Complaint: [redacted]I am rejecting this response because: The salesman said there would be Three (3) applications for $99 and that is all he said. He did NOT inform me about future 2017 applications.
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As soon as I filed this, I got an email from the manager saying that they would cancel my account and not charge me the fee....
Which is what I was requesting.So I guess this complaint is resolved.Thanks,[redacted]
Complaint: [redacted]I am rejecting this response because:
It’s a shame Crazy Frog doesn’t understand “Customer Service or Honesty”.
Following is a copy of our notice to cancel: This letter is a follow-up to my phone call to Crazy Frog on the morning of June 6, 2016. My cancelation letter was sent June 6, within the three working days as required under the “Idaho Consumer Protection Act” regarding Door To Door sales.
[redacted]
Ms. XXXX
June 6, 2016
Brent W[redacted] or Customer Service Rep.
Customer Service
Crazy Frog
2735 S. Cole Rd
Boise, Id 83709
Brent W[redacted] or Customer Service Rep.
As a follow-up to our phone call this morning, this letter is to officially notify Crazy Frog Pest control to cancel our contract/agreement effective immediately.
The service provided has not been satisfactory. We still have insects and bugs. The lawn was not treated with granules as promised. Crazy Frogs inability to complete the service as promised has left us with no choice but to cancel any further service. Also, where is our purchase agreement/contract as promised?
Sincerely, Ms. XXX
[redacted]
Please note: No contract or agreement was provided until after a second phone call on June 13. They finally mailed a contract on June 15, 2016 as verified on the canceled stamped envelope.
Also the “Idaho Consumer Protection Act” requires: If you make a purchase of $25 or more from a door-to-door salesperson for personal, family or household purposes, that salesperson is required to furnish you with written notification that you have a three-working-day grace period in which to cancel the purchase. The salesperson should give you a contract or receipt for your purchase and two copies of the Notice of Cancellation form. You may cancel your purchase by signing and dating one copy of the form and mailing or delivering it to the seller within the three-day period. NEVER HAPPENED!!
Ref. http://www.ag.idaho.gov/publications/consumer/ConsumerProtectionManual.pdf
I guess next step is to file a formal complaint with the Idaho AG’s office……….
Sincerely,[redacted]
After reading the complaint our office got ahold of [redacted]. We resolved all of his concerns and came to a common resolution. Our company zeroed out all balance for him and cancelled his account.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find tha. this resolution is satisfactory to me. I am willing to pay the cancelation fee of 225 of it truly means I will never hear from this company or receive any additional services from this business. I will be by the Cole store for crazy frog in the next couple weeks with the $225. I would also like to have a signed letter from an authorized signer of the business stating the information above that we have met the cancellation fee and will no longer get services from crazy frog in the future.
Sincerely, [redacted]
Response From Crazy Frog Pest Control to Priscilla Morales 10598042:Since Priscilla Morales's initial contact with the Revdex.com about her interactions with our company, we have been in contact with Priscilla about her agreement with Crazy Frog Pest Control and also her interaction with the...
salesman. As we have already explained to Priscilla, we do apologize for her inability to be able to get in contact us. We are unsure as to exactly why she had difficulty contacting us, other than her primary means of communicating with us was email, which is not a common means our company uses. With regard to her agreement with us, we received communication from Priscilla before her first service that she wanted to cancel service. As our agreement is contingent on the customer receiving their first service, she is not responsible for any future services or payments because she did not receive her first service. At that point from our perspective we did not require or expect to receive any payments from Priscilla, and her account or service was completely cancelled with our company. Concerning the sales representative entering Priscilla's home without permission and pushing the sale in a way that made Priscilla feels uncomfortable, Daniel the sales representative has since spoken with and apologized to Priscilla about what took place. It was not Daniel's intent to enter their home uninvited, nor is it a practice of any of Crazy Frog Pest Control's sales representative's to enter a home uninvited. If the Revdex.com or Priscilla Morales has any future concerns or questions for Crazy Frog Pest Control, please feel free to contact us. Pest Control Manager Crazy FrogPhone: 208.649.4887Email: [email protected]
[redacted]Hello,
I have reviewed [redacted] account and customer called in on 10/3/16 and spoke to one of our office staff members and stated that they wanted to cancel. Once we got that notice of cancellation we have put account on hold until cancellation is fully handled, which means that...
this account will not be schedule and/or billed until fully taken care of. When asked about reason why she wanted to cancel, she stated that she felt harassed by our company. I apologize that she feels this way because we definitely do not want anyone to feel harassed. I have reviewed her account more in detail and show that Crazy Frog has only came to her property once on 6/24/2016 to do her first initial service. Once that service was completed the account was charged the initial service fee of $50 a few days later. We would love to get the property on the schedule to make sure we keep the pest barrier maintained so that no issues occur in the future. We definitely do not want her to continue to feel harassed and would like to make it right with her and will make sure that she is only contacted by one office member for any reasons that Crazy Frog may have while finishing out her initial 12 month agreement with Crazy Frog. I have attached the agreement for any further questions and Crazy Frog will be contacting her to get [redacted] property back on the schedule or her upcoming quarterly treatment.
Thank you,
Shelbi A
Crazy Frog LLC
Manager
(208)649-4887
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
After further looking into Mr. [redacted]'s account, we're seeing that Mr. [redacted] left a voice messages asking why we would come out and schedule him with the weather on 2/13/17. We did call him back within minutes and left a voicemail. We did reschedule him for 2/25/17 and once again Mr. [redacted] cancelled...
his appointment. We did send a voice and text message reminder on 03/01/17 that we were coming to his home to service him on 03/03/2017. When we did not hear back from Mr. [redacted] that he did not want the service, we went and serviced his home as stated in the messages. Our technician showed up to the home at 9:32 am on 03/03/17 and completed the service at 10:00 am. After finishing the service our technician was approached by a woman telling him that they didn't want the service. At this point the full service had already been completed. Below are the technician's notes of what exactly he did. The invoice that Mr. [redacted] is receiving reflects this service that was completed on 03/03/2017. Performed out winter/preventive treatment . Inspected property for webs, treated exterior of home around base of the home with a power duster (perimeter ). Cracks and crevices of the home . Treated extra garage. Windspeed 3.3 mph SE.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] i am rejecting this response because it is full of lies. They changed how much I owed them every time I talked to them. The final bill was $92.51. I am afraid to give them this money because they have been so untruthful that I feel they could continue to ask for money.
The customer called on July 19th, 2017 asking to cancel service because she was unhappy with the amount of pests that she still was seeing. With the customer's permission we immediately scheduled one of our lead technicians to come out and re-service her home to take care any activity that she was...
still seeing after her last service. On July 21st, 2017 our lead technician serviced her home and reported that he did not see any unusual pest activity that would have been caused by negligent service from our technicians in the past. He specified that the only proof of pests that he could find was one spider web in the garage that had not been serviced in 90 days. The customer requested to terminate the agreement early without any fee's due to this and became increasingly upset when we informed her that this was not valid grounds to void the service agreement that she signed. We made our best attempts to come to a common resolution on this matter with the customer and feel that we did everything we could on our part to address and resolve the complaint in a timely and professional manner.
Complaint: [redacted]I am rejecting this response because: my wife did call to cancel the service. She was told she could not cancel the service because she had signed a two-year contract that they could place it on hold and that we would have to finish it when we got done moving. My wife sign on an iPad with no visible contract to sign and she was told that she could cancel it anytime. I find it funny that every complaint lodged against this company seems to have the same basic story yet no one seems to think it's a problem. When you sign on that pad you they do not disclose that you're entering into a contract. I find their business practices to be deceitful and dishonest.Sincerely,[redacted]
Revdex.com:we have been in contact with [redacted] about her agreement with Crazy Frog Pest Control and also her interaction with the salesman.NOBODY FROM CRAZY FROG EVER REACHED OUT TO ME AND EXPLAINED THIS. THE RECEPTIONS FROM CRAZY FROG PROVIDED ME WITH MY SALESMAN'S CELL NUMBER BECAUSE HE DID NOT PROVIDE ME WITH A BUSINESS CARD. I CALLED HIM AND HAD TO HAVE HIM EXPLAIN IT TO ME.Just happy that I was not bound to pay them anything.
Regards,
[redacted]
[redacted] and [redacted] signed up for our services on 10/27/17. Once the agreement is signed it is on the agreement and nothing can be added or changed and an email copy is sent directly to the customer. As seen in the agreement that was attached by Mrs. [redacted] the agreement was for 5 quarterly...
services. Since a discount was given on the first service when a customer wants to cancel outside of the agreement we ask that they pay for the full price of the initial service that cost $299.00. For [redacted] that discount or cost to cancel would have been $200.00 but her and Daniel (salesman) renegotiated this price to $100.00. Daniel left a note for the technician to collect payment for the initial service that cost $107.51 after tax. He also noted they may not auto pay for future services and after the service was completed the technician entered the payment information and left a note for the office to switch to monthly billing and to put on auto pay indicating they had talked about switching to monthly billing and auto pay. We received a call in on 12/07/17 and she requested to cancel because she felt like she didn't receive what she thought she was going to. At this time, we explained the service we do in the winter and if she had any additional things she wanted done we would send someone back as we warranty all of our services. At this [redacted] had denied services and just denied ever having an agreement with us. We tried multiply times to discuss this agreement with and she did not want to. At this time our customer service representative passed her information to a manager who tried calling Mrs. [redacted] with no return call. After not receiving a call back we then sent her the letter that outline a few options for [redacted]. Option 1— Pay the balance of the original discount ($100.00) Option 2 — Remove the balance of $100.00 and continue the services as outlined in the agreement. We then received a response from Mrs. [redacted] and again we tried reaching her multiply times and had her salesman reach out as well to discuss these two options. We again received no call back. We are a license and insured company and we have attached both documentation. Please let us know if you need any further information from us.
When reviewing this customer's account it shows that we came out to service the interior of Mr. [redacted]'s home on June 15th at 7:00pm as scheduled. The technician rang the doorbell, knocked on the door and called the customer with no response. After 30 minutes the technician left the home at 7:32pm...
and put in a request to the office that we reschedule the appointment for a time when Mr. [redacted] will be home. On June 16th our office received a request for cancellation of services from Mr. [redacted] via email because he said our technician never showed up for the scheduled appointment the previous day and he has security camera footage to prove it. Our reply to this email stated that our technician left detailed notes and we have GPS tracking capabilities on all of our company vehicles that verify that the technician was at the correct home at that time. We also placed a call to Mr. [redacted] on 6/16 regarding the cancellation with no response. At this time we emailed the customer a list of potential options to resolve the situation; He can send us the security camera footage proving we were not there at the time of service, we return to do the service, or we come to a different common resolution. As a company we do warranty our work and will return for free to redo any service if the customer continues to see pests in or around their home. Due to Mr [redacted]’s refusal of services and his unwillingness to send us a copy of his security footage, we are not able to warranty work that was not able to be completed.
We have talked to [redacted] and resolved the concerns. The original sales rep for [redacted] did not do a great of explaining the details of the service and service term. After speaking with [redacted] personally, it was much more of him feeling there was a lack in communication within our office and the rep explaining...
it to him. We spent about 30 minutes talking about the service and service term details and one it was all explained and we had a chance to talk we were able to amicably resole the concern. [redacted] is continuing his service with us and per our conversation no longer has any concerns or problems. He has been given a direct contact line that if he has any other problems or concerns he can reach me directly.
Hello,In response to this complaint, [redacted] has been a customer with us since 8/4/2015. She called our company on 9/23 at 11:30 am hoping to cancel services stating she thought she wanted to do the service herself. It was explained that there was an early termination fee since she...
signed a 12 month agreement with Crazy Frog Pest Control. [redacted] decided to stay but wanted to speak to a supervisor. This issue was then passed to the Crazy Frog Pest Manager who called [redacted] on 9/23 at 11:47am and left a voicemail. Crazy Frog Pest Control was never contacted again by [redacted] is correct that some products are restricted on where they can be applied. However the product we use is a granual and can treat the yard. [redacted]
[redacted]
[redacted]
[redacted]
Ms [redacted] signed her initial agreement with our company in person on April 27th, 2017 at the time of sale. Outlined in the agreement she agreed to a 12 month/ 5 service agreement following a quarterly service schedule. Also outlined in the agreement that she signed for is the charge for cancelling...
early, which is the initial discount that was given to the customer at the time of sale that we ask they repay us if they decide to not fulfill the 5 services. The customer received her initial service on April 28th, 2017 and at the time of this service she also signed a paper copy of the customer guidelines sheet that again went over the service schedule and price points that were mentioned in the agreement. At the time of sale the salesman goes over the details in the agreement, and we have no way of transferring the customer's signature onto a different document as she is stating. After the customer signs the agreement a copy of it is emailed to them and on April 28th the customer called our office and requested another copy of the agreement which we sent to her. On July 7th, 2017 the customer called in to cancel her account with us due to the fact that she was under the impression that she would be serviced monthly, and for a term of 6 months only. This is not what was outline in the agreement that she signed at the time of sale and at the time of the initial service at her home with the technician. Our representative explained the cost of cancelling prematurely, and the charge was added to the account.
The customer has received, in total, 6 completed quarterly services at their home since they signed up for services with our company. The first was completed on 7/25/15 and the most recent was done on 6/05/17. The customers opted for monthly billing, which breaks down the payments for the quarterly services into three separate payments that are charged every month. Given that they have received 6 completed quarterly services at their home there are 18 monthly payments charged to their account, three per service. This billing was explained to the customers both over the phone and via email to clear up any confusion. If there were an accidental overcharge in the billing we would have been more than happy to refund the customer, but in this case the disputed charges are valid as they are for services that have been previously completed.
Complaint: [redacted]I am rejecting this response because: The salesman said there would be Three (3) applications for $99 and that is all he said. He did NOT inform me about future 2017 applications.
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As soon as I filed this, I got an email from the manager saying that they would cancel my account and not charge me the fee....
Which is what I was requesting.So I guess this complaint is resolved.Thanks,[redacted]
Complaint: [redacted]I am rejecting this response because:
It’s a shame Crazy Frog doesn’t understand “Customer Service or Honesty”.
Following is a copy of our notice to cancel: This letter is a follow-up to my phone call to Crazy Frog on the morning of June 6, 2016. My cancelation letter was sent June 6, within the three working days as required under the “Idaho Consumer Protection Act” regarding Door To Door sales.
[redacted]
Ms. XXXX
June 6, 2016
Brent W[redacted] or Customer Service Rep.
Customer Service
Crazy Frog
2735 S. Cole Rd
Boise, Id 83709
Brent W[redacted] or Customer Service Rep.
As a follow-up to our phone call this morning, this letter is to officially notify Crazy Frog Pest control to cancel our contract/agreement effective immediately.
The service provided has not been satisfactory. We still have insects and bugs. The lawn was not treated with granules as promised. Crazy Frogs inability to complete the service as promised has left us with no choice but to cancel any further service. Also, where is our purchase agreement/contract as promised?
Sincerely, Ms. XXX
[redacted]
Please note: No contract or agreement was provided until after a second phone call on June 13. They finally mailed a contract on June 15, 2016 as verified on the canceled stamped envelope.
Also the “Idaho Consumer Protection Act” requires: If you make a purchase of $25 or more from a door-to-door salesperson for personal, family or household purposes, that salesperson is required to furnish you with written notification that you have a three-working-day grace period in which to cancel the purchase. The salesperson should give you a contract or receipt for your purchase and two copies of the Notice of Cancellation form. You may cancel your purchase by signing and dating one copy of the form and mailing or delivering it to the seller within the three-day period. NEVER HAPPENED!!
Ref. http://www.ag.idaho.gov/publications/consumer/ConsumerProtectionManual.pdf
I guess next step is to file a formal complaint with the Idaho AG’s office……….
Sincerely,[redacted]
After reading the complaint our office got ahold of [redacted]. We resolved all of his concerns and came to a common resolution. Our company zeroed out all balance for him and cancelled his account.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find tha. this resolution is satisfactory to me. I am willing to pay the cancelation fee of 225 of it truly means I will never hear from this company or receive any additional services from this business. I will be by the Cole store for crazy frog in the next couple weeks with the $225. I would also like to have a signed letter from an authorized signer of the business stating the information above that we have met the cancellation fee and will no longer get services from crazy frog in the future.
Sincerely, [redacted]
Response From Crazy Frog Pest Control to Priscilla Morales 10598042:Since Priscilla Morales's initial contact with the Revdex.com about her interactions with our company, we have been in contact with Priscilla about her agreement with Crazy Frog Pest Control and also her interaction with the...
salesman. As we have already explained to Priscilla, we do apologize for her inability to be able to get in contact us. We are unsure as to exactly why she had difficulty contacting us, other than her primary means of communicating with us was email, which is not a common means our company uses. With regard to her agreement with us, we received communication from Priscilla before her first service that she wanted to cancel service. As our agreement is contingent on the customer receiving their first service, she is not responsible for any future services or payments because she did not receive her first service. At that point from our perspective we did not require or expect to receive any payments from Priscilla, and her account or service was completely cancelled with our company. Concerning the sales representative entering Priscilla's home without permission and pushing the sale in a way that made Priscilla feels uncomfortable, Daniel the sales representative has since spoken with and apologized to Priscilla about what took place. It was not Daniel's intent to enter their home uninvited, nor is it a practice of any of Crazy Frog Pest Control's sales representative's to enter a home uninvited. If the Revdex.com or Priscilla Morales has any future concerns or questions for Crazy Frog Pest Control, please feel free to contact us. Pest Control Manager Crazy FrogPhone: 208.649.4887Email: [email protected]
We have contacted our consumer and have resolved the matter with him directly.
[redacted]Hello,
I have reviewed [redacted] account and customer called in on 10/3/16 and spoke to one of our office staff members and stated that they wanted to cancel. Once we got that notice of cancellation we have put account on hold until cancellation is fully handled, which means that...
this account will not be schedule and/or billed until fully taken care of. When asked about reason why she wanted to cancel, she stated that she felt harassed by our company. I apologize that she feels this way because we definitely do not want anyone to feel harassed. I have reviewed her account more in detail and show that Crazy Frog has only came to her property once on 6/24/2016 to do her first initial service. Once that service was completed the account was charged the initial service fee of $50 a few days later. We would love to get the property on the schedule to make sure we keep the pest barrier maintained so that no issues occur in the future. We definitely do not want her to continue to feel harassed and would like to make it right with her and will make sure that she is only contacted by one office member for any reasons that Crazy Frog may have while finishing out her initial 12 month agreement with Crazy Frog. I have attached the agreement for any further questions and Crazy Frog will be contacting her to get [redacted] property back on the schedule or her upcoming quarterly treatment.
Thank you,
Shelbi A
Crazy Frog LLC
Manager
(208)649-4887
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
After further looking into Mr. [redacted]'s account, we're seeing that Mr. [redacted] left a voice messages asking why we would come out and schedule him with the weather on 2/13/17. We did call him back within minutes and left a voicemail. We did reschedule him for 2/25/17 and once again Mr. [redacted] cancelled...
his appointment. We did send a voice and text message reminder on 03/01/17 that we were coming to his home to service him on 03/03/2017. When we did not hear back from Mr. [redacted] that he did not want the service, we went and serviced his home as stated in the messages. Our technician showed up to the home at 9:32 am on 03/03/17 and completed the service at 10:00 am. After finishing the service our technician was approached by a woman telling him that they didn't want the service. At this point the full service had already been completed. Below are the technician's notes of what exactly he did. The invoice that Mr. [redacted] is receiving reflects this service that was completed on 03/03/2017. Performed out winter/preventive treatment . Inspected property for webs, treated exterior of home around base of the home with a power duster (perimeter ). Cracks and crevices of the home . Treated extra garage. Windspeed 3.3 mph SE.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] i am rejecting this response because it is full of lies. They changed how much I owed them every time I talked to them. The final bill was $92.51. I am afraid to give them this money because they have been so untruthful that I feel they could continue to ask for money.
The customer called on July 19th, 2017 asking to cancel service because she was unhappy with the amount of pests that she still was seeing. With the customer's permission we immediately scheduled one of our lead technicians to come out and re-service her home to take care any activity that she was...
still seeing after her last service. On July 21st, 2017 our lead technician serviced her home and reported that he did not see any unusual pest activity that would have been caused by negligent service from our technicians in the past. He specified that the only proof of pests that he could find was one spider web in the garage that had not been serviced in 90 days. The customer requested to terminate the agreement early without any fee's due to this and became increasingly upset when we informed her that this was not valid grounds to void the service agreement that she signed. We made our best attempts to come to a common resolution on this matter with the customer and feel that we did everything we could on our part to address and resolve the complaint in a timely and professional manner.
Complaint: [redacted]I am rejecting this response because: my wife did call to cancel the service. She was told she could not cancel the service because she had signed a two-year contract that they could place it on hold and that we would have to finish it when we got done moving. My wife sign on an iPad with no visible contract to sign and she was told that she could cancel it anytime. I find it funny that every complaint lodged against this company seems to have the same basic story yet no one seems to think it's a problem. When you sign on that pad you they do not disclose that you're entering into a contract. I find their business practices to be deceitful and dishonest.Sincerely,[redacted]
Revdex.com:we have been in contact with [redacted] about her agreement with Crazy Frog Pest Control and also her interaction with the salesman.NOBODY FROM CRAZY FROG EVER REACHED OUT TO ME AND EXPLAINED THIS. THE RECEPTIONS FROM CRAZY FROG PROVIDED ME WITH MY SALESMAN'S CELL NUMBER BECAUSE HE DID NOT PROVIDE ME WITH A BUSINESS CARD. I CALLED HIM AND HAD TO HAVE HIM EXPLAIN IT TO ME.Just happy that I was not bound to pay them anything.
Regards,
[redacted]
[redacted] and [redacted] signed up for our services on 10/27/17. Once the agreement is signed it is on the agreement and nothing can be added or changed and an email copy is sent directly to the customer. As seen in the agreement that was attached by Mrs. [redacted] the agreement was for 5 quarterly...
services. Since a discount was given on the first service when a customer wants to cancel outside of the agreement we ask that they pay for the full price of the initial service that cost $299.00. For [redacted] that discount or cost to cancel would have been $200.00 but her and Daniel (salesman) renegotiated this price to $100.00. Daniel left a note for the technician to collect payment for the initial service that cost $107.51 after tax. He also noted they may not auto pay for future services and after the service was completed the technician entered the payment information and left a note for the office to switch to monthly billing and to put on auto pay indicating they had talked about switching to monthly billing and auto pay. We received a call in on 12/07/17 and she requested to cancel because she felt like she didn't receive what she thought she was going to. At this time, we explained the service we do in the winter and if she had any additional things she wanted done we would send someone back as we warranty all of our services. At this [redacted] had denied services and just denied ever having an agreement with us. We tried multiply times to discuss this agreement with and she did not want to. At this time our customer service representative passed her information to a manager who tried calling Mrs. [redacted] with no return call. After not receiving a call back we then sent her the letter that outline a few options for [redacted]. Option 1— Pay the balance of the original discount ($100.00) Option 2 — Remove the balance of $100.00 and continue the services as outlined in the agreement. We then received a response from Mrs. [redacted] and again we tried reaching her multiply times and had her salesman reach out as well to discuss these two options. We again received no call back. We are a license and insured company and we have attached both documentation. Please let us know if you need any further information from us.
When reviewing this customer's account it shows that we came out to service the interior of Mr. [redacted]'s home on June 15th at 7:00pm as scheduled. The technician rang the doorbell, knocked on the door and called the customer with no response. After 30 minutes the technician left the home at 7:32pm...
and put in a request to the office that we reschedule the appointment for a time when Mr. [redacted] will be home. On June 16th our office received a request for cancellation of services from Mr. [redacted] via email because he said our technician never showed up for the scheduled appointment the previous day and he has security camera footage to prove it. Our reply to this email stated that our technician left detailed notes and we have GPS tracking capabilities on all of our company vehicles that verify that the technician was at the correct home at that time. We also placed a call to Mr. [redacted] on 6/16 regarding the cancellation with no response. At this time we emailed the customer a list of potential options to resolve the situation; He can send us the security camera footage proving we were not there at the time of service, we return to do the service, or we come to a different common resolution. As a company we do warranty our work and will return for free to redo any service if the customer continues to see pests in or around their home. Due to Mr [redacted]’s refusal of services and his unwillingness to send us a copy of his security footage, we are not able to warranty work that was not able to be completed.
We have talked to [redacted] and resolved the concerns. The original sales rep for [redacted] did not do a great of explaining the details of the service and service term. After speaking with [redacted] personally, it was much more of him feeling there was a lack in communication within our office and the rep explaining...
it to him. We spent about 30 minutes talking about the service and service term details and one it was all explained and we had a chance to talk we were able to amicably resole the concern. [redacted] is continuing his service with us and per our conversation no longer has any concerns or problems. He has been given a direct contact line that if he has any other problems or concerns he can reach me directly.
Hello,In response to this complaint, [redacted] has been a customer with us since 8/4/2015. She called our company on 9/23 at 11:30 am hoping to cancel services stating she thought she wanted to do the service herself. It was explained that there was an early termination fee since she...
signed a 12 month agreement with Crazy Frog Pest Control. [redacted] decided to stay but wanted to speak to a supervisor. This issue was then passed to the Crazy Frog Pest Manager who called [redacted] on 9/23 at 11:47am and left a voicemail. Crazy Frog Pest Control was never contacted again by [redacted] is correct that some products are restricted on where they can be applied. However the product we use is a granual and can treat the yard. [redacted]
[redacted]
[redacted]
[redacted]
Ms [redacted] signed her initial agreement with our company in person on April 27th, 2017 at the time of sale. Outlined in the agreement she agreed to a 12 month/ 5 service agreement following a quarterly service schedule. Also outlined in the agreement that she signed for is the charge for cancelling...
early, which is the initial discount that was given to the customer at the time of sale that we ask they repay us if they decide to not fulfill the 5 services. The customer received her initial service on April 28th, 2017 and at the time of this service she also signed a paper copy of the customer guidelines sheet that again went over the service schedule and price points that were mentioned in the agreement. At the time of sale the salesman goes over the details in the agreement, and we have no way of transferring the customer's signature onto a different document as she is stating. After the customer signs the agreement a copy of it is emailed to them and on April 28th the customer called our office and requested another copy of the agreement which we sent to her. On July 7th, 2017 the customer called in to cancel her account with us due to the fact that she was under the impression that she would be serviced monthly, and for a term of 6 months only. This is not what was outline in the agreement that she signed at the time of sale and at the time of the initial service at her home with the technician. Our representative explained the cost of cancelling prematurely, and the charge was added to the account.
The customer has received, in total, 6 completed quarterly services at their home since they signed up for services with our company. The first was completed on 7/25/15 and the most recent was done on 6/05/17. The customers opted for monthly billing, which breaks down the payments for the quarterly services into three separate payments that are charged every month. Given that they have received 6 completed quarterly services at their home there are 18 monthly payments charged to their account, three per service. This billing was explained to the customers both over the phone and via email to clear up any confusion. If there were an accidental overcharge in the billing we would have been more than happy to refund the customer, but in this case the disputed charges are valid as they are for services that have been previously completed.