ColourPop Cosmetics, LLC

P [redacted] , My apologies for the estimates on our response time for communication as well as our shipping time Your product is at the USPS Santa Clarita Processing center where I believe they consolidate for cross country shipping You should have received a tracking number to follow it's progress If you haven't please let me know and I will forward it to you Sincerely G [redacted] / Colourpop Accounting

Below is a clip from an email that I sent to Cassandra Vallez on 12-31-in regards to order Colourpop processed the refund for this order on 12-29- I do not know why the product did not make it to her nor why it took so long for the product to be found undeliverable then returned Once it was returned it we did refund the funds If she does not have the money yet, it is in process Sincerely G [redacted] / Colourpop AccountingCassandra, Sorry about the painful process [redacted] [redacted] is the tracking showing that the package left our facility on December and spent a month wandering around Texas it seems, before finally making it back to Colourpop on the 28th When Colourpop receives back a package we automatically refund the money which we did on the 29th The money has already left our account an should be at your bank It does take time for banks to put the money back in your account but you can call your bank to see if can be pushed faster with transaction ID 77***(below is the full screen shot) Sincerely G [redacted] / Colourpop AccountingTransaction ID: 78***94658Transaction Status: Refund Settlement InformationSettlement Amount:USD (24.99)Settlement Date and Time:29-Dec-16:38:PSTBusiness Day:29-Dec-2015Batch ID:351***72Authorization InformationAuthorization Amount:USD (24.99)Submit Date /Time:29-Dec-13:47:PSTAuthorization Code:029658Reference Transaction ID:77***254Transaction Type:RefundMarket Type:eCommerceProduct:Card Not PresentAddress Verification Status:Retry, System Unavailable (R)Card Code Status:Not ApplicableCAVV Result Code:Not ApplicableFraud Score Applied:Not ApplicableRecurring Billing Transaction:NPartial Capture Status:Not ApplicableCustomer IP:Payment InformationCard Type:VisaCard Number:XXXX6744Expiration Date:XXXXTotal Amount:USD (24.99)Order InformationInvoice #:1721825Description:ColourPop - Order 1721825Customer Billing InformationName:CassandraVallezCompany:Address:[redacted] **City:El PasoState/Province:TXZip Code:79934Country:USPhone: [redacted] Fax:Email:[email protected]

Good afternoon, Colourpop's statement is very inaccurateOne, they did not respond to ANY of my emailsI want them to forward the email conversations between us so the Revdex.com can see that they did not respond to any of themTwo, they saw my complaint on instragram about not responding to my emails and not giving me a confirmation code so they decided to contact me through INSTAGRAM ,not through email (I attach the conversation)In that conversation, you will see that they did not mention anything about responding to my email or getting my email Third, I will attach the bank statement that shows that they did not return my moneyFourth, I went to the post office on several occasions( 5/19-5/22) and they stated that I did not have any package thereFifth,Colourpop never sent me that confirmation code,and the code does not even work I want Colourpop to forward the conversation between us through email showing both the date and time -S [redacted] *

Good Afternoon, The customer reached out to us in regards to an order that she had recently placed, she noted that she would like to remove an item from her orderWe responded and noted that we could swap items of equal value however, by the time the customer emailed back with her request, her order had shipped.Unfortunately, this is a very time sensitive issue; we always do our best to respond to customers within 24-hours after each inquiry they sendEach correspondence with the customer in regards to this issue was within a hour time periodUnfortunately, as we do not currently have a return policy, and will not be able to issue a replacement for the customer's duplicate itemThank you

Complaint: I am rejecting this response because: I did not sign for the packageThe package was deliverd to some one elses house and I pulled the signature from the post office and it is a scribbleI do not have the packageIt did not arrive at my house nor did I sign for it Regards, E [redacted]

Good Morning,? The customer did contact us in regards to damaged product for order 2***19, we requested photos for the damaged items and are still waiting to receive themA replacement order for this customer is currently processing, the replacement order number is R2***19, once the order ships she will receive an email with trackingThank you

Hello,The customer contacted us on August 28th to inform us that they had not received their order which was shipped on August 11thAccording to USPS tracking data, the package was processed for return to sender in Dubai, UAE and received at our headquarters on September 25thThe customer was issued a refund for her returned order which is our policy for all returned ordersThe customer was informed that a refund was issued for her returned order and that the refund would appear in her account within 7-business daysThank you

Hello,The customer contacted us on October 23rd to inform us that she had not yet received a package for order 8032768, which was shipped on October 10thWe have reviewed the customer’s order and can confirm that the order was shipped via ground shipping, as it includes an item (nail polish) that is only eligible for ground shippingShipping restrictions are available on the USPS website via the following link: https://www.usps.com/ship/shipping-restrictions.htmDomestic shipping times are typically 3-business days however, as the destination address is located in Massachusetts, ground shipping may take additional business daysAs we aim to assist each customer as best as possible, a replacement package was offered to the customer on October 27th as a customer service courtesy for the delayA response from the customer is currently pending, but a replacement package will be issued upon confirmation from the customer

Hello,The customer contacted us on March 29th to inform us that she had received a broken item in her order The customer was asked to confirm her payment information so that we may verify her orderDue to a recent high volume of inquiries, our response time was delayed and the customer’s response was not reviewed and responded to within our typical 24-hour response time frameUnfortunately, during this time the customer opened a dispute with PayPalWe are currently working with the customer and PayPal to reach a resolution as soon as possible

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12909163, and find that this resolution is satisfactory to me Regards, [redacted] **

Hello, The customer contacted us in regards to her Ultra Metallic lipsticks that she felt were half fullWe advised that this product does retain a mousse-y consistency which makes is moldable and easily moved within the vial; we also noted that this is not an indication of missing product as all products are filled to net weightThank you

A replacement shipment was sent on tracking USPS [redacted] [redacted] and shows as being received April 2nd Hopefully all is OK Sincerely G [redacted] CP Accounting

Customer service is very important to usWe have created order? 6807695b to replace the customer's damaged Gemini by night paletteProcessing takes 3-business daysThe customer will receive an email with tracking as soon as the replacement? order ships.? The customer is advised to contact our Customer Service team if they have any additional questions: [email protected]? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12280557, and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello,The customer contacted us on December 26th, to inquire about the location of her order It was determined that the package for this order was returned to sender according to tracking data from USPSThe returned package was received at our facility on January 23rd, and a refund was issued on January ? 25th, 2018, as per policyMore information regarding our policy for returned packages is available on our FAQ https://support.colourpop.com/hc/en-us/articles/ [redacted] 272-USPS-says-my-package-is-undeliverable-What-happens-nthe customer was issued a full order for the returned package, this issue is considered resolved

[redacted] ,Unfortunately Colourpop does not have any special contacts or phone numbers with the USPS that give us more information than you were able to receive directly I don't really think the USPS would be able to figure it out, only that it left Texas on Tuesday I'm not sure about the generic sounding responses other than we have multiple people handling questions as they come in and maybe they did not understand the details of the problem Hopefully the package just arrives at your house shortly If it is receive back at Colourpop, we automatically refund the money Sincerely, [redacted] / Colourpop Accounting

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11130116, and find that this resolution is satisfactory to me Regards, P [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11692049, and find that this resolution is satisfactory to meBut, please send me an exact date the order shipped outI cannot just accept it without any promiseThank you Regards, L [redacted]

Hello,The customer contacted us on November 30th to inquire about the status of her package for order which was rerouted according to tracking information from USPSAlthough tracking for her package updated on December 4th and was marked as delivered to her shipping address, the customer stated that she had not received her packageAs we aim to assist each customer as best as possible, a replacement package Rwas issued to the customer on December 15thThe customer will receive tracking information once the package ships

Customer has been issued a replacement package for her issueTracking:? [redacted] [redacted] ; according to tracking, this "item was delivered in or at the mailbox at 2:pm on May 8, in PAULSBORO, NJ 08066."