Clarion Hotel

This letter is in response to ID number ***: Sheet Metal modifications of $were necessary because we had to build a new ledge/shelf inside the air handler for the new coil to sit onWe also had to build a new door on the air handler covering the new coil because the line set and drains came out in completely different places then the original YEAR OLD COIL that was removedWe had to go from a “slant” coil to an “A” coil because they no longer make a OEM “slant” coil to match home owners year old air handler. The *** *** *** *** device had been disconnected prior to our company ever being thereWhen we arrived on the job the device was not connected and damagedWe disposed of the device and if *** *** charges or bills the Home Owner for the device we will pay for charges directly relating to the cost of the device only once home owner shows proof of any said charges or sends us a copy of any such billThe Home Owner can contact *** *** at ###-###-#### and *** *** should install a free load management switch next to their air conditioner on the outside of their homeThis radio-controlled device will cycle their air conditioner off and on when demand is especially highDepending on which Power Manager option, home owner could receive a one-time credit of $or $on his billMore information can be found at *** Resolution: We have responded to this homeowner and addressed his concerns adequately and to the best of our abilityThe homeowner has NOT provided any EVIDENCE and there is NO EVIDECE that shows any deceit or evasion on our partAt this time we ask the Revdex.com to close this caseWe wish to end all communication with this homeowner and DECLINE a arbitration hearing with the homeownerWe have spent enough time going back forth regarding pricing and have no interest in continuing this course of action. Regards, Troy K***K&L Mechanical ServicesP.OBox 373Oxford, OH 45056###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hi,
Interestingly enough, I happen to have the note from the front desk, that was hand written in an apology for the shirtThere were other members of my family staying with us that evening, who accompanied me down to the front desk, and the conversation (as stated by your front desk staff) is simply not accurateThey saw the shirt, they reviewed the pictures and they too were very apologetic and upset with me because they saw the stains (WHICH ARE STILL ON THE SHIRT)My mom, Phyllis did call the front desk to complain of the room being very un-kept and that there was hair in the bathroom, on the floor, the sink and in the shower, including moldOur room had mold in the shower and the room smelled very musky (which was relayed to the front desk staff)During no time did we switch rooms, that is not true whatsoever
Bottom line is, this is turning into a tale of lies from the hotel in some attempt to protect themselves, No clue whyMs*** was not there that evening and it is clear she cannot rely on her front desk to depict accurately of a situationThe proper thing to do would be to refund the money, apologize and move onYour online reputation is not exactly a great oneI am not the only guest with similar memories of your hotel, that much is obviousRight now there are people who now know of this situation, stayed in the hotel that night and are awaiting your resolutionIt would be nice to tell them how well the situation was handled, as they know people who are looking for a place to stay in Madison while they take their sister out for her bacholerette party at the end of this month
*** might have a few words to add, regarding that evening we stayed there, the room and the following morning as transients from Madison enjoyed a free breakfast along with us, the HOTEL GUESTS (who actually paid to stay at the hotel)I know this is a fact because they had no problem letting everyone know that they lived nearby and come for the free meal
Lastly, the $dollar amount represents the cost of the rooms and the damaged shirt, not the shirt alone
I'd like nothing more than this to come to a peaceful resolution
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** The permit was issued August according to the deptof building and zoning as I talked to just todayThis means that if the clerk is telling the truth, and that since the permit is dated August 2, that someone is not telling the truthHow could the permit be dated August if they say they got it on June 26? The carbon copy of some check is not proof of a check for the check itself was not given in his sending of these documents I consider this to constitute consumer fraud and I am asking for them to prove that they purchased the permit on June when the permit is dated August The zoning deptsaid that they do not lie in these matters and assured me that the man came in and purchased the permit yesterday, not on June 26. This means that what I have been saying all along is true.*** ***

Harbor Medical Associates is dedicated to providing patients with the best care possible, and we appreciate when patient shares any concerns and experiences that help us identify opportunities for improvement. Unfortunately, due to personal reasons the patients new physician did need to reschedule...

this office visit scheduled on August 2, 2016 at 6:00 pm. The staff attempted to reschedule thi s  office visit but due to time constraints for this patient, the next available 6:00pm office visit was not within an appropriate time frame for this patient. The Harbor Medical Associates patient advocate contacted the patient to discuss this situation and offered the patient an option of coming to our Urgent Care after work hours as he stated he needed a more urgent office visit. In assisting the patient, she also contacted Urgent care to check on his health insurance information so he would know prior to that appointment what his co- payment for an Urgent Care visit would be. He declined the option to be seen in the Urgent Care department that day. The staff continued efforts to reschedule a sooner appointment, spoke with the physician who rearranged his schedule to accommodate the patients request. As a result, we contacted the patient with an appointment for August 30, 2016 at 5:30pm. The patient confirmed that the appointment would work for him. We subsequently found out the patient made the decision to schedule an office visit with another physician. Again, we appreciate the patients feedback and did apologize to him for any inconvenience this caused. Thank you for taking the time to reach out to us regarding this matter and feel free to contact me with any questions.

We have received a copy of the Inspection report from the [redacted].We would like to schedule a follow up appointment with the Home Owner for Thursday, September 8, 2016 to correct the 3 things listed on the inspection report.1.  add connector on supply wire 2.  level outdoor condenser3.  protect line set from rubbing against sheet metal Please advise if Thursday, September 8, 2016 is a acceptable for the Home owner. Thank you,T. K[redacted]

I have spoken with the [redacted] on 08/29/2016.  As of this date the home owner has NOT had our work inspected by the [redacted].  Until such time the homeowner has his HVAC equipment inspected by a non-biases party which has already been paid for through the [redacted] we will not respond to these unsubstantiated claims of the Home Owner. The [redacted]  can be reached at ###-###-#### OR ###-###-#### [redacted]Permit Number [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The questions that I am asking you for a response to are not responded to. The issue is that the evidence shows that the permit was obtained by you after the fact. The attempt to lead readers to think that you paid for a permit on June 24 is not in any way substantiated by a carbon of a check. The issue  then becomes that since you have not responded to the two questions that I have for you, a reasonable reader could think that you are using the tactic of evasion, which a jury would need to determine if that is something that is "wrong". This is because a jury would need to determine if there is a deceptive act by you when you charged me $250.00 for a $131.00 permit. This is because I was told that I had no choice but to pay you $250.00 for a $131.00 permit. You did not disclose that there was a secret charge undisclosed to me of $118.00 on top of the charge for the permit, for I was led to believe that the permit cost $250.00. If you would have disclosed that the permit cost $131.00 and that you are charging me $118.00 to get it, I could have had due process to question that, but that was kept from me by you not disclosing that. You say that you have done nothing wrong. The questions to a jury to you will have to be answered. Then they would make the determination if what you did is "wrong", as your claim that you have done nothing wrong is what is at issue. Is it legally  wrong for you to not disclose the hidden charge? Is the charge substantiated by what you did to  get the permit? Since you have so far evaded the two questions, I think that is "wrong" by you. Is what you did "wrong" according to the Bible? Is what you did to me "wrong" according to the Koran? Is what you did to me "wrong' according to standards of human conduct of being fair?  Is what you did to me "wrong" according to if what you did is deceptive? couild a layman thijk that you cheated me? If so, would then those people think that you did something "wrong". I have some more questions to you.C. What is your rationale for evading the two questions so far?D. If all you did to get the permit is to mail it with a check, how did you determine that by you doing that you are entitled to an extra $118.00?E.  Is evading the two questions "wrong"?  If it is not wrong, why is it right?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]   The company by attending to their work that failed the inspection by the county does not close or dismiss or annul all of the other aspects in the total complaint by me. The closing of this case was made by the Revdex.com, not me and I intend to see this through to its logical conclusion.   The company did not show for their appt to remedy the inspector's issues and did not make another appointment by emailing me saying that the appointment was cancelled. The company has not responded to my questions to this day. When someone does not answer, that defines what is known as evasion. The company has not responded to giving me their rational for charging me $300.00 to dispose of my old heat pump and coil. I talked to the [redacted] and they say that those items are mine and I did not have to pay them anything and allow them to take them. If the [redacted] is wrong, let the co right here give their explanation. Let the co also explain the $118 for the charge to me for the permit that was not disclosed to me and I was led to believe that the cost of the permit was $250.00 which I contend falls in the statute of an unfair and deceptive act by them not disclosing the secret "fee".  The furnace will be opened to remedy the pipe vibrating and I will video it to see the "shelf" that they claim they "built" and charged me $240.00.

August 5, 2016 K&L Mechanical Services LLCPO Box 373Oxford, OH 45056 BBM1 E. 4th, Suite 600Cincinnati, OH 45202 Dear Mrs. [redacted], This letter is in response to ID number [redacted]:Permit application was mailed on 06/24/2016. Please see attached application and check number [redacted] dated 06/24/2016 that was used to pay for permit. Permit did cost $131.30 but we charge $250 to obtain permit to cover administrative fees.On 08/02/2016 I physically went down to the [redacted] and got a copy of permit which is also attached. Copy has been mailed to homeowner on 08/03/2016 and he has one year to get his inspection completed. Homeowner will need to schedule his inspection for a time that is convenient for him. We do not schedule inspections because we do not have access to homeowners home nor do we know their schedule to make the appointment for homeowner.Resolution: Permits attached

Permit application was mailed on 06/24/2016. I apologize the homeowner did not like the price that was charged for the permits but we cannot work for free and homeowner was aware of what WE charge to get the permit before the job started and he agreed to it as he stated himself, to Revdex.com on July 20th, 2016. I have responded to every complaint/concern this homeowner has.  Homeowner keeps going from one accusation to the next.  He is grasping for something when there is nothing there.  We did nothing wrong. --Thank you,Troy K[redacted]K&L Mechanical ServicesP.O. Box 373Oxford, OH 45056###-###-####

Good Afternoon,In reference to the complaint that occurred on the Memorial Weekend by our guest, I wanted to send this as a follow up.  I had talked to her while she was a guest here and compensated her one night stay for her inconvenience.  After she placed her complaint, the hotel sold...

to a different company.  I had to forward this information onto the District Manager of the last owner.  Because of the sale a refund to her credit card could not be issued.  However I did send in a request for them to send her a check to refund the remaining total that she had paid for her stay.  And I believe she should have received that by now or in the near future.We have taken action, apologizes were issued along with the compensation she requested.  I hope this will be a resolution to the unfortunate event.SinserelyDonna S[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] As to my request for the co to explain what they did and how long it took them to do it, in relation to charging me $250.00 for a permit that cost $132.30, that question is still evaded by the company as I see no response to it.  As far as all the supposed telephone conversations, I will show at trial that I am telling the truth. I have not told anyone that someone else came to the house as the company alleges.   You see, hearsay can be a powerful persuasion as here the one person says that another person says that I said. But at a trial, all those can be cross examined and I can show my phone records that refute the allegation by the company. This is why this has to be heard in a court of law. So that I can show the truth.  The company  tech did come back to remedy the leveling of the heat pump which is not the same as stopping the vibration of the pipe that carries the Freon from the inside coil. That was attempted by the tech by putting some goop around the pipe which had no effect on the vibration.   The pipe will fracture from the vibration and start the whole process over costing me $$ for Freon again as it will escape. The company has refused to come back and fix it. To do so would cause the plate on the furnace to be taken off and then I could see the "shelf" . They did not do that when they put the goop around the pipe. It looks so horrible that I could not sell my house as it looks as if the furnace would need to be replaced. They charged me $240.00 to do this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The inspector came out today and determined that the installation is Not Approved.  The inspector cited the disconnect as needing a connector and that the heat pump itself needs to be leveled and that the vibration in the freon pipe in the coil inside  needs to be stopped or protected as the sheet metal is a problem for that.  I need this corrected without delay. I ask the co to reply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The company did a job that is substandard. What they did by replacing the furnace plate is so shoddy, taped and looks so bad that I could not sell the house that way. As to a shelf being made, you can not see that and the respondent  is using hearsay. I am asking for all of us to open the furnace to see what a shelf is. It could be non-existant for what we know as in the same vein as the company's previous answers. Then we could see what cost $240.00.  A HVAC company came over and said that they did not have to replace the sheet metal and I want it returned as they took it without my permission. And I want it done correctly. It is done so poorly that the pipe that the freon is in is vibrating and will crack allowing all the Freon to escape. I want the co to have this done properly to stop the vibration and this has to be done promptly. [redacted]

Regarding Mr. [redacted] and the damage to his shirt, we are truly apologetic if there was any permanent...

damage to his shirt and would be happy to reimburse him.
 
Mr. [redacted] stayed with us on December 31 and during his stay approached the front desk to report that the water from the iron damaged his shirt.
The following is the report I received from my staff member that helped Mr. [redacted].
 
I just wanted to fill you in on more details in regards to this incident. When the guest came down to the front desk with the shirt there were NO rust
stains on his shirt. I even said I do not see any stains he said it's the lighting down here. Then he took out his phone and showed me pictures of
some water on the ironing board but never on the shirt. He said he had a receipt for $200.00 which supposedly had but never produced.
I told [redacted] to take a picture of the shirt because there was no damage. I then asked the guest if he still need to iron his shirt. He said yes. 
I then went to get the guest a brand new iron. Then took it up to the room, but another guest open the door I retrieved the old iron and she plugged in 
the new iron to iron the shirt. He also changed room with his other party. He was originally was in room 607 when he came down about the shirt he had keys down 
here for other guest that were going to be in room 605. He said when they arrive give them keys to the previous room that he was in which was room 607.
            
Shortly after that he went out with the shirt on. He also said that he has or dose work in a hotel and seemed fine with wearing the shirt that night.
 
Upon hearing Mr. [redacted] complaint and learning this from our Guest Service Agent I sent Mr. [redacted] a letter and expressed my sincere apologies.  I asked Mr. [redacted] to send us the shirt and the receipt for his shirt so that we could assist him.   We offered to have the shirt cleaned as well. I have copied that letter below.
 
 [redacted],
>>>
>>> Thank you for contacting me regarding the iron in your room and the
> staining of your shirt.   We regularly empty the irons between guests and
> check the irons for signs of rust so I apologize for any inconvenience
this
> has caused.
>>>
>>> I have forwarded the information regarding your shirt to our Executive
> Housekeeper so that she can review this incident with her staff as well as
> the condition of the room you occupied.
>>>
>>> I understand that you have now checked out of the hotel, but you did not
> leave the shirt for us to process reimbursement.
>>>
>>> Joann informed me that she spoke with you and requested you send the
> shirt so that we can process the reimbursement.   We ask that you send us
> the shirt along with you receipt for the shirt so that we can proceed.
>>>
>>> Best Regards,
>>>
>>>
>>> [redacted]
>>>
>>> General Manager
>>> Clarion Suites Madison Central
>>> 2110 Rimrock Rd.
>>> Madison, WI 53713
>>> [redacted] [redacted]
>>> ________________________________________
 
At no time during Mr. [redacted] stay did he make any complaint about the condition of the room and in fact, when he left the hotel he told the Agent that checked him out that everything was great with his stay.  We found no mold in either of the rooms he occupied and since he did not complain during his stay, we could inspect the room. 
 
In spite of this I certainly would consider replacing the shirt, but I would have to have the receipt for the shirt or the shirt itself to process that claim.
I am concerned because the price of the shirt has now fluctuated from $200.00 to $100.00 to now $320.00 as stated in his complaint to you.
 
I would appreciate any feedback you can provide.
 
Best Regards,
 
 
[redacted] **
 
Clarion Suites Madison
      at The Alliant Energy Center
 
[redacted] ** [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I do not as to why this is appearing twice here. But be it as it mat be, the permit is dated August 2, not June 26. The carbon of some check is not conclusive as to if a check was sent. Again, If the permit was purchased in June, why is the date on the permit August 2?
And the company says that they charge $118.00 to me for their "fee" to get the permit. I ask the company:
A. What did the company do in getting the permit?
B. How much time was spent doing each of those.
Anyone can pull up the web site of the building commission and print the permit. And if someone wants a permit they send that form filled in with the address and such as seen in the company's attachment here, and mail it with a sase. I see no cost occurred to substantiate a $118 "fee".
The real issue beyond that is that the "fee" was not disclosed to me. I was led to believe that the permit cost $250.00. When some charge is not disclosed, the consumer protection laws come in. I would like the company to explain why they think that they do not have to disclose the $118 "fee". If they do, then I could respond to them accordingly.
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] ......I will be able to be there on Thursday. Please let me know the time that you intend to be there and give me a call ahead when you are on your way

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a...

close, we would like to know your view on the matter.]
Regards,
[redacted]
This case is about violations of the consumer protection laws in O.R.C. 1345.03, B(1), B(2), B(5) and B(6) and all other parts relevant.
Further, I intend to ask the [redacted] as to if what the company did to me constitutes extortion. I base this on the common law where extortion results when property is taken not like robbery when it is forcefully taken away, but when the victim consents, although unwillingly. When the property is obtained by a lie, that could be deemed to be false pretenses. Here, in the end, I will ask the [redacted] to make a determination as to what the company did to me constitutes extortion, as immediate harm could come to me and my wife if I did not comply with their mandatory required charges.
I am asking readers to contact me and follow this to its conclusion, for it could effect you and thousands of others. ... more After submission of the above, consumer emailed these additional details:Now I have done more investigation into this matter which I think is in violation of  ORC 1345.03   The company overcharged me for the permit. They charged me $250.00 for the permit and I have called [redacted]  [redacted] and they say $131.30 .But it is much worse than that. You see, they said that the company never applied for as permit and  never got one or paid for a permit.  I am asking for 3 times the bogus charge which then is $750.00. Further, I question the legality of them installing the heat pump without getting the permit ahead of time.There is much more to this but for now I would like for you to email this to the company and allow them to respond. Then I will respond to whatever they say.[redacted]

My husband, [redacted]/me and our two sons are tenants at the Clarion hotel at 5075 I-55 North, Jackson, Ms 39206. Checked in on February 1st 2015. I parked my car on the side of the building near the window of suite [redacted] where we are staying on February 3rd then on February 10th I opened the...

curtains and saw that my car was gone I then called the front desk to let them know that my car was not there I was told that the manager had had my car towed away because she thought it had been parked there and had been abandoned by some trespassers. My complaint is that she ([redacted]) told me that I would have to pay the fee to get my car out of the towing shop ([redacted] [redacted] service in Raymond, Ms). I asked [redacted] on the next day to let me talk to the manager and she pretended like she had already talked to the manager and that she told to tell me that they are not responsible for getting my car out of the towing shop.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]   The response by the company is distorted, misleading and inaccurate. I am impaired now and can not  post a response in 30 minuets and need to send several emails addressing the   issues in their response.   I have talked to a professional in the business and he has agreed with me concerning my complaint. To explain this requires much more time than allotted here. One thing in particular was that the company did not get the permit that they charged me $250.00 for. He said that the permit has to be done before the work starts. So I can also get it myself at $131.30, not $250.00 and I will.Another aspect of this is that the new coil that they put in first worked the system for just a few days. The outside unit then failed and I checked the breaker and the failure was electric. The expert said that it is most probable since the heat pump was working that their installation of the inside coil was done improperly that cause the blow-out of the electrics in the outside heat pump. Then when they installed the new heat pump, that failed in a few days also. This is why the expert thinks that the original installation of the inside coil was done improperly since the heat pump worked when the installed the inside col. I realize that this needs an expert to testify to, but there is prima fascia evidence when all this is put together of whet I contend could be true in other parts to this since they also did not purchase the permit and charged me $250.00.   Their explanation of how the warrantee works , I dispute,  and can show otherwise. There are also many other aspects of this that I can explain further.[redacted]