Country Home Products

I purchased a Brush Mower from DR Power Eqpt. s/n ***. The machine failed on July 17, 2019. I made four contacts with DR Customer Service, each requiring a 45-60 min hold, and followed their instructions each time, with no remedy. I requested repair or replacement of the machine. DR had no authorized repair shops in my area, so I suggested ***, which they (***.) authorized. That service made repairs, for which I paid and submitted an invoice to DR. DR has refused to reimburse me for that invoice. The machine has failed again, with a leaking transaxle. I have requested replacement, which DR continues to ignore. Re: (#***) Warranty Claim #

equipment is dangerous and unreliable; brush cutter broke first use; could not reach anyone at company for help; second use transmission failed and wheel fell off; again no response from company; company should be sanctioned for making false claims about reliability and safety;

Awful. Customer service is a sham, and no one can do anything about my order. I've called DR 3 times trying to get an order status, and have been given different information each time. When I asked to speak to a supervisor, I was told they were too busy because "they might be in meetings". No one has contacted me, but they charged my card for a product they didn't deliver. An absolute scam of a company, with horrible service, and lazy, apathetic employees. I'd give them zero stars if I could.

I purchased a lawn and leaf Vacum,standard deck adapter and extra hose kit on 9/18/19 the extra hose kit has still not arrived as of this day 9 October2019. I was told when I made the purchase that I would receive the hose kit by 1 October. When it did not arrive I called customer service and was told that they had just received the hose kits in their shipment and that it would be sent to me that week. Again when I did not receive any shipping confirmation I called customer service and was told that the hose kit had been shipped on Thursday 10/3 and I would receive it within 3 business days. Once again I did not receive shipping conformation. I called customer service again and was told that they just received the hose kits in their shipment and it would be sent out. I called again on 10/8 and was told the same exact thing. They had just received them in their shipment and my item would be shipped out int the next few business days.I asked to speak to a supervisor, because at this point I had been told the same lie 3 times and had no confidence at this point in what I was being told. Again on 10/8 the representative explained the the supervisor was tied up on another call and would call me back to try and resolve the issue. No call! I called back this morning 10/9 it took 17 minutes to get a supervisor on the phone (***) whoin turn told me the exact same thing I had been told over the past 2 weeks. “They had just received them and it should ship out to me by Friday10/10 or Monday 10/13. At this point DR Power has lost all credibility and I have demanded a refund. In which I was told I would have to drain the oil and fuel and they would have it picked up. I explained that my time has value also and if they were going to pay me to prep the machine for shipping them I would gladly do so, otherwise they could just have it picked up! To this point I feel I have been defrauded by DR Power and I still have not received a refund, the hose kit is essential to being able to use the equipment!

Refuses to respond back to Revdex.com about my complaint. Shame on them.

All these reviews speak for themselves. I had to wait 40 min today to speak w a service rep, who told me [the first I heard of it!] that the part that I ordered a month ago for my walk behind leaf vac was back ordered. This once was a solid local company. No more. Too difficult and time consuming to deal with. You can buy the same products from others with less hassle. Bye, bye DR.

I am sadly dissatisfy with DR Equipment. I ordered a brush mower on August 21, 2019 which I was quoted one price then when received was a higher price. I called to speak with customer service. I was on hold for 1 hour 30 minutes, no one answered by which then I email with no response within 1 week. I called again on hold for 2 hours before I spoke with a person. He was sorry, however no justification. I related my complaint; he would discuss with supervisor then call me back the next day. The representative did call back the next day stating that per his supervisor was recorded price. I requested to hear recording per his supervisor I was not able to listener too. Therefore, I advised to come pick up mower that was on August 29. Now, today, September 19, 2019 has not come to pick up equipment. I'm currently on hold for forty-one minutes and counting.
Selling quick to answer, otherwise customer service hold forever.

This is not a duplicate complaint - DO NOT cancel or add to the existing open claim. Yes, I have already filed a complaint against this company but it was for a previous issue. Now I'm having another major issue with the DR Power Brush Mower I purchased and nobody has responded back to my three email submissions and two phone calls - this has been going on for over a week. I need your help is gaining resolution. Both actuators on the DR Power Brush Mower no longer raise or lower the deck, I had the actuators inspected by a mechanic and the plastic gears are both stripped. This machine has only been used 6 times and is covered under a 2 year warranty.

I purchased a 4 line lock heat kit and trim safe guard kit for my Pro-XL Sp trimmer/mower. I find that I don't need these items. I have been calling for days to get a return authorization number from the company as well as left a voicemail. I have not been able to make contact with a live person. I am happy with the trimmer/mower but want to return the extra accessories I don't need.

My *** wood splitter has broken a flywheel twice before and now a third time. The last time I had to wait several weeks before the part arrived. I have tried to call them on several different phone numbers which always become routed to the same old tired hold music. Never am able to reach a living person. Two weeks ago I burned up the electric motor on the splitter and ran into the same contact problem. I was finally able to contact a very nice lady at ***, an affiliate company and she was able to expedite the motor to me. I hate going to a different company for help but if that is the only way to deal with Country home products then I will. I bought the extended warranty and it has saved me money but it seems not to be any use now. I have several pieces of their equipment and overall I find them to be satisfactory. It is the company I am unhappy with, I was planning a major purchase of several other items but now my farm will have another label on its new equipment, I just can;t afford to have long down times for parts

I bought a clutch for my walk behind brush mower from their website and the wrong clutch was delivered. I tried for two weeks to get through on their 800 number without success. Sometimes I was on hold for over 30 minutes. I finally emailed my problem to them and it took almost a week for a reply. Before the reply, I called the 800 number and posed as a dealer and got through immediately. The rep confirmed they sent the wrong part and was working on getting another one and a RMA for *** return. That was 3 weeks ago with no further contact and repeated emails to them... The mower is awesome, customer service is pathetic...

Unfortunately I bought a *** from them along with a 3 year extended warranty. The transmission keeps breaking due to the worst quality steel I have ever seen. Their authorized repair shop, ***, in Blanchester, Ohio has tried to replace it but they keep getting replacement transmissions that instantly break. I've called CHP and asked to return it even though it's beyond usual return period because I can't get replacement parts that work, but they refuse. They do keep sending new transmissions, but they break instantly. This firm used to be good until *** bought them. Now they are terrible with all parts from China and totally inferior quality.

I purchased a ***, Maintenance Kit and *** Head Trimmer from the company on May 11, 2019. There was supposed to be a guarantee that if I was not satisfied, I could return for a full refund. First, when the trimmer was shipped on May 16, 2019, it didn't work properly. The cable that controlled the self propelled (we found out after trying to make it work) was installed backwards. There was also two other parts that were broken (a handle and the self propelled handle angle). The company did send out the replacements for the broken handles. (May 22, 2019) There were several other issues but once we thought we fixed it, we were going to try and keep it. After a few uses, the trimmer did not operate as it was supposed to and I was not happy with the purchase. (Another email was sent on May 26, 2019) This was a request either to return for a full refund or a replacement for a brand new one. I sent an email request on July 28, 2019 stating that we want to return. I tried to call customer service to make arrangements to return. Another email was sent on August 2, 2019 after no response. We finally received an email on August 4, 2019 giving us instructions on how to return the trimmer. I tried again to call them to have them tell me where there was a service dealer near my home so I could make arrangements to have it returned through them. I have emailed several more times. I received another email on August 7, 2019 and I tried to contact number that was provided - *** - No one picked up the phone after 30 mins on hold. On August 14, 2019 I sent out another email letting them know that I was on hold for over 30 minutes and I wanted someone to contact me. I finally received a response on August 19 that someone was going to contact me to provide an authorization return number and help make arrangements for a return. Still waiting for a call. I replied again to the email stating no one has called me. On August 26 I sent a message asking for someone to contact me in the next two business day. No one has called. We want to return the trimmer and all the products for a full refund and cannot get the anyone to assist us. I can provide ALL the emails if needed.

Seeing all the reviews I agree there product has gone down hill and they do not stand behind there warranty.Purchased four products from them and the last did nor shift right.I call about it and was told they had problems with the factory installing a bracket upside down.I would have to drive about an 45 minutes to a authorized deal.We fix it our self.Then a switch went bad and they made me pay for it.This unit was still under warranty but since I had it delivered to my business it was not covered.Since then I have purchased a wood chipper and a trailer from other companys and not .If I have a problem these companys will stand behind there products.Beware of the *** company.

I have a *** that I bought several years ago. I recently changed the 5 inch ball for the new *** ball. While in use the new ball did not seat well and spun off and in the process broke the bolt going into the V-pulley. I call in an order to replace the V-pully on 8/12 (1hour plus delay in listening to their hold music) and a few extra parts.. All the extra part arrived, but no V-pulley. I sent a message requesting an update and after a week of no response I called the support desk - some 30-45 minutes later I gat a response that the part would be available by Oct 3 and then shipped. I asked if they could expedite the part and was told probably not. I asked why didn't the person placing the order tell me and was told by a supervisor the system didn't have that information. I was also told if I wanted to complain I should write a letter to the President of the company -paper letter. I have bough other equipment from DR and usually had good results. It appears that they are way understaffed to read E-mails or answer calls and their order parts system is poorly designed if it cannot tell the person placing any order any delays. Perhaps if the president of the company reads my note he can help expedite the part or call me.
I give DR a D- in customer support...

Purchased an angled deck adaptor and it arrived missing 2 brackets.
Called on Thursday 08/15/2019 but no one picked up the call after 30 minutes on hold. I emailed them after hanging up and even though the web site promises a reply within 2 days no response. I called again today same result after 40 minutes on hold. I called the sales department and someone answered only to transfer me to forever hold again.

Claim Number -*** with ***. We purchased a pressure washer in 4/2018 with a 2 year additional warranty. The product never worked. After multiple calls to the company they finally referred us to a local repair shop several towns over. We brought it there. The repair expert said he was too busy to fix it. He held on to it for 4 months. The stated he couldn't fix it and that he doesn't like to go through warranties. He tried to get us to pay cash, we did not. He became argumentative and aggressive to my husband. We then had to pick item back up, not a small item. We brought it home. We have now made well over a FEW DOZEN phones calls and even went as far as to email the president of the company, that we don't want their item or their fake warranty. We wanted the item to be return and refunded or they can come fix it or replace it. We can not keep taking it to places, we have already done so. That did not end well at all. They did not see to care when we called customer service. We keep reaching out for help and at this point no one has called us back a few weeks. I leave a message every single week. I've left a message for the supervisor almost a month ago, no return phone calls. I have a defective time with a warranty and no response or customer service help. Just a run around.

I was quoted a price for a piece of equipment ($1439.99 + $149.00 shipping) to Palmer, Alaska on 7/26/19. Their add says it would be shipped within 3 business days. I called on 8/2/19 to see if it had shipped. I was told by a lady named *** that it had shipped and to expect it to arrive in about 2 weeks. On 8/7/19 I checked my credit card account and discovered no funds had been charged to the account by D R Power Equipment. I called them to check on my order and was told now my bill is $2227.51. When I inquired why it went up, I was told that I now had to pay $727.52 in shipping.

I purchased a tow-behind brush mower from this company 1.5 years ago (2018) to cut my 3.5 acre grass field. So far the machine has been used just 4 times. In July of 2019 while mowing, the exhaust literally cracked and snapped right off. I've attempted to contact this company 2X by its online customer service portal and 2X by phone.... Have yet to hear back from anyone and it's been over a week!

I placed an order with Country Home products through their DR Power Equipment website Friday 7/26/19 in the afternoon. I was given what I ordered from a family member the following day and need to cancel my order with country home products (order no. ***). I sent an email Sunday 7/28/19 as they do not have weekend phone hours. I called them 3 times Monday 7/29/19 and stayed on hold over 15 minutes each time before having to hang up and move on with my day. I also emailed them again explaining I need to cancel the order. I called 4 times on Tuesday 7/30/19 and stayed on hold each time for 10 minutes with one time 45 minutes. Wednesday 7/31/19 I called one time, waited on hold for 30 minutes and gave up. Today is Thursday 8/1/19 and I finally received an email back saying I must call in and speak to someone on the phone since "they already shipped it". I have not gotten an email with the tracking information and once I placed the order, the website said they needed 1-2 weeks before it would ship out. Furthermore, my card has not been charged yet as they needed to finalize the sales tax and confirm shipping charges.

I feel like I'm getting the runaround and just need to cancel the order. Please help me in cancelling this order. I have spent way too much time trying to get them on the phone. It came with a 6 month money back guarantee with no cancellation charges. So this should be a simple instance to get cancelled.