Cincinnati Bell

September 3, Mrs [redacted] RE: [redacted] Cincinnati Bell is responding to your Revdex.com rebuttal I have reviewed the notes on your account and for the products that you have the offer of $ [redacted] per month before taxes and surcharges is the lowest price Cincinnati Bell can give The discounts you received previously were one year introductory promotionsThese same discounts are no longer available to give The retention offer is still available to you if you change your mind and decide to keep the servicePlease contact [redacted] for further assistance [redacted] Executive Care Agent Cincinnati Bell Telephone

September 3, Ms [redacted] RE: [redacted] Cincinnati Bell is responding to your Revdex.com complaint Upon researching your account I have found that between April and May you were issued a total of $ [redacted] in credits for your service issuesThe issue was resolved in April This amount is what was approved by the supervisors in our Technical Support groupNo other credits can be authorized Your service was suspended on 8/for non-payment and cancelled on 8/since no contact or payment was made To reactivate your service the full final bill of $ [redacted] must be paid and a new service order would have to be placed since the account is now final [redacted] Executive Care Representative Cincinnati Bell Telephone

September 30, [redacted] RE: [redacted] Cincinnati Bell is responding to the rebuttal you filed with the Revdex.com I have reviewed your account and the promotions are on the account The adjustments have been made to your current bill You need to pay $ [redacted] and next month the bill will show any additional credits that have been applied Once you pay the $ [redacted] you will not have a payment due till October 25th If you have any further questions regarding your bill please contact the Residential Service Center they handle all billing questions there phone # is [redacted] Thanks, [redacted] Executive Care Representative Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter I had my previous phone over a year and normally am able to get a discounted upgrade without a contractThat is what I had believed I was doingYou employee clearly didn't care and did not explain anythingI have upgraded my phone multiple times without a contractYou employee slipped me into oneI was simply trying to get an upgrade like I had previously many times Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] This does not resolve the issue on what my monthly bill should look likeIt only addresses the November bill , as I read the resolution Regards, [redacted]

Initial Business Response /* (1000, 5, 2017/05/03) */
We at Keller Williams Tri-Lakes feel very bad that Ms. [redacted] is disappointed in our service. The property in question is approximately a 160 acre tract of land, Ms. [redacted] wanted to purchase only 35 acres. As per the court ruling and owner...

we could only take and present offers on the entire parcel. Ms. [redacted] was told this many times, when she presented her offer during the court process and then again when she contacted the real estate agent.
Initial Consumer Rebuttal /* (3000, 8, 2017/05/08) */
This is EXACTLY why we filed the complaint. I thought it was only the agent, but from their response it it the home office executives as well.
To set the record straight, we were NEVER told a full estate offer was mandatory but the agent WAS told we would consider the full estate once the appraisal was returned.
I submitted the first offer through the estate lawyer. They did not list a requirement of full purchase and assured us that we would have the first option to increase the offer to secure the land.
Then it was listed with the real estate company. Immediately we offered more money by acre for the parcel. This conversation was via phone between [redacted] and Mr. [redacted]s. It was not a requirement to offer on the entire estate. The written offer was not provided to the estate. As soon as the agent posted signs, several of the surrounding neighbors wanted to purchase the entire estate and left messages for Mr. [redacted]s. Calls were not returned. Please contact [redacted] for confirmation.
The agent accepted 1 offer for the entire estate which was well below appraisal value. We were NOT given feedback that the entire estate was mandatory until the lowball offer was pending contract.
According to Mrs. [redacted] the agent told her this was a "cash" price.
At first, I was asking for a written explanation and thought this was a matter of oversight. NOW I am beginning to wonder about the legality of what has occurred.
Please excuse any typos, as I am responding via cell phone.
Thank you,
[redacted]