Costco

Full amount $150.37 was placed onto a cash card ending in [redacted], offered member $25 quick credit on their repurchased order for the inconvenience. Thank you!

Per the Revdex.com complaint filed by [redacted]. [redacted], Costco was able to assist with verifying why [redacted] and [redacted] did not receive their Citi credit cards by speaking to Citi -Escalation team. The reason for the card delay was due to "invalid address". Since the address needed to be corrected, Citi team will not update or make any changes to the member's address without speaking to the member directly, handled by the Citi-Fraud department (updating and changing address) and requesting a new card print for both members. 
Costco will be issuing a "Member Satisfaction" compensation, rolling the membership 1 year

Complaint: [redacted]I am rejecting this response because: I accept everything except one thing. In their first response, Costco tried stating they refunded $88.00 from the first year of membership. I disputed that I never received that, and now they are stating they only refunded $33.00. I would like the remaining $55 refunded, per their agreement in their original response to the Revdex.com.
 
I was not satisfied with my Costco experience. The reason I shopped 24 times was to give them the benefit of the doubt, but Costco failed to meet or exceed my expectations. Costco has a lifetime return policy on everything. As such, I would like to return my first year's membership and receive the $55 refund that was promised in the original email Costco sent to the Revdex.com.Sincerely,[redacted]

Complaint: [redacted]I...

am rejecting this response because:  Costco initially offered a $250 gift card after the project was delayed into the second week (Keith R[redacted]) and Carpets Galore  a $100 gift card (Marilyn R[redacted]) - which I thought was
reasonable until Ms. R[redacted] claimed that I was responsible for the projects delay.  All of this was outlined in my email to Ms R[redacted] on February 22nd.  Additionally I asked Costco for $1512 for per diem for a single week for a
family of four - Costco sent a contract for $1500.  It was 24 days before this contract was mostly finished and my home was reasonably inhabitable.  I made some minor changes to the contract and signed it.  Costco rejected
the contract.  My offer of February 22nd stands.  The contract stipulates my "complete satisfaction" for acceptance - nor has any Costco employee or their representative ask me to sign that acceptance.  They they have my
final offer.  I could be requesting damages to my landscaping, damaged furniture, my ruined garage flooring, and loss of wages but I'm not.  Nobody from Costco or Carpets Galore management ever appeared on this job site or
personally addressed my concerns going back to the end of the first week when this contract was scheduled to have been completed.  
 
Nor would I have EVER agreed to any contractor being paid in full until a contract was finished.  A substantial deposit for materials - yes.  The entire amount upfront - no.  Joe G[redacted] the salesman falsely told me that the 
entire amount would not be billed until the work was done.  That was false.  And that is why I filed a similar dispute with American Express.  I signed this agreement based on years of experience with the Costco brand and
I'm displeased that they now are taking the legal position that they "are not liable for non-performance of their subcontractors" despite Costco being written all over my contract!
 
[redacted]
 
I signed a contract with Costco based on product reputation and performance.  Not some sub-contractor who Costco now claims no responsibility for failing to meet the conditions written in their own contract.
Sincerely,[redacted]

Our position on this matter is unchanged

Our return policy is satisfaction guarantee.  The member was satisfied for nine years.  The spirit of our return policy is to take back items that our members decide they don't like or fail within a reasonable amount of time.  There is no lifetime return...

policy or guarantee on any item.

Thank you for your recent inquiry for further information regarding address issues on the order for Mr [redacted].  Our system does verify whether an address is valid, however it is able to be overridden as not all addresses exist in the USPS system. The agent that placed this order over the phone should have verified the address entered was valid when the order was being placed. It appears that did not happen. We are very sorry for the inconvenience with this.

Complaint: [redacted]
I am rejecting this response because:Regardless of what the Costco insurer is saying to justify this, to be totally clear, THE ACCIDENT WAS NOT MY WIFE'S FAULT. SHE WAS REAR ENDED. 0% fault, and our insurance company did not pay a dime to get the car fixed. Neither my wife nor I have had an at fault accident in at least 20 years.Furthermore, the representative suggested we use another company totally unrelated to the Costco auto insurance [redacted]). What kind of a solution is that? We could have contacted them ourselves if we wanted to buy insurance from them (which we don't). As Costco members with a clean driving record and no at fault accidents, we feel we were entitled to a reasonable quote.We are truly disappointed in Costco that they would use an insurance company that engages in shady business practices that are unfair to it's members.We have since moved our insurance to Amica, no thanks to Costco. Perhaps Costco should consider using them to underwrite policies.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Also don't...

want to close case before the business is responding and I except the outcome. I am waiting for them to give me a response trow Revdex.com before closing the case. They didn't make any response only the are looking in to it. So I will wait to see there decision.

we reached out to the appropriate parties at Ameriprise Auto & Home Insurance and had them address the concerns listed in the complaint directly with the Revdex.com.

There was a misunderstanding with the manager and Ms. [redacted] was able to come in the next day and purchase the Xbox units. The issue has been resolved and her concerns were addressed with my management staff. Ms.[redacted] was satisfied with the resolution.

We are committed to assisting Mr [redacted] complete his transaction and have extended him numerous opportunities to do so.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They called and confirmed that the information I had found was correct and that the individual store made a mistake in not providing the service.
Sincerely,
[redacted]

Thank you for your recent inquiry on behalf of [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
We sincerely apologize for the issue in the refund tender type on order #[redacted]...

for item #[redacted] - Cartier SS Tank Francaise Men's Watch. We have been working with both Mr. [redacted]'s bank (CITI) and our payment processor (Chase Paymentech) to locate and reverse this refund. This process can take some time to complete. As to not inconvenience Mr. [redacted] further, we will be issuing a him a check for the full refund amount of $3,881.26. The check will be mailed this afternoon, April 4th, 2016.
I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.  
Thanks, Tim M[redacted] Operations Manager | Costco.com / Costco.ca |
[redacted] [redacted]

the business refunded me. This matter is resolved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Order was received on 4/8, authorization was received on 4/10 for $833.72, We settled on the same authorization # for $833.72 on the same day. We did verify with our payment processor and the issuing bank that there were no pending authorizations or duplicate transactions. If you still see an...

outstanding charge that was not authorized please dispute the charge with your bank. You can find more information about Credit Card Fraud at https://www.consumer.ftc.gov/articles/0216-protecting-against-credit-card-fr...⇄

Business has been in contact with the member. Business has offered the member trouble shooting, refund and/or an exchange options. Business advised the member we can discuss compensation once resolved. Business awaits members decision on options provided.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Citi has reached out to Mr. [redacted] and resolved his Citi credit card concerns.