Hello,A refund for $has been issued to the customer The customer listed below has been notified of the same. Brianne V*** *** * *** ***Yuba City , CA ***Daytime Phone: ###-###-####E-mail: ***@***.***.***MC
Hello, Please reopen the complaint, and include the customer info so I can reach out to themI thought I had responded to all of these complaints, but these are forwarded to me from a different person (I am not the email address on the account) so I cannot see if there are complaints I have
missed.Thank you, ***
My apologies for the delay in closing this ticketThis complaint was taken care of through our CRM software and the issue is resolved. Thank you, *** Customer Service
This is false, I contacted her on 3/2 with the following response. I have reached out again today. Response Outbound Email 03/02/2016 04:02 PM Taylor T[redacted], ...
Hello [redacted], I'm so sorry for the lack of response on this issue. Your order was voided due to missing high res images in your order. If you wish to order again please let me know and we can work something out so you can get the 70% discount again. Thank you, Taylor Snapfish Customer Service
To Whom It May Concern:We have issued a refund for the blankets in question. We have also explained to [redacted] that the product she received is the product as advertised on our site. Unfortunately, due to a coding error, our fulfillment facility produced a product we do not sell on...
our site. As a result are unable to provide the blanket she wants. As a gesture of goodwill, we have notified [redacted] that she can keep the blankets she has.Best Regards,Michelle C[redacted]Customer Service
At this point, I'm just more disappointed that my issue was not taken seriously. Well I received was an "I'm sorry."...
He didn't even bother telling me when I would receive the package and just that it would arrive in a few days. I took the time to explain my frustration and it's sad this business doesn't accept feedback.
From: [redacted]<[redacted].com>Date: Mon, Jan 4, 2016 at 8:13 AMSubject: RESOLUTION OF COMPLAINTTo: [email protected] note that the following complaint:Complaint ID: [redacted] Complaint Type: Business Complaint Date Filed:...
12/18/2015 2:39 PMHas been successfully resolved. Please update your records accordingly.Thank you kindly,[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: an apology is not an attempt at resolution. I do not wish to use your services four pictures I have already downloaded because this mishap has caused me to lose trust in a business I have frequently patronized and endorsed in the past. I will no longer the using this business for any photo service now or in the future. I would like to still urge the use of data restoration services to restore my pictures.
Alternatively, you could refund me for any order I have ever placed with your company.
Regards,
[redacted]
Revdex.com:While the solution offered only addresses half of the problem it is better than nothing. I will conditionally accept, but I still have my doubts that they will honour our resolution.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. ...
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I strongly encourage the business to review and modify its customer service practices, as it took a one hour phone call, two 45-minute chat attempts, two emails that did not receive a reply until more than a week after submission, and [redacted] posts/chats before getting a response. Additionally, there was no consistent message from the business among the various communication channels. For the sake of the business sustainability, I hope their practices improve.
Regards,
[redacted]
Hello [redacted], I am sorry that you do not find this resolution acceptable. What can we do to make this right for you?Thank you, Taylor[redacted] Customer Service
Hello [redacted], I'm so sorry for all the inconvenience with this issue. I have refunded your order in full, so that should be sufficient to close this complaint. Thank you, TaylorSnapfish Customer Service
Hello,We have assisted the customer with their requests to remove their accounts from our site.Best,Rafael R***
Hello,A refund for $has been issued to the customer The customer listed below has been notified of the same. Brianne V*** *** * *** ***Yuba City , CA ***Daytime Phone: ###-###-####E-mail: ***@***.***.***MC
Reorder was submitted and placed with Rush shipping, which provides door-to-door trackingNew order# is ***
Hello, Please reopen the complaint, and include the customer info so I can reach out to themI thought I had responded to all of these complaints, but these are forwarded to me from a different person (I am not the email address on the account) so I cannot see if there are complaints I have
missed.Thank you, ***
My apologies for the delay in closing this ticketThis complaint was taken care of through our CRM software and the issue is resolved. Thank you, *** Customer Service
This has been resolved through our CRM software
This is false, I contacted her on 3/2 with the following response. I have reached out again today. Response Outbound Email 03/02/2016 04:02 PM Taylor T[redacted], ...
Hello [redacted], I'm so sorry for the lack of response on this issue. Your order was voided due to missing high res images in your order. If you wish to order again please let me know and we can work something out so you can get the 70% discount again. Thank you, Taylor Snapfish Customer Service
To Whom It May Concern:We have issued a refund for the blankets in question. We have also explained to [redacted] that the product she received is the product as advertised on our site. Unfortunately, due to a coding error, our fulfillment facility produced a product we do not sell on...
our site. As a result are unable to provide the blanket she wants. As a gesture of goodwill, we have notified [redacted] that she can keep the blankets she has.Best Regards,Michelle C[redacted]Customer Service
This has been resolved through out CRM software.
At this point, I'm just more disappointed that my issue was not taken seriously. Well I received was an "I'm sorry."...
He didn't even bother telling me when I would receive the package and just that it would arrive in a few days. I took the time to explain my frustration and it's sad this business doesn't accept feedback.
From: [redacted]<[redacted].com>Date: Mon, Jan 4, 2016 at 8:13 AMSubject: RESOLUTION OF COMPLAINTTo: [email protected] note that the following complaint:Complaint ID: [redacted] Complaint Type: Business Complaint Date Filed:...
12/18/2015 2:39 PMHas been successfully resolved. Please update your records accordingly.Thank you kindly,[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: an apology is not an attempt at resolution. I do not wish to use your services four pictures I have already downloaded because this mishap has caused me to lose trust in a business I have frequently patronized and endorsed in the past. I will no longer the using this business for any photo service now or in the future. I would like to still urge the use of data restoration services to restore my pictures.
Alternatively, you could refund me for any order I have ever placed with your company.
Regards,
[redacted]
Revdex.com:While the solution offered only addresses half of the problem it is better than nothing. I will conditionally accept, but I still have my doubts that they will honour our resolution.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. ...
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I strongly encourage the business to review and modify its customer service practices, as it took a one hour phone call, two 45-minute chat attempts, two emails that did not receive a reply until more than a week after submission, and [redacted] posts/chats before getting a response. Additionally, there was no consistent message from the business among the various communication channels. For the sake of the business sustainability, I hope their practices improve.
Regards,
[redacted]
This has been taken care of through our CRM software. Thank you.
Hello [redacted], I am sorry that you do not find this resolution acceptable. What can we do to make this right for you?Thank you, Taylor[redacted] Customer Service
This customer has been responded to through our CRM software. Thank you.
This customer has been contacted through our CRM software. Thank you.
Hello [redacted], I'm so sorry for all the inconvenience with this issue. I have refunded your order in full, so that should be sufficient to close this complaint. Thank you, TaylorSnapfish Customer Service