Chichime.com

Review: This is a two part complaint.

1) I made a purchase on the website chichime.com on February **. My order arrived on February [redacted]. I tried contacting this company via email to get a return authorization # (their website states that if you would like to make a return to contact them at [redacted] within 3 days of receiving your merchandise). I contacted them the day I received the merchandise (Feb [redacted]), 2 days later (Feb **) & 3 days later (Feb **). I have yet to receive a response.

2) Along with the aforementioned purchase, I made another separate order on the same day (Feb **). As of Tueday, February **, I have yet to receive any merchandise. I contacted the company on Feb **at [redacted] to find out the status of this order. I have no received a response. I would either like the products I ordered or a full refund.Desired Settlement: I am willing to keep the merchandise in the first complaint as I am assuming it is too late to return,

As for the second issue I have with this company, I would either like the 2 items delivered to me or a full refund.

Consumer

Response:

At this time, I have been contacted directly by Chichime, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

After my initial complaint to the Revdex.com, I did receive the merchandise I ordered a few days later. However, just like the first order, I was not satisfied with the purchase (as it did not fit me), tried to contact the business for a return authorization and never heard back from them. This business should not have a return policy if they are not going to honor it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

[redacted]

At this time, I have not been contacted by Chichime, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I placed an order in November and didn't receive it until mid December. During that wait time I couldn't get a response to the inquiries I sent through email . They have no phone # . I finally received items too late and want to return them. They require an email form customer concerning returns, within 3days of receiving items. They are supposed to respond with a return I.d.# they have never responded to any of my emails. Now I am stuck with this merchandise, that is of poor quality and took over a .both to arrive. I cannot send it back because I won't have any proof that I sent it. I currently am disputing the charge with my credit card company, but there's only so much they can do.Desired Settlement: Chichime does not respond to any of their customers inquiries. The will not take returned merchandise. I have emailed them at least a dozen times,no response. It took them 6weeks to deliver a small order. Worst company I have ever wondered from.

Consumer

Response:

At this time, I have not been contacted by Chichime, Inc. regarding complaint ID [redacted].

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Chichime, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I placed 2 orders with Chichime: order #[redacted] for $61.49 and order #[redacted] for $47.75 on 3/** and 4/*. I emailed Chichime on 4/* requesting an RAN number to return my items, as they did not fit properly. They wrote back promptly giving me return instructions and mentioned I would received a merchandise credit. I waiting about a month, because I understand some smaller companies take a little longer to issue credits. I emailed the company on 4 occasions: 5/*, 5/**, 6/* and 6/*. I even tried calling the number posted on Revdex.com website for Chichime. (Chichime's website conveniently does not have their phone number posted) The number goes straight to a voice mail. I have given them 4 opportunities to resolve this issue and have heard no response. It just seems odd that they responded quickly to my initial email about returning my items, but cannot respond to my other emails about crediting my account. So basically they get their merchandise back, and keep my money. After reading many reviews and complaints, I am not the first person this happened to.Desired Settlement: I was willing to receive a store credit at first, because I do like their merchandise. However, I will never do business with this company again and would like a complete refund. Their customer service is horrendous and their return policy is a scam!

Business

Response:

Unfortunately there appears to have been a break in email communication on our behalf and as a result have granted [redacted] her request of a full refund. The appropriate department has been notified to look into the cause of the break in communication and will be addressing it to ensure the minimization of a similar occurrence in the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a jacket from this company and received it a few weeks later. Once I got it, the quality was not good and the size was to big for me. I contacted the email that they gave to do a return and never heard back. I emailed them a few times and even to different email addresses. I also messaged them through facebook and never got a reply and also left comments on their instagam account and still no reply. The first initial email was sent on November [redacted], the day that I got the jacket. Since then, I still have not heard anything from this company regarding my return. On their website it says to email the specific email address to get a return number and I never received one. Below is what states on their website:

Returns and Exchanges:

International orders are not eligible for return or exchange of any kind.

For domestic orders a merchandise credit will be issued as a form of return or exchange; however no monetary refunds will be issued. In order to receive a merchandise credit please email [redacted] within 3 days of receipt to obtain a return authorization (RA) number. Please include your order number in the subject of the email. No returns will be accepted without an issued return authorization number. To receive a merchandise credit, your item must still be unworn or tampered with. Please note that all shipping charges incurred are the responsibility of the customer.

Please note that all Pre-Order purchases, sale items, items purchased with a discount code, custom orders, and all earrings are final sale.Desired Settlement: I originally wanted to return my jacket for a smaller one since it says that they will only give credit back and not monetary refund but at this point I just want my money back. I do not want to deal with a company that ignores its customers and does not follow through on its own policies. My desired outcome would be to get a full refund.

Consumer

Response:

At this time, I have not been contacted by Chichime, Inc. regarding complaint ID [redacted].

Sincerely,

Review: My daughter ordered a dress on 4/**/1014 and she never received the dress and they charged my bank account. I have called at least 20-30 times and no one have answered. I have emailed several times. I called my bank and they cannot not do anytime about. I am worry about them using my bank account because they have my information.Desired Settlement: I just want my money back and make sure they cannot use my bank information.

Consumer

Response:

At this time, I have not been contacted by Chichime, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I placed an order for a jacket from this website.

I received the merchandise and the item was defective. In my opinion, there was false advertising as the item delivered did not resemble the quality on the website.

I had the item returned delivery and have yet to receive a credit or response to any of my inquiries. There is no phone number to reach a live person and emails are not responded to.Desired Settlement: I would like to be refunded for the purchase. I have requested this many times, and already had the item returned to sender.

Review: I received my purchased items on April **, 2014. As per their Return/Exchange policy, I contacted Chichime.com within 3 days of receiving these items to request an RA# in order to return/exchange some items. I have sent five emails to [redacted] and[redacted] but have not been able to get anyone to assist me with my request. Due to the very poor customer service, I am requesting a FULL REFUND of funds instead of a credit as stated in their policy as I do not want to deal with such poor customer service.Desired Settlement: Although their policy states that they will only provide a credit or exchange of items, I am requesting a full refund for the items I am returning as I do not wish to deal with a company that has such poor customer service. I want to get my money back and not have to deal with them ever again. Thank you.

Consumer

Response:

At this time, I have not been contacted by Chichime, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I placed an order on 5/*/2015 and received it on 5/**/2015 the items did not fit. I sent an email on 5/**/2015 requesting a refund. The company replied back to me on 5/**/2015 the following email:

Hi [redacted],

We're sorry to hear that your purchases did not fit as you would have liked. They may be returned to the address listed below. Please send it via a trackable courier including the return authorization number [redacted] clearly on the outside cover to ensure a speedy delivery and processing. Upon receipt and passed inspection of the returned items, a merchandise credit will be immediately emailed to you in accordance with our return policy allowing you to repurchase a different size or any other item of your choice.

Should you have any further questions or concerns please do not hesitate to let us know.

Best Regards,

Abigail

Client Services

ChichiMe.com

I sent the company the following email:

Hi [redacted],

The shipping tracking number is [redacted] or ###-###-#### the ETA is 1-2 Business days.

Thank you!

I have sent them 3 emails since then and still no RESPONSE!!Desired Settlement: I was happy when [redacted] said she would REFUND me once my garments passed inspection. I'm requesting a FULL refund.

Business

Response:

Unfortunately there appears to have been a misinterpretation of our initial email to [redacted]. Upon receipt of returned purchase, a merchandise credit was issued in accordance with our return policy as stated allowing for the repurchase of a different size or any other item available on our site. However we have issued a void to that merchandise credit and issued the expected refund to accomodate [redacted]'s request. A refund notification has been emailed to the address of file.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,