Comfort Suites

Complaint: [redacted] I am rejecting this response because: The original contract for the room was $with a $deposit which my friend paid at the time of the reservation and I paid the balance with tax the day of the eventTherefore, this is untrue that the room was discounted after the eventWe are asking for a discount for having to sthe room Regards, [redacted]

To whom it may concern:In response to the complaint ID [redacted] (parents and young children stayed in room [redacted] and teenagers stayed in ***):The minor, from ***, was smoking marijuana in the west side doorway of our hotel on the evening of March 26th This was seen on our security cameras by our night auditor as well as smelled in the lobby and stairwell by my night auditor and guest complaintsMy night auditor then had a conversation with the teen asking him to put it outThe teen asked if he should step further away from the building and the night auditor told him that that kind of smoking is not allowed here at all.In regards to the damaged linens, the comforter and mattress pad damages were posted on March 25thThe Choice brand towel damages were bath towels, wash cloths, and hand towel were posted for damages, specifically coffee stains, on March 27thThese charges were adjusted off and refunded on the 29thAs stated in a formal Choice comment on March 29th, guest was offered the damaged linens and towels via an in-person conversation with the hotel's general manager and front desk manager but the guest declined.On Friday, March 25th, Housekeeping notes reflect that the guests had a DND on their door butrequested service at approximately 12:45pmThough there were no clean towels to give at that timethe room did receive service by the last housekeeper on duty that day, the rest of the housekeeping and laundry staff were finished and/or gone for the day.in conclusion, this guest was charged as welt as refunded for the damaged linens and towels therefore no further refund is dueThe smoking charges will not be refunded as the guest initialed the hotel's registration card upon arrival understanding the policy of our 100% smoke=free environment.Regards, [redacted] ***General Manager

I apologize for any confusion that may have occurred when booking through a 3rd partyAs you mentioned in your original complaint you booked through Booking,com because it was cheaper [redacted] offers lower rates with certain circumstancesOne being a non cancel guaranteed reservationAt the time of your booking you agreed to their terms and payment was made to them for your reservation

Absolutely horribleIf you get auto draft (which is cheaper per month), no one will get commission and you will have no agentNot a single person will have any information for you about you, if you can even get in touch with someoneI recommend anywhere else

08/05/11:44AM FAX [redacted] COMFORT SUITES 6FLAGS 1410002/ TO, Revdex.com CORPORATE OFFICE, AUSTIN, TX KIND ATT'N: MS [redacted] (Dispute Resolution Specialist) Complaint ID: [redacted] Hello Ms***, In response to the complaint ID [redacted] , I would like to provide our response on behalf of our hotel Guest never made the reservations directly through hotel Guest had made reservations via third party site [redacted] .com [redacted] had sent us cancellation notifications for the guests all the rooms on July 17, at PM(We can provide the copy of cancellation notification) [redacted] always maintain guests privacy and do not provide any guests information to hotel besides guest names so hotel would not be able to contact guest to notify cancellation Hotel had received cancellation notification so all the reservations were cancelled based on that Guest never called before the date of arrival(July 26,2014) and showed up to the hotel but hotel did not have their reservations due to the fact that they were canceled by [redacted] .com Hotel staff informed the guest and showed them the cancellation notification sent by [redacted] .com On behalf of our entire team I would like to apologize to the guest and their families for the inconvenience and all the hassle they had to go throughI would also like to send them FREE Choice Privileges Bonus Points to compensate for their timeThey can redeem points for future stays in any Choice [redacted] Internationals franchised hotel if they are CP membersAnd if they are not then I would love to help them become CP Members I would also like to provide the statement of our Front Desk Manager Ms [redacted] in her own words "I always tell guests when they call that they are welcome to Check In any time after PM confirming their reservation but I don't remember and never did I say I remember the conversation with this guestI speak to a lot of people daily and I don't remember I talked to this guest about their reservationThe guest booked rooms through third party who faxed us paper work to cancel rooms due to system error so we cancelled all the roomsOur staff were really trying to explain the situation that we were sold out that night and had no rooms left to sell but guest would not leave the property and obstructing exitsI understand their frustration and I apologize for not able to help them out that night." Please let us know if guest are willing to accept CP BONUS PointsAgain, we all apologize for failing to fulfill guests request, Sincerely, [redacted] Comfort Suites Medical Center near Six Rags 08/05/11:44AM FAX [redacted] COMFORT SUITES 6FLAGS 0001/ Revdex.comRevdex.com Corporate Office La POsada Drive Austin, TX Phone: ###-###-#### Fax: ###-###-#### [email protected] www.centraltx.Revdex.com.org Friday, August 01, Owner/ Manager Comfort Suites Vantage Way [redacted] , TX Dear Owner/ Manager: p\et-t-yr, R-1-±-k(\ Revdex.com received a complaint about your business, The complaint was submitted on 7/31/11:26:AM and was assigned an ID of [redacted] Although Revdex.com makes no judgment on the validity of this complaint, we recognize that there are two sides to every disputeWe are simply requesting your cooperation in making a good faith effort to resolve the dispute, regardless of the settlement explanation given by the consumerOur objective Is to assist both parties In reaching a resolution outside of the legal system Please review this Information and respond within the next days If you received this complaint via email simply click on the "Respond to this Complaint", link located on the left, when you are ready to answer If this complaint was received via postal mail, the complaint detail Is printed on the back-side of this letterPlease state your position in a letter and fax or mail back to Revdex.comAll responses will be copied to the complainant Please understand that the consumer's complaint and your response may be publicly posted on the Revdex.com Web site (Revdex.com reserves the right to not post In accordance with Revdex.com policy)Please do not include any Information that personally identifies your customerBy submitting your response, you are representing that it is a t***ful account of your experience with this consumerThe may edit the complaint or your response to protect privacy rights and to remove inappropriate language If You should have any questions or concerns, please do not hesitate to contact me Regards, [redacted] *** .Dispute Complaint ID: [redacted] ( [redacted] )

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I will accept that offer even though I do not want toI will be filing a complaint with the [redacted] board and demand that hospital be investigated for uncleanlinessI am also in the process of filing another complaint against the same corporate office that owns this hotelIt has been one issue after another with the hotels owned by choice hotels Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I was NEVER informed that I could not change my reservation Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

Complaint: [redacted] I am rejecting this response because: I just went to your website to check on my complaint and it states the file was closed on 10/14/ I did not get any notification from the Revdex.com that there was a response dated 10/3/from the business We have reviewed the response and we are addressing other issues with Booking.com, however, we are far from satisfied with the hotel’s response It does not address the fact that the front desk was extremely rude upon check in, the room was in terrible condition, and the hotel ran out of ice & coffee the next morning We still will not accept anything less than a full refund for our rooms for one night Thank you, [redacted]

MrC [redacted] called from the business stated that the consumer stayed for nightsThe parking lot was busy but that is out of his controlAnd he checked the room that is in question and no mold was foundMrC [redacted] stated he checked into the treadmill incident and it was determined it was working previously and broke during useMrC [redacted] stated that upon check out the consumer was asked how the stay was and they only thing brought to the hotel attention was that the treadmill was brokeThe treadmill in in the process of being fixed nowMrC [redacted] stated that no refund will be issued

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This hotel's response is RIDICULOUS I stay in hotels all over the country for my job and I have never been charged the entire bill before even checking out of the hotel I got a statement shoved under my door saying the bill had already been deducted and the balance was zero This statement didn't magically appear under my door Someone put it there I called the desk immediately and they said it wasn't deducted and that I had to pay the bill again Luckily I had two pre-paid credit cards that I used By now, I had paid $which is the $twice Supposedly the manager said one was a hold SO, my question is, if you were already holding $why did I have go pay the bill again at the desk? Why didn't the hotel just use the $they already were holding? This is the procedure for every hotel I have ever stayed in This whole mess has been a nightmare and it withdrew my checking account Yes, the manager did give me $to get back home but it was her hotel that screwed up in the first place And to address the issue of hanging up on her, she was talking over me and arguing with me (which again, is rude and disrespectful) and since I wasn't getting anywhere with her I hung up the phone I called my bank and as of Tuesday morning, the hold was still in place on my credit card even after days of paying it again If this hotel has a policy of charging the entire bill before a guest even checks out its a crappy policy and should be changed And, even if they do hold the entire amount of the stay, DO NOT charge people again at the desk when they check out You already have the money on hold Why the heck would you charge it to me again? Again, I stay in hotels all over the country and if someone has a hold of the amount of the room, that is the money they use to pay the room not charge the guest again I would like a complete refund of my stay at Comfort Inn Suites I think it's the least they can do for all the nonsense I've had to put up with and the rudeness of this staff to argue with me about a policy that makes no sense If this does not get resolved, I plan to file a complaint with the Pennsylvania Attorney General's Office or go to the media Regards, [redacted]

My partner and I were attending a wedding in Texas back in October of A few weeks ahead of the wedding, we reserved a hotel room with Comfort Suites University from the 26th to the 29th of OctoberThis reservation had notes attached that I am disabled and would have my service animal with meAfter arriving it was made very clear that they had note received the notes and there were to be no pets on the groundsI wasn't concerned by this warning because my animal is medically necessary, I have a doctor's note explaining suchRegardless of my stance, the hotel staff would need the police to explain this to themRather than cause a confrontation, our resolution was ferry him off the property so he could do his businessThis was extremely stressful and unnecessary work, but we are Floridians visiting Texas, there was no need to voluntarily add police contact to this vacationUpon arrival, I noticed extremely loud marching band playing and active road construction, we immediatel

Complaint: [redacted] I am rejecting this response because: There is no truth to the fact that we didn't call to confirm our reservations, the call to the hotel was made on July 23, 2014, I also have proof of the phone call being made and the length on time that the phone call tookI'm also not in agreement with [redacted] statement about obstructing the exist, no one was obstructing any exists( the video footage from the hotel can prove that) we were all sitting down in the lobby waiting on the GM to come (which was a lie that was told to us, as well) Once again lies are being told and that is unacceptableMr [redacted] stated that he had proof of the cancellations, well I'm asking for a copy of both cancellation notices from [redacted] and the hotel cancellation of the rooms so that I can see for myselfAll I'm trying to get from this is someone to take ownership of this mistake and that hopefuly no one else will have to experience this kind of treatment Regards, [redacted] ***

From: ">Date: Thu, Mar 12, at 11:AMSubject: The Comfort Suites ***To: ***@myRevdex.com.org
I am responding to complain ***At my last contact with client, I advised her to contact her bank and get a fax and name of a person to have her hold released, and I would help her do that That is how debit cards workShe never got the information to me and hung up on me insteadI would assume by now the holds have been releasedI even in good faith gave her of my own money for tolls on way home, I have not ever done that. I don't want back just have this cleared and be done with complaintThank you ***Jennie N***General Manager
Comfort Suites-Exton###-###-#### (p)###-###-#### (f)West Uwchlan AvenueExton, PA ***

I really appreciate your taking the time to let us know of your disappointment in not having the banquet room supon arrival. We did set the banquet room up according to the agreement. We did show the agreement to the person who organized the banquet upon
arrival, however there must have been a miscommunication on the sstyle. The price for the banquet room was reduced from $and for the inconvenience we discounted the room to $300.00. Again, thank you for making the effort to share your thoughts. We feel that we have been fair in the reduced amount as the banquet room was utilized in full

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will accept the 40% refund as well as the points
Sincerely,
*** ***

Dear Representative,Mrs*** arrived to Comfort Suites on 2/12/She wasprovided a registration card that was initialed by her providingacknowledgement of her stay information(See attached) Sheinitialed the arrival date of 2/12/16, departure date of 2/14116, rateof $for the night of
2/12/and night of 2/13/She alsoinitialed a few other lines including we are a non-smoking facilityand do not allow petsMrs*** also signed at the bottomacknowledging the hotel is not responsible for any overdraftcharges resulting from holds placed on cards.When she had contacted me in March to explain she had onlystayed one night, I asked her to allow me to investigate whatcould, have happened and to call her backAfter looking throughdocuments, it was found that her room was cleaned as a stayoverand not a checkout on the morning of 2/13/16, indicating that shewas staying the two nights agreed upon during check-inIfhousekeeping goes to a room that is a stayover and no guestbelongings are in the room, it would be cleaned as a checkout,indicating she was no longer staying and she would have beenchecked out of our system(See attached) After informing Mrs.*** of this information, she stated she has a receipt thatwas given to her at checkoutI asked if she could please send methe receipt with a zero balance (which would have been shown ifshe had checked out)I agreed that pending .proof of a receipt of’a zero balance, I would credit her accountShe had sent a receiptbut had not shown a zero balanceI explained to her that thereceipt she provided did not show that she had checked out butsimply shown she was given a receipt for her stay up to dateThereceipt she provided would be the same receipt a guest canobtain at any time during their stay simply stating their balanceowed.Please contact me with any other questions or information I canprovide

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I am rejecting this response because:We spent the entire week of our vacation at different hotelsNo other hotel charged us twiceYou know you did that but won't admit it with the Revdex.comLike I said I have voicemail, email and our bank statement proving you charged us twiceI am also reporting your behavior to your management companyYou should be fired for the very poor customer service
Regards,
*** ***

Complaint: ***
I am rejecting this response because: When I spoke with the general manager, he did not offer to compensate me for the cake in addition to the 40% refundHe only offered the 40% refund which barely covers the cost of the cakeThe cake was $I will accept $for compensation of the cake in addition to a 40% ($79.67) refund on our room
Sincerely,
*** ***

Mr***,This letter is in response to complaint #***Mr*** *** arrived at the hotel at am as he stated in his claim, and is upset because he wascharged a fee for early check in. I explained to Mr*** that check in time is not until 3PMRechecked in to
the hotel hours.prior to check in time, and hours before check out timeFor him to assume that hours of his staywould be free is not reahstic.My night auditor left me a note to let me know that she had informed him of this charge although heclaims that she did notI am sorry that he is upset about the charge, but l am not able to remove it