Choice Recovery

We have acknowledged MsB [redacted] complaint last month through a third party source and honored her requestIf there is still an open issue, we encourage her to contact us directly so we have a better understanding of what she is looking to obtain from us

The information provided by your insurance company to [redacted] indicates this is patient responsibility If you have records that state otherwise, please provide these to us so we can request our client to update their records

Qualified Emergency Specialists have placed these accounts in collections They are the doctors that provided care at [redacted] on 05/05/and 07/02/ Ms [redacted] is listed as the patient and responsible party on both accounts Ms [redacted] has asked for no further contact from Choice Recovery so we will be unable to respond directly to her via US Mail or by phone Should Ms [redacted] have further questions she is able to contact a representative at Choice Recovery to discuss

The number that I called was [redacted] I am unsure of the name of the person I spoke to, I only know that she identified herself as a supervisor

We are aware of this dispute and our investigation is complete The dispute is related to how much the consumer's insurance company will pay on this claim We encourage the consumer to keep working with his insurance company regarding this date of service If Mr [redacted] 's insurance takes responsibility for this balance, we will be happy to remove this from his responsibility.This account has been validated with our client

We apologize your perception of the conversation with [redacted] was poor We have reviewed both your calls with [redacted] and [redacted] for training opportunities to improve customer serviceThank you for your feedback

Choice Recovery Inc updates all paid accounts with the credit bureaus We notified the credit bureaus of the paid account on March 31, All accounts are updated accurately We do not request deletions of collection accounts that are paid late

Please tell us the account numbers on your credit report, dollar amount, original credit or any combination of these so we can identify the account(s) you are disputing We have no accounts that match the current address you provided.Once we can identify which accounts relate to your complaint, we will address the issue

The Collection Agency was aware of an ongoing investigation into alleged fraudulent and abusive charges A copy of this letter was furnished to them as well and they knew of this; and still proceeded with marking my credit report in a negative manner The Collection agency should've made the effort to not pursue a negative credit report pending the outcome of the United Healthcare Investigation Again, I am disputing the doctor's charges and all previous charges because the doctor cannot charge me for a long office visit by standing in the hallway and giving me a script for an MRI as he forgot to give me several days prior I would request the video footage to prove the same but I suspect the provider is not up to date in technology by the appearance of his office I simply mention this because I'm confident about my dispute, which is why I have filed a complaint with the insurance company for fraudulent and abusive charges.I further understand that the Collections Agency verified the charges and believe that the doctor is accurate but they are not listening to my side even with the proof of a request for an investigation There is strong belief that doctors are always right but more often than not, doctors can be deceptive; and if I'm claiming there is a problem, I don't think my integrity should be dismissed because I'm not a doctor and you don't believe me Tarnishing my credit report seems excessive and just as abusive as the doctor's fraudulent charges; and should be dealt with.Researching typical office visits, the following is a guide for office visits and standing in the hallway for a few minutes does not constitute a "Long Office Visit:" HistoryExamMedical decision makingTypical face-to-face time (minutes)99201Problem-focusedProblem-focusedStraightforward1099202Expanded problem-focusedExpanded problem-focusedStraightforward2099203DetailedDetailedLow3099204ComprehensiveComp...⇄ summary, a copy of my letter was sent to the collections agency and instead of working with me, the chose the easy way out by alleging they confirmed the charges and proceeded to send me to collections While I cannot prove the Collections Agency is on it with the provider, the attached documents prove that there is an ongoing investigation and they should not be tarnishing my credit report by taking the easy way out I am not saying I won't pay the doctor but after reviewing all charges, I called the billing company and doctor; and they never returned my call They even returned some payments and can't explain why The collection agency needs to await the outcome of the investigation and should remove the allegations on my credit report as I refuse to pay for something that did not happen

I am rejecting this response because I have not received validation of said debt Regards, [redacted]

In response to the consumer's latest objections - Mail was sent to [redacted] ***Collections were not pursued after the consumer had told us twice she was reviewing with her insurance company She was fully aware of the debt and acknowledge she was in receipt of the letter There was no need to keep pursuing a debt when the consumer told us she would call us back to set up arrangements In fact, it is a courtesy to the consumer as we would not want to harass a consumerThe credit bureaus file, including this July payment, has been acknowledged as received by [redacted]

I have never done business or received any products or services from Choice Recovery INCI do not owe them a debt and would like this information removed from my credit reports

Choice Recovery has reviewed the account A validation notice was sent to the consumer at the address provided to the client, [redacted] , on 07/25/ We are showing this balance as outstanding and valid.We will inform the credit bureaus of the dispute If Mr [redacted] would like to make payment arrangements or can provide proof of payment, please call our office to discuss

We have located an account for the consumer's former name Our collection agreement and business associate agreement with Emergency Medical Specialists allow us to collect on their behalf If you require more information about the service provided by this client, the date of service is 10/3/ Your insurance company has already paid it's portion of this bill Your explanation of benefits can offer you more information to the service performed