Country Home Products

I bought a walk behind brush mower and I was sent the wrong one and I talked to a lady and she set up so I can send the product back and I was told to keep the starter kit and not to worry about sending it back and some of the money was refunded but not the starter kit and I have sent severial messages and the problem hasn't been corrected on my charge card which is *** account number *** and I want the remaining balance refunded and I even sumitted a complaint the my credit card and I haven't heard nothing back and this matter should have been taken care of I shipped the product back on 6 17 2019

I placed an order for a replacement motor for a Powerwagon on April 22, 2019. I was told the process would take 3 weeks to receive the motor. 5 weeks went by without a word from Country Home so I called and cancelled the order. I placed the order on a prepaid debit card, which means they could not collect unless there was money loaded on the card. I spent the money on another purchase. Fast forward to June 28, 2019, I loaded funds for another purchase and Country Home made an unauthorized withdrawal from my prepaid debit account in the amount of $398.99. I called Country Home to inquire about the charge to my debit card and was told that the motor had already shipped. They could not find a tracking number and told me they would investigate and get back with me by the end of the day. As of July 29, 2019 I have not heard from Country Home. I have left (3) email messages with no response from Country Home. I have tried calling, and placed on hold 1 hour or longer. This is a terrible company that should not be in business. I would like my money credited to my prepaid debit card. I was given 3 different order numbers and every time I called to inquire they could not find the order.

I ordered DR field and brush mower 14.5 hp 26 inch Pro model. It was shipped to a trucking depot in Roanoke, when the depot called to tell me it had arrived I learned that it was on a shipping crate/pallet that was wider than would fit in my pickup truck. So I had to rent a truck to go pick it up. Since it was put on my truck with a forklift because the wait was over 300 pounds I had difficulty getting it off the truck. A couple of days later when I went to use it I found that the battery was dead and it would not start. According to the instructions I hooked up a trickle charger I was able to try and started a day or so later. I got to run but was not running smoothly and eventually backfired and stalled. I have not been able to started again since. When I called their helpline I had to wait 2 hours to get through to someone who obviously didn't have any idea what they were talking about. They finally transferred me to customer service and after another 2 hours on hold waiting for a representative they said they'd get back to me approximately a week later I received an email which said they were working on it but still no resolution. Then I received my 1st monthly bill for a piece of equipment that they agreed was defective but they have no plan on how I can return it to them so that they can replace with a more expensive bigger one that will cost me more money. And they will not ship it out until they received the one that I currently have and have no way to ship it to them.

I purchased a Premier trimmer received it on June 25th.
Upon assembling I found I did NOT receive the needed bag of hardware.
I placed my first call on 06/27/19 and made a total of 5 calls on hold for a total of 4 hours and 47 minutes, in all that time I only spoke to ONE person who quickly transferred me to another department.
I have emailed a total of 6 times without a response.
Purchased the needed hardware so I could actually use the trimmer. Found many loosely tightened bolts on the trimmer.
I would consider sending it back but reading other complaints that seems to be a process I just not up to fight for.
Very disappointing for the lack of service after the sale.....Service Excellence I think not!

My complaint involves both service issues and guarantee/warranty issues. On April 28, 2019 I ordered a chipper/shredder online. It arrived on May 6 and after using it only a handful of times it stopped working around May 18. I sent two emails on the *** customer service website, to which I did not get a response. Finally after a poor review and an angry email I got a call saying "we will do anything to make this right" which has proven to be far from true. I decided to take the unit in to see what could be done, the preferred place was *** in ***. We took it in around May 31 and on June 22 *** called and told us the main crank was broken, and that it was an engine failure. I called *** to discuss with them and they stated they needed to call *** and talk to the mechanic themselves and would get back to me, which never happened. On July 2 I called ***'s back to ask if *** had called them, which they had and said they needed to send the motor in to *** and ***. On July 5 I called *** about returning the broken chipper/shredder because at this point I have already gone through so many hoops for a product that I cant even use. I was told they will not accept a broken motor without charging me shipping AND the cost of the motor. I was told "what are we going to do with a broken motor" which does not seem like an appropriate response to me. I discussed issues I have heard about sending the motor in and troubles it may cause with the warranty and was reassured that this will not be an issue. I also expressed concerns that our 6 month trial period will be over and through that time we rarely got to use it. Still we went ahead and called *** and told them to go ahead and send it to *** and *** as we were told. Today, June 26, we still have yet to hear any information so we called *** yet again, who told us they have called *** and *** multiple times with no response back to them. I tried to call *** today, but honestly every time you call you sit on hold for at least an hour and I don't always have the time for that. *** is going to continue to try and contact *** and ***, and *** has been very helpful to us, but to me this seems like an issue *** should have resolved. We are tired of running in circles and feel like something should have been done months ago when we first contacted the company about it not working.

The new product broke soon after arrival, and the replacement parts we ordered never shipped, with shipping date being repeatedly postponed. We've reached out to DR Power via phone and email and *** message multiple times with no resolution. The current ship date of 8/21 with expedited shipping (IF it ships) means we will receive the parts 3.5 months AFTER we paid $2,000 plus extra "delivery to door" fee.

5/16/19 – We ordered both the *** trailer and Wood Chipper. Shortly after arriving, parts on the *** trailer failed (a welding failure which could have been dangerous), rendering it useless to us until we get replacement parts.

6/16/19 – We placed the order for replacement parts. Were told they will ship soon.

7/8/19 – Still no parts. We had to email DR Power to find out what’s going on.

7/11/19 – DR Power emails and says the replacement parts (back order) are scheduled to ship on 7/17.

7/17/19 – Still not shipped. We had to email DR Power to find out status. DR Power Customer rep on *** messages me to say ship date is now 8/5.

7/25/19 – DR Power emails and says the replacement parts are scheduled to ship on 8/12. DR Power customer rep on *** messages me to say ship date has been revised to 8/21, with expedited shipping (2nd day air). No explanation is given.

I was happy to get the weed eater mower. Its actually ***, but says country home when you call the support line. The product worked once for about an hour. then after a support call they said I needed to take the mower apart in order to get it working. I thought after an hour that wasn't an acceptable answer. After trying trying they agreed to refund me which they said they would do in 3 to 7 business days. The whole process has taken much much longer than they said and still no refund.

When I purchased my battery my credit card numbers were stolen same day of purchase. Because I called everyday to talk to the right person my telephone number was blocked for 5 days. I used another telephone with a different # & finally reached ***. I has take 2 months to get a resolution!

This company has terrible customer service. Waiting since May 15 for a part to be shipped and delivered to repair center for warranty work. Purchased a *** Chipper in August 2017. April 2019 the Briggs engine shaft broke. Following discussion with *** personnel took to authorized repair facility as directed for warranty repair. Machine has actually been at repair facility since April 28th! I have made multiple calls and requests with no response. I have been waiting for almost 3 months to get a new engine with no result. Repair facility has been unsuccessful in obtaining replacement engine so I have had to resort to communicating directly with *** Power Equipment. I even requested a new machine with no response. Following repeated calls and emails I get the same lip service and no result. If this is how they routinely do service, I don't know why they are still in business. Would have completed a complaint thru Revdex.com except the purchase was over 365 days ago although still under warranty.

I ordered a *** on April 11 and still have yet to receive. After over a month, one came in with the engine area was completely destroyed. *** wanted to send parts to dealer to repair, I told them no. I didn't pay $2700.00 for a damaged repaired piece of equipment. Was suppose to ship new one, now won't return dealers countless calls.site said ship in 3 days(lie) and best customer service.(joke) want to get this issue resolved. Dealer gave me Number to call and all I got was I got was pushed from one rep to another after sitting on hold 30 to 45 minutes. Still nothing. Dealer still gets no call backs from reps that say they will. Always thought they were a reliable American company. Guess I missed the boat on that one. Getting pass disgusted.

Brought a Edger, was shipped and I received product. went to put together and a part was missing, called customer service ON HOLD FOR OVER 45 MINUTES. Part was shipped and received 5 days later, in the mean time and pick up a bolt to be able to use machine. Put it to work and a half hour later BROKE. Called customer service back and yes on hold for over a hour this time, explained what broke and was sent a label, the part was a metal. no where near a label, I just want my money back after this. Was a $400.00 purchase. Got the run around intel I found a nice lady you would help me a Ms ***. Got a RGA # and found the box out of the Dumpster after 5 days. and packaged up by their rules. Waited for *** to pickup (because of weight had to leave in front yard) after 3 days, once a again called and told was not there problem but ***,I checked with *** and they say they had not received a call tag from . Next day after *** received a pick up tag (after *** told me over the phone they have contacted *** 2 days ago) Package delivered to *** on 6-6-19 by ***, as of today still I not received my refund. Called again today, customer service stated they had to check with their people to get a Proof of Delivery, said after they get that it would be 4 to 7 days for my refund. Funny I have a copy of Proof of Delivery from ***. Seems to me the Right had does not know what the left hand at this Co is doing. I will never buy a thing or recommend to ANY BODY to buy from this Co.

Purchased a 34" Brush Mower in August of 2018 and have experienced Engine Problems from the start. Explained this to *** from the start with excuses and apologies from the technical staff from the start. The B & S Engine smoked from day one and has been hard to start. Then it took more than two months to receive new blades for the unit. Then nine months later the motor became very hard to start and started to melt the cables to the battery which then turned into won't start at all, even after multiple tries. Checked fuel pump - OK Checked spark - OK Then the shift cables broke one day and this is less than a year old! Also, one of the deck pivot limit bolt and nut assembly snapped off and would stop the tire on the right side of the mower, which would cause the mower to ram into your left side and try to spin at the same time! This injured my right wrist twice over a month period while I tried to mow grass before FIRE SEASON. Found out the Deck Bracket broke because it had tack welds on it instead of complete welds which was performed at the factory by someone who somehow forgot to complete the weld! I am sure that if they had QUALITY CONTROL in place this would never happen. Will be two weeks before the repair facility can look at the machine and then order parts and then fix the machine. My last DR Mower had a Kawasaki Motor and ran for 16 years without any parts needed other than a plastic fan for the top of the Motor!
Special Note: The Mower has the possibility of running you over if your DECK PIVOT LIMIT BOLT is missing from incorrect welding and could possibly injure or kill you if you fall when the machine performs a 180 to 360 degree spin backwards while you are behind it!

I bought a Tiller on 5/17/19. It worked for about half an hour and then stopped and will not run. I have been in contact with this business on several occasions with no resolution. I have spoke with several customer service representatives and each time I do I get transferred and disconnected or am on hold for hours at a time. I own my own business and I do not have time to set on hold. I paid close to $2000.00 for this tiller that does not work. I have asked for a replacement or a refund and I am not getting anywhere with this company. I need help with this situation.
Thank you for your time.

I did not receive all my order. Repeated phone calls and wait times with customer support are ridiculous and nearly a week later they have failed to send my merchandise or return my phone calls let alone send a text. If I don’t hear from them or receive all my merchandise I will return everything and demand a refund.

I ordered a lawn vacuum 3 months ago. It arrived with the parts box missing which contains all the nuts, bolts and brackets needed for assembly. They said they would ship it right away. I have contacted them multiple times and each time they indicate it will be shipped soon. It has still not been shipped. They are extremely hard to contact. Their phones are always backed up with 15 to 20 calls. Their customer service is terrible - I can't comment on the quality of their equipment since I have never had a working lawn vacuum. So far I am out over $1,600 and have nothing to show for it. I would never order another thing from this company.

Ordered a *** hog tiller which was in stock Andy ready to ship. 2 months later it hasn’t not shipped. Have called customer service over 10 times average 30-50 minute wait times and emailed 12 times. Never given a response - awful.

I ordered a chipper on 5/24. The website clearly states this will ship out in 2-3 business days. It has not shipped. I have contacted customer services approximately 15 times. Ive been left on hold for over an hour without anyone talking to me. When I use the chat feature, nobody answers my questions and have just abruptly ended the chat when I asked what the status of my order is. I have sent several emails without ONE person contacting me. Beginning to think that this company isn't even legitimate. How does a company have 33 complaints and yet an A+ rating?!?!?! I paid 3000$ for this piece of equipment and when you say you ship something out in 2-3 days.... you ship it out in 2-3 days... WHEN WILL WE GET OUR PRODUCT?! Can ANYONE answer me?!?!?!?

Item was purchased on April 30. It still has not been delivewred. I have made numerous attempts to contact the company about the DR rototiller. I have been given 4 shipping dates --all false.

Simply have not shipped my purchase in over 5 weeks. I called SEVERAL times to get updates, all I got was excuses and lies. There seems to be no communication between left and right hands. Three times I was told it did ship. It still(as of 6-11) has not. The Item was ordered on 5-3.
I don't see how they are still in business. All I want is a prompt shipment of the parts orderd!!

Ordered the quick-change attachment for my trimmer/mower. After a week, received an email asking for the serial number of my machine or the order would be canceled. I sent the serial number and a photo of the machine label. No response. Tried for two days to call customer service, waiting on hold for over 30 minutes and no answer, just music on hold. Pathetic!