Costco

Thank you for your recent inquiry on behalf of [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
We sincerely apologize for the delay in processing...

Mr. [redacted]'s order. Unfortunately, our vendor informed us this item was out of stock on 9/15/16 and the order was cancelled in our system on 9/16/16. Mr. [redacted] should have received email confirmation of this cancellation on the evening of 9/16/16. We are very sorry for this inventory issue and the inconvenience it has caused Mr. [redacted]. 
I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.  
Thanks,
Tim M[redacted]

Our inventory availability for online orders is posted and updated daily to our site by an availability feed provided by the manufacturer.  We post an out of stock page when tires are not available because the alternative is the tire does not show up and it drives calls to the call center...

looking for the tire.  We do not push or suggest higher priced tires for members when one is not available. We simply display what is available at that point in time.This is a low volume sku with very little production scheduled.  That being said we do have some on hand right now…and it should be showing available online; though it’s a very limited quantity.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
I called my bank twice the Thursday we used our debit card at Costco. They made it very clear they as the Bank in now way has anything to do with the "Pending" of funds.
I called Costco also that very Thursday, and also filed this complaint here with the Revdex.com, TWO days LATER the $100.00 charge was gone and in it's place the actual amount spent. However, ALL correct amounts spent that same day on food, RX etc, at Costco...were all now pended for the following Monday 11-07-2016.
My original complaint was in the "large OVER charge" (100.00 held for $18.00 actually spent for gas) for, as your administration staff called "safety reasons." The 24-48 hour hold could be VERY costly to a shopper unaware their bank account balance was NOT as it should be. If you can't understand the seriousness in damages that could be done, think of an very ill person needing medicine, and debit card being rejected because the money in their bank belonging to them is tied up in a "Pend."
I do not believe holding a customers bank account hostage in such a manner is a FAIR or JUST way to conduct business.

I am not accepting g because nothing has been completed at this point. I was able to discuss the issue with Costco and Floform, so I  was able to discuss my concerns. I am hoping this can be resolved and the work is completed. The main issue was and is the lack of follow up and time used to resolve this issue. For clarification, we did originally OK using the alternative tile but once we were able to see a picture by text we realized it was not a reasonable alternative. In addition we still have a kitchen with exposed drywall for well over a month, while we work this process. But it looks like I needed to respond to the Revdex.com email so we will see how it plays out in May Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Member was provided a warranty credit on 3-10-2018, Costco has closed this case!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Costco is actively seeking a resolution for this case. We will follow up.

Thank you for your recent inquiry on behalf of [redacted]. We appreciate the BetterBusinessBureau’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
We sincerely apologize for the delay in processing Mr. [redacted]'s order. The...

order has now been cancelled. The $282.41 will not be charged to Mr. [redacted]'s MasterCard. We are following up with our vendor and carrier to address this delay, as well as our contact center to address the response Mr. [redacted] received.
I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.

Complaint: [redacted]I am rejecting this response because: Even if you tax the regular price of the item, charge that tax, plus the $3 fee, the amount does not equal the total I was charged. It mathematically doesn't work. I have attached a picture of the receipt. Please explain to me how that total amount came about.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: what a refund on my credit cardSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Terms and conditions are not disclosed when order was placed, a error did not occur when my order was placed, Costco canceled my order 7 hours after my order was placed and I received a confirmation email with pricing which was reflected on the Costco website.  I know of no other business that would not honor a price for a product that was advertised on their website.  Once my purchase was made that contract should be completed.  This is Costco's issue that caused this problem, and Costco should own up to their issue and take care of the problem in a more appropriate way.  I am not asking for anything other than what I paid for, own up to your end of the purchase.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:I wasn't requesting any money. I was called names publicly and treated poorly for doing nothing wrong.   I deserve an apology and any notes that libel my reputation removed.
Sincerely,
[redacted]

The optical department has has resolved the situation to Mr. [redacted]'s satisfaction.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Costco was professional, prompt in resolving the matter.  
Sincerely, [redacted]

Hi Mr. [redacted],
I am sorry for the inconvenience that you experienced with your airfare with American Airlines though Costco Travel.
We are issuing you are refund of $400.00 to your credit card on file to resolve this situation.
Thank you for your patience and for the opportunity to come to...

a resolution.

Costco Concierge heard from [redacted] on 11/03/16 as a 1st contact regarding his desktop power issues. As the unit is within the manufacturers (Lenovo) warranty, Costco Concierge contacted Lenovo with the member, performed troubleshooting which did not resolve the issue. At that time, the member...

declined further follow up with Concierge and stated he no longer wanted to work with Lenovo either. It is Lenovo's legal obligation to repair and/or replace the unit within the 1st year, Costco assumes responsibility beginning the 2nd year. As we implemented our 90 day return policy on certain electronics in 2007, we are unable to offer a return option at this time.
I reached out to [redacted] regarding his desktop and offered my assistance in expediting any repairs through Lenovo. I advised that we cannot offer an exchange or refund until it is determined the deskptop is deemed irreparable or has had failed repair attempts.  [redacted] declined my assistance stating since I was unable to offer him an exchange or refund, he would contact Lenovo himself for repair options then call Costco if that was unsuccessful.

Dear [redacted],
Greetings from Wireless Advocates.
 
I am following up regarding your Revdex.com complaint sent to Costco, regarding and the pre-order status of the Verizon Samsung Galaxy 7. On behalf of Wireless Advocates/ Costco I apologize for the inconvenience and or...

frustration resulting from the pre-order process. My records indicate that the order placed for the Samsung Galaxy 7 will arrive at the warehouse in Lewisville on Thursday 3/17/2016 the tracking number is [redacted].
 
Yesterday, I called and left you a voicemail asking that you respond to my email offering a $25.00 Costco cash card as a courtesy due to the frustration this may have caused you, I have not received a response, as of today another call was placed to you with no answer.
 
Wireless Advocates is closing the issue as the phone is in transit and on the way to the warehouse in Lewisville.
 
Please let me know if you have any questions or concerns.
 
Kindly,
Charon
Charon K[redacted] | Corporate Escalations Specialist | Wireless Advocates LLC | T: 206.626.8732

Complaint: [redacted]
I am rejecting this response because:  I have been hearing this for a couple of weeks.  I have gotten very little response back from Cosco Concierge.  They promised phone calls back....but no follow up.  They actually called me today....to tell me nothing was happening.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am aware that costco offered to accept...

the return as mention on line 5 of the main complaint. Costco made there offer, but I was never satisfied or agreed to those terms. I would be satisfied if we can meet half way. The tv was originally 4000 I would agree on half of that. I would be completely satisfied if we can go to 2000. 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am happy that Costco acknowledged the problem with the citicard transition and agreed to make it right. 
 
Sincerely, [redacted]