Comfort Suites

Complaint: [redacted] I am rejecting this response because: The rings were reported missing once my wife NOTICED they were gone from the exact location it was placedYou think we are just sitting in a hotel all day no because we have things to doIf I place anything somewhere it will still be there; inanimate objects don't just grow legs and walk awayIt was never placed in a coffee filter it was placed NEXT to the coffee machineUpon noticing the rings missing, and as you say not in a "timely manner" from Monday to Wednesday, and as if you would have retrieved them the same day, and as if you check every item you own each day to make sure it is still thereYes you offered to help look, as if we did not already look everywhere in that room to include our belongingsNobody in this world is just going to admit to guiltThey have to be caught in the act or evidence, like video, proves that someone stole my wife's ringsYou might have have a bigger issue in that establishment so we checked out earlyRegards, [redacted]

WARNING Do NOT stay at this Comfort Suites, Worst hotel EVER, Management is horribleManager has her young daughter working the desk who is very rude to guest, during our stay a long time guest committed suicide on the first floor by using a gunI was there with a figure skating team ages 10-some of our younger girls were very upset by what had happened after learning it, and seeing some of the commotionI rented an extra business room they had for a rehearsal for my team but was not able to get everything finished because of some of the girls and the situationI spoke to a desk clerk trying to see if it would be possible to use the room the following evening for like half hour since we were not able to accomplish what we needed to due to the situationHer response to me was "No one shot themselves in this here hotel" I let her know I understand they may tell you to say that, but I was there when this occurredHer reply "I'm not sure what occurred but No one shot themselves in this here hotel, do you think our staff would be cleaning rooms if someone shot themselvesThat was a simulation"What hotel feels the need to hold a simulation for a suicide much less shoot off a gun, and remove a fake dead body??? Wow now that's great for the kids to watch! when I approached the manager she of course stands up for the daughter and says how I was rude to her because she has it on security camWell that's great because the security cam there is no sound so not sure how she would know what was said Oh yea it's her DAUGHTERThe so called manager literally asked if she needs to call the police??? For what?? Asking to use your extra room and complaining about your rude daughter? Day two as I'm getting my girls ready for competition and I'm on the outside of the building with two of my skaters, I notice police cars pulling up which I thought had something to do with the recent suicidecars all together, the manager walks out of the building and says that's him he's the one causing commotion with all the guest and our staffClaiming to the police that I was yelling in their lobby about a dead bodyI have over witnesses that claim other wiseI never raised my voice with this womanI encouraged the police to check the security cam and you will see how when I approach her I even go to the side of the desk to keep it on the down low, but because the complaint was about her daughter she didn't like thatThe police said to just stay away from her and deal with corporatewhen you ask who the owner is she claims she is, which is not the case, even local businesses said she's not the owner and let me know who wasStaff members even pointed out the owner and when I tried to speak to her she denys being the ownerWe had rooms in all and didn't even stay the last night, yet money was never refundedWhen called trying to ask about the last night the manager hung up on usCalled corporate and hotel claims they sent us an email which they never didDON'T WASTE YOUR MONEY ON THIS BATES HOTEL! Better off sleeping in your car! By the way Home office for Comfort Suites really does NOTHING about it! waste of time and energy and they should be ashamed to have this location with their name on itThey have lost my business!

We received your complaint regarding [redacted] ***Whilst we strive to provide excellent service, our hotel does have rules and regulations that we must followThe above mentioned guest checked in late on the night of April 9th, or early on the day of April 10th, Per any hotel just like ours, if a guest checks in before 7am charges are incurred for the previous nightThis guest knew and agreed to the nights chargeHer credit card did not authorize for the last night and therefore they were to be checked out on the morning of April 11th, 2015.As a business we do require and feel completed justified to at least ask for and retrieve payment for the services we provideThe above mentioned guest obviously is unhappy because she does not want to pay what was agreed upon during the check in processOnce again we believe we have not done nothing wrongrules and regulations must be followed at any business and that is what we did [redacted] was doing his job and explained the situation in detail to the guestThank you for your time

[redacted] I am rejecting this response because: We spent the entire week of our vacation at different hotelsNo other hotel charged us twiceYou know you did that but won't admit it with the Revdex.comLike I said I have voicemail, email and our bank statement proving you charged us twiceI am also reporting your behavior to your management companyYou should be fired for the very poor customer service Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The entire conversation was in EnglishDiscount rate should be applicable now instead of future discounts Regards, [redacted] ***

To whom it may concern,Upon further review, all steps taken were correct Unfortunately, we will not be refunding the guest Guest was notified of all charges and authorizations If you have any questions please feel free to contact us Thank you.James N*Regional ManagerP.OBox Dillon, CO 80435Office: 970-513-0300Fax: 970-513-• [email protected]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The comfort suites contacted me and reimbursted me the moneyThank you Regards, [redacted]

Initial Business Response / [redacted] (1000, 7, 2016/01/20) */ To whom it may concern, We do not sell anything on the internet We do not have any trial periods on productsNot days, not days, or any daysWe stand by our products sold in our Spa without limit We do not know any [redacted] from [redacted] We serve only our neighborhood - around our location We were open around Christmas time Considering all of the above as verifiable facts, we do not know who this person is and why this person stating what is in the complaint Best Regards, [redacted] Spa

Dear, [redacted] The individual cancellation policy was specified in the contract that was signed by the organizer of your reunionIt was in the flyer that she sent out to youAs well as on the e-mail that you receivedWhen we were making your reservation, we indicated h cancellation policy as wellI spoke to you after the cancellation deadline passed and you mentioned that your plans has changedI wasn't aware that you had a flu We allow cancellations after the deadline has passed in case of the family death, serious illness that require hospitalization or natural disasterAs we understand you are not falling under those circumstances, but we are willing to offer a refund if you can send us a proof of your doctor's visit on the 10th of September that shows you were diagnosed with the flu PLease, e-mail me - [redacted] Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have sent, via email, a copy of the Doctor's statement Regards, [redacted]

Yes, it has been resolved It took several weeks, but I was eventually refundedThank you, [redacted]

Complaint: [redacted] I am rejecting this response because: We are trying to solve this issue and the manger sends a response saying they blocked me and we had no issues? Is this how a customer service manger handles complaints? Expedia is taking the hotel off the website due to many customer complaintsI expect a refund and to be treated as a customer not called a liar and blocked? please anyone looking up this hotel be for warnedSincerely, [redacted]

We apologize for your unpleasant experience at our hotel We strive to make every customer’s stay a pleasant oneWe have held a meeting with the front desk staff involved regarding the early check-out, and the confusion with the housekeeping staff We have already offered to compensate her for the cake, which she refused, a 40% reduction on her room, which she also refusedShe said she would post to Revdex.com if we did not offer a 100% refund She filed a complaint with our hotel’s franchisor and they have offered her compensation in the form of points

I would give this motel a negative rating if I could Do NOT give them your card #!!! They charged my card $1,between different charges on three different days and I had to call them to get the money back into my account The last charge was $then instead of refunding it they charged it again!!! I was looking at my account and saw the two charges two days apart and they completely didn't get what they had done or at the very least completely denied that they had charged it twice and tried to tell me that's how my bank does refunds They are is!!! Now I have to dispute the charge through my bank because they denied the charge exists Then why is my bank helping me with disputing the charge if it doesn't exist!!!

[redacted] To whom it may concern,The customer was not charged twice but the extra pending charge was an authorization taken at check in The guest was notified of the authorization at check in and even had to initial and sign on the registration sheet Pending authorizations are also explained to guest that it may take 7-business days to come off account We apologized to the guest for the inconvenience via email and in person but the guest is adamant it is our fault We will not be giving the guest any refunds or free night stays for this matter If you have any questions please feel free to contact us Thank you.James N*Regional ManagerP.OBox Dillon, CO 80435Office: 970-513-0300Fax: 970-513-• [redacted]

Dear Mr [redacted] , We strive to do our best to serve all of our guest with great services, amenities, and a pleasant stayWe apologize for the inconvenience and stress that you experienced during your stay with us in EufaulaWe are currently in the process of rebranding the property and operate as an independent hotel during the transition periodGuest services welcomes the opportunity to explain this process in detail to youWe are not fully staffed at all hours because we are a limited-service hotelAs such, when you requested your linens be changed around midnight, the front desk staff was only on-site and available to assist you and your roommateWe hope they were able to promptly resolve any issues to your satisfaction We are sorry that you decided to check out earlyPending transactions that you experienced on any bank cards are in regards to your stayPending transactions are finalized upon departureYou can always send inquiries to your bank regarding how quickly they will process the activity and update your bank accountsTypically in our experience, this process takes no longer than 24-hours for most credit cards and 5-business days for bank debit cardsIf you need further assistance understanding your reservation, please call us and a guest service agent will be happy to assist you Hotel policy forbids guest service agents from allowing strangers to enter a room that they are not registered forMore importantly, it is company policy to ensure only registered guests into hotel rooms for the safety and security of all staff and guestsNext time, if you have a situation where two people need to enter rooms only reserved for you prior to your arrival and check in, please reconsider using our hotel’s authorization form that you were informed of by guest servicesGuest services agents accept this form via post, email, or fax for your convenience and can use the form to further assist you and your roommates’ needsOur free continental breakfast consists of a variety of items available daily from 6:00am to 9:00am CDTPlease visit the breakfast area to enjoy items such as pastries, juices, coffee, etcat no additional charge for registered guestsOur hotel routinely passes many inspections year-round by governing authoritiesThese results are publically displayed on site for your reviewIf you have questions about the nature of these inspections, please direct them to guest services who will be happy to assistOur staff thanks you for your input and will continue to learn from experiences and comments such as these to better serve future guests All the best, Staff and management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Yes we did get charged twice at our bank and we have our bank statements for our proof.We only stayed the one night at this hotel.And they charged us for a night we didnt stay And they have refunded our money back they owed us back to our bank accountWe will never stay at this hotel againAnd will never use our credit card for a room again for them to have access to our account

To whom it may concern: This letter is in response to the guest's Revdex.com complaint submitted to us on August 10, Allow me to personally apologize for our staff not providing you with proof of your stayIt is our policy to not generate receipts for guests who book and prepay a reservation through a third party provider because it is actually blocked from view in our systemManagement may override this function if and when necessary and although the dates of stay will be listed the rates themselves will not show as accurate due to pricing contracts with third party entities to pass along savings to guestsOn August 14, I performed an override to your account so the folio would be visible and emailed this directly to you, the guest, from our Choice reservation systemBeing a part of the military community and an Army family myself, I understand the importance of being able to provide finance with proof of stayIn addition to the email I sent you, included with this fax to the Revdex.com is the same copy of the receipt I sent you via email as well as a simple print screen that shows your dates of stay and the website with whom you made your reservationAgain, the rate is not exact but it will show that you were hereI hope the information provided here and attached is sufficient for you and your familyMy sincerest apologies again if any of our staff implied or acted with any sort of rudeness towards youIf there is anything further I may help you with please feel free to contact me directly with the above contact informationKind regards, [redacted] Front Desk Manager

Complaint: [redacted] I am rejecting this response because: I asked for a new room and was told I must pay for it at three times the rateI asked to speak to the manager was told on not available call on Monday as I did not available Expedia tried calling the Manger with nothing Even choice hotels was getting any responses So don't stay here if you have issues and you will the manager will call you a lier and never respond WORST HOTEL EVER AND EVEN WORSE CUSTOMER SERVICESincerely, [redacted]

Dear [redacted] I’m reaching out to you today in regards to your stay with us Saturday 2/17/at Comfort Suites hotelI have looked into this matter and found that the guest Renee McAfee booked her reservation through online/mobile phone appYou booked your reservation at 22:(10:55pm) through the reservation booking system for arrival date 2/16/for night with the departure of 2/17/Check in time is 3pm with a 4pm cancellationOur hotel held the room for you and at 3am our system will automatically charge all rooms in house credit cards for their stay and if any arrivals that have not shown up a NO Show Charge to the guest credit card that was needed to be provided in order to book your roomWhen you booked your reservation it was still Friday 2/16/so you would have needed to change the arrival date to Saturday 2/17/arrival date and 2/18/for the departure dateWe have no control what guest do when booking their roomsIt is very important you verify all your information is correct when you purchase something or provide your credit card for servicesWe have plenty of guest who arrive to the hotel after midnight needed a roomThe hotel wouldn’t have known that your reservation was booked for the wrong dateHowever you should have been sent a text on your phone and an email confirming your reservationIn the confirmation it will state your arrival and departure date, room type, room rate, our cancellation policy and directions to the hotelThis is the first to hear a guest received a text confirmation confirming reservation but not stating arrival and departure date with no costI would check your email for your confirmation tooIn the text screen shot you provide it states an email confirmation has been to [redacted] Also when booking your reservation through the reservation system it would have state that you have exceed the time for cancelling your reservation before you selected the button “book my reservation”Our hotel has no control with the online booking system with [redacted] Hotels nor is our hotel in charge of sending email or text room confirmationsYou are not the first person to book the wrong datesWe always advise guest to call hotel directly when booking a room or call the hotel directly after you book your room online just to insure it was done correctlyWe deeply apologize for any inconvenience this may have cause you or your family during your stayI have contacted [redacted] Hotels about the [redacted] Hotels appHave a blessed weekSincerely, [redacted] ***