Comfort Suites

I really appreciate your taking the time to share your disappointment with your recent stay. We apologize about the lack of communication, as I know we both attemped to reach each other several times and eventually were able to communicate about the issue. We do stand by our
100% non-smoking policy and after our thorough inspection of the room we found it contained a strong odor of smoke. This was verified by two of our team members and which resulted in the smoking fee during your stay

Good After *** *** I am responding to your correspondence about your billing issues at the hotelI understand your frustration with the confusion on your stays in which we show you stayed with us five times all others where cancellationsThe stay two different stays and get one night free is a
choice promotion and has certain requirements to be done to get that as we don't process that choice doesI do show we gave you a refund on August 3rd and you had asked for 18,choice rewards points you didn't receive which I actually gave you 25,the extra for your inconvenience of this issue was credited on August 31stI apologize for this inconvenience but this is all we will be able to offer youThank you for staying with us and for the opportunity to serve you-- *** ***
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I spoke with the wife who lost the rings that went missing on a Monday and didn't report the loss to me the manager till Wednesday night? I offered to help look for the ring as she stated she left it in a coffee filter on top of fridgeI questioned all staff that had access to that certain room and
they never saw the ringI know losing something so valuable is a great loss but I wish the loss would have been reported in a timely manner so that we may have done something to find the ring if it was in fact a theftI would advise you to never take off your wedding rings and just leave them on a coffee filter, just not smart?

To whom this may concern: I am writing this letter in response to the letter we have received from the Revdex.com, in regards to a guest that stayed on 10/10/2017, *** *** ***, through a third party reservationIt shows he received a promotional rate through third party due to how many days he was
staying with usThe guest left early we collected payment in full upon arrival, shows guarantee policy is non-cancelable, non refundableOn the third party website there is information for early departures/cancelations/refunds. If you have any further questions please feel free to reach outThank you have a great day-- *** ***
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To Whom It May Concern:
Complaint 10# ***
Along with this letter I will be faxing the cancellation letter from the hotel showing the date and time and the cancellation letter we got from ***/***When reservations are made through third party vendors like ***, ***, ***.com, etc., no guest information is provided except for the guest nameThe only time we cancel third party reservations is through a fax or call from the third party vendorWe did receive a cancellation notification from the online third party agent, so we cancelled the reservations
We don't have access to the guest's phone number, home address, email, or even the payment infoUnfortunately there is no way to contact the guest to inform them about situations like thisWith our system you would have automatically received a cancellation email
Unfortunately, we have never had a situation like this and I have never dealt with this in my years in the Hospitality IndustryI do apologize for that night and how the night turned out for you and your familyI can assure you we have since then trained the entire Front Desk Staff on how to handle a situation like this
Sincerely,
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This is a response to the to the complaint against Comfort Suites Hotel in ***, S.CI do not agree with Comfort Suites response because we had encountered several incidents during our weeks of stayMy concern to Comfort Suites response is that "No" the employees did not clean any broken glass up by the other customers, my husband and I assisted this young and her child because of the rude and unprofessional intent done by the kitchen staffWe had several days of breakfast eating and was very uncomfortable because the kitchen lady approached my children about the amount of food they shall be eatingWe paid for full amount food services and we should not have to limit our intakeMy family felt like we were walking on eggshells every meal time during this ladies shiftWe also had an incident when a front desk clerk yelled at my two children about the swimming pool areaI brought this to the attention of the manager and the housekeeper managerThe hotel manager promised to view the video tape and address her employee and get back to us to assure the safety and treatment of our continued stay in her hotelThat was not honoredAlso, we were told that the kitchen attendant was going threw early menopause and this was affected her abilitiesWe also notice a lot of untrue responses that was very concerning to us concerning a resolutionComfort Suites is not kid friendly and on the customer complaints on the web its evidentMy two sons suffer with Post traumatic Stress and our stay there affected themWe had to immediately leave to go to another hotel because of the reoccuranceBeing a *** Citizen, we aren't happy about this at all and we will continuously sharing at our neighbor committees, no matter what, Comfort Suites needs to know the being respectful and professional is very important to their customersNo child should be treated with disrespect, indecency, nor discriminated by no meansI thank you for your time spent to help this matter and bring the Comfort Suites to their Accountability for our Community! Please contact me for any further info!
Mr+ Mrs.*** *** ***

The guest has contacted us as well as *** *** on a few occasions, and we have asked him to provide with an evidence of his credit card being charged by this hotel or any other party for his stay at this hotelHe did have to pay cash as his card was not charged and was declined for approvals
The guest also has an email from *** showing the same rate we charged for his stayThe guest was charged a total of only $for his two day stay

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept their responseFor one, I took Pictures of the room and have them saved on my home computerShowing all the mold and all that I stated in my original complaintThey must have checked the wrong roomAnd as for checking outI did not have to go to the counter as I paid for the room online and I all I had to do was chewhen I first got thereMy husband and I left the room keys in the room and left as we had to get back home to NYI want a refund and I am planning on filing a complaint with the Virginia Health Board, where I also will present the pictures that I took of the hotel room.
Regards,
*** ***

My partner and I were attending a wedding in Texas back in October of A few weeks ahead of the wedding, we reserved a hotel room with Comfort Suites University from the 26th to the 29th of OctoberThis reservation had notes attached that I am disabled and would have my service animal with meAfter arriving it was made very clear that they had note received the notes and there were to be no pets on the groundsI wasn't concerned by this warning because my animal is medically necessary, I have a doctor's note explaining suchRegardless of my stance, the hotel staff would need the police to explain this to themRather than cause a confrontation, our resolution was ferry him off the property so he could do his businessThis was extremely stressful and unnecessary work, but we are Floridians visiting Texas, there was no need to voluntarily add police contact to this vacationUpon arrival, I noticed extremely loud marching band playing and active road construction, we immediatel

All of our front desk staff is trained to handing any reservation, maintenance and housekeeping issuesIn regards to your comment; We have reviewed your complaints and we investigated this matter thoroughlyWe inspect every room on a daily bases to insure quality and comfortWe have reports from
different staff member that the bed scarf on bed was not burned. Housekeeping that cleaned the room, Maintenance that went in the room to repair fridge cabinet door and finally Housekeeping superior who inspect the room for quality assuranceThe bed scarf was burned by the size of 3"x 5" to a crisp, we would have noticed it and would have never use it that on our beds in that conditionAs for your deposit we have release back to your bank we never charged the deposit, it was a hold only and the hold was release, meaning you will not see a credit of $because we did NOT charge itLike I mentioned before and on the phone to you it was a "hold only"You were only billed you for your room charges plus tax and the burned bed scarf

Suites cancelled day reservation without authorization from customer and charged customer one night stay charge of $
Suites cancelled day reservation without authorization from customer and charged customer one night stay charge of $Called Suites to reinstate the reservationThey refused to book the reservation and refund the $Apparently, the suites booked a higher paying customer and dumped me for the higher paying customerIn addition, additional fees at a different hotel and will continue to do so this monthI will be seeking these costs as well

Complaint: ***
I am rejecting this response because:
I do not smoke and have never smoked in my lifeI always request a non smoking room when I book with Choice hotels - this year alone over staysThis is the first time I have ever been accused of smoking in a roomI honestly believe a member of the hotel staff did this and I have to pay for their actionsI will NEVER stay at this hotel againRegards,
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Hello Mr*** ***,I could not respond on the site so I am emailing you a response.Our management team has concluded that it was not a hotel error that the guest was charged "twice" but we will refund all charges for the inconvenience Attached you will find an invoice of the refund Thank you and have a great day!James N*Regional ManagerP.OBox Dillon, CO 80435Office: 970-513-0300Fax: 970-513-• [email protected]

The management has been given numerous chances to make things right and we have asked for a refund on our two night stayWe had to contact corporate along with many other families staying there from our soccer team, and management would not even call us back or speak to us.TERRIBLE experience here last weekend! Numerous drug deals going on in the parking lot and by the pool area in broad daylight! We had to call the Sherriff ourselves!! Many of the soccer parents staying here witnessed drug deals actually happening, we complained many times! Reeks of smoke, Unsafe environment for kids, BED BUG bites , manager would not even take our phone calls ALL weekend or even speak to ANY of the other concerned families! The lady selling the drugs even yelled at our kids to "shut up" in the hall, we complained, AGAIN......after numerous complaints from many families staying there (soccer teams!) It was quite obvious the safety of the guests was not importantIf the staff or management had sat

Thank you for taking the time to provide feedback on your recent stay. line-height: 20px; background-">We apologize for the inconveniences you experienced during your stayTo our understanding at the time of your stay you experienced an issue with one of the sofasWe offered to move you to another room but, since you already settled, you decided to stayWe then replaced your couch with a brand new oneOn top of the $that was offered at the hotel directly, Choice Hotels offered you pointsPlease, contact Choice Hotels if you decide to accept an offerThank youMadina

Dear Revdex.com, Thank you for bringing the complaint to our attentionThe guest made her reservation with ***; upon chethe hotel manager noticed that she had a dog with her in the front entrance of the hotelHe immediately informed the guest of our no pet policyThe guest did not inform
the manager that it was a service animal or emotional support animal; instead they said they would take it up with *** and walked out of our hotelLater that day the guest called to cancel their reservation and asked for a refundWe informed the guest to call *** since they booked and paid for their room with them*** then called the front desk in regards to the same guest and mentioned that the guest had an emotional support animalOur response to *** was that we do not accept emotional support animals at our hotel as they are not supported by the ADA law and they are not considered service animals under the ADAUnfortunately in this case we cannot refund the guest because they did not pay directly with our hotelWe billed *** for the guest’s no show per our hour cancellation policy in our contract with *** Please see link below about the ADA law concerning emotional support animalshttps://adata.org/publication/service-animals-booklet For any further question, give us a call at ***

I would like to start off by saying I have used this particular hotel conference room several times in the past to host baby showersWhen I started planning my daughters sweet I automatically decided to use the Comfort Suites as the pace to host the partyI have tried several times to get in contact with the sales department at this hotelI have called , emailed, and even used a third party website to get in contact with the hotelEvery time I call the sales rep is always gone for the dayWhen I ask to speak to a manager they are always unavailable as wellWhen I called today I expressed to the lady on the phone that I have been trying for weeks to get in contact with the sale departmentThe lady on the phone today said the reason why the sales lady has not been in is because she was in a terrible accidentWhen I started asking questions about the conference room she told me that they were unable to give out information, that only the manager or sales rep can give informatio

Called business spoke with Scott C*** he stated that he will do a refund for the amount of $***That if this was brought to the business attention sooner the consumer could have switched rooms but made the decision to stay in the same room

Complaint: ***
I am
rejecting this response because: As I look over the documentation sent to me I
found discrepancies, so I've attached some documents and labeled them to show
proof of what I've been trying to get you to acknowledge:
First, regarding
the fax that you received from ***/*** (third party reservations) it
shows that you received this fax from *** on July 17, at 9:P.M
and on the Guest Change Detail that I received from *** *** from Comfort
Suites, it shows that the rooms were cancelled on July 17, at 5:P.M
and 5:P.MHow is it that the rooms were cancelled hours before you
received the fax from ***/***? According to ***’s letter and
cancellation proof, they receive a cancellation notification from the online third party
agentSecond, I'm attaching my confirmation that I received when my rooms were
reserved along with the cancellation notification received from ***/***
When checking into a hotel we are to use our confirmation numbers and when
cancelling a room we also give a confirmation number; but in this matter the
hotel didn't use confirmation numbers because the confirmation numbers that
were cancelled doesn’t match the ones I have that confirm my reservationThis
is where I have an issueWhen the hotel received the fax from ***/***,
they should have checked the cancellation numbers to insure the correct rooms
were being cancelledWhich is why when we were there, and I was on the phone
with ***/*** they kept telling me that I had a standing reservation
because they have the same confirmation numbers that I haveIf the fax would
have been read correctly and the rooms cancelled correctly the person would
have seen that the fax stated, "When
attempting to book the following reservations through Pegasus, we were unable
to complete the booking process due to a system error." So
with anything If someone is trying to do something through computer and it
don't go through, you get a reading that says, "sorry system error, Please
try again laterThis is why Confirmation
Numbers are given
Regards,
*** ***

September 29, 2017Dear *** *** ***:On June 14,h at 9:PM, the hotel received reservations (Confirmation # *** and # 529490021)The reservations were made via ***.com, a third party online travel agencyBoth reservations were cancelled through ***.com on September 11th
Please see attached.On July 23th at 11:AM, the hotel received reservation (Confirmation # ***)The customer checked into this room on September 16th.Consequently, based on our records, the hotel only had valid reservation for the customerThe hotel was able to secure additional room on the date of arrivalIf the customer is able to provide any further documentation to demonstrate valid reservations, please forward it to us so we may further research the matter.Thank you, Comfort Suites