ColourPop Cosmetics, LLC

Good Morning, arial, sans-serif;">The customer reached out to us in regards to order 3563571, she noted that she had not yet received itWe looked into her order and found that her package was returning to us due to an insufficient address: September 6, , 9:am Insufficient Address MACOMB,ILPer our returned package policy, all returned orders are canceled and refunded upon delivery; unfortunately, we are unable to re-issue returned orders as it would be unfair to all of our other customers who are in similar situationsOrder was received at our HQ, and a full refund for the order was issued; the promotional free products are now available for purchase so that she may re-orderWe apologize for any inconvenience this issue may have causedThank you

Good morning,The customer was issued a replacement package Rfor their damaged item on 12/This replacement package was shipped on 12/and is currently in transit to the customers destinationTracking: LZ197683838US As the replacement for damaged item has been issued, this inquiry has been resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12209357, and find that this resolution is satisfactory to me Regards, L [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12711716, and find that this resolution is satisfactory to me Regards, L [redacted] ***

Hello,The customer contacted us on December 7th to inform us that she received a defective item in her order As per our policy, she was issued a coupon code for the value of the product, and later offered a refund for the value of the product as an alternative to the coupon codeAs we aim to assist each customer as best as possible, a one time courtesy replacement of the product was offered and accepted on December 12thA replacement package Rwas issued on December 12th and is currently processingThe customer will receive tracking when the order ships

Hello,The customer contacted us on May 2nd regarding a promotional code that was not applying to an order she was attempting to placeShe was advised that the promotion was no longer active and that, as a result, the code was no longer validOur promotion was limited time only and would run while supplies lastAs a result, the promotion ended on 5/at 12:PM? As we want to aim to provide each customer with a resolution, we issued the customer a $coupon code for any inconvenience that may have resulted from our promotion endingThe coupon code is valid for three months as coupon codes cannot be used during select promotional periodsAs this is the case, the customer’s inquiry is considered resolved

Good afternoon,? Our Customer Service team issued a replacement package for the customer on Jan 19th, This replacement package (5378164B) shipped Jan 20thTracking: [redacted] [redacted] ? Last tracking update states, "Your item departed our NASHUA, NH destination facility on January 22, at 12:pmThe item is currently in transit to the destination." We recommend the customer to periodically check their tracking number for updates regarding the delivery/location of their replacement packageAs the replacement package has been issued, this inquiry has now been resolved

Good afternoon,(Please note, all time references are in PST.)The customer initially emailed in Dec 13th, 3:30pmThis was responded to by our Customer Service team immediately on Dec 13th, 3:30pmAfter the customer sent the required documentation need for a replacement on Dec 13th, 6:32pm, the customer was issued a replacement package on Dec 15, 2:22pmThe replacement package was processed and shipped Dec 17th, 10:50am and is currently in transit to its destinationWe recommend for the customer to check tracking periodically for any delivery/shipping updatesAs we ship via USPS, the customer's package is estimated to be delivered within 3-business daysTracking: [redacted] Last tracking update states, "Your item arrived at the Post Office at 12:pm on December 19, in NEWARK, DE 19711."As stated on our website FAQ and terms & conditions, our customer service response time is - hoursAs the customer was responded to within this time frame, our team was correctly in complianceI have included a screenshot of the entire email correspondence with the customerThis inquiry has now been resolved

Complaint: I am rejecting this response because this is still not an acceptable answer, and it's come a full month and many complaints laterI have tried reaching out to them to handle this appropriately and they flat out refuseThis was my first purchase with them, and I will never purchase another thing from colourpopIf anyone ever asks why, I will cite this nightmare as the reason Regards, A [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12802984, the company agreed to do what I asked of them but only after hounding them and then asking the Revdex.com to intervene.? Please watch this company going forward as I don't imagine many people would be able or willing to seek ultimately what is right for the consumer Thank you for your help, L [redacted]

Good Morning, The customer reached out to us in regards to a missing package for order 3212408, she provided an alternative shipping address so that a replacement order could be issuedHer replacement order is currently processing, once it has shipped an email with tracking will be sent Thank you

Customer was recently responded to, we will expedite her orderIt will be shipping tomorrow, once it has shipped an email with tracking will be sent.?

Hello,The customer contacted us on November 27th to inform us that orders she placed between November 20th and ? 25th had not yet shippedWe informed the customer that her orders were still processing, and provided our processing timesTypically orders process for 3-business days prior to shipping, however we have informed the customer that processing times could reach up to business days due to recent promotions and launchesDelays to our processing times are noted on our FAQ https://support.colourpop.com/hc/en-us/articles/ [redacted] 671-When-will-my-order-shdo our best to ship orders out as closely as possible to our processing times however, as we are experiencing a high volume of orders due to recent promotions, orders may process for additional business daysAs of December 5th, orders 8541155, 8506657, 8507460, 8530337, 8628529, and are currently processingOrders 8528181, ? 8632549, ? 8628753, and ? have all shipped within typical processing times on December 4th, the 5th business day, and are currently in transitThe customer will receive tracking for the remaining orders when they are shippedOrder Tracking: [redacted] 93599080480Order Tracking: [redacted] 81592498071Order Tracking: [redacted] [redacted] Order Tracking: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12677285, and find that this resolution is satisfactory to me, as long as I receive the proper missing items that were paid for.? Regards, A [redacted]

Good Evening, The customer reached out to us in regards to a formula issue with her Clueless Ultra Matte, unfortunately, we can only replace what was originally ordered so a coupon code for the value of the product was issued insteadThank you

Good Morning,We understand C [redacted] 's concern regarding her coupon not processing with her order, unfortunately, we cannot add a coupon code once an order has been placedThis information was passed on to C [redacted] who then decided that she would rather cancel the orderPer her request, her order was cancelled and refunded on 5/13, refunds take 7-business days to appearShe should see her refund shortly, thank you

The customer contacted us in regards to a $discount that was not 11px;">applied to her order, she was notified that we do not have the ability to add a discount to an existing order; she was told that we could cancel her order while it was processing so that she could re-order and use her discount codeHer code is good for days from the date she signed up for the newsletter and she can use it on a future order.Thank you

Good Evening,We have received the customers' rejection response, and would like to note that it is our best interest to always accommodate our customers to the fullest extent; unfortunately, there are times when we are not able to make order modifications.In our initial conversation with the customer, we did note that we could modify her order as long as her order had not entered the shipping process; when an order has entered the shipping process, this does not mean that the order has shipped.An order is considered to have entered the shipping process once a packing slip has been printed for the order; a packing slip is the invoice that is received inside of the customer's packageAn order cannot be modified once a packing slip has been printed because the change won't reflect as the order has already been printed.? When we received the customer's email indicating the changes she wanted made, a packing slip had already been printed for her order which is why we were unable to modify her order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11398183, and find that this resolution is satisfactory to me Regards, X [redacted] ***

Good morning,Not including holidays and weekends, ColourPop's processing times are 3-business days and an additional 3-business days for domestic shippingOrder was purchased 11/and shipped 11/29; the estimated delivery date would have been 12/As we ship via USPS, tracking can vary as it is only an estimated time of deliveryUSPS has noted that there may be an extension to the estimated delivery time due to holidaysWe do not currently ship with any other carrierAccording to USPS tracking: [redacted] [redacted] , the package was successfully delivered 12/10, 10:03am at the Washington delivery address Per the customer's last email on 12/9, she is no longer requesting a replacement or refundAs an apology for the delay with USPS, the customer was issued a coupon code.The customer emailed on Dec 8th, 9:15am regarding the delivery of their packageOur CS team responded to the customer on Dec 8, 9:28amAs this is the case, we have upheld our hr response time frame as listed on our website FAQ