Comcast Corporation

I really wish I could give negative stars/ratings.
I should start by stating, I have never been to this location, and probably never will, because comcast has the worst customer service via phone and chat service (online).
I absolutely hate that Verizon Fios is not available in my new area. I had it in my previous home...for many years and never had the amount of issues I have had in the past 3 weeks, trying to become a new comcast customer. It seems they have a team of incompetent, misinformed, rude employees, equally assigned department-wide.
I called several times, following the automated prompts, to no avail. The automated system kept disconnecting the call. Finally, I was able to get through to a live agent.
I only want internet, but they keep trying to upsell/bombard me with other products/services. My home is already prewired for comcast, because the previous owners had comcast service for everything (phone, internet and cable). I have my own modem, compatible according to their recommended modems, so I don't need a technician for installation. The representative on the phone informed me that I can forego installation, waiving the fee ($39.99), because the setup package would come with self install instructions. HOWEVER, she was quoting a monthly price/rate, much greater than the price/rate advertised online. She informed that she cannot offer the same deal listed on the website, so I politely declined and proceeded to try the online registration...
Online registration was a joke, because they kept trying to charge me for installation, that I DO NOT NEED, BECAUSE THE HOME IS ALREADY PREWIRED TO comcast. :-( When I tried to speak to "Ashley," the online chatbot rubbish, she told me new customers cannot waive installation and self-install equipment.... which was a completely different statement from the live agent on their customer service line, who informed me that I could self-install, considering I have my own modem and the home already has comcast installed.
This company is horrible and misleading. It is unfathomable how they have become a conglomerate in the cable/internet/phone industry. They, not only, make things difficult for customers, but also ensure they have the worst attitudes, while "serving" customers--the people who pay their company. [redacted] poor customer service must be their primary mission and the second mission... wallet rape.
I would rather pay more for less with a competing company than give my money to these degenerate ingrates.

Review: I actually have two issues with Comcast, the first is the billing problem. In September I paid via my debit card and verified the amount was taken out of my account. Then in October I went to pay my bill and September showed as not paid and I had a late fee + both months bills. I called them up and I was assured it would be taken care of. I went ahead and paid October's bill but not September's again or the late fee. I then checked a week later and it was still not fixed. Customer service said there was nothing they could do and someone would call me back. I gave them a good contact number as the primary number they had was having issues. I then called back today as it was still not fixed and the customer service rep said someone would call me back and they have a record of calling the number I told them not to call and left a voicemail (which they didn't, I can still check voice mails on the primary number they had but it won't get incoming calls). I asked him why they called the number I told them not to and he said there was a note to call the other number but no record of them doing it. As of right now I have two late fees on Septembers bill and a bank statement showing it was taken out on time.

The second issue is with the speed we don't get but pay for. I call four to five times a month about us not getting the speed we pay for. In April of this year we had technicians out here three different times! In one month! To try to blame it on our equipment, each time they found it to be a problem on their end but yet it has never been resolved. Almost every time I call I get the generic response that there is a problem on our node and it's currently down and will be looked at, but never given an ETA. We've had issues with them since we signed up last September (2012). They did give us a joke credit when the problem lasted days (like .80 cents for us not having access for a week). But have yet to resolve the problem. Our trailer currently doesn't have phone line ran through it so DSL is out of the question but I just bought a bunch of CAT5e cable and next week I'm going to wire up the trailer for phone line just so we can switch! Why should I have wire up my trailer just to switch because my isp sucks so bad and won't fix their problem. Comcast keeps telling me that if I pay them more money though they'll make sure I get the speed I should, but only at their highest level. Why should I have to pay them more for a service they can't get to work? Shouldn't they valve their customers enough to give them what they pay for. We currently only have them for internet as well.Desired Settlement: I would like for them to fix their billing errors, and give us a severely discounted faster speed since they can't ensure that at a lower speed that we'll get constant service.

Business

Response:

November 12, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F. Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: November 6, 2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by **. [redacted], received in our office November 6, 2013, regarding a billing issue and a service issue.

On November 8, 2013, a member of the Executive Customer Relations team spoke to **. [redacted] regarding his concerns. Our representative apologized for his service concerns and confirmed that our records did indicate several service outages and corresponding calls placed into our call center by **. [redacted] during the months of August and September. A billing adjustment was applied to **. [redacted]’s account for these service outages on November 12, 2013, and will be reflected on his next billing statement, due to print on November 28, 2013. No further service issues have been reported.

Our representative also reviewed **. [redacted]’s billing concerns. As a courtesy, several recent late fees from the months of August, October, and November, 2013, were waived, as well as a reactivation fee assessed to the account in August, 2013. These adjustments will also be reflected on **. [redacted]’s next billing statement, due to print on November 28, 2013. **. [redacted] was further advised we would research his missing payment.

On November 12, 2013, our team received confirmation that we could not locate any payment utilizing the credit card information **. [redacted] provided us. A member of the Executive Customer Relations team spoke to **. [redacted] on November 12, 2013, and confirmed with him that he would need to dispute this payment as being unauthorized with his bank. Our representative apologized for any frustrations or inconveniences **. [redacted] experienced in resolving these concerns.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.

Regards,

Executive Customer Relations

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: In the last week of July, 2014, my husband, [redacted], sought to add our phone/land line to his Comcast service of television/Xfinity and internet: double play to triple play. I, the wife, had [redacted] for phone/land line and internet service. He was promised that transferring the land line to Comcast would have NO impact on my internet service. Tragically, he believed the Comcast representative and agreed to change the home phone from [redacted] to Comcast. Yes, we are senior citizens; no, were not computer-savvy. And we trusted the Comcast representative and the perceived intentional misinformation.On 4 August 2014 my [redacted] service was completely lost: no phone, no internet. Beginning 5 August we both turned to our cell phones and spent hours upon hours seeking help to restore my [redacted] service. You can imagine my distress at losing my email and address book. We learned terms new to us: nothing in the system, no block or freeze, not portable, bring-back. disconnected services, finalized, activate, repoint processamong others. On 8 August 2014, at last, [redacted] sent a service representative to re-install service to me. While I was grateful to have my service returned, I felt very angry to have spent hours on the phone, endured enormous inconvenience, and now have added costs to my [redacted] bill for the restoration of service. In a phrase: Comcast STOLE my service with LIES. And after-the-fact, all other persons I spoke with said how bad their own experiences were, that I should never have trusted Comcast, how poor their service is. On this last quality of service my husband and I would agree: Xfinity was poorly installed and servicemen have returned several times to continue correctionsand will still return as the work is incomplete, having been poorly wired/installed!!!! But thats another taleDesired Settlement: Response from Comcast executives. Compensation for expenses in restoring [redacted] service. Explanation of failures by Comcast.

Business

Response:

September 30, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: September 16, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office September 16, 2014, regarding a billing issue. On September 19, 2014, I spoke with **. [redacted] in regard to her billing concerns. I apologized for any miscommunication or inconvenience she experienced regarding this matter. [redacted] confirmed that her telephone and internet service problem was no longer an issue and she was transferred to her former provider on August 26, 2014. A credit has been applied to her Comcast account on September 19, 2014 for the installation cost she incurred transferring her service back to her former provider and the inconvenience she experienced. The credit will appear on their next billing statement, which will be issued on October 15, 2014. In addition, I reviewed her current Comcast services and package pricing. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Yvette L[redacted]Comcast Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have an issue with connectivity of my cable since the beginning. I am paying for the x finity on demand yet I am not able to connect to on demand. I called the 800 so many times & usually get connected to overseas after a long wait. then either they have me disconnected or Transfer me to different people & get disconnected. Obviously they never call me back despite that they have my number. At last on 10/9/14 I was able to talk to a nice person name Eric & he tried to help me but he was unable to fix the issue, then he gave me a ticket # [redacted] & said somebody will call me within the next 48 hrs to resolve the situation. I have not heard from Comcast since. Ironically I tried to call but as usual they keep transferring my call & disconnecting me as usual. I am paying for a service that it is not provided by Comcast since august. Very frustrating situationDesired Settlement: Get my cable fixed & give me credit for the times I wasted on them & the service that is not provided for me since the beginning almost 4 months.

Business

Response:

October 31, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: October 18, 204 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office October 21, 2014 regarding technical difficulties with their service. I spoke with [redacted] on October 21, 2014 and scheduled a service call. The service related issues they experienced are no longer an issue. The service related issues were resolved on October 26, 2014 by replacing the digital equipment. I attempted to contact [redacted] after the service call but my attempts were unsuccessful. Credit has been applied to her account from August 20, 2014 through September 4, 2014 for loss of service. The credits appeared on their September 15, 2014 billing statement. Additional credits were applied on October 30, 2014 and will appear on November 15, 2014 billing statement. We would need to speak with [redacted] directly is there are still service related issues. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted]. Regards, Sheila W.Executive Customer Relations

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the problem has not been corrected, I still am unable to get on demand, and my service still gives me hard time, gets disconnected in a middle of a program that I am watching. I tried to call Comcast & that lady, but I was unsuccessful. Very frustrating.

Regards,

Business

Response:

December 04, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: November 26, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by Faraneh Fararooni, received in our office November 26, 2014 in regard to service issues. We spoke with [redacted] on November 29, 2014 to discuss her concerns. [redacted] advised she would be out of town for the holiday and would not be available for a service visit until after December 3, 2014. We spoke with [redacted] again on December 4, 2014 and she has requested a service visit for December 6, 2014. We will continue to be in contact with [redacted] and respond with resolution details upon completion of the service visit. We apologize for any inconvenience [redacted] may experience. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted]. Regards, Sheila W.Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

The problem is fixed as of now. Technician came yesterday.

Review: Every since I've had Comcast service, I have been having so many issues with my phone, internet, remove and cable boxes. Each time, someone needs to come out to my house. I would either have to take the day off or wait in the house for them to come on my day off. Last week they had to come replace a cable box in one of the rooms. This week the screen in that same room just says white with sound but no picture. The TV was perfectly fine before that. I have a schedule call for them to come out tomorrow (Thursday 11/20/14).

Last night I was having issues with my remote control, they couldn't help me, then my screen froze and went black. I called again it took them a while to tell me that there was a service outage in the area. This was all happening at 3:00 AM. So the service came back on and my remotes still aren't working. I was told that they couldn't get anyone to come out today. So on my day off I have NO SERVICE and its 20 degrees outside.Desired Settlement: With all the issues in this month alone, I want this months service complimentary....ie, this months bill wiped FREE.

Business

Response:

December 3, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: November 19, 2014 Re: [redacted]

[redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office on November 19, 2014 regarding technical difficulties that she experienced with her Comcast digital cable service. I spoke with [redacted] on December 1, 2014 and confirmed that the service related issues they experienced are no longer an issue. The service related issue was resolved by our technician on November 5, 2014 by replacing her cable box. As a result of the service issues a credit has been applied to her account on December 1, 2014. [redacted] is aware that the credit will appear on her next billing statement, which will be issued on December 26, 2014. I apologized for any inconvenience and frustration she might’ve experienced in attempting to resolve this issue. Feedback has been forwarded to the appropriate department in regard to the customer service experience. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me , please contact me at ###-###-####, Monday – Friday, 9:00a.m. to 5:30p.m. Regards,William C[redacted]Executive Customer RelationsComcast|North Central

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would also like to add that Mr. William C[redacted] has been in contact with me with my Comcast issues. I really like that kind of customer service. I will continue to be a long time customer of Comcast. Happy Holidays.Regards, [redacted]

Review: Comcast recently violated their own terms and conditions for automatic payments when they switched internal computer systems and did not process an automatic payment on the date specified. Instead because they failed to process the automatic payment I was charged a late fee and had to spend several hours on the phone with representatives who were unable to resolve the issue.

Comcast's terms and conditions of automatic payment state in the first paragraph that:

"...all payments will be automatically withdrawn from your specified checking or savings account or charged to the designated credit or debit card on the Comcast statement due date...".

Comcast had all the information that they needed to make the correct debit on the correct date, but failed to do that and therefore charged me a fee and forced me to spend several hours dealing with their customer support department and waiting for call backs from managers. This also impacts my employment status since a delinquent payment has been recorded on my account and my employer (Department of Defense) regularly checks the status of accounts to ensure financial stability of their employees.Desired Settlement: Seeing as this error was no fault of my own, and was a result of Comcast's failure to follow their own policies. I would like a full refund of the charges ($55.35), and a letter for me to show my employer stating that this was an error by Comcast and not any fault of my own.

Business

Response:

December 11, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: December 8, 2014 Re: [redacted] Dear Sir/Madam: This letter is in response to the complaint filed by **. [redacted], received in our office on December 08, 2014, in regards to his billing concern. I spoke with [redacted] on December 10, 2014 in regard to his concerns. I explained to him about the recent changes with the auto pay, as was also notated in his November 6, 2014 billing statement, and an update to his financial institution was necessary to keep the auto pay schedule uninterrupted. A credit was applied to the account on December 5, 2014 for the late fee. An additional credit was applied to the account on November 10, 2014 as a courtesy. These credits will appear on the billing statement dated January 1, 2014 I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Kimberly D[redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The one area that I dispute is that there was notification sent to me that I needed to update my auto-pay information. The note that appeared on my bill said that if I had auto-pay configured with my "banking institution" that I would need to update my information. Since I had my auto-pay configured with a credit card I didn't think that I needed to update my information.

Besides this small point, I am satisfied with the resolution.

Regards,

late December 2014 I signed up with Comcast. I had installer out January 3rd 2015. while the installer was there he managed to break the box outside where all the cable connections are located. second issue was ran cable over top of roof of house to install line into one room. third problem was the installer left all the wood shavings on floor and didn't clean it up. after installer left I noticed that room he ran a line into already had existing line there. next was about 3 hours into watching tv the cable went out. no tv at all. I called customer service which was absolutely horrible and requested a emergency technician out Sunday the 4th. they told me next day they could get out was Tuesday the 6th. at this time I was very upset with Comcast having no concern for the installation that was done and leaving wood and drywall shavings in my 3 year olds room that I cancelled their service. I received bills from Comcast for equipment and called billing and gave shipping numbers on equipment. so I never received another bill after January 22 2015. I went to purchase a car 6-19-15 to find my credit score dropped! I find out theres an collection from Comcast on my report. call customer service spent so about 2 1/2 hours getting the run around and all they want is the payment. I ask payment for what? then im told by the representative that I cancelled before the 30 days and there shouldn't be any bill.I get transferred to a 4th person and they cant help me either. so in the meantime as I type this I have been on hold for 31 minutes with no resolve yet. Comcast is not concerned with customer service. Keep in mind I NEVER received another bill after January 22nd nor did I get a call or email from any collections department. very disappointed in how they handle their customers and lack of concern for them.

Upgraded my service and was not told that I would be billed a service charge of 39.95 and 2 extra fees of 20.00 each for a total of 79.95. The first appointment they scheduled, they never showed up. The entire experience was horrible.

My bill just continues to get higher and higher. I had internet and tv services. Their cables never worked so we could never watch tv. Stuck watching netflix, which of course all of a sudden they are capping internet. WITHOUT notifying me. I work from home so I have to use internet daily. Why should a basic internet and cable bill be 282 dollars? I cancelled services. They apparently have no record of this and contine to bill me.

Horrible service and horrible customer experience. Xfinity home/internet/phone service. Home service constantly loosed connectivity to the internet. I have called several times and rescheduled appointments based on Comcast not showing up. Took time off of work and the last appointment was cancelled buy comcast with no call to me (at least that is what the person on the phone said). No one cares and it is difficult to get anyone on the phone to discuss the issues.

Hello,
I have been an Xfinity/Comcast customer for 5 years. I currently receive wifi, land line and cable service through this company. For the past 2 years I have had constant trouble with my cable, which required that I call customer service so that they could send a signal to my cable box in order for me to receive my programming. At the end of July 2015, I discovered that my wifi and land line had completely stopped working. I called customer service at Xfinity. They helped me set up an appointment with a technician to come to my home to change out my modem, because they stated that since they could not send a signal to my modem, I needed a new one. I was without land line and wifi connectivity for a week (This caused me to use a lot of data from my cell phone service, which raised my bill with them.).
On July 31, 2015, a technician came to my home. I had been expecting him and he came early, as he stated that his previous appointment had cancelled on him. The technician did not give me his name upon my greeting him. He seemed angry for some reason. When he looked at my modem, I asked him if he had a new one to switch the old one out. He rudely said that he could switch out my modem and not fix the actual problem, if that's what I wanted. I told him that I was only conveying what customer service had told me. He said that customer service knew nothing and that I should not tell him how to do his job. I found his tone highly offensive. I asked him if I had done anything to offend him, because I felt he was being unnecessarily rude to me. He said that he had done nothing. I told him that I found his attitude towards me to be threatening and aggressive and that he should leave. He left my home, but stayed parked in front of my front door. He did not leave. I became frightened and called Xfinity customer service and relayed the negative experience I had just gone through. The female representative told me that she was noting down everything that transpired. She said that she would pass my information along to a superior. I told her that I wanted to call the police because I felt threatened because the technician was still parked in front of my front door. She told me not to call the police. I told her that I wanted her to call the technician (who had by now been there for at least 15 minutes) and tell him to leave. She complied and the technician drove off. The representative apologized for my negative experience and said she would do something about my situation.
I decided to go to the main office in Minnetonka, Minnesota to get a new modem, as the customer service representative had told me that's what I needed to do. I was able to install the modem myself so that my wifi and land line was working again. The only problem now was that my On Demand service was not working on my cable.
On August 1st 2015, I had to call Xfinity again to let them know that I had no On Demand service. They told me that this time I needed a new cable box, which they said was incidentally highly outdated. They said they would send another technician over. I told them to please make sure that I got a respectful technician. The representative said that he did not understand what had occurred previously that would cause me to say that. I relayed what had transpired to him. He said that there was nothing in his notes that stated that the incident with the technician had ever occurred. Irritated that my complaint had been completely ignored by the former representative who I had spoken to, I once again had to tell the representative what had happened. He apologized for the inconvenience, said he would sent a technician out to me on the next day, and reassured me that my complaint was noted in their system . He told me that he would pass my complaint on to his supervisor who would then call me in half an hour. I never received a call.
On Sunday, August 2nd, a very respectful technician from Xfinity came to switch out my cable box. He thoroughly checked my cable wiring and made my cable reception better than before. I was highly satisfied.
I called Xfinity customer service on Tuesday, August 4th, to ask them about the status of my complaint. They connected my to a supervisor. I asked the supervisor whether my earlier complaint, regarding their rude technician, had been addressed. He said "What complaint?" I was extremely disappointed. I asked the supervisor if my former complaints had ever been noted down. He said all that he saw was that the first technician had never completed his job. I was flabbergast that a company as respected as Xfinity with millions of customers, was so completely disrespectful regarding the handling of their customers' complaints. I told the supervisor what had happened to me again, and how threatened I had felt when their technician did not leave the front of my home. I asked him if he saw anything in his notes regarding my experience. He said he was not aware of the technician's rudeness or that the technician stayed parked at my front door until a representative called to tell him to leave. He asked me if I had been given a ticket number about my complaint and I said no. He then looked at my file and said that there was a ticket made about my issue and that it had not been addressed. I told him that I was extremely disappointed with Xfinity and the way their customer service did not care to address my issue with a technician. He said he was very sorry and that he would call back later.
I am shocked that a multimillion dollar company such as Xfinity has such a blatant disregard for the safety of its customers when they are being threatened by one of their technicians. I am afraid that their technician will come back, because he knows where I live. I cannot believe that a company such as Xfinity is allowed to treat its customers the way it does. They do not care for the safety and/or satisfaction of their customers. I sincerely hope that my complaint here will be publicized and finally taken care of.

My cable television service was interrupted by Comcast because they said my account had been cloned. I was not contacted by Comcast they just simple interrupted my service and I found out when I sat down to watch television and called them to report that I was having trouble with my service. The customer representatives did not understand why this had happened and transferred me to a Ms Alma, whose message stated that she would call me back at her earliest convenience. I am paying for service that I am not receiving. This problem with Comcast is very consistent with other incidents related to their services. My Internet service was not working properly and I was on the phone with them for exactly 3 hours several times without a resolution, until I demanded they send someone out and then I was told they might charge me. It turns out it was their problem. I am now without cable service because they have allowed someone to clone my account. It is very disturbing that I must answer security questions before they speak with me about my account; however, someone managed to clone my account. I am filing this complaint because I was never contacted and they accepted a payment from me even though they said the account was cloned (whatever that means) which is a problem. No one was available to answer my questions or understood anything about how or why the cloning happened. Even my financial institution calls me if they suspect a transaction is fraudulent before honoring it. They never called me about a problem. In the last few years Comcast's service has become extremely bad. The cost has escalated but the service had gone downhill. My service was interrupted even though my payments are up to date and no call was made to me for verification.

I started my account with Comcast the first week of Aug. 2015 only because the apartment complex I moved in suggested them and I got a really great deal out of it. However, when trying to activate my service (internet and tv) I was unsuccessful and needed a tech guy to come out and set up my services. No big deal you would have thought. The tech guy said that the existing coax in my wall was for satellite only and they needed to drill to install one for cable. He went ahead and hooked up my cable and internet but instead of drilling he ran the cable cord from the outside of my apartment through my patio door into my home.
From then on it has been weeks of me contacting Comcast to try and get someone to my home to drill so that I can securely shut my door. I have called Comcast 15 times trying to get this resolved. How many times have they contacted me? 1 time, that's how many. I later found out that the Comcast person WAS NOT suppose to run cable through any door or window and it is very hazardous. I have talked to countless Comcast Agent and Supervisors and I have gotten no where. I was promised a visit from a tech guy yesterday Sept 10, 2015. I waited around my apartment from 8am-8pm on this guy. I called Comcast twice verifying my appointment and seeing if the guy would show. I was promised that he would be here at my home. And that I would receive a phone call from him letting me know his approximate arrival. I never heard from him he never showed.
Today I called Comcast, YET AGAIN, and talked to Tim a "Supervisor" at the I[redacted], IN location who was very short with me, not concerned, and then informed me that he would get someone out here to fix it but would charge me $100 to do so. Are you serious? I missed 8 hours of work to sit around wastefully waiting on Comcast. All I want is to be able to close my patio door. This is my safety we are talking about but Comcast does not care. They do not care about their customers nor are they worried about loyalty from a customer. I would not recommend this service to ANYONE!!!
PS: I am still trying to get his resolved before the winter months!

I have had comcast numerous times. Each time they come out I have additional issues with my cable, phone or internet services. they came out this morning for issues with my internet now I have no phone service. They need to start paying me for my time. This is the most inefficient company that I have ever dealt with. I have been on hold for 38 minutes and 16 seconds waiting for a supervisor to no avail. I have been very specific that they need to come out today. They were here this morning at 9am. I called around 1 when I realized that I had no phone service and explained that I would not be home until 3 when I spoke to the man about scheduling for them to fix what they had broken. At 230 I received a call from a girl that stated they would be out from 230 to 7 pm I explained that was not acceptable and she would need to call me back with a 1 hour window. I called at 4 and found out she had rescheduled the appointment for 2 days from now this is not acceptable. When they screw something up they need to be out that day I have now been on hold for 42 minutes and 49 seconds for a supervisor. Unacceptable!!!!

I called comcast for assistance with moving my service to a new address I was told they could not find my address and that someone would call be back after they add it in the system its been three days and no one called back. When I call back in I waited on hold for 30 minutes with speak with someone and when the advisor came on the line she took my account info and asked if I wanted to make a payment when I said no she hung up called back for a second time ad was greeted by a very rude advisor that acted as if I was eb messing up her day she did the same thing asked for my account number when I give it to her she asked if I wanted to make a payment when I said no she as well hung up on me. This is unacceptable and unprofessional

Horrible!!!! I have been with comcast for several years and this service is not reliable and the customer service is even worse. Initiate service with a deposit and of course there's no record of it. Never explained that data had overage. Incurred charges since July and called several time but was never explained about internet usage. You would think they would explain data usage at sales point or perhaps when it is installed. To top it all off Constantly having to "reset" box. Then the cancellation person M!3 Chanel was rude.

I currently have Comcast (AKA Xfinity) internet, cable and home phone services in my home. Since returning to this company approximately on year ago, I have had the worst possible experience with their product and most importantly, their customer service. I have had to contact the company's customer service department on several occasions due to issues with the cable service, such as not being able to order a movie because the system was requesting a pin. Note: We have never installed a pin. This one example has happened four times in 12 months and required not one, but typically several callbacks to the customer service department each time, due to inability of the representative to solve the issue, or repeats of the same issue moment's after hanging up. Additionally, customer service agent in billing, payments and technical support have reported different totals regarding our bill, we have been lied to about packaging information pricing, we have been hung up on or transferred without notification. Each time we call this company it is a nightmare. We have decided to end out service with Xfinity/Comcast and will not return. My family and I agreed to publish this complain because we want consumer's to know about the sub par experience we had and the utterly incompetent service this company is furbishing to it's "valued" customers.
My family's advice is save yourself the headache and go to one of their competitors. In 12 months, the customer service at Comast/Xfinity has done nothing but decline or stagnate right around HORRIBLE! Not worth it and as for us, never again!

Beware if Comcast Voice services. Unlike AT&T which has much better reliability of phone service, Comcast can leave you without 911 service when there is a problem with your voice modem. It can take up to 5 days for Comcast to repair your voice modem if there is a hardware or software problem with your modem. In that time if a family member has an accident or injury requiring immediate medical services you are deprived of 911 Emergency call services with Comcast. Consumer Beware.

When I signed up for this service, I was convinced to get the newest dvr. They told me the dvr was free for the first year and that I could just call in the second year and they would reapply the promotion. When I called in the first time, the agent said it was not a problem and fixed it for me, but then the next bill came out and it was back to what it had been before, the second time I called in they said they see that someone tried to reapply the promo but it did not stick but there was notions they could do about it. I called a third time and was offered half price dvr, but I wanted the full promotion due to the fact it is what I had been told by my sales rep so they sent me to loyalty. The loyalty rep then told me that they couldn't do anything to the account or follow through with what was promised. I will be going to direct tv when I get back from vacation.

DO NOT! I repeat DO NOT setup automatic payments. I have have my service randomly disconnected, incorrect address inputs, and even incorrect charges placed on my account multiple times. Each time I always got the same answer. "It was a computer error". Calling to get in touch with a customer representative is the hardest thing to do since they try to use a computer to talk to you the whole time which cant possibly understand the English language. It will keep asking you over and over to repeat yourself and then you will constantly be asked to take a survey. Comcast let me tell you that if someone is calling to get help with something they want to hear a real person on the other line not a computer that constantly gives them the run around. I am very displeased with my service especially since I have to be checking my bill every week for random input mistakes and charges. G[redacted]e F[redacted] hurry and come to Jacksonville so you can put Comcast out of business!!!