Comcast Corporation

Comcast advertised that they could "bundle" my phone service, internet and cable service and make me a great deal. After 6 months of paying for the phone service I never got I was just told that they would not give me my money back even thought they did not provide me with the service I paid for. They did not port my number over and I never used the service. What a rip off! Talk about poor customer service, many trips to the store and hours on the phone with people telling me this issue would be taken care of only to be told that today I can not get my money back!

I would like to submit a highly negative review of Comcast. They made me promises to keep my rate the same so that I didn't cancel. However the next day I got an email showing a higher charge. This was the very next day. I believe they do this knowing how arduous it is for a client to call and go through their phone wait, have to verify you information over and over with an automated phone system that can't recognize what you are saying. They when you get a rep you have to do it again, then when you the you explain what happened surely the first rep can never help and must transfer you to another, which of course you have to re-verify all you info again. It is rather infuriating that they keep making you do this.. how would I have gotten this far in the first place if I didn't verify? And the first rep insists he will explain the situation to the next but everytime time the new rep asks you to re-explain the situation. It may strike you as a conspiratorial to you but I believe they make this process so diificult to wear you down on fighting and pushing them to honor their promises.
So when I called the first time, they said it was put in the notes for confirmation the details of honoring the lower price. Saying they will put it is the notes is all they do to assure you and sometimes you can get a name of the rep you are talking to. But the thing is, it DOES NOT MATTER that they put it in the notes. Because when I had to call back the second time she simply said "I'm sorry that rate isn't available, I can only offer you what is available" (which of course was a higher rate, even though it was in the notes that I called yesterday and was supposed to get the lower rate). She tried to get me to sign a contract then to get a lower rate. I have experienced that they simply lie and stonewall customers into giving in to their bad faith business practices. It make me furious that they make you call, tell you something on the phone, then it can be changed again on you (oh and bye the way each day you are being billed at a much higher rate which also back dates to the end of your last billing cycle) And when you discover it and can find time to call them (they rely on you procrastinating due to the horrible experience of having to call) they simply say "I'm sorry the other rep made a mistake, but this is what we can do for you" (which of course is not as good of a rate) and they act as if they are doing you a favor. The only reason I am not filing a complaint is that I feel they could retaliate in the future by way of poor service (yes managers at companies do that kind of thing). I hate comcast however there is no alternative with comparable internet speed here. I feel it is unfair to grant them a monopoly. I demand this no longer be the case.

Review: Over billing has not been corrected even though we have had committments from Comcast to do so.

On October 16 2013, we added phone and internet service to our bundle of services provided by Comcast. Our initial billing was high as we were charged for repeat service calls to correct problems caused by the first installer. We had a confirmation that these charges would be removed, but they were not. Our subsequent bill is impossible to decipher. We have asked repeatedly to speak to a supervisor when calling Comcast, but the standard line seems to be there is not one available. We need to sit down in person with someone to review this bill and decipher it.Desired Settlement: We want to have an appointment set with a billing supervisor who has the authority to make changes to review the bill with us and to provide us with the credits we are due. We believe we have been over billed hundreds of dollars in two months. Additionally, when we changed to Comcast, no one informed us that we needed to inform our previous provider that we were discontinuing our internet service with them. We have been charge by [redacted] for that.

Business

Response:

December 14, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: November 29, 2013

Re: [redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by [redacted] received in our office November 29, 2013 in regard to a billing explanation request.

I spoke with [redacted] on December 4, 2013 and confirmed that a detailed explanation of their overall bill to include monthly charges, current service package, promotional timelines and balance has been provided. I apologized to the customer for the customer service experience and the delay in providing a resolution. I confirmed that credits were applied to the customer’s account on December 02, 2013 for the installation fee and will reflect on the January 14, 2014 statement.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.

Regards,

Comcast corporate liaison

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Once the representative met with us, we were able to receive credit for the billings we had disputed previously, and were treated very well. We are very happy with the result, and the local staff of Comcast that worked with us to resolve our issues.

Regards,

Review: I have now made 19 phone calls in the last 3 days ( let alone the original phone call 2 months ago to purchase wireless internet for my site in [redacted], Fl and internet and local phone service for my parents site. I cannot, at anytime, get a straight answer from anyone on what the problem is that makes it so that I have no signal. The completely inept customer service I have experienced in the 19 phone calls, and the 7 hours and 26 minutes I have spent on the phone, all just to get a signal to my modem is insane. Everyone in this company passes the problem to someone else ( that ends up either back to original automated message, or some perplexed person that cant figure out why I was transferred to them in another part of the country that they don't even service Florida). The mess they have made and the amount of my time they have wasted is far to long to explain here. I now have an open account with no service and cannot get anyone to rectify it. This should be a complete embarrassment to anyone within this company that cares at all, ( if that does exist ).Desired Settlement: I believe that with all of the time I have wasted, that this deserves a phone call from some one from corporate who is above the ridiculous customer service that the rest of people are forced to endure. I can also accomplish my needs for each unit by adding a hot spot and extra cell phone to my [redacted] account. But silly me, I thought since Comcast is the cable provider in our motor home park, this should have been a simple addition. I also had the same problem last year for 2 days of customer service telling me it must be my equipment until the finally sent a technician out who realized you had never installed internet to the pole. Probably should have learned my lesson then.

Business

Response:

December 5, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: November 15, 2013

Re: [redacted]

[redacted], [redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by [redacted], received in our office November 15, 2013 regarding technical difficulties with their service.

I spoke with **. [redacted] on November 19, 2013 and confirmed the service related issues they experienced are no longer an issue. The internet service issues were resolved on November 17, 2013 by removing a filter on the outside cable. I also informed **. [redacted] that a promotion has been placed on her account for the four months that she will be in residence for the Performance Internet service effective November 19, 2013 and expires June 13, 2013.

In addition, telephone and internet service has been established for her parents. I apologized for any frustration and inconvenience she may have experience while trying to resolve these issues.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.

Regards,

Executive Support

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My cable box has been disconnected. I did not authorize the disconnection of my box and they aren't restoring service to my downstairs box. I've been told in order to restore my service a technician would have to come out and I would be charged even though the fault is not mine and it is on their company.Desired Settlement: I would like to be credited for the time my service has been off since 3/27/14 and I would like my box to either be fixed or replaced at no charge to me.

Business

Response:

April 22, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: March 28, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office on March 28, 2014 regarding technical difficulties with his service. I spoke with **. [redacted] and confirmed the service related issues she experienced with her cable service has been resolved. The cable service issue was resolved on March 28, 2014 when a defective cable box was replaced. I also informed **. [redacted] that a credit had been applied to his account on April 10, 2014 for the customer service experience and loss of services. The credit will appear on their next billing statement, which will be issued on April 26, 2014. I apologize for any inconvenience experienced in attempting to have her concerns addressed. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, **. [redacted]Executive Customer Relations Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Comcast installed internet and TV service at my house the latter part of July,2013. They ran the cable across my neighbor's driveway and across my yard and

informed me that they would return to bury it . As of this date they have not done so . I have made repeated calls, and went in person to their customer

service location in [redacted] ,MS and every time I was told it would be buried within five to seven business days . My neighbor has been very patient about

the cable across his driveway for almost a year but is ready for comcast to finish their job . I too am want it out of my yard. It seems like nine months

is plenty of time to do this job. I am tired of waiting.Desired Settlement: do whatever is necessary to bury the cable

Business

Response:

May 8, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: April 17, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office April 21, 2014 regarding a drop bury issue. I corresponded with **. [redacted] via email on April 22, 2014 in regards to his drop bury issue. **. [redacted] confirmed that the drop at the location has been buried. Our technical team buried the line at the location on April 23, 2014. The delay was caused by the appointment being rescheduled by dispatch due to the incorrect technician being sent to the home. I apologize for the customer service and any inconvenience this might have caused him. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at [redacted]. Regards, [redacted] Comcast Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I went online to comcast.net and logged into my account. I went to the SHOP/UPGRADE tab and saw a special on my internet package for 53.95 + model rental per month. I added it to my cart and went to check out, I was then transferred to online chat. I was then told by "Emmanuel", that price is only for when you add cable and/or phone service, shall we add cable? I asked WHERE it states I must add either of those services and he couldn't or refused to answer. I called the 800 to speak to a rep about this, I talked to "Rome" ID# [redacted], she also said they were not going to honor that price, but they can give me the "slower" 6Mpbs for that price. I offered a screenshot of the online price and she refused. I asked again if they would honor the price that is presented to me online, under my account. She stated "NO", I asked her if she was refusing to honor that price, she stated "YES".Desired Settlement: I would like the internet for the 53.95 + modem rental cost as advertised to me online

Business

Response:

August 20, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: August 13, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office August 13, 2014 in regard to receiving promotional rates. I spoke with [redacted] on August 13, 2014 in regard to his concerns. I apologized for any miscommunication or inconvenience he experienced regarding this matter. [redacted] was not eligible for the offer referenced in his complaint. I was able to offer him a new promotion for his Comcast High Speed Internet service. The promotion is a 12 month offer and has been applied to his account effective August 13, 2014 and will expire August 13, 2015. At the conclusion of the promotion, standard retail rates will apply. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ([redacted]. Regards, [redacted]Comcast Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We have called Comcast now going on 5 days to resolve out internet problems. We called 4 times last night and got hung up on after waiting on avg. 20 min. per call. Yesterday we were scheduled for a service call and they never came. We have spoken to "supervisors" on 4 occasions and they claim we have an appointment but no one shows up. Getting through to customer service is an absolute NIGHTMARE!! No way to get a direct answer...very frustrating as a customer.Desired Settlement: We want a repair done to our internet service. Also, we want compensation for the lack of service.

Business

Response:

September 2, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: August 14, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office on August 14, 2014 regarding Comcast service. I spoke with [redacted] on August 19, 2014 to discuss her concerns. A service technician went to the residence on August 19, 2014 to address the concerns. We found the problem was due to the customer’s equipment. The wiring left exposed from the previous service was also corrected during the appointment. A credit for service loss was applied on August 19, 2014; a credit for the service call was applied on August 21, 2014. A Customer Guarantee Credit was applied on August 11, 2014 for the missed service call. The service call was canceled due to a lack of available technicians in the area. The credits will appear on the September 7, 2014 billing statements. I apologized for any inconvenience or frustration this may have caused. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, LauraComcast Executive Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Laura called and was very prompt at fixing our problem right away. The problems have been fixed. Regards, [redacted]

Review: The advertisment offered a$25 [redacted] gift card. However, when I purchased service at store they said they could not give that deal. In addition, the sales agent at the toll free number would not even give me the advertised price.Desired Settlement: Gift Card for $25 as offered online. Get your geek on special!

Business

Response:

September 10, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: September 5, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office September 5, 2014 regarding a rebate. I spoke with [redacted] on September 8, 2014 in regards to her concerns. [redacted] was advised the [redacted] pre-paid card rebate is an online-only offer that was not available to her because she enrolled for the service at a local office. As a courtesy, a credit was applied to her account September 8, 2014. The credit will appear on their billing statement dated September 24, 2014. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Vanessa N[redacted] Comcast Corporate Liaison

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a "free" modem upgrade required by Comcast over three weeks ago and had not received it. I contacted Comcast Customer Service who told me that they couldn't determine why my order wasn't delivered and told me that they would expedite a new order. I then received an email indicating that I was being billed for a "one time install fee" plus expedited delivery for over $200. I called their Customer Service again and was assured that this was a mistake. Five days later and I still haven't received the new modem.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Deliver what was ordered and credit my account for "padded" billing.

Business

Response:

November 28, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: November 13, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office November 13, 2014 referencing service equipment charges. I spoke with [redacted] on November 17, 2014 and informed him that I confirmed the new modem equipment had been added on November 14, 2014. The shipping and change of service fees were removed from their account as of November 24, 2014. The additional equipment added in error was also removed effective November 17, 2014. The credits will appear on the next statement dated December 19, 2014. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Ms. S. C[redacted]Executive Escalation Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: After moving from the county into the city there was only 1 company that provided cable high speed internet and that was Comcast. So I called and was told about a 3 part package that included cable, internet @25Mbps down & home security all for $150/month. I had 30 days to cancel the service without penalty or bill if I didn't want the service. I had the services installed on 10/18/2014 and called and canceled the services on 11/16/2014, which is within the 30 day cancellation window to not be charged. During the call that I made to cancel the services the representative told me that if I wanted to keep the internet I would have to be charged the full price($68/mth @ 25Mbps Dn) for the internet not the "new customer" pricing although I was never a "contracted customer" anyways because of the trial period. I was frustrated with this and told them to cancel everything, so in order to keep a customer I suppose, the rep told me that they would give me a different package for the internet which was $38/mth for 12 mths @ 50Mbps Dn, which I agreed to. The representative on the phone ensured me that I wouldn't be billed for any of the 3 part package and that my monthly bill would only be approximately $40/mth. Well I go online to my Comcast account and my bill was over $300 for one month of service that I called and cancelled because I didn't want it anymore. After talking to Comcast customer service about it they stated that the bill was credited for $125 and the rest was valid since a technician didn't remove the equipment unit 11/18/2014. That's not my fault as a customer that did what I was supposed to in the allotted time frame for a trial. Also the customer care rep stated that when I cancelled my package it wasn't really canceling because it was really "repackaging". The rep I spoke to at that time NEVER stated that because if they had I would've canceled everything altogether and had been done with Comcast completely.Desired Settlement: For all billing charges from 10/18/2014 to the date that I had it changed to just internet only to de dropped (11/16/2014). The only bill/charge the I should see is for the approximate $40/mth.

Business

Response:

December 8, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: November 21, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office November 21, 2014 referencing a billing adjustment. On December 2, 2014, I spoke with [redacted] in regard to his concerns. I have confirmed that [redacted] has canceled his service as of November 8, 2014. An adjustment has been applied to his account on December 1, 2014 for canceling services within 30 days of the install under the Comcast Customer Guarantee. The adjustment will appear on their next billing statement, which will be issued on December 7, 2014. At this time the account shows a zero balance. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Ralph G[redacted]Executive Customer Relations TeamComcast Cable Communications, LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have an account with Comcast that started in May of 2014. I signed up for a certain service at a specified rate. I currently live in an apartment complex, and was notified by a Comcast agent via phone that the account address on my account had been entered wrong. When I provided the agent with my correct address my next bill was significantly higher in price for reasons unknown to me. I called several times to correct the issue but was told there was nothing they could do. I asked for someone who could fix the issue, long story short I have spent over 6 months trying to get my bill back to the original price I signed up for but was constantly told by everyone they couldn't fix the issue. I explained to them, look at my first bill concerning price and services compared to every bill after I just want it returned back to the original price as I made no request to change the services. I finally was able to get to speak with a gentleman who said he worked for Comcast cooperate. He spoke down to me non stop and said I could take the $20 credit for 6 month towards my bill or nothing. This was not a good enough resolution to me as my original bill price would still not be met with the $20 credit he was offering. He said that wasn't his problem to take it or leave it. I should note that in the 6 month process of speaking to several different agents at several different levels and locations my bill only seemed to increase in price every bill cycle! I'm to the point that after speaking with lawyers I will sue for all payments made and damages if this issue is not resolved ASAP!Desired Settlement: I am requesting that someone from corporate please call me at ###-###-#### so that I may get my bill returned to its original price, and any payments that I have made towards Comcast since the increased bills beyond the original payment amount be credited towards my account for future payments. I do not want a normal agent who is unable to make these changes. I want someone who with one phone call can make these changes as there surely is someone from Comcast that has this right and authorities! I will not be taken advantage of any longer!

Business

Response:

December 19, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: December 8, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office on December 8, 2014 regarding Comcast service. I spoke with [redacted] on December 18, 2014 to discuss his concerns. I apologized for any inconvenience or frustration he may have experienced while addressing this matter. [redacted] subscribes to our HD Preferred Plus Triple Play, which includes TV, internet and phone service at a promotional rate from October 1, 2014 to October 2, 2015. Due to agent error, on May 15, 2014 service was established for [redacted] at the incorrect address. The address was corrected and a new account was established for [redacted] on August 3, 2014. Due to agent error the same package and rate was not applied to the new account. A monthly billing credit was applied to the account and will expire on December 18, 2015. An X1 anyroom digital video recorder (DVR) was added at no cost on December 18, 2014 and will expire on December 18, 2016. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Laura H.Comcast Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

In 2014 I sign up for the "baseball" packaged. It costs about $200 but I didn't mind since I like baseball. This year I decided not to sign up for the package because I have the MLB network. But Comcast charge me $400. WITHOUT realizing it I paid them $375 last Saturday. That's a lot of money considering I'm on a limited income.

Comcast tells lies regarding the pricing of their services. It is a complete nightmare to try to resolve these issues. I am currently trying to get them to replay the recording of my phone calls with them. This company is unethical and makes extra money because everyone just get worn out from fighting them! I know I am just ranting but this is making me feel much better!

I had a tv box I had not used for months it was still in the origenal package retuned it to th Hzlet NJ airport plaza location the gentleman wo took it said 'wow you have not used this since you received it, you will be pro-rated and credited' I received the bill and all that was credited that box rental, I called the main office they told me I had to go to the Hzlet center for this I drove the 10 miles an was told they could not handle it that it was a main office isse, drove back home and calle and only got thr run around, and I was told they hsd no way of pulling records as to when I returned the box

I recently moved into my first home and decided to go with Comcast xfinity for my cable and internet service. HUGE MISTAKE! Two months into my contract in an effort to build financially I decided to downgrade my plan. On June 16, I called the customer service number. I asked specifically if certain channels were included and chose a package that fit the needs of my family and while still falling within my price range. I was told my package included Nick and Disney XD for my son, We tv and Oxygen for me, and that I would no longer have the On Demand option. The very next day my son turned to Nick only to find a note stating that it was not included in our package. I checked for the other channels and found that they too were missing However, ON Demand was still accessible. I called Customer Service and explained the issue and was very rudely told that those channels were not included and that I did not have On Demand. When I explained what I had been told just the day before the rude customer service rep said that wasn't right but could not explain to me what the package did include. Then when I asked just o be placed back on my old plan I was told that that was not an option because that package was no longer on promotion. I hung up frustrated and confused. A few days later I became even more confused when I got a call from customer care stating that I said I wanted to cancel my service. I said no such thing and have no idea where that information came from, I quickly dismissed the call. Last week, I received a call detailing a new promotion. I was told that I could get double the internet speed and more channels for a slight increase. I decided to try it for thirty days. I told the sales rep, I did not want any new equipment or any installation and he said that would not be a problem. Yesterday, I got a confirmation for an installation. I promptly called customer service and the sales rep told me that nothing needed to be installed and he could handle the upgrades which included a phone. I told him an added phone line was not necessary and hung up the call. This morning I went to watch a show on a premium channel only to find out that I was no longer subscribed to that channel either! I called 6 times before I was able to speak with someone and even then I could not cancel my service because of the pending phone order (that I did not authorize or want). I do not understand why this company has so little communication between its offices. I feel like every time I call customer service there is different information and no one can give me accurate information. BUYER BEWARE!!! There are no words for the incompetence this company bestows on its customers. I rather be without cable than deal with this nonsense any longer. I will get by on Netflix and Hulu and purchase individual episodes of my favorite shows online. It's cheaper and better for my sanity.

Horrible customer service. After several calls requesting a technician for our Internet service and being asked to clear the browser cache, we ended up canceling service.
If you are in an area where they provide good service, you may be in luck but overall, their customer service itself was enough for us to leave.

I logged onto the Comcast website to pay my bill. The total amount due on the website was 102.00. I paid the full amount right then. The next month I get online to pay, and Comcast states I am past due 30.00. I call the 1800 number, and they say "oh we were switching over to a different billing system, so you still owe the 30.00." How is it the customers fault that your billing system messed up? I paid the amount Comcast told me to pay, and then the next month they say oh it was our fault, but you still owe this. Comcast is the worst company to do business with. If you tell me to pay a certain amount, I pay the amount I'm told to. You don't get to tell me the next month that I did not pay the correct amount, when I paid what you told me to pay! Canceling tomorrow morning. I am ready to wash my hands of these crooks.

I have had many issues with Comcast, and hate the fact that they are the only cable business in my county. They were suppose to move my e-mail address to the address and I was told that they had done that. Come to find out they had not, and now have lost my e-mail for 8 days. But I was told that the e-mail was a curtsey and I do not pay for that. Plus when we moved, they had put a completely new system in and was not told that this was going to be the case. It took about a month and a half to get straightened out and was also told I was going to be receiving a visa gift card. That is yet to be seen! Have been given the run around so may times, that it's not even funny. So I tell them I want to cancel and then all of a sudden I have to go to the service center because they act like they can't even find me after they've dealt with me I couldn't ell you how many time. If don't have to do business with them, then I would not! I've hated this company for many years and would not recommend doing business with them. I soon as I can, I'll be going to the service center to cancel all ties with them.

Comcast offers a low price for cable internet, but their service needs a lot of work.
1. A technician showed up unannounced at our apartment and accused of having some type of "amplifier" on our modem, this wasn't the case and the technician installed a device on my router because of uneven signals. My internet stopped working after that.
2. I had to schedule a second tech. to come and he found that our cable was being used by upstairs neighbors and they had unhooked it for some reason. Tech was able to fix internet.
3. I get a $50 service call charge from Comcast a week later for the tech. that came. they automatically charged me out of a bank account that I wasn't using anymore. in fact all of my payments to Comcast where used with a different bank account. The account that they (without my consent) charged was an inactive account and therefore had no money in it and I incurred an overdraft fee.
4. I spent a good 20 minutes explaining this situation to Comcast customer support and the call got "dropped".
5. Called back and asked for a manager or someone with authority. explained it all over again and received very little understanding or acknowledgment that Comcast should not have charged me for a service call for internet that didn't work for reasons that were not of my doing. (they also didn't tell me when I set up the appointment that I would be charged)!!
6. The manager only agreed after much arguing that he would reimburse only the shipping charge for the "self installation" kit that Comcast provides when you set up service, a kit that I didn't even need (apartment already wired for internet) but ordered because you have to choose an option when setting up service.
7. The reimbursement no where near covered the my cost in this situation ($86).
8. bottom line is...
A. Had a Comcast tech show up unannounced accusing me of something that wasn't true.
B. I was charged without being told I would be charged.
C. Charged for issue that I didn't cause.
D. Charged automatically from bank account that I had not used once with Comcast.
E. Compensation offered by Comcast did not cover my loss. (also had internet that didn't work for the first few weeks of having it).
Highly unlikely that I would recommend Comcast to others.