ColourPop Cosmetics, LLC

Complaint: I am rejecting this response because; of a further complaint after receiving my package today.On March 29th, I received my package with a "gift" inside apologising for the latenessI was pleasantly surprised with the gesture as I proceeded to open the gift thinking it was a lipstickAfter fully opening the gift I felt insulted to say the leastThey gifted me with one of their "sculpting Stix" in the colour 'castle' which was too light for me being a black womanHow? How could you assume my ethnicity and conclude that the "gift" would be a match for me? This is just the icing on the cake as I was willing to let the bad customer service scenario goEven if it was a gift and it's usually the thought that counts, I wish you would have thought about the receiver of the gift a bit morea coupon code or a gloss would have been okTHERE IS NO EXCUSE for these racially insensitive "mistakes" companies keep making in their advertising and product distributionNot to mention that this same collection that is now discontinued as well as being previously under fire for naming the darker shades names like "yikes", "typo" and "dume" whilst naming the lighter shades like the one I received "castle", "venice" and even "gummy bear"I'm obviously going to refrain from purchasing their products in the futureBefore replying, don't bother redirecting me to your terms and conditions page followed up with a "sorry for the inconveniences caused xoxo ColourPop" because i've had enoughI can't wait to share my experience.Regards, N [redacted]

An agreement was reached to refund the extra freight plus and an additional amount for good will Sincerely, [redacted] / Colourpop Accounting

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11875407, and find that this resolution is satisfactory to me Regards, S [redacted]

Complaint: I am rejecting this response because:Whether you have a return policy or not, your products should be safe and not cause bodily harm or disfigurement for their intended purposeAnd your customers should not have to incur surgery costs and scarring as a result of use of these products! The lack of professionalism, customer service and general concern for your customers is appalling at best Regards, S [redacted] ***

Good Evening, We have received the customers' rejection response, and would like to note that it is our best interest to always accommodate our customers to the fullest extent; unfortunately, there are times when we are not able to make order modificationsIn our initial conversation with the customer, we did note that we could modify her order as long as her order had not entered the shipping process; when an order has entered the shipping process, this does not mean that the order has shippedAn order is considered to have entered the shipping process once a packing slip has been printed for the order; a packing slip is the invoice that is received inside of the customer's packageAn order cannot be modified once a packing slip has been printed because the change won't reflect as the order has already been printed When we received the customer's email indicating the changes she wanted made, a packing slip had already been printed for her order which is why we were unable to modify her order

Good afternoon,Original order was placed 10/26/and shipped 10/28/LN [redacted] USMost packages sent internationally are delivered within 7-business daysAs the original package's tracking was last updated 10/31/16, USPS has deemed this package "inevitably lost." Due to this, our CS team issued a replacement for the customerThe customer initially emailed and addressed on 11/21/and a replacement Rwas issued 11/25/and shipped 12/5/Tracking for this replacement is LN [redacted] USThis package is currently in-transit to its destinationWe request for the customer to periodically check tracking for any updatesAs the replacement has been sent, the inquiry has officially been resolved.?

Good Morning,? We have received correspondence from the customer in regards to orders and 3231503; a replacement for order was issued and delivered on 8/25, [redacted] [redacted] ? A replacement for order is currently processing and should be shipping very soon, the customer has been notified that an email with tracking will be issued? once her replacement order ships.?

Complaint: I am rejecting this response because:there was not an insufficient addressThe customer service has been rude and patronizing, which I've realized is not exclusive to my caseThere is a bevy of complaints about rude customer service on their Facebook pageI qualified for a free lipcolor and I'm just asking that the company honor their promotion because the error was entirely on their part Regards, M [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11862869, and find that this resolution is satisfactory to me Regards, M [redacted]

Complaint: I am rejecting this response because:This is horrible Custer service since your just trying to squeeze more money out of me instead of resolving the issue at handThere's gotta be something you can do if you CARED ABOUT YOUR CUSTOMERS WHO GIVE YOU BUSINESS.Regards, Brielle N

Good afternoon,? We do our best to assist each customer as best as possible with their order inquiriesThe customer reached out to our team on 1/regarding the location of her order 9166789, which was shipped on 12/30/We informed the customer that her package was currently in transit to her, and that typical transit times are 3-business days, as is stated on the shipment confirmation email and our FAQ https://support.colourpop.com/hc/en-us/articles/115000294631-My-order-shipped-wh...⇄ The customer's shipping address was located in New Jersey, which has experienced shipping and delivery delays due to Winter Storm GraysonAs per a USPS Industry Alert on 1/5, there was notification of the possibility of late and non-deliveries in the areas of Connecticut, Massachusetts, New York, and New JerseyThe full alert sent out by USPS has been attached to this response for your convenience.? The customer opened a dispute with PayPal on 1/stating that the package was not receivedAt this time order was still within transit times as per our FAQ page, with 1/5/being the 5th business dayAs the customer's order was still in transit on Monday, 1/8/18, we issued a full refund to the customer as a customer service courtesy, as our return policy typically does not allow returns, refunds, or exchangesThis information is also located on our FAQ https://support.colourpop.com/hc/en-us/articles/115000433831-Return-Policy? We have followed up with the order's tracking and can confirm that the customer's package was delayed due to Winter Storm Grayson, as the package was delivered on the 8th business day, 1/10/As this is the case, the customer has received both her package and a refund for the order at this timeThe customer's inquiry is considered resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11634850, and find that this resolution is satisfactory to me Regards, S [redacted]

Good Morning,We understand C [redacted] 's concern regarding her coupon not processing with her order, unfortunately, we cannot add a coupon code once an order has been placedThis information was passed on to C [redacted] who then decided that she would rather cancel the orderPer her request, her order was cancelled and refunded on 5/13, refunds take 7-business days to appearShe should see her refund shortly, thank you.?

Complaint: I am rejecting this response because: it does not state that when you purchased the product of beforeIt that was the case I would have no made the purchase Regards, I [redacted]

I have reviewed the response made by the business in reference to complaint ID 11607758, and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: I am rejecting this response because: it does not state that when you purchased the product of beforeIt that was the case I would have no made the purchase.? Regards, I [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12293256, and find that this resolution is satisfactory to me Regards, [redacted] **

Complaint: I am rejecting this response because:This is horrible Custer service since your just trying to squeeze more money out of me instead of resolving the issue at handThere's gotta be something you can do if you CARED ABOUT YOUR CUSTOMERS WHO GIVE YOU BUSINESSRegards, Brielle N

Hello,The customer contacted us on December 29th to inquire when she would receive her order The customer was informed that the package was in transit to the destination, and that international shipments can take up to business days to arriveThis is stated as such on the customer’s shipment confirmation email, as well as our FAQ https://support.colourpop.com/hc/en-us/articles/115000294631-My-order-shipped-wh...⇄ 21st business day for the order is January 18, as it was shipped on December 20, According to tracking data from Royal Mail, however, the package was successfully delivered and collected by the recipient on January 5th, As this is the case, this inquiry has been resolved

Good Evening, After our initial conversation with the customer, a coupon code was issued in place of a refund as we do not currently have a refund policyWe understand her frustration and do apologize for any inconvenience this issue may have caused, however, we have this policy is in place to be fair to all of our other customersThank you