Cincinnati Bell

October 1, [redacted] ** [redacted] RE: Wireless Account # [redacted] Cincinnati Bell is responding to the rebuttal that you filed with the Revdex.com concerning your early termination fee on your wireless account After reviewing your account Cincinnati Bell still stands behind the decision not to waive the term fee The charges are correct and Cincinnati Bell stands behind the decision to bill you for the term fees We are not able to waive this fee It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter [redacted] Executive Care Representative Cincinnati Bell Telephone

September 29, [redacted] RE: Cincinnati Wireless Account # [redacted] Cincinnati Bell is responding to the rebuttal that you filed with the Revdex.com concerning your early termination fee on your wireless account After reviewing the contract that you signed on December 24, 2012, Cincinnati Bell still stands behind our decision to charge the term fee By signing the contract you were able to get the phone listed below for $ [redacted] plus taxes less applicable rebate that was offered The retail price of the phone was $ [redacted] that is what you would have paid if you did not sign the contract We apologize if you feel this was a miscommunication but our sales people are trained to explain the contract before having the customer sign it Keep in mind if you would not have signed the contract you would have paid full price for the phone Phone Model: [redacted] List Price: $ [redacted] $ [redacted] off [redacted] $off [redacted] after rebate ICCID: [redacted] IMEI: [redacted] Promotions Applied: $off [redacted] $off [redacted] after rebate It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter [redacted] Executive Care Representative Cincinnati Bell Telephone

September 11, [redacted] RE: Fioptics account# [redacted] Cincinnati Bell is responding to your complaint that you filed with the Revdex.com concerning your Fioptics account In reviewing your account I have found that you were on promotion pricing from 8-30-to 8-30- You were receiving a *** discount on the internet and a *** discount on your phone line and features The promotions have now expired and you are required to pay regular pricing for your services Your promotions can only be put on for months at a time The internet is now priced at *** a month and the phone line and features are priced at *** a month Your service has increased by $ [redacted] a month We offered you a courtesy restoral of service on September 9, Our charge to restore service is $ [redacted] for line and [redacted] for the internet We have waived this fee as a courtesy Any time service is denied and needs to be restored it can take up to hours to have the services restored You currently are being charged the correct pricing and are not under any contract for your services It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter [redacted] Executive Care Representative Cincinnati Bell Telephone

September 29, [redacted] RE: [redacted] Cincinnati Bell is responding to your complaint that you filed with the Revdex.com concerning a Pay Per View billing issue I have reviewed the notes on the account, we replied to you in a separate Revdex.com Complaint on May 27th, regarding this matter Our response was as follows: Cincinnati Bell had an outage specifically on that PPV show Checking your account no charges were added; due to the MMA fightIf charges appear please call [redacted] , and we will issue an adjustment After reviewing the records you were not charged for the MMA Fight in May Cincinnati Bell would have gladly adjusted the charges for the fight if you were charged We are not able to adjust the charges for the current PPV event that you watched it is listed below: Sep [redacted] H $ [redacted] I apologize for any miscommunication that you may have had It is never Cincinnati Bell’s intention to dissatisfy our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter [redacted] Executive Care Representative Cincinnati Bell Telephone

September 30, [redacted] RE: [redacted] Cincinnati Bell is responding to the rebuttal that was filed with the Revdex.com concerning your parents account After reviewing the account I have some information that will help in the porting process The company that is porting the number out has not sent the correct LSR Cincinnati Bell has rejected it once for the local service free that has since been removed and now for the digit customer code The code changed when the customer placed a move order The correct code is [redacted] it was (***) Once the company sends in a new LSR with the correct code (***) the port order will be completed Once again I apologize and please know that it is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if we have done so in this matter [redacted] Executive Care Representative Cincinnati Bell Telephone

October 14, [redacted] RE: [redacted] Dear [redacted] , This is in response to your Revdex.com rebuttalCincinnati Bell’s Zoomtown high speed internet service is advertised as offering speeds up to [redacted] Mbps As stated in Cincinnati Bell’s terms “actual speed realized by subscriber may vary based on a variety of factors” These factors can include hardware, software, and distance from central office, line and facility quality, website capacity and other external bottlenecks Cincinnati Bell does not have control over all of these factorsCincinnati Bell does not compensate for slow internet speedsYou are paying $ [redacted] a month for Zoomtown and receive a $ [redacted] bundle rebate with your package Cincinnati Bell is not investing money in the copper networkWe are upgrading all areas to our Fioptic network and this takes timeYour speed will not increase until Fioptics is added in your areaThere is nothing else we can do at this time If you are not satisfied with your Zoomtown with Cincinnati Bell you may want to look for another service provider for your internetCincinnati Bell would hate to lose your business but we would understand Cincinnati Bell considers this complaint closed Sincerely, [redacted] Customer Care Cincinnati Bell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response is the same one we get when we get throughWe have been put on hold, had to go through Revdex.com and just work harder than we needed to for a serviceWe tried in August to get through so we could work on new promotionsOur representative [redacted] has been no help as well lied to us about the swith being better than ***We have been disrespected and cheated out of our hard in money as they want us to pay $ [redacted] for this past month and will not go to the $ [redacted] of the promotionalWe are offered to have $ [redacted] dollars taken off bill next month but what about the other [redacted] dollars or even offering to be better and not make us go through all this stressThen we do not get the $ [redacted] dollars off for a referralI am just disappointed in lack of compassion or caring about the customerThe representative called and instead of leaving a number to contact them to settle but no we are given another number to be put on hold All I want is the month of september brought back to $ [redacted] or if I pay the $ [redacted] then October is paid as wellThen in November , we start at the $ [redacted] going through Thanks, [redacted] [redacted] [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

September 11, [redacted] RE: Fioptics Account # [redacted] Cincinnati Bell is responding to the complaint that was filed with the Revdex.com concerning the Fioptics account In reviewing your account, I have found that you called in on August 28th to discuss the account and what the new rates would be when the promotions expired I apologize that you were not given the information that you requested and I apologize that the callbacks that you had requested were not made I am forwarding this complaint on to our call center supervisor for training and development purposes The type of customer service you received is not acceptable and will be addressed I was able to backdate your disconnect order ( [redacted] ) dated for September 11th to September 2nd the bill date so that you are not charged the full month of service Please return your equipment to a local Cincinnati Bell Store so that you are not charged the modem fee It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter [redacted] Executive Care Representative Cincinnati Bell Telephone

August 26, Ms [redacted] RE: [redacted] Cincinnati Bell is responding to your Revdex.com complaint Upon researching your account I did see that you were misadvisedIn Dayton you are not required to carry a Long Distance plan I apologize about this misinformationThis will be documented for coaching and training Your Long Distance service has been removed but the order was delayed until two days into your July cycleThat is why it appeared on your most current billI have already adjusted this and you will not see any further Long Distance charges Your new balance due on 8/is $*** It is never Cincinnati Bell’s intention to confuse or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter [redacted] Executive Care Agent Cincinnati Bell Telephone

October 15, [redacted] Re: [redacted] Dear [redacted] , Cincinnati Bell does apologize for your technical issuesA repair supervisor issued a credit for $ [redacted] todayThis will reflect on your online account within business days It is never Cincinnati Bell’s intention to upset or frustrate our customers and we apologize again for the outage Cincinnati Bell considers this complaint closed Sincerely, [redacted] Customer Care Cincinnati Bell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My billing has been an issue from the start and I had to notify them on a few occasionsNow that my contract is supposed to be overI f I keep my internet and cable how much woudl that cost me? Regards, [redacted]

September 24, [redacted] RE: [redacted] Cincinnati Bell is responding to your Revdex.com Complaint I have reviewed the notes on your account and see that you spoke to the Residential Service Center and they placed an order due 9-19-to add promotions back on your account The promotions will show up on your next bill invoice 10-4- If you have any further questions regarding your bill please contact the Residential Service Center they handle all billing questions there phone # is [redacted] [redacted] Executive Care Representative Cincinnati Bell Telephone

September 8, [redacted] RE: Cincinnati Bell Wireless Account # [redacted] Cincinnati Bell is responding to your rebuttal that was filed with the Revdex.com concerning the final bill on the wireless service After further investigation Cincinnati Bell is adjusting the final bill of $ [redacted] as a courtesy credit since you only used days of service before porting the service out to [redacted] It is never Cincinnati Bell’s intention to dissatisfy our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter [redacted] Executive Care Representative Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They have asked me to provide an account number so they can look into this matter There is no contact information tell me who or how to send this to them All they provided was the name [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Cincinnati Bell Repair was dispatched on 10/and fixed the issue

September 23, [redacted] *** [redacted] ** [redacted] ** [redacted] RE: Fioptics Account – [redacted] Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your account In reviewing your account I have found that the complaint was previously handled by the Media Relations group here at Cincinnati Bell You currently have a balance on your account Please return the equipment to a Cincinnati Bell Retail Store so you are not charged the equipment fee This includes your set top box and remote control Cincinnati Bell will not come out and remove the equipment It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Cincinnati Bell is considering this complaint to be resolved [redacted] Executive Care Representative Cincinnati Bell Telephone

September 25, [redacted] RE: Cincinnati Bell Fioptics Account# [redacted] I am responding to the rebuttal that you filed with the Revdex.com concerning your fioptics account After reviewing your account your monthly bill each month is $ [redacted] plus taxes [redacted] Executive Care Representative Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] As you can see they did not address what they quote and the refunds from earlier months, they are not trustworthy and I am sure they have had similar complaints!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***