@comcast.net
This correspondence is in response to a complaint filed by Mr. *** regarding Cricket Wireless. In this complaint, Mr. states that he went to a local Cricket Wireless Authorized Retailer to make his monthly payment. He states he thought he'd received too much money back. He asked the agent, the agent told him no. He states she started to walk to the door and the agent then told him yes. He states the agent reversed his payment and turned off his service. He is asking for a refund of the monthly service payment processed.
We contacted Mr. to gain a better understanding of his complaint and he indicated that he thought that the agent had given him too much change, but quickly realized he didn't. He is asking to have a full refund as he feels the agent turned his phone off for no reason. He states he has a receipt showing exactly what occurred at the store location.
We forwarded his complaint to the Territory Sales Manager for that store location to request an investigation of the incident.
We advised Mr. that the Territory Manager will be reaching out to him regarding this issue. We explained that since the incident occurred at a store location, they will handle the complaint from this point forward. He was thankful for assistance with his complaint.
We thank Mr. for bringing this issue to our attention and for allowing us an opportunity to assist him.
Regards,
Cricket Wireless
Customer Corporate Relations
1025 Lenox Park Blvd NE
Atlanta, GA XXXXX
/CE
(The consumer indicated he/she ACCEPTED the response from the business.)
Today 7 *** 2020, I received a full refund from
Cricket. Thank you Revdex.com!
The pen is mightier than the sword!
***@comcast.net
Was promised a $29 refund but when calling the call center again they denied promising the $29 and ended up just hanging up on me while I was talking.
My elderly mother went to a Cricket store to get some info about unlimited plan and purchase a new phone. Her English is not the best so store clerk took advantage of her language skill and signed her up with their unlimited plan and a new phone then applied some charges. This caused our grandfathered plan to be cancelled and we had no clue our plan was changed. Cricket is outsourcing their customer service to the Philippines so that means you are on the phone with their reps for at least 45 minutes to 1 hour. Rep Julio assured us that our plan would be restored and we would get our $29 back the following month. Well that did not happen so we called the call center again on 11/30/2019 to see why the refund was not processed. The call center reps were totally different this time. We got blamed for causing this issue and that they would only refund us $10. I tried to explain it to them that it is wrong to tell a customer that they will be refunding our money and then turn around and act like we are trying to get something that we did not deserve.
We never received the service for that extra $29 and we called them the next day to restore our grandfathered service. I asked why I wouldn't get my money back since I never used that service. This rep again offered me $10 and said this issue was our fault and he would not do anything about it. I then asked to speak with his supervisor and a female non-native speaker "supervisor" picked up the phone. I can assure you that this person lacks serious customer service skills and displayed no respect or patience for her customer. The supervisor immediately started repeating their "I am sorry blah blah but it was your fault." I then started explaining how they are not understanding the issue here. She kept talking over me even when I repeatedly asked her to let me finish what I wanted to say. When a customer is given a promise for a refund, it should be honored. Otherwise I would have walked away from Cricket that day. I can get a much better deal with another company.
This supposed supervisor would not let me talk again and just said sorry you get only $10, it was my fault. No it was not my fault, your store clerk took advantage of my elderly mother and signed her up for something that she had no idea she was signing up for. Well when I raised my voice a little bit more and said "will you let me speak, can you stop talking over me?", she paused for a few second, crickets... then hung up on me.
Wow that never happened to me, is this how they handle customers? I never used profanity and they have the recording to hear our conversation. It appears Cricket Wireless is not interested in keeping their existing customers. Online reviews should give them an idea how they decided to treat us. I will cancel my service at the end of this month if this issue is not resolved, I have been with them for over 6 years.
I am asking for my $29 refund as promised by Cricket Wireless. If my $29 promised refund is more important than your long term customer then I will gladly cancel my service and go to another provider that will give me unlimited service for a little over than what I am paying now.
I am asking for my $29 refund as promised by Cricket Wireless. If my $29 promised refund is more important than your long term customer then I will gladly cancel my service and go to another provider that will give me unlimited service for a little over than what I am paying now.
December 30, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in response to a complaint filed by ***. In this complaint, Mr. states he requested to have a rate plan with more data. When the changed occur he states he was not advised of the difference in cost and also lost his grandfathered rate plan. Mr. is requesting to be placed back on his original plan and credited for the extra charges incurred.
We contacted Mr. and advised him of our findings. We explained that he has been placed back on his original rate plan, and we have also credited his account with the appropriate credits. Mr. had no further questions and was happy with the resolution.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/JL
I called the Cricket on 8/31 I was quoted a price of $249.99 for a new phone they would not hold it for me, but twenty minutes later I was in their store to purchase. When they rang it up, she charged me 299.99. I told them that was not what I was quoted, and she said she made a mistake. I asked her to stand behind her quote. She would not, but she did say I did not have to purchase it. But I needed it for a gift and went ahead, planning to resolve later. When I returned home on 8/31/19 I wrote a letter to Cricket providing them all the info plus a copy of the invoice. I received no reply. On October 10 I wrote again. No answer. I called the Revdex.com in Atlanta, where Faye advised me to file a complaint. I was hopeful I could resolve this without going through Revdex.com. I sent the above info to different addresses, 575 Morosgo Drive and 1025 Lennox Park Blvd, both in Atlanta. These were the addresses I was furnished by Cricket employees.
Product_Or_Service: Apple /7/
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like to have the $50 over charge either returned to me or a credit on my account. The account is in the name of *** B *** XXX-XXX-XXXX.
This correspondence is in reference to a complaint filed by Mr. L. ***. In his complaint Mr. states that one of Cricket's authorized retail locations misquoted the price of a device over the phone. He is requesting a partial refund or credit to his Cricket account.
While researching Mr. complaint we found that he was advised of the difference in price prior to purchasing the phone and proceeded with the purchase. We were also able to confirm that Mr. was charged the correct price for the device.
We contacted Mr. and provided him with our findings. We explained that pricing can vary depending on the model selected, account status, and current offers. We also advised that we unfortunately would not be able to provide any refund or account credit in this case.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless
Customer Corporate Relations
1025 Lenox Park Blvd NE
Brookhaven, GA XXXXX
/BN
(The consumer indicated he/she DID NOT accept the response from the business.)
I acknowledge receipt of both a phone call and this email. But I still feel that they should stand behind their quote. But, I guess if that is the way they choose to do business I cant do anything about it.
I'll spread the word
January 14, 2020
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: Mr. L. ***
Dear Sir/Madam,
This correspondence is in response to a complaint filed by Mr. L. ***. In his complaint Mr. states that one of Cricket's Authorized Retail locations misquoted the price of a device over the phone. He is requesting a partial refund or credit to his Cricket account.
We would like to apologize that Mr. is not satisfied with the resolution provided and respect his right to express his opinion. We would like to advise Mr. that he can reach out to us anytime for any future issues or concerns.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless
Customer Corporate Relations
1025 Lenox Park Blvd NE
Brookhaven, GA XXXXX
/BN
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't know what else to say. The person gave me a price, charged me $50 more then quoted, yes, she gave me a chance to refuse, but I figured she was not going to budge, and I needed the phone, and I thought I would fight it later. Thinking, that a fine company like Cricket, (ATT), would stand behind the error.
But I guess I was wrong. Next time, I will do things differently.
I called Cricket Dec 3,2019. I asked to have the phone #XXX-XXX-XXXX disconnected at the end of service date. I had already paid for the month ending Dec 18, 2019. The Cricket representitve immediately cancel the phone by mistake. I have paid for the service and asked them to turn the phone back on and they refuse. I would like to use the service I have already paid for and they do not care. Cricket will not turn the phone back on and will not refund my money.
Product_Or_Service: Samsung /galaxy 7/5gb unlimited usage
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) The phone be immediately turned back on or my money refunded.
This correspondence is in response to a complaint filed by ***. In this complaint, Ms. states that a line was cancelled on her account and requested a refund and re-activation for that telephone number.
According to Cricket Wireless Terms and Conditions of service, available online at www.cricketwireless.com/terms: Amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash.
We have reviewed Ms. account and have attempted to reach her regarding this complaint on December 23, 2019 as well as December 24 and 30, 2019. Notwithstanding the policy above, we made a one-time exception to credit Ms. for her prorated charges. We also re-activated the line in question per her request; however, she later stated that she did not want the telephone number to be re-activated. If Ms. still requires assistance with her complaint, she may contact Ron, Cricket Wireless Corporate Escalations Manager, at XXX-XXX-XXXX. She may also contact her target wireless provider and comply with their policies to re-retrieve the number.
We thank Ms. for communicating with us and trust that this explanation properly addresses all concerns.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, Atlanta, Georgia, 30326
/RM
(The consumer indicated he/she ACCEPTED the response from the business.)
Cricket did turn the phone # back on ,but not immediatly . They reactivated it Dec 23. and lied saying it was suspended even Ron"s email says it was reactivated. They charged during the time they say the phone was suspended not canceled. When I did not
pay this made up suspension charge they suspended my phone # and demanded suspension cnarges be paid before they would do anything with my phone#. they shut my phone off Dec 23 through
Christmas these rats.
I had $40.00 on my account to pay for my phone# they used it and then when I called and talked to 3 differnt supervisors they said they could not see my $40.00 payment. I went into cricket wireless in Eagle Ak. JEANNETTE messaged online for two hours. teaching the suprvisor where the billing history spreadsheet was and how to read it. When he saw Cricket's mistake he turned my phone back on. Ron sent me an email Dec 23 turning my sons phone # back on. He asked me to respond and I did that day and I never heard from him again. Hes no escalation manager he does not respond. He's Passive agressive . My son could not go without a phone from Dec 3 - Dec 23 when cricket canceled his phone he got a new carrier and phone # 2 days later. Ron could have emailed and asked about reactivating this number ,but he just did it and made up charges. JEANETTE worked had to fix this she immediatly saw my $40.00 payment in my billing history and that it had paid my phone bill. There were no other charges. THANK YOU Jeannette.
I have been through this a couple of years ago. In using cricket,apparently you cannot use the decimal on the quick pay. I had to pay 40 dollars to finish out my bridge pay,however it wouldn't let me add the needed change amounts in order to make it exactly 40. It came out to 39 after a hour of trying to pay via phone and via the quick pay. I paid in increments of 27,3,and 9 dollars. I assumed since it was just a dollar that I could pay the next morning when I could find someone with a dollar on their debit card,since I had asked several people and no one got paid until later in the week and my attempts were unsuccessful. I woke up to my line being off and in further talks,I was assured that I was okay with paying a 3 dollar service fee and the dollar I owed. I literally had to go to my sister's job at the school where she is a teacher just to get a debit card for 4 dollars due to the fact that I had a tele conference for my child's insurance at 8:30 am and I had a dr appt I had to run my son to at 10 and I needed a phone. I paid the 4 dollars and my service was guaranteed until my birthday (January 3). I wake up this morning trying to make a phone call and my service was cut off. I have spoken to several people who keep stating different prices that I 'owe? and I keep telling them that my request for service to be turned back on was approved with the 4 dollars I paid. So basically,I am cut off one more time.
Product_Or_Service: Apple /IPhone 7 Plus /Unlimited multiple lines
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want to be contacted by the highest up possible person available. I don't want anyone else going through this nor rude customer service!
This correspondence is in response to a complaint filed by Ms. ***. In the complaint, Ms. informs us that she was $1short in paying the remainder of her bridge pay agreement. She felt her service should not have been interrupted.
We contacted Ms., who advised us that she attempted to make the payment online, but she wasn't able to use the decimal point to add the change with her payments.
We advised her that the reason that her service was interrupted was due to us not receiving the full balance owed for the bridge payment. We also advised her that we will look into her complaint regarding not being able to use the decimal point when processing a payment online.
We thank Ms. for bringing this to our attention and allowing us the opportunity to assist her.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd NE
Atlanta, GA XXXXX
/CE
On November the 22nd I went to Y&S Immokalee llc to purchase a phone and I bought $20 dollar phone pulse the first month. I went back within the seven days return policy and I was told I can't get any money back for the phone because they are a prepaid retailer. Since I couldn't get any money back I left the phone. I told my father about the situation at hand and he was like he wanted the phone so he went back there the day after thanksgiving and ask if he could get the phone I returned the manager at the time told him that she threw the phone away. But I wanted to know if the phone was throwing away why is it still active on my account when she was supposed to deactivate it.
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like my money back or the phone that is still active on my account.
December 30, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that she purchased a new device at an Authorize Cricket Store and attempted to return. She was advised that she was not able to return the device and is asking for a refund.
We attempted to contact Ms. and we were unsuccessful. For that reason, we are unable to provide a resolution at this time. We were able to leave a voicemail with information on how to reach us. Should Ms. have any questions or concerns regarding this matter, she can contact Jaime Lopez at the number provided.
We thank Ms. for her communication and look forward to speaking with her soon.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/JL
My phone number was ported to AT&T without my knowledge at 4 a.m. on November 14. When I called Cricket I was told that I was going to get my service back within 2-3 days and they were investigating this because this is a fraudulent case. I called once a week to get an update and still nothing. Not to mention when I called they said they would call me back from my fiances number (which they never did). I always had to call myself. I gave up on the case and asked for either a refund of the 55 dollars I spent on November 12th for that billing cycle, or I asked if they could just open a completely new account for me because I still like Cricket (hence the reason I've been with them for 5 years). They told me my best option was to open a new account out of pocket and there was nothing they could do to give me service. I just got out of the Navy, I am looking for jobs, I need my phone service. They did not care and they told me they would call me back. I asked for the number to AT&T and they gave me a fraudulent AT&T customer service number.
Product_Or_Service: Apple /6s/Unlimited talk/ text/ data
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like my service back whether they give me a new account or they get my phone number back.
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that her number was ported out with out her consent. She is requesting her number back or have a new account created.
We attempted to contact Ms. and we were unsuccessful. For that reason, we are unable to provide a resolution at this time. We were able to leave a voicemail with information on how to reach us. Should Ms. have any questions or concerns regarding this matter, she can contact Jaime Lopez at the number provided.
We thank Ms. for her communication and look forward to speaking with her soon.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA 30319
/JL
(The consumer indicated he/she DID NOT accept the response from the business.)
I did end up recovering my number well before the response to this complaint. My number was recovered after I complained on Twitter. No one ever contacted me and I have no voicemails. I did have to pay for service as well.
January 13, 2020
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in response to a rebuttal filed by ***. In this complaint, Ms. states that her number has been ported back but that she had to pay for service.
We attempted to contact Ms. on the numbers provided on January 13, 2020, January 14, 2020 and January 15, 2020 and we were unsuccessful. We provided our contact information should Ms. have any additional questions or concerns, she can reach Jaime with Cricket Wireless Corporate office at the number provided.
We thank Ms. for her communication and look forward to assisting her.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/JL
I was not told accurate information and when I tried to return device representative told me it's to late and I'm stuck with the phone. Those were her exact words
Product_Or_Service: Samsung /S10/Progressive lease
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would prefer to have it where she said I would be charged one 84 dollar payment a month plus my phone bill.
This correspondence is in reference to a complaint filed by Mr. *** regarding inaccurate information and his inability to return his device.
We researched his account and found that Mr. agreed to a lease payment agreement with Progressive Lease for his device.
We attempted to contacted Mr. to gain a better understanding of his complaint and provide him with our findings, however those attempts proved unsuccessful.
We left our contact information, Brenda with Cricket Wireless Corporate Office should Mr. want to further discuss his complaint.
We thank Mr. for allowing us an opportunity to assist him in this matter.
Regards,
Cricket Wireless
Customer Corporate Relations
1025 Lenox Park Blvd NE
Brookhaven, GA XXXXX
/BN
I didnt receive any call
This correspondence is in response to a complaint filed by Mr. *** regarding inaccurate information he received from a Cricket Wireless Authorized Retailer and his inability to return his device.
We researched Mr.' account and found that he agreed to a lease payment agreement with Progressive Leasing for his device. Customers who wish to return leased devices after Cricket's 7-day return period should contact Progressive directly at 1-844-772-7425.
After receiving his initial complaint, we attempted to contact Mr. at the number he provided (806-252-8417) on December 12, December 19, and December 23, 2019. We again attempted to contact him after receiving his rebuttal on January 22, January 24, and January 28, 2020, however, those attempts proved unsuccessful.
Should Mr. wish to discuss his complaint further, he may contact Brenda, Cricket Wireless Corporate Escalations Manager, at ***.
We thank Mr. for allowing us an opportunity to assist him in this matter.
Regards,
Cricket Wireless
Customer Corporate Relations
1025 Lenox Park Blvd NE
Atlanta, GA 30319
/BN
I have most recently spoken to Dawn - XXXXXXX and Eric - XXXXXXX on a forth attempt at resolving an issue.
I activated service with cricket in July 2019 for my niece. In September the phone that I purchased for my niece was lost. I called Cricket to report the phone lost/stolen and the number was placed on a blocked number list. A few days later the phone was found so I called customer service to restore the number. I was told that the number and service would be restored in two business days. However, the service was not restored. I called customer service a 2nd time and was told that the number was not taken off of the blocked list and that was why the service was not restored. The customer service representative informed me that the service would be restored in two business days. Again, the service was not restored. When I called customer service a 4th time I spoke with Eric (XXXXXXX) I was told that the number was taken off of the blocked list but that I would need to pay a $15 activation fee because of the amount of time that the phone was not in service. I informed Eric that it was unfair to pay a $15 activation fee when I have had to call so many times about the issue of the phone number not being taken off of the blocked list. I then spoke with the supervisor Dawn (XXXXXXX) who was also unwilling to either waive the $15 reactivation fee or credit the account $15 for the next bill cycle.
As a paying customer, I find the lack of customer satisfaction from the call center employees to be unsavory. If this issue were handled appropriately from my initial phone call there would be no issue of a reactivation fee. I am disappointed and feel that this behavior is predatory against customers.
Product_Or_Service: Samsung //
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like for this issue to be resolved by Cricket waiving the $15 reactivation fee or crediting my account $15 for the next bill cycle.
This correspondence is in response to a complaint filed by ***. In the complaint, Ms. states that due to issues with her device, she was incorrectly charged a one-time activation fee and is requesting a refund and credit towards her next billing cycle.
We contacted Ms. on December 23, 2019. We informed her that we are unable to give a refund on charges, per the terms below. We also are unable to refund nor credit future charges on a cancelled account.
According to Cricket Wireless Terms and Conditions of service, available online at www.cricketwireless.com/terms: Amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash.
We thank Ms. for her communication and trust that this explanation properly addresses her rebuttal.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd
Atlanta, Georgia, 30319
/RM
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because my complaint has not been properly addressed. My account was improperly handled by customer service representatives. When I called to resolve the issue in October the phone number was suppose to be restored and was not. This is the reason the line was disconnected. This was a mistake or oversight from a Cricket customer service representative. It is unacceptable to be charged for the mistake made on Cricket's behalf.
January 9, 2020
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in response to a rebuttal filed by ***. In the rebuttal, Ms. states that her device was not removed from the blocklist when initially requested. She is requesting a refund of $15.00.
We initially contacted Ms. on December 23, 2019. We informed her that we are unable to give a refund on charges, per the terms below. Ms. account is currently canceled, however, should she wish to reactivate her service we will make a one-time exception to our policy and issue a $15.00 credit to her account. Should Ms. wish to resume her Cricket Wireless service, or should she have any questions or concerns regarding this matter she *** contact Ron Monteilh at XXX-XXX-XXXX.
According to Cricket Wireless Terms and Conditions of service, available online at www.cricketwireless.com/terms: Amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash.
We thank Ms. for her communication and trust that this explanation properly addresses her rebuttal.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd
Atlanta, Georgia, 30319
/RM
I did not have a complaint about the cell service itself I have a complaint about a sales my husband and I went into the store to get an upgraded on a phone for him because they were having a sale for the iPhone 6s Plus for $199 we went in to get the phone and they charged us the $199 and $25 upgrade fee which was fine then they charged us tax on the retail price of the phone which was $500 so we decided that we were not going to get the phone because they were charging us tax on the full price of the phone not the sales price of the phone I find that to be ripping off consumers and it probably should be reported to the IRS because they are double taxing consumers.
Product_Or_Service: Apple /Apple iPhone 6s Plus/Cricket
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I just want it looked into and stopped someone needs to let them know they can't be ripping consumers off by triple taxing them for sales items consumers should be paying tax on the sales price of the product not the retail price of the product.
This correspondence is in response to a complaint filed by ***. In the complaint, Ms. states that she was told she would be charged sales tax on the full price of a device, not the discounted and promotional price.
We contacted Ms. on December 30, 2019. She confirmed that she did not finalize her transaction due to the sales tax cost. We explained that surcharges that we collect and retain from our customers that include, but are not limited to, Federal or State Universal Service fees, regulatory charges, administrative fees, and government taxes or fees imposed on gross receipts, sales and/or property that we incur in providing services to our customers.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd
Atlanta, Georgia, XXXXX
/RM