Dear [redacted],We apologize that your images were deleted/purged in error. As previously stated, unfortunately, we are unable to retrieve your images.We remain willing to work with you to have the images you were able to download printed.Please accept our sincere apologies for the error.Sincerely,MichelleYork Customer Service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although, it took getting [redacted] involved to get to this resolution.
Regards, [redacted]
My apologies for the delay in closing this ticket. This complaint was taken care of through our CRM software and the issue is resolved. Thank you, Snapfish Customer Service
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: The account is still open. there are still albums of photos in it. Nothing has changed. I just logged in to verify this. M request to delete the account was made several months ago. Seriously. how long does it take to do a security check. The fact is they have done nothing to honor my request and are now taking the Revdex.com complaint seriously which further show how careless this company is.
Regards,
[redacted]
From: Revdex.com of Metro Washington DC<[email protected]>Date: Fri, Jan 8, 2016 at 8:58 AMSubject: Fwd: Your...
complaint has been receivedTo: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Thu, Jan 7, 2016 at 6:50 PMSubject: RE: Your complaint has been receivedTo: [email protected] day Revdex.com,Can you please cancel my complaint as my order has been filled.Thanks,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
From: Michelle C[redacted]<[redacted]@districtphoto.com>Date: Tue, Jan 31, 2017 at 12:29 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>Hello [redacted], I have reviewed [redacted]...
[redacted]s complaint, and have issued a refund for $50.97, the shipping cost associated with the order. We hope she finds this satisfactory. We will gladly issue a refund for the merchandise upon receipt of the same. Please let me know if you need additional information. Regards,Michelle
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The problem was finally resolved after the company received the complaint from Revdex.com. The "discount" they gave me, however, was only the sale price from the time that I originally created the photo books. They did nothing at all to make it right in terms of me having waited two months for them to finally respond. That said, finally today I have received the photobooks with the corrections made, so I am willing to leave it at that.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted],We apologize that your images were deleted/purged in error. As previously stated, unfortunately, we are unable to retrieve your images.We remain willing to work with you to have the images you were able to download printed.Please accept our sincere apologies for the error.Sincerely,MichelleYork Customer Service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although, it took getting [redacted] involved to get to this resolution.
Regards, [redacted]
All tickets have been closed for this user. No further emails will be sent regarding this issue.
My apologies for the delay in closing this ticket. This complaint was taken care of through our CRM software and the issue is resolved. Thank you, Snapfish Customer Service
This has been resolved through our CRM software. The customer's book was repaired and she was given a discount code to order.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: The account is still open. there are still albums of photos in it. Nothing has changed. I just logged in to verify this. M request to delete the account was made several months ago. Seriously. how long does it take to do a security check. The fact is they have done nothing to honor my request and are now taking the Revdex.com complaint seriously which further show how careless this company is.
Regards,
[redacted]
This complaint has been dealt with through our regular customer service channels, and the customer was refunded for the cost of the ornament.
From: Revdex.com of Metro Washington DC<[email protected]>Date: Fri, Jan 8, 2016 at 8:58 AMSubject: Fwd: Your...
complaint has been receivedTo: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Thu, Jan 7, 2016 at 6:50 PMSubject: RE: Your complaint has been receivedTo: [email protected] day Revdex.com,Can you please cancel my complaint as my order has been filled.Thanks,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This customer has been issued credits through our CRM system.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
From: Michelle C[redacted]<[redacted]@districtphoto.com>Date: Tue, Jan 31, 2017 at 12:29 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>Hello [redacted], I have reviewed [redacted]...
[redacted]s complaint, and have issued a refund for $50.97, the shipping cost associated with the order. We hope she finds this satisfactory. We will gladly issue a refund for the merchandise upon receipt of the same. Please let me know if you need additional information. Regards,Michelle
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The problem was finally resolved after the company received the complaint from Revdex.com. The "discount" they gave me, however, was only the sale price from the time that I originally created the photo books. They did nothing at all to make it right in terms of me having waited two months for them to finally respond. That said, finally today I have received the photobooks with the corrections made, so I am willing to leave it at that.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This customer issue has been resolved through our CRM software.
This complaint has been dealt with through our regular customer service channels.
Refund of charges for incorrect order has been processed. Educated customer on how to purchase the correct photobook project.
This customer has been responded to via our CRM software.
My issue with [redacted] has been resolved