Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, the company crazy frog and I resolved the problem thanks to your assistanceNo further action is needed Sincerely, [redacted]
The company did not show up at the scheduled time I waited until 7:25p on the day they were suppose to show up at 7:00pIf they did show up my sercuity cameras would have picked it upAs I told them I am not satisfied with their work and their lack of being professionalTheir is no point for me to continue their serviceAs I stated before, the gentleman that sold me the service said I could cancel at anytime (with out penalty)And I would be refunded if I was not satisfiedAnd as you can tell and I am not satisfied all with this companyI no longer feel comfortable letting this company around or in my house; due to their lack of professionalismSo again their is no point in continuing this service Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: It’s a shame Crazy Frog doesn’t understand “Customer Service or Honesty” Following is a copy of our notice to cancel: This letter is a follto my phone call to Crazy Frog on the morning of June 6, My cancelation letter was sent June 6, within the three working days as required under the “Idaho Consumer Protection Act” regarding Door To Door sales [redacted] MsXXXX June 6, Brent W [redacted] or Customer Service Rep Customer Service Crazy Frog SCole Rd Boise, Id Brent W [redacted] or Customer Service Rep As a follto our phone call this morning, this letter is to officially notify Crazy Frog Pest control to cancel our contract/agreement effective immediately The service provided has not been satisfactoryWe still have insects and bugsThe lawn was not treated with granules as promisedCrazy Frogs inability to complete the service as promised has left us with no choice but to cancel any further serviceAlso, where is our purchase agreement/contract as promised? Sincerely, MsXXX [redacted] Please note: No contract or agreement was provided until after a second phone call on June They finally mailed a contract on June 15, as verified on the canceled stamped envelope Also the “Idaho Consumer Protection Act” requires: If you make a purchase of $or more from a door-to-door salesperson for personal, family or household purposes, that salesperson is required to furnish you with written notification that you have a three-working-day grace period in which to cancel the purchaseThe salesperson should give you a contract or receipt for your purchase and two copies of the Notice of Cancellation formYou may cancel your purchase by signing and dating one copy of the form and mailing or delivering it to the seller within the three-day period NEVER HAPPENED!! Refhttp://www.ag.idaho.gov/publications/consumer/ConsumerProtectionManual.pdf I guess next step is to file a formal complaint with the Idaho AG’s office Sincerely, [redacted]
The customer called on July 19th, asking to cancel service because she was unhappy with the amount of pests that she still was seeingWith the customer's permission we immediately scheduled one of our lead technicians to come out and re-service her home to take care any activity that she was still seeing after her last serviceOn July 21st, our lead technician serviced her home and reported that he did not see any unusual pest activity that would have been caused by negligent service from our technicians in the pastHe specified that the only proof of pests that he could find was one spider web in the garage that had not been serviced in daysThe customer requested to terminate the agreement early without any fee's due to this and became increasingly upset when we informed her that this was not valid grounds to void the service agreement that she signedWe made our best attempts to come to a common resolution on this matter with the customer and feel that we did everything we could on our part to address and resolve the complaint in a timely and professional manner
We have preformed initial service and quarterly services on the customer's home since they signed up with our companyThe last treatment that was completed was done on June 5, 2017, and we had not come out previously since November due to weather and this caused multiple appointments to be rescheduled and because of this we were not able to come out in February in accordance to the quarterly service scheduleThis was explained to the customer in a phone call on May 31,and again on June 6, At this time the billing was also explained to the customer, as they have made monthly payments and received servicesEvery three monthly payments pay in full for a quarterly serviceAs of right now their account is current, but we will not be refunding previous payments that have been made as they are for services that have already been preformed on their homeWe have made multiple attempts to reach out to the customer via phone call to resolve this issue directly, but have not heard back from them
After further looking into Mr***'s account, we're seeing that Mr [redacted] left a voice messages asking why we would come out and schedule him with the weather on 2/13/We did call him back within minutes and left a voicemailWe did reschedule him for 2/25/and once again Mr [redacted] cancelled his appointment We did send a voice and text message reminder on 03/01/that we were coming to his home to service him on 03/03/When we did not hear back from Mr [redacted] that he did not want the service, we went and serviced his home as stated in the messagesOur technician showed up to the home at 9:am on 03/03/and completed the service at 10:amAfter finishing the service our technician was approached by a woman telling him that they didn't want the serviceAt this point the full service had already been completedBelow are the technician's notes of what exactly he didThe invoice that Mr [redacted] is receiving reflects this service that was completed on 03/03/Performed out winter/preventive treatment Inspected property for webs, treated exterior of home around base of the home with a power duster (perimeter )Cracks and crevices of the home Treated extra garageWindspeed mph SE
Revdex.com:we have been in contact with [redacted] about her agreement with Crazy Frog Pest Control and also her interaction with the salesman.NOBODY FROM CRAZY FROG EVER REACHED OUT TO ME AND EXPLAINED THISTHE RECEPTIONS FROM CRAZY FROG PROVIDED ME WITH MY SALESMAN'S CELL NUMBER BECAUSE HE DID NOT PROVIDE ME WITH A BUSINESS CARDI CALLED HIM AND HAD TO HAVE HIM EXPLAIN IT TO ME.Just happy that I was not bound to pay them anything Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As soon as I filed this, I got an email from the manager saying that they would cancel my account and not charge me the fee Which is what I was requesting.So I guess this complaint is resolved.Thanks, [redacted] ***
On 06/29/Ms [redacted] signed a month/service agreementOn 06/30/we serviced ***'s home and returned to her home as stated in the agreement on 07/30/to do the first quarterly [redacted] called our office on 07/29/to ask about her monthly billing and wanted to hear from her salesmanOur salesman emailed Ms [redacted] explaining that her monthly cost is her quarterly cost split up over three monthsOn 09/29/called in still confused on why she was being billed every month and at that point her account was moved to "pending cancellation" until we resolved the concernThe manager at the time once again explained the monthly billing and how her quarterly cost was split up over three months [redacted] had been charged on 06/30/for her start service, then over the next three months for her quarterly service that was performed on 07/30/In November when she called we refunded her for October and November since we had not been to her house to do her next quarterly because we were waiting to hear back from her regarding her billingIn February we again tried to contact [redacted] via email to get her on the scheduleOn 04/05/Ms [redacted] called us again wondering why her account was not closedWhen trying to explain to Ms [redacted] that we have been waiting for a response, [redacted] started to scream, curse and make personal attacks at the office staff and call them stupidAfter many attempts asking [redacted] to please not yell and communicate in a professional manner, she continued to yell, so we hung upAfter that she called back and she was much more calm but insisted on talking to a supervisorWhen she found out that the person she was talking to was in fact the supervisor she refused to talkAt this time, her agreement was discussed with her and she was informed that if she were to cancel early there would be an early termination fee which is the original discount we gave her from $She then continued to call various times, each time screaming at our office staffAt this point, as an office, we decided to only communicate with her via email because talking on the phone was only leading to our office staff being verbally abused***'s mom called and we told her multiple times that we were unable to discuss anything on ***'s account because she (the mother) was not on the accountOn 05/01/our office supervisor contacted [redacted] after emails of [redacted] requesting that we call herAt this time she continued to yell and make personal attacks against our office staffWe did discount ***'s early termination fee for her in hopes to come to a compromiseAs an office we have spent over hours and many emails trying to accommodate [redacted] without breaking the agreement
Complaint: [redacted] I am rejecting this response because: The salesman said there would be Three (3) applications for $and that is all he said He did NOT inform me about future applications Sincerely, [redacted]
When reviewing this customer's account it shows that we came out to service the interior of Mr [redacted] 's home on June 15th at 7:00pm as scheduledThe technician rang the doorbell, knocked on the door and called the customer with no responseAfter minutes the technician left the home at 7:32pm and put in a request to the office that we reschedule the appointment for a time when Mr [redacted] will be homeOn June 16th our office received a request for cancellation of services from Mr [redacted] via email because he said our technician never showed up for the scheduled appointment the previous day and he has security camera footage to prove itOur reply to this email stated that our technician left detailed notes and we have GPS tracking capabilities on all of our company vehicles that verify that the technician was at the correct home at that timeWe also placed a call to Mr [redacted] on 6/regarding the cancellation with no responseAt this time we emailed the customer a list of potential options to resolve the situation; He can send us the security camera footage proving we were not there at the time of service, we return to do the service, or we come to a different common resolutionAs a company we do warranty our work and will return for free to redo any service if the customer continues to see pests in or around their homeDue to Mr [redacted] ’s refusal of services and his unwillingness to send us a copy of his security footage, we are not able to warranty work that was not able to be completed
Complaint: [redacted] I am rejecting this response because: Our year contract ended and Crazy Frog offered to switch us to a month to month agreement in which they withdrew $per month since November They did not show up in for the scheduled quarterly in March due to rainThey did not offer to reschedule I later realized they hadn't sprayed for some time and contacted them and they confirmed that they had not sprayed and rescheduled for a Saturday I believe was in MayWe stayed home all day waiting for them to arrive and they did not show or callI called again and they apologized and said they would do a ReDo Service for free due to their errorI informed Crazy Frog that I didn't want a re-do, I wanted my quarterly service as I had paid for in advanceShe said they would do the quarterly service that should have been completed in March at the end of JuneAs of date, they never performed that quarterly service Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find tha. this resolution is satisfactory to me. I am willing to pay the cancelation fee of 225 of it truly means I will never hear from this company or receive any additional services from this business. I will be by the Cole store for crazy frog in the next couple weeks with the $225. I would also like to have a signed letter from an authorized signer of the business stating the information above that we have met the cancellation fee and will no longer get services from crazy frog in the future. Sincerely, [redacted]
[redacted] Hello, I have reviewed [redacted] account and customer called in on 10/3/and spoke to one of our office staff members and stated that they wanted to cancelOnce we got that notice of cancellation we have put account on hold until cancellation is fully handled, which means that this account will not be schedule and/or billed until fully taken care ofWhen asked about reason why she wanted to cancel, she stated that she felt harassed by our companyI apologize that she feels this way because we definitely do not want anyone to feel harassed I have reviewed her account more in detail and show that Crazy Frog has only came to her property once on 6/24/to do her first initial serviceOnce that service was completed the account was charged the initial service fee of $a few days laterWe would love to get the property on the schedule to make sure we keep the pest barrier maintained so that no issues occur in the futureWe definitely do not want her to continue to feel harassed and would like to make it right with her and will make sure that she is only contacted by one office member for any reasons that Crazy Frog may have while finishing out her initial month agreement with Crazy FrogI have attached the agreement for any further questions and Crazy Frog will be contacting her to get [redacted] property back on the schedule or her upcoming quarterly treatment Thank you, Shelbi A Crazy Frog LLC Manager (208)649-
Hello, I have reviewed [redacted] ’s account and according to her agreement that she signed on 7/7/2016, she has a month agreement with our company which consists of a total of treatmentsOn the agreement that was signed on 7/7/2016, there is a calendar that breaks down the months that our company will be servicing her homeHer first treatment (start treatment) was performed by our company on 7/8/Per outlined in the agreement, after the start treatment is performed, we will be coming back out 30-days later to perform her first quarterly treatment so that we can break the egg cycleThis service was performed at [redacted] ’s home on 8/8/Once that service is fully treated, we are not scheduled to go back out, according to her calendar on her agreement, until November of At this time [redacted] had refused services before we could even get a technician to come to her propertyThe office contacted her on 11/7/to discuss her account but the she kept refusing servicesAt that time she was sent a copy of her agreement on 11/7/so she could review itShe was upset because she received a bill from our companyAt that time we tried explaining to her the payment plan that she had signed up for which is monthly billingThis type of billing separates her quarterly payments in the amount of $into easy monthly payments of $According to her account, she was only billed $on 8/8/16, 9/8/16, and 10/10/to total $for her quarterly treatment that was performed on 8/8/We have discussed the agreement with [redacted] and let her know that if she doesn’t want to finish her last treatments since she only completed out of the that there would be an early termination fee added to the account, as outlined in her signed agreementDue to the customer still refusing services, on 11/8/the early termination fee was applied to her account and the account was closed
Complaint: ***I am rejecting this response because: I do not want them to continue to ask me if I want to finish out my contract with them I contacted them the day after they were here and I signed the contract to CANCEL it I am within the days that we have to cancel a contract with no cancellation fee I just want them to leave me alone and take me out of their system and schedule The federal trade commission, in an attempt to protect consumers, has issued rules stating that you have until midnight of the third business day after entering into a contract to cancel certain contracts Door-to-door sales contracts of more than $can be cancelled in this manner
Sincerely,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
We are still unable to find the customer *** *** in our systemIt may be that our system is just acting upNot sure if maybe information might be different on accountIf we could please send us an account number or different address, phone number or name on the account it might be under so
it can help us to locate your informationWhen we do find the customer we will go ahead and $out the balance for himThank you! Cassie H***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, the company crazy frog and I resolved the problem thanks to your assistanceNo further action is needed Sincerely, [redacted]
The company did not show up at the scheduled time I waited until 7:25p on the day they were suppose to show up at 7:00pIf they did show up my sercuity cameras would have picked it upAs I told them I am not satisfied with their work and their lack of being professionalTheir is no point for me to continue their serviceAs I stated before, the gentleman that sold me the service said I could cancel at anytime (with out penalty)And I would be refunded if I was not satisfiedAnd as you can tell and I am not satisfied all with this companyI no longer feel comfortable letting this company around or in my house; due to their lack of professionalismSo again their is no point in continuing this service Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: It’s a shame Crazy Frog doesn’t understand “Customer Service or Honesty” Following is a copy of our notice to cancel: This letter is a follto my phone call to Crazy Frog on the morning of June 6, My cancelation letter was sent June 6, within the three working days as required under the “Idaho Consumer Protection Act” regarding Door To Door sales [redacted] MsXXXX June 6, Brent W [redacted] or Customer Service Rep Customer Service Crazy Frog SCole Rd Boise, Id Brent W [redacted] or Customer Service Rep As a follto our phone call this morning, this letter is to officially notify Crazy Frog Pest control to cancel our contract/agreement effective immediately The service provided has not been satisfactoryWe still have insects and bugsThe lawn was not treated with granules as promisedCrazy Frogs inability to complete the service as promised has left us with no choice but to cancel any further serviceAlso, where is our purchase agreement/contract as promised? Sincerely, MsXXX [redacted] Please note: No contract or agreement was provided until after a second phone call on June They finally mailed a contract on June 15, as verified on the canceled stamped envelope Also the “Idaho Consumer Protection Act” requires: If you make a purchase of $or more from a door-to-door salesperson for personal, family or household purposes, that salesperson is required to furnish you with written notification that you have a three-working-day grace period in which to cancel the purchaseThe salesperson should give you a contract or receipt for your purchase and two copies of the Notice of Cancellation formYou may cancel your purchase by signing and dating one copy of the form and mailing or delivering it to the seller within the three-day period NEVER HAPPENED!! Refhttp://www.ag.idaho.gov/publications/consumer/ConsumerProtectionManual.pdf I guess next step is to file a formal complaint with the Idaho AG’s office Sincerely, [redacted]
The customer called on July 19th, asking to cancel service because she was unhappy with the amount of pests that she still was seeingWith the customer's permission we immediately scheduled one of our lead technicians to come out and re-service her home to take care any activity that she was still seeing after her last serviceOn July 21st, our lead technician serviced her home and reported that he did not see any unusual pest activity that would have been caused by negligent service from our technicians in the pastHe specified that the only proof of pests that he could find was one spider web in the garage that had not been serviced in daysThe customer requested to terminate the agreement early without any fee's due to this and became increasingly upset when we informed her that this was not valid grounds to void the service agreement that she signedWe made our best attempts to come to a common resolution on this matter with the customer and feel that we did everything we could on our part to address and resolve the complaint in a timely and professional manner
We have preformed initial service and quarterly services on the customer's home since they signed up with our companyThe last treatment that was completed was done on June 5, 2017, and we had not come out previously since November due to weather and this caused multiple appointments to be rescheduled and because of this we were not able to come out in February in accordance to the quarterly service scheduleThis was explained to the customer in a phone call on May 31,and again on June 6, At this time the billing was also explained to the customer, as they have made monthly payments and received servicesEvery three monthly payments pay in full for a quarterly serviceAs of right now their account is current, but we will not be refunding previous payments that have been made as they are for services that have already been preformed on their homeWe have made multiple attempts to reach out to the customer via phone call to resolve this issue directly, but have not heard back from them
We have contacted our consumer and have resolved the matter with him directly
After further looking into Mr***'s account, we're seeing that Mr [redacted] left a voice messages asking why we would come out and schedule him with the weather on 2/13/We did call him back within minutes and left a voicemailWe did reschedule him for 2/25/and once again Mr [redacted] cancelled his appointment We did send a voice and text message reminder on 03/01/that we were coming to his home to service him on 03/03/When we did not hear back from Mr [redacted] that he did not want the service, we went and serviced his home as stated in the messagesOur technician showed up to the home at 9:am on 03/03/and completed the service at 10:amAfter finishing the service our technician was approached by a woman telling him that they didn't want the serviceAt this point the full service had already been completedBelow are the technician's notes of what exactly he didThe invoice that Mr [redacted] is receiving reflects this service that was completed on 03/03/Performed out winter/preventive treatment Inspected property for webs, treated exterior of home around base of the home with a power duster (perimeter )Cracks and crevices of the home Treated extra garageWindspeed mph SE
Revdex.com:we have been in contact with [redacted] about her agreement with Crazy Frog Pest Control and also her interaction with the salesman.NOBODY FROM CRAZY FROG EVER REACHED OUT TO ME AND EXPLAINED THISTHE RECEPTIONS FROM CRAZY FROG PROVIDED ME WITH MY SALESMAN'S CELL NUMBER BECAUSE HE DID NOT PROVIDE ME WITH A BUSINESS CARDI CALLED HIM AND HAD TO HAVE HIM EXPLAIN IT TO ME.Just happy that I was not bound to pay them anything Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As soon as I filed this, I got an email from the manager saying that they would cancel my account and not charge me the fee Which is what I was requesting.So I guess this complaint is resolved.Thanks, [redacted] ***
On 06/29/Ms [redacted] signed a month/service agreementOn 06/30/we serviced ***'s home and returned to her home as stated in the agreement on 07/30/to do the first quarterly [redacted] called our office on 07/29/to ask about her monthly billing and wanted to hear from her salesmanOur salesman emailed Ms [redacted] explaining that her monthly cost is her quarterly cost split up over three monthsOn 09/29/called in still confused on why she was being billed every month and at that point her account was moved to "pending cancellation" until we resolved the concernThe manager at the time once again explained the monthly billing and how her quarterly cost was split up over three months [redacted] had been charged on 06/30/for her start service, then over the next three months for her quarterly service that was performed on 07/30/In November when she called we refunded her for October and November since we had not been to her house to do her next quarterly because we were waiting to hear back from her regarding her billingIn February we again tried to contact [redacted] via email to get her on the scheduleOn 04/05/Ms [redacted] called us again wondering why her account was not closedWhen trying to explain to Ms [redacted] that we have been waiting for a response, [redacted] started to scream, curse and make personal attacks at the office staff and call them stupidAfter many attempts asking [redacted] to please not yell and communicate in a professional manner, she continued to yell, so we hung upAfter that she called back and she was much more calm but insisted on talking to a supervisorWhen she found out that the person she was talking to was in fact the supervisor she refused to talkAt this time, her agreement was discussed with her and she was informed that if she were to cancel early there would be an early termination fee which is the original discount we gave her from $She then continued to call various times, each time screaming at our office staffAt this point, as an office, we decided to only communicate with her via email because talking on the phone was only leading to our office staff being verbally abused***'s mom called and we told her multiple times that we were unable to discuss anything on ***'s account because she (the mother) was not on the accountOn 05/01/our office supervisor contacted [redacted] after emails of [redacted] requesting that we call herAt this time she continued to yell and make personal attacks against our office staffWe did discount ***'s early termination fee for her in hopes to come to a compromiseAs an office we have spent over hours and many emails trying to accommodate [redacted] without breaking the agreement
Complaint: [redacted] I am rejecting this response because: The salesman said there would be Three (3) applications for $and that is all he said He did NOT inform me about future applications Sincerely, [redacted]
When reviewing this customer's account it shows that we came out to service the interior of Mr [redacted] 's home on June 15th at 7:00pm as scheduledThe technician rang the doorbell, knocked on the door and called the customer with no responseAfter minutes the technician left the home at 7:32pm and put in a request to the office that we reschedule the appointment for a time when Mr [redacted] will be homeOn June 16th our office received a request for cancellation of services from Mr [redacted] via email because he said our technician never showed up for the scheduled appointment the previous day and he has security camera footage to prove itOur reply to this email stated that our technician left detailed notes and we have GPS tracking capabilities on all of our company vehicles that verify that the technician was at the correct home at that timeWe also placed a call to Mr [redacted] on 6/regarding the cancellation with no responseAt this time we emailed the customer a list of potential options to resolve the situation; He can send us the security camera footage proving we were not there at the time of service, we return to do the service, or we come to a different common resolutionAs a company we do warranty our work and will return for free to redo any service if the customer continues to see pests in or around their homeDue to Mr [redacted] ’s refusal of services and his unwillingness to send us a copy of his security footage, we are not able to warranty work that was not able to be completed
Complaint: [redacted] I am rejecting this response because: Our year contract ended and Crazy Frog offered to switch us to a month to month agreement in which they withdrew $per month since November They did not show up in for the scheduled quarterly in March due to rainThey did not offer to reschedule I later realized they hadn't sprayed for some time and contacted them and they confirmed that they had not sprayed and rescheduled for a Saturday I believe was in MayWe stayed home all day waiting for them to arrive and they did not show or callI called again and they apologized and said they would do a ReDo Service for free due to their errorI informed Crazy Frog that I didn't want a re-do, I wanted my quarterly service as I had paid for in advanceShe said they would do the quarterly service that should have been completed in March at the end of JuneAs of date, they never performed that quarterly service Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find tha. this resolution is satisfactory to me. I am willing to pay the cancelation fee of 225 of it truly means I will never hear from this company or receive any additional services from this business. I will be by the Cole store for crazy frog in the next couple weeks with the $225. I would also like to have a signed letter from an authorized signer of the business stating the information above that we have met the cancellation fee and will no longer get services from crazy frog in the future. Sincerely, [redacted]
[redacted] Hello, I have reviewed [redacted] account and customer called in on 10/3/and spoke to one of our office staff members and stated that they wanted to cancelOnce we got that notice of cancellation we have put account on hold until cancellation is fully handled, which means that this account will not be schedule and/or billed until fully taken care ofWhen asked about reason why she wanted to cancel, she stated that she felt harassed by our companyI apologize that she feels this way because we definitely do not want anyone to feel harassed I have reviewed her account more in detail and show that Crazy Frog has only came to her property once on 6/24/to do her first initial serviceOnce that service was completed the account was charged the initial service fee of $a few days laterWe would love to get the property on the schedule to make sure we keep the pest barrier maintained so that no issues occur in the futureWe definitely do not want her to continue to feel harassed and would like to make it right with her and will make sure that she is only contacted by one office member for any reasons that Crazy Frog may have while finishing out her initial month agreement with Crazy FrogI have attached the agreement for any further questions and Crazy Frog will be contacting her to get [redacted] property back on the schedule or her upcoming quarterly treatment Thank you, Shelbi A Crazy Frog LLC Manager (208)649-
Hello, I have reviewed [redacted] ’s account and according to her agreement that she signed on 7/7/2016, she has a month agreement with our company which consists of a total of treatmentsOn the agreement that was signed on 7/7/2016, there is a calendar that breaks down the months that our company will be servicing her homeHer first treatment (start treatment) was performed by our company on 7/8/Per outlined in the agreement, after the start treatment is performed, we will be coming back out 30-days later to perform her first quarterly treatment so that we can break the egg cycleThis service was performed at [redacted] ’s home on 8/8/Once that service is fully treated, we are not scheduled to go back out, according to her calendar on her agreement, until November of At this time [redacted] had refused services before we could even get a technician to come to her propertyThe office contacted her on 11/7/to discuss her account but the she kept refusing servicesAt that time she was sent a copy of her agreement on 11/7/so she could review itShe was upset because she received a bill from our companyAt that time we tried explaining to her the payment plan that she had signed up for which is monthly billingThis type of billing separates her quarterly payments in the amount of $into easy monthly payments of $According to her account, she was only billed $on 8/8/16, 9/8/16, and 10/10/to total $for her quarterly treatment that was performed on 8/8/We have discussed the agreement with [redacted] and let her know that if she doesn’t want to finish her last treatments since she only completed out of the that there would be an early termination fee added to the account, as outlined in her signed agreementDue to the customer still refusing services, on 11/8/the early termination fee was applied to her account and the account was closed
Complaint: ***I am rejecting this response because: I do not want them to continue to ask me if I want to finish out my contract with them I contacted them the day after they were here and I signed the contract to CANCEL it I am within the days that we have to cancel a contract with no cancellation fee I just want them to leave me alone and take me out of their system and schedule The federal trade commission, in an attempt to protect consumers, has issued rules stating that you have until midnight of the third business day after entering into a contract to cancel certain contracts Door-to-door sales contracts of more than $can be cancelled in this manner
Sincerely,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
We are still unable to find the customer *** *** in our systemIt may be that our system is just acting upNot sure if maybe information might be different on accountIf we could please send us an account number or different address, phone number or name on the account it might be under so
it can help us to locate your informationWhen we do find the customer we will go ahead and $out the balance for himThank you! Cassie H***