Comcast Corporation

July 24, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: July 13, 2015
Re: [redacted]...

**.
Jackson, MI 49203
Dear Sir/Madam:
This letter is in response to the complaint filed by [redacted], received in our office July 13, 2015 regarding a marketing material concern.
Upon receipt of this complaint, a Comcast representative corresponded with Ms. [redacted] via electronic mail on July 24, 2015 and discussed her concerns. All of the apartment numbers associated with and including the main address, have been added to the Comcast Do Mail List on July 24, 2015. Ms. [redacted] was notified via electronic mail on July 24, 2015 that it will take up to 30 days for the mailing to cease. An apology was provided to Ms. [redacted] for any inconvenience she experienced while attempting to further discuss her concerns.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact Terence at ###-###-####.
Regards,
Terence O[redacted]
Executive Customer Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

August 14, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: August 6, 2015
Re:  [redacted]...

       [redacted]       Ridgefield, CT [redacted] Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office August 6, 2014 in regard to an intermittent service concern.
I attempted to contact [redacted] several times, using all resources provided, to discuss the above referenced concerns. Unfortunately, my attempts were unsuccessful. However, our technicians did diagnose a problem in the area that was resolved on August 14, 2015.
In order to confirm that [redacted]’s concerns have been resolved, contact with [redacted] is necessary. I have mailed him a letter with my contact information on August 14, 2015 so that he may contact me to discuss his concerns further.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Thomas C[redacted] Executive Customer Relations
Western New England Region

Unfortunately, the information needed to properly review, address, and direct this inquiry to the proper market/team is not provided. In order to address and properly respond to this matter, we require the address and account number associated with the account/bill in question. The information...

provided is not enough information to locate the account in question. Please submit a new Revdex.com case under the address and account information associated with the account in question so we may investigate and respond to this case.Please Provide:Name on Account/Bill in disputeAddress associated with account in disputeAccount number as it appears on the account in dispute

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

September 2, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: August 25, 2015
Re:  [redacted]...


       [redacted].
      Greenwood, IN 46143
Dear Sir/Madam:
This letter is in response to the complaint filed by [redacted], received in our office August 25, 2015 regarding a service and billing concern.
A Comcast representative spoke with [redacted], an authorized user on [redacted]’s Comcast account, on August 27, 2015 and addressed his concerns. During the discussion a service visit was scheduled for August 29, 2015 for a Comcast technician to visit Ms. [redacted]’s residence and investigate the service issues. During the visit, the Comcast technician adjusted the radio frequency levels in the amplifier, extended the cable, and assisted Mr. [redacted] with reconfiguration his customer owned equipment. A follow up call was made to Mr. [redacted]’s and he confirmed the services are working according to specifications.
To further resolve Mr. [redacted]’s concern, on September 1, 2015 Ms. [redacted]’s account was repackaged into a new promotional offer for the HD Premier Triple Play package effective September 1, 2015 and is valid through September 7, 2016. This change in service generated a prorate credit which will be reflective on Ms. [redacted]’s billing statement dated September 2, 2015.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact Heather at ###-###-####.
Regards,
Terence O[redacted]
Executive Customer Care Specialist

Hello,The information that is listed on the case is not in a Comcast servicable area. We will 1 of the following. Either the address, the account number or telephone number that is associated with the account in question. Please have the customer provide this information so we can...

proceed with handling their request. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Bill C[redacted] was very understanding and helpful in this matter, and I trust he will do what he can to prevent further issues with other customers in the future. Thank you everyone for your help! 
Regards,
[redacted]

December 1, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: November 12, 2015
Re:     [redacted] ...

          [redacted]
          Knoxville, TN [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office November 12, 2015 regarding a billing issue.
On November 13, 2015, we spoke with [redacted] and a credit was applied to the account on November 12, 2015 for a service call charge and late fee. In addition, on November 13, 2015 we issued an additional courtesy credit. The credits will appear on the next billing statement, which will be issued on December 9, 2015.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Benjamin S.
Executive Customer Relations

June 15, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re:    Case Number:   [redacted]          Date of Notice:  June 8,...

2016
         [redacted]          [redacted]
         Fort Oglethorpe, GA [redacted] Dear Sir or Madam:
This letter is in response to the complaint filed by [redacted] which was received by our office June 8, 2016 regarding a collection notice received.
On June 15, 2016, we spoke with [redacted] and resolved the billing concern.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Kevin S[redacted] Executive Customer Relations

April 10, 2015 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:                  [redacted]Date...

of Notice:          April 5, 2015 Re:       [redacted]            [redacted].            Maple Valley, WA  [redacted] Dear Sir or Madam, This letter is in response to the inquiry filed by [redacted], received in our office April 6, 2015, regarding package pricing, installation and trouble call fees. Upon receipt of this inquiry, contact was made with [redacted] on April 7, 2015 via phone.  I apologized for the troubles she experienced when attempting to resolve her billing issues.  On April 7, 2015, I added a Preferred and Performance Double Play on a 24 month transitional promotional rate to [redacted] to correct the package and pricing to what she was expecting. The promotional year one rate took effect April 7, 2015 and will expire on April 7, 2016. The year two pricing will start on April 7, 2016 and expire on April 7, 2017, at which time, standard rates will apply. As a good will gesture, I have issued a one-time credit to [redacted]’s account.  The credit was applied on April 7, 2015, and will show on the April 11, 2015 billing statement.  I did apologize for the inconvenience that Ms. Strinbach may encounter while trying to resolve this issue. I trust that this letter provides your office with the information required in this matter.   Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted].  Regards, Nicholas B.Executive Customer Relations

August 13, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:    [redacted]
Date of Notice:   August 3,...

2015
Re:         [redacted]               [redacted]               Martinsburg, WV [redacted] Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office August 4, 2015 regarding service related issues.
I spoke with [redacted] on August 5, 2015 and he confirmed the installation of new services was completed on August 5, 2015. The failed self-installation was due to no outside tap running to their home. The previous appointment on July 30, 2015 was missed due to the job not being assigned to a technician in error. The customer was never notified to reschedule their appointment.
I apologized for any inconvenience and frustration experienced in attempting to resolve this issue. A credit was applied to the account on August 5, 2015 for missed appointments and installation fees.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Darlene P[redacted] Executive Customer Relations

April 12, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re:    [redacted]
         [redacted]...

         Clovis, CA [redacted]
Case Number:   [redacted]
Date of Notice:  March 29, 2016
Dear Sir or Madam,
I am writing in response to the above-referenced inquiry submitted to your office by [redacted].
Comcast’s records indicate that on February 25, 2016, [redacted] requested the port of her telephone number ###-###-#### to Xfinity Voice service. Comcast sent a Local Service Request to [redacted] which was rejected due to [redacted] showing the number inactive. On March 30, 2016, the number was activated and successfully ported on March 31, 2016.
On April 1, 2016, I contacted [redacted], authorized user on the account, to advise her of the aforementioned information, and to apologize for the inconvenience she experienced while attempting to resolve this issue.
I trust this letter provides your office with the information required in this matter. Please feel free to contact me if you have any questions regarding this matter.
Regards,
Dave V[redacted] Comcast Carrier Dispute Analyst
Toll free [redacted] or ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

December 6, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:           [redacted]Date of Notice:...

         November 16, 2014 Re:       [redacted]            [redacted]            [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office on November 16, 2014 regarding Comcast service.  I spoke with [redacted] on November 19, 2014 to discuss his concerns. I apologized for any frustration or inconvenience he may have experienced in resolving this matter.  On April 18, 2014 [redacted] had our Xfinity Performance internet only installed at a promotional rate from April 18, 2014 to October 18, 2014. No record of a prepaid card offer was found in the account history and this promotion did not include a rebate. As the first payment was late, any rebate offer would have been voided. As a courtesy, a monthly billing credit and an internet speed increase at no cost were applied to [redacted]’ account on November 19, 2014 for the duration of 12 months which will expire November 19, 2015.  The monthly billing credit will appear on the December 7, 2014 billing statement. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.    Regards, Laura H.Comcast Executive Customer Relations

January 12, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:   [redacted]
Date of Notice:  December 30, 2015
Re:    [redacted] [redacted]
         [redacted]
         Arlington, TN [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office December 30, 2015 referencing property damage.
On January 3, 2016 a service call was completed. There were no problems detected with [redacted]’s services and the technician confirmed the services are working within Comcast standards.
On January 12, 2016, I spoke with [redacted] and confirmed that the damages are scheduled to be repaired by a third-party contractor on January 16, 2016. The date for the repairs is based on [redacted]’s availability.
Additionally, I have reviewed the monthly rate and confirmed [redacted] is receiving a twelve month promotional discount beginning December 16, 2015 through December 16, 2016 as previously offered by the customer service representative. The promotional discount will be reflected on the billing statement dated January 31, 2016.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Deidra H.
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  If and only if credit is issued for a minimum of three months. I will not accept a 1 month credit. 
Regards,
[redacted]

the process was not well communicated... but I rest my case, not worth all this debating if Comcast likes to set "terms" to protect themselves but not their prospects/customers... and if Revdex.com doesn't care to read the signed paperwork to intercede. what an awful experience...

December 15, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:    [redacted]            Date of...

Notice:   November 26, 2014 Re:       [redacted]             [redacted]            [redacted]...⇄  Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office November 26, 2014 regarding a billing issue.  On November 28, 2014 I contacted [redacted], the account holder, in regard to his concerns. A credit has been applied to his account on November 24, 2014 for custom charges applied by the technician during a service visit. The credit will appear on their next billing statement, which will be issued on December 25, 2014. I trust that this letter provides your office with the information required in this matter.   Should you have any questions or need additional information, please contact me at ###-###-####   Regards, Nina T. Executive Customer Relations

July 18, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number:   [redacted]
      Date of Notice: July 6, 2016
...

      [redacted]
     [redacted]
     [redacted] [redacted]
     Chesterfield, VA [redacted] Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a credit report dispute.
On July 8, 2016 I spoke with [redacted] and advised the credit check that was performed on May 26, 2016 has been corrected and the credit bureau has been notified as of May 31, 2016 and [redacted] will receive a confirmation letter within 30 business days. I explained the bill, advised the credit request is unjustified and has been denied. As Comcast is not able to fulfill the request and [redacted] would have to seek out legal counsel with the credit agency for compensation. I apologized for the inconvenience experienced while trying to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at [redacted].
Regards,
Colleen B[redacted] Executive Customer Relations