Country Home Products

From the get go they have screwed my order up and it took over 3 weeks and on top of that I told them I wanted the *** field brush mower with the *** engine and they sent me the wrong one and it want even crank and I can't even get no one to call me back and this is a piece of junk and I am not happy at all and I will not pay a dime to send it back and I want them to pick this machine up it want run and its not what I wanted

Cant get the parts you need. I have only had this power grader 4 years and the tow hook is discontinued. Makes the whole thing unuseable. Never again.

I bought a mower from this company and paid for shipping to my door. They never delivered product, and charged me for shipping to and from, as well as charging me for a warranty of a product I never had in my possession. I have called 7 times, each time they tell me someone will get back to me and no one ever does. They finally refunded the cost of the mower, but not the shipping or warranty. I should not have to pay for there broken promises.

Horrible company! My dad ordered a brush mower from this company and paid for shipping to his door. They did not deliver, saying that a 70 foot trailer could not come down the road he lives on. The 18-wheelers don’t seem to have any trouble. After he called about 6-7 times, he finally got a refund of the mower, but they kept money for a warranty and shipping. Why should he need to pay for a warranty for a mower he never received!?! And why should he pay for shipping when it is YOUR company that could not deliver? You charged him for shipping TO and FROM! Never ever buy from this company!!!

I Placed a Order Back in APRIL 19,2019 ? the Order # is *** for a motor for a *** trimer . It's Now over 30 day and still Don't have the motor ?
I call many time to the co. at # and there web site ,live chat .and I getting no where ? It's Been Charge to my Card.
I call APR.23.2019 MAY.3 2019, MAY 9.2019, MAY 13 2019 MAY 19,2019 ,, ALL THE TIME I CALL ,,I HEAR YOUR GET A EMAIL WITH A TRACKING # IGO ONLINE TO CHECK MY STATUS ALL I SEE IS IN PROCESS

I have done business with this company for over 10 years and until recently had no problems. I purchased my second field mower from them online on the evening of April 30th, 2019. There were several delivery options available and I picked the "free" option but decided after I ordered the "delivery to door" option would work better for me. On the morning of May 1, I tried to call the company to change the delivery option. I ended up waiting on hold for over 10 minutes to speak to a Customer Service Rep. I told them I would like to change the delivery option. I was told this could not be done because there were too many trees in my area. The last field mower I had purchased had been delivered directly to my door at the same location. I have had other tractor trailer deliveries made to my home with no problems. I asked if I could cancel my order then and was told "yes" and I would get an email confirmation later that day. I never got the email and the mower shipped on May 2. After waiting all day May 1 for the confirmation, I called again on May 2. The queue had 8 people in line so I asked for a call back. After an hour, I called on my cell phone so I wouldn't tie up my land line. Again the queue was about the same length so I stayed on the line and held. During this period, I used CHP's on-line chat function only to be told I needed to call Customer Service. I explained that I had been trying all morning to do that and they said they would have someone call me. (Didn't happen). When the Customer Rep finally picked up on my cell phone, they said they had a bad connection and hung up on me. They did call back later and told me the item had shipped and they would not refund my money until it was returned back to them. The item was shipped to a depot. I never had possession of it. I refused the item at the depot. There was no incentive for CHP to get the item shipped back to them because they had my $2500. It took multiple calls to the shipping company and CHP to get the item shipped back to them . In the meantime, I disputed the charge with my credit card company and the charge was temporarily removed from my credit card. I found out from the trucking company that the item had been returned to CHP. I sent an email to CHP to this effect and again asked that my money be immediately refunded. I got a phone message the next day saying they had started the paperwork to get my money refunded but it would take several days. I ran a depot maintenance organization for several years in the ***, if I had provided this level of Customer Service to my clients, I would have been fired. I will NOT do business with this company again and warn others to consider carefully whether they should.

This negative review only concerns the following departments: shipping, sales, technical support and management. On April 22, 2019 I bought a 42" mower attachment for my walk behind DR field and brush mower. I picked it up at *** shipping on May 2, 2019. I opened the intact box to see what looked to be an intact 42" Mower and paperwork. Later, I found that the paper was just a sound and vibration disclaimer. There was no belt, no hardware to install the wheels or deflector and no user manual. I downloaded the manual online and found that the belt was suppose to come partially installed on the device. After a 42 minute call to DR technical support, I was told that the missing items had been shipped via *** and would be there in a week or less. I was not given a case number and no explanation was offered as to why DR did not contact me with news of this delay, or why the belt was not partially installed. A week later, I called again when supplies for my DR string trimmer arrived, but nothing for the mower and not a word to me from DR. This time when I called I only had to wait 30 minutes on hold and they seemed to know my name and my order without my saying them. Eventually, I was told that the belt was being shipped, 2 day by *** and the other missing items would soon follow. I got the belt 9 days later (including one weekend, no holidays or bad weather). It did ship 2 day, but it took a week to leave the warehouse. Hardware still has not arrived and there is nothing on the website to show that it has shipped. I can not complete the installation of the belt until I have the 4 flanged basket bearings that attach the wheels onto the mower. I can not find the bearings I need locally so I ordered what I hope will work online. I did not order the missing parts from DR's parts department. To offer them another chance to disappoint me would be mental suicide. I looked at the deflector and they did not even install the spring correctly to the deflector. I had to dismantle it to get the spring parts installed so it was not hanging off on one side. So I wait.
DR must do little or no supervision or training of the workers who ready orders for shipping or to teach adequate responses to customers when they hear from customers who are missing half of their orders. How many orders for this item have gone out since mine nearly a month ago? I can not understand why DR did not just ship my parts to me.

I purchased a *** Chipper from your company, and it came with an unconditional one year return warranty. After finding several issues with your unit, including a continual clogging problem, and speaking with your representatives and technical several times, I decided to return the equipment back to you for a refund. I had extreme difficulty in contacting your company and receiving the required Return Authorization. I did eventually receive the RTA numbers and returned both the chipper and the maintenance kit, which was never opened. I have been speaking with *** and *** trying to inquire on my refund. Finally, *** did confirm that they received the products, RTA #***, #*** and would issue a refund in 3-5 days. I requested proof or shipping with invoiced amount, since part of their policy is that I have to pay for shipping, both original and return. Part of the contracted price included FREE Shipping, so I should not be responsible for the original shipping amount. The total purchase price of the unit was $1163.96. To date, I have received a refund of $510.96. Their policy states a "FULL REFUND minus the SHIPPING" No one is able to confirm what the shipping costs were. No one is responding to my request for documentation or statements. *** did say on 5/5/19 that they found the error, and that the Extended Warranty that was sold to me also needed to be refunded and she would take care of it. My emails are no longer being responded to.

Customer Service is poor and brand new equipment has had nothing but issues. I have wasted more time on fixing brand new spring cleaning equipment then I have cleaning. Currently I am still on hold and my third call on 3 pieces of equipment (52 minutes and counting). I have *** wood-chipper (hammer is stuck on first piece of wood and will not retract), *** 3600 power washer and it came with bad connection fittings (had to get my own), *** Woodchiper and it barley chips wood and does not run correctly (stalls on a 1 and three quarter inch wood and it takes up to 3"?). As a disabled veteran I figured DR would create some ease and it has created a headache.

the axle of my *** tow behind field mower has broken, although this product is supposed to be bullet proof. I ordered the replacement parts on April 16, 2019 and was told delivery would take a week. The order wasn't processed and after 4 phone calls, half of the order with the wrong part was received. A new order was created for the missing parts that were received OK. The major (correct axle) part was ordered after several more phone calls. On April 30, 2019 an order confirmation email was received but daily calls to customer service result in status "factory has order should be shipped today". It has been a week that this essential part hasn't been shipped although it has been verified in stock and the factory has confirmed "in-process" status. This piece of equipment is essential to my farm operation and it's lack is impacting production schedules.

We ordered a product on 3/3/19 that said in stock and ships in 1-3 business days. We still have not received it and have called, emailed, messaged on ***, chatted thru their website, messaged thru their website MANY times. We were given many different ship dates and it never comes. We ordered a *** (raised gardening) in time to plant our veggies. We are now past the time we should have planted and can't seem to get the product after about a dozen attempts. They sent us the cover for it...sent the wrong size so we had to send that back and get the correct one, which they did but its useless without the raised bed.

I WISH WE COULD DO NO STARS - OR NEGATIVE STARS. This company is unethical, and a nightmare. We purchased a tow behind mower in May, 2018. After less than an hour's use, it stopped. Metal had completely split apart. It would not start. After many unsuccessful and useless attempts by their customer service to have us do things to fix it, they did finally provide a replacement mower. They did not pick up the defective mower when the replacement mower was delivered. They have failed to pick up the defective mower, despite numerous requests, emails, phone calls, and letters to them, since August of 2018. We even tried working directly with their freight company, and took time off work to be available for the pickup, only to have them fail to show up. We continued to contact DR, and attempt to work with them regarding a pickup of their defective equipment. In our last communication, we suggested pickup times for them. They have failed to respond, and instead, have turned us over to collection, threatening to sue us for the cost of another mower. Apparently they want us to pay for their defective mower as well as the replacement. They will not respond to communications, but instead send certified, threatening letters from DR and from their collection attorney. They are UNETHICAL. They are attempting to collect almost $4,000 from us for their defective equipment which they have failed to pick up for the last eight months. I wish I had seen all of the other very unhappy, miserable reviews of this company before we had purchased from them. It seems others have seen as well that they are unethical and should be avoided at all costs. If they refuse to back off their collection efforts, they will be reported to the *** of our State for legal action, including violation of Consumer Protection laws, and debt collection practices.

they ripped me off we bought a field and brush mower and it had electrical start problems right from the start. they tried to fix it again and again but never got it fixed to last more than a couple days. with time my warranty ran out and it still does not work. so here I am stuck with an expensive piece of equipment that never worked right. they just plain let me sit with a machine that was messed up from day one! I will never buy from dr power again at this rate!

I purchased a chipper shredder and received on 2/25/2019. There was no hardware, no leg or manuals. On 2/26, I was assured the missing items would be shipped immediately. Never happened. Was told would ship on 3/5. No. Then 3/11. Received finally on 3/21. The wrong parts. Today, 3/27 the wrong parts again were received. The main reason given always they were moving their warehouse. I guess that was supposed to explain the *** portable generator manual I received. To wait over a month for parts after spendig almost a thousand dollera with them is not acceptable to any customer of a business that spends so much on advertising.

promised parts to be sent on 3/6, 3/11, 3/13 and now 3/28

on 3/8 I purchased a 3 pt fence line trimmer. from this company (dr power) on 3/11 I received shipping information that told me that the delivery would be on 3/14. I called customer service on 3/15 and told them that it never arrived. at that time I was told I had to call the shipping companies and track it so I called. (***, ***) I was told that they received a bill of laden but never received the part to there dock.( what kind of company makes there customers call trucking companies to locate a missing item that they purchased and never received) so I called customer service back and told them what I was told. I was told they will call me back and never did. I called them back on Tuesday 3/19 and asked if they found it. I was asked to call the trucking companies again. when I got the same information again I called customer service back and told them what was Told to me. . I was told that they would call me back. they never did. I called them back on 3/20. to find out what was going in. I was told to give them one more day. I did. called back 3/21. I was told that they had no idea where it was and someone from the shipping department would call me back. they never did. I called back today 3/22 I told them that I want a refund of my money or send a new part out to me. she told me that they could not refund my money and give them another week or so to see what happened to it. its like a scam. they took my money and never sent me the item that I purchased.. the bill of laydon still shows it never left. I just checked on the tracking number and it does not work. thank you

I spent a lot of money on their *** Tiller with the spreader and cultipacker attachment. I also purchased the extended warranty. While following their set-up instructions from the manual, the solenoid post broke. My machine has zero hours on it. I contacted customer service. Instead of focusing on solving my problem, the representative wanted to take away my warranty because I want to use the machine for my food plots at my hunting club. He tells me this is commercial work in spite of the fact that this work is to be for me personally. Not only did they not want to cover the part that broke out of the box, they did not want to cover anything in the future.
Their first response was to deny coverage now and in the future for an untried and untested product. This is not the sign of a quality company that makes quality products. A quality company would make sure that you can use their product and would stand by the quality of their product. This would be their focus. *** did not.
Since I only want to purchase high quality products from quality companies, I will not purchase another product from these people. I believe they are dishonest and have no intention of standing behind their product. DO NOT BUY FROM THEM!!! You will be disappointed if anything goes wrong. Find a quality company. Your money will be better spent elsewhere.

Products are advertised as FREE shipping*** , then charges are added on for delivery to your home. Address was given for delivery and not taken down causing unnecessary delay in delivery. It was expected within 7days. It was never delivered. We canceled product order. Our credit card was charged.

The log splitter that I purchased for around $1500 doesn't work as guaranteed because of its design with the work table and there being a ramp which limits the size of the log and will not adhere to the advertisement of 18" log length and 30" diameter. I was only able to use this splitter one time and I contacted customer service and they tell me that they will not take this product back for a refund because there is only a 90 day warranty. When I picked up this item from the depot over an hour away and then drove it back to the farm...unloaded it to find that there were no instructions and about 50 parts. I called customer service and they said they would mail them to me. Snail mail. The tow kit was not included so even when I was able to get this item constructed, I couldn't move it. I did not have 90 days to even test this product due to their neglegence. This is not even close to being the first issue that I've had with this company, sadly. I can't use this splitter for my business with the way that it is designed and doesn't perform as advertised. 30" diameter...not with the V shaped table.

I purchased a *** on January 22, 2019, I ordered it over the phone from Country Home Products. The purchase price was $4,565.96, The one and only time my son started it up, the clutch cracked in two and the paint caught on fire. I called Country Home Products to report the problem on February 6, 2019, the same day it happened. The customer service representative asked that we provide him a list of parts that would need to be replaced and photographs of the damages. which we did.The plan was to send the parts to my house, then arrange for the certified repair person to pick up the machine and take it to his shop to be fixed We emailed back and forth February 13, 14,16, 18 and 19. The CSR said I would have to prove the engine was damaged, or it would not be replaced. My last correspondence questioned how would I be able to determine whether or not the engine was damaged . I requested that they arrange to pick up the damaged machine and replace it with a new one, OR pick up the damaged machine and refund my money. I received an email with a list of parts including the engine, that was being send out. Then the next thing that happens is the parts order is cancelled. No explanation or response to the emails.