Costco

ConsumerMost Recent MessageDate Sent: 12/20/2017 Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution still pending to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],
 
In reference to the Revdex.com complaint regarding your experience while returning your device within the 90 day return period.
Thank you for your feedback regarding your recent interaction with our Merrillville Costco location.  At Costco.com/Wireless Advocates, we are...

committed to providing all of our customers with outstanding service, and we’re sorry that we’ve disappointed you.
Per our phone discussion today 3/31/2016, you will go to the Costco Warehouse in which you purchased to return.  The location will be expecting you and will assist in returning your T-Mobile devices.
In addition, your comments have been forwarded to the District Manager of that store and the appropriate internal department for review.
 
Due to confidentiality concerns, we do not share the outcome of reports, but please be assured that we value our members and we take your feedback very seriously.   If you have any questions or concerns, please call Andrea B[redacted] or email[redacted]

Costco has forwarded members concerns to Citi
Citi  is actively reviewing and will respond directly to the customer

Hello, 
We have checked with the wireless carrier and [redacted] has confirmed the IMEI in question is still active and in use on her account.
Order [redacted] – returned back on 5/10 – UPS Tracking [redacted] – weight 2.0
Order [redacted] – received back on 6/13 – UPS Tracking  [redacted]  - weight 2.0
Order [redacted] – received back 11/3 – UPS Tracking [redacted] – weight 2.0
Order [redacted] – tracking number provided by member is the one that order [redacted] came back in.  
Ms. [redacted] was not provided with a return label for this order.  Ms. [redacted] was adamant she could not be without a device.
 
WA has not received the device back. [redacted] has confirmed that the IMEI is still active on her account.
Ms. [redacted] has been notified of this and said she will be contacting [redacted].

Costco.com currently offers shipping in the United States only. We are not able to deliver to PO boxes, APO (military) boxes, FPO (foreign) boxes, freight forwarders, hotels, Costco Warehouses, international addresses, or a few limited geographic areas within the U.S."    ...

Complaint: [redacted]I am rejecting this response because:
The Costco representatives are not supporting any path of reason.  I am trying to speak to a department manager and they refuse to accommodate.  Sincerely,[redacted]

Costco spoke with the member and answered all of her questions and concerns.  In the end she wished to remain a Costco member and not cancel her membership.  She was offered the option to cancel anytime during the year if she is unhappy with her membership for any reason.

Thank you for your recent inquiry on behalf of [redacted]/[redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
We sincerely apologize for the delay in having a complete...

bedroom set delivered to the [redacted]'s, specifically the issues in receiving the king bed.  The replacement bed is currently in transit with Ceva on tracking #[redacted]. It is scheduled to be received by the delivery agent this Friday, March 5th.  Brittany G[redacted], a supervisor on our Furniture Resolution Team, is closely monitoring this shipment to ensure everything goes smoothly. Once the delivery is complete, she will be working with the [redacted]'s regarding compensation for all the issues that have occurred. 
I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.  
Thanks, Tim M[redacted] Operations Manager | Costco.com / Costco.ca |425.313.6652

Complaint: [redacted]
I am rejecting this response because: Although I received a telephone call to resolve the issue after much time and phone calls and a login into to the laptop by Costco employees - 2x, they are still waiting "for a...

supervisor to review" and the issue has not yet been resolved.
Sincerely,
[redacted]

Costco has resolved this concern with Citi assistance.  A voice message was left for our member ([redacted]) with contact information.

Complaint: [redacted]I am rejecting this response because:
 
Costco mentioned that they will research and get back by Nov 28th.  It's end of day Nov 29th, but there hasn't been any update or contact from Costco.
Sincerely,[redacted]

Dear , the complaint against Costco has been resolved. Thank you so much. Please close out.  Thank you. [redacted]

I like to inform you that Costcs has contact me and will pay in full all out of pocket expenses.  t Hank you for all your help BB really came through for me

Complaint: [redacted]I am rejecting this response because: They failed to deliver the product that they advertised. I did receive the credit and I appreciate however I also spent 4 hours of my time working on this PC purchase. My last conversation with Costco Concierge was they were working with Dell to try and build and provide the PC as advertised. That was 3/16/16 and they said I would here back in few day's. I'm waiting for that response.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:no new information was provided regarding the location and...

return of the media. Specifically, no update to the last reported status of "not found" was provided. Financial terms were restated but no offer was made and, as a result, no resolution was reached.
Sincerely,
[redacted]

Costco is actively looking into this case, and will follow up as soon as possible.

Thank you for bringing this to our attention. We spoke directly with the member and they confirmed that the issue has been resolved and they will retract the Revdex.com complaint. Please don't hesitate to reach out directly if further assistance is required.

Costco stands by its prior statement and has nothing to add.

Revdex.com:I'm still waiting to receive the letter from Costco. As discussed on the phone with Jack, at Costco, The content of the letter needs to explicitly mention the issues caused by the lifetime solutions and the fact that they by any means have not met any standards that a supplier needs to meet to fulfill the warranty. (the identical replacement tools have never been received!)
If an honest letter that includes the 'obvious inefficiency' of the lifestyle solutions is provided by Costco, we may consider the issue resolved.
 
 
Sincerely, [redacted]