Chichime.com

[redacted] has been granted her request regarding her purchase. We appreciate her feedback in its entirety and have forwarded it our management team for further review. With regards to the photo [redacted] referenced, it was taken by members of our team on a beautiful summer day in [redacted]...

[redacted], **. The bracelet set itself is comprised of two stretch bracelets (one infinity & one gem), a crystal adorned pull-tie bracelet, and one elegant leather wrap bracelet designed to create layers as it hugs your wrist. This set is currently out of stock however we will be taking all opinions and reviews into great consideration when putting together future sets. Thank you and please feel free to let us know should there by any further questions or concerns. Best regards - [redacted] ([redacted])

Hi [redacted], Your return has been received and processed. A return receipt has been resent to the email at the time of purchase including your requested resolution. Please confirm its delivery. Should you have any further questions or concerns please feel free to let us know. Best Regards, [redacted].

Revdex.com:At this time, I have not been contacted by Chichime.com LLC regarding complaint ID [redacted].  I received the two items that I was trying to return back as the package was unclaimed.  I have the two items but they are not...

usable.  I want my money back and they can have their items.  What is more importantly is that this business needs to stop doing business if it can't operate fully.  Before ordering I reviewed the return exchange policy to ensure that it was an option in case the items didn't fit.  They have not upheld their policy.  They have as well wasted my money with me paying for the insured package for the attempt of a return.Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Chichime, Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Chichime, Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: After returning an item that did not fit properly I was issued a store credit code via email. When I tried using the coded it would not work. I have emailed them 5 times and have not received a response.Desired Settlement: I would like them to provide a valid code or refund the balance to my credit card.

Review: The dress I purchased did not fit and they said I could return it and get a merchant credit as shown in the email below. I returned the dress on ** Jan 2015 and it was delivered on ** Jan 2015 the RAN number is [redacted]. I have sent numerous emails and had no reply.

Hi [redacted],

It appears that our initial email did not reach you and we apologize for the inconvenience. You are definitely able to return your purchase. It may be returned to the address listed below. Please send it via a traceable courier including the return authorization number [redacted] clearly on the outside cover to ensure a speedy delivery and processing. Upon receipt and passed inspection of the returned item, a merchandise credit will be immediately emailed to allowing you to purchase any other item on our website at your convenience.

Should you have any further questions or concerns please do not hesitate to let us know.

Best Regards,

Return Address:

CHICHIME.COM

PO BOX [redacted]Desired Settlement: A refund as soon as possible

Business

Response:

Hi [redacted], Your return has been received and processed. A return receipt has been resent to the email at the time of purchase including your requested resolution. Please confirm its delivery. Should you have any further questions or concerns please feel free to let us know. Best Regards, [redacted].

Consumer

Response:

This has been resolved (see copy of their email below) and the money credited back to my credit card - thank you.Hi [redacted], The purchasing card ending in [redacted] has been credited in two separate transactions. Please allow 2-5 business days for it to post back to your account.Best Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a product from this website online and it was completely different then what was advertised online. Firstly, they use false advertising with shirts that are taken from other websites and put it on their own website. Secondly, the shirt I received was cheap, falling apart and I wanted to return it immediately.

According to their website, it states " In order to receive a merchandise credit please email [redacted] within 3 days of receipt to obtain a return authorization (RA) number. Please include your order number in the subject of the email. No returns will be accepted without an issued return authorization number." This is fine, and I emailed them the DAY AFTER I received that shirt. It has now been 7 days and I have not heard a single response.

In addition, they have an instagram account, a Facebook account and twitter. I tried using all three of these channels even after I saw them responding to other customers regarding "information" on their products. They have refused to answer my request and after 6 emails, 4 Facebook posts, four Instagram comments and a Facebook private message, I still have not heard back.

It is not about the money - it is about the false advertising and lack of customer support I am receiving. I got a cheap product, I received terrible customer service and they are purposely ignoring my requests. I can send pictures or attachments to prove this but I do not think this company should be running since they are practicing illegal business, especially with their "terms and conditions." After reading many reviews, it seems as though this is not the first time this has happened and I am not happy with chichime.com.Desired Settlement: I do NOT want merchandise credit, I want my money back. I will never be using this website/company ever again.

Consumer

Response:

At this time, I have not been contacted by Chichime, Inc. regarding complaint ID [redacted].

They never responded to any of my inquiries and I never was able to return my item. They are an extremely unprofessional company and I even called the direct number (which I had to seriously research and found it available on Revdex.com) and left the owner a message. No response.

Sincerely,

Review: I had purchased a shirt and a pair of jeans from this company. I got them in the mail and the shirt was way too small and the jeans were defective since there was no hole for the button above the fly. I contacted them via email and I was very pleasant, saying I wished to return the items and would accept store credit as a refund. I never got a response. I emailed them four more times and still hadn't received a response. I follow them on Instagram so I posted a couple comments on there and still did not get a response yet they were responding to other customers posting comments. Just now I posted one last comment saying how it was bad business that they couldn't respond even though I was willing to work something out with them and that they should be reported. They blocked me on Instagram and I can no longer see their account. This company is selling defective items and even though their website says they accept returns, that obviously isn't the case. I am so upset about this, I have never received such lousy customer service and I wish something could be done about it.Desired Settlement: I honestly don't even care how the refund is issued because either way I will never shop with this company again. I just don't want someone else to get stung like I did and I want some action to be taken against them.

Consumer

Response:

At this time, I have not been contacted by ChiChiMe regarding complaint ID [redacted].

Sincerely,

Review: I purchased sweater from chichime.com on December [redacted], 2014 for the value of $60. They had advertised on instagram and it was the same item on their website. However when I received my package on Friday, it did not resemble the item on their site. First, it had a distinct odor on the faux fur trimming, there was no label on it (on the site there is a label on the inside of the sweater) it appeared shorter than the online version. I have emailed them twice in regards to order number [redacted]. I emailed them on Saturday 12/* and 12/*. I haven't even received an acknowledgment that the matter is being looked at. There have been two other complaints on instagram of disappointed customers in regards to this exact item known as the Ella cardigan. There return policy is merchandise credit, however I do not wish to purchase from this unreliable source again. They mislead customers and do not return emails. I would like a full refund to my card.Desired Settlement: Complete Refund to my card.

Business

Response:

Hi [redacted], Thanks for contacting us. We're currently awaiting the return of your purchase to conclude this transaction as requested. Please advise if you require additional assistance. If its already been mailed, please provide us with the tracking details allowing us to expedite the return process for you. Best Regards, [redacted]

Review: I ordered a white lace romper on 8/* and have yet to receive a response on my shipping/tracking information. I have contacted the business multiple times via the email addresses provided on the website. The website claims they are open 11-7 Monday through Friday but no one answers the phone or responds via email.Desired Settlement: I have already contacted my bank about reversing the charge because I never received my merchandise. I will however reverse the charge back on my card if I can get an update of where my merchandise is.

Consumer

Response:

At this time, I have not been contacted by Chichime, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I ordered a bracelet set that looked beautiful in the photo online. All the reviews on the webpage were very positive so I ordered the bracelet. I accidentally put in the wrong apartment number when I placed the order but I could not reach anyone in customer service to get it changed before it shipped. That was my first warning that something was not right with this company. But I was able to work out getting the package from my neighbor once it was delivered. The bracelet set is pure garbage. One bracelet is a necklace. The bracelet that looks like a necklace is falling apart. The other bracelets are so cheap it's almost amusing. They look like something my daughter would get in a candy machine for 25 cents. I paid $62 for this bracelet set. I have emailed customer service 3 times and I cannot get a response. I put a negative review on their website but they refuse to post it. And there is no phone number to contact them directly. Everything about this company is a scam.Desired Settlement: I want a full refund for this bracelet. I do not want a store credit. I do not need any more [redacted] from this company. And I think there should be more warnings out there for these types of companies. I have seen this more and more. You see a beautiful item on [redacted] and the price is amazing and unless you do more research you would never know that the company is located in [redacted], there is no customer service, and either the item will not show up or it will be nothing like it appeared to be in the photo.

Business

Response:

[redacted] has been granted her request regarding her purchase. We appreciate her feedback in its entirety and have forwarded it our management team for further review. With regards to the photo [redacted] referenced, it was taken by members of our team on a beautiful summer day in [redacted], **. The bracelet set itself is comprised of two stretch bracelets (one infinity & one gem), a crystal adorned pull-tie bracelet, and one elegant leather wrap bracelet designed to create layers as it hugs your wrist. This set is currently out of stock however we will be taking all opinions and reviews into great consideration when putting together future sets. Thank you and please feel free to let us know should there by any further questions or concerns. Best regards - [redacted] ([redacted])

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and I agree with the statement from the company that I was granted my request for a full refund.

Sincerely,

Review: I ordered a dress and ring from ChiChiMe on June *, 2014. I did receive both items promptly however the dress had a large hole in the side. I have emailed them three times, including three different email addresses listed on chichime.com, as well as filling out an online communication form and have received no response regarding this issue. There appeared to be no customer service phone number listed.Desired Settlement: I would like to return and be refunded for the cost of the defective dress, and the cost of shipping.

Consumer

Response:

At this time, I have not been contacted by Chichime, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I ordered a product from ChichiMe. Upon receipt of the product, I realized that it was too small. I have made several attempts at contacting ChichiMe in order to exchange the product for a larger size. I have contacted multiple email addresses provided on ChichiMe's website because they fail to provide a phone number. Not a single one of my emails has received a response. I have no other means of contacting ChichiMe. ChichiMe's lack of professionalism and customer service leaves me feeling very frustrated, especially because I am left with an expensive product that I cannot even wear.Desired Settlement: I would like ChichiMe to exchange my current product for the same product in the next size up (US 4).

Consumer

Response:

At this time, I have not been contacted by Chichime, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I have contacted the company multiple times trying to request a RAN in order to exchange product. Their policy states that within 3 days of delivery a request needs to be made. I contacted them within hours of receiving order to request a different size-5 different times over the course of 3 days and nobody has responded. I tried their return department, shipping department and general info department. I also found a phone number and left a message.

I received a response after my order was made stating that if any change need to be made to contact them. In which I responded immediately (before product was sent) requesting a medium be sent vs a small. Nobody responded and wrong product was sent.

It took them an extra week to send, when it says it will be shipped withing 1-3 days-it took a week to ship and another 4 days to get to me. From beginning to end working with them has been a nightmare!Desired Settlement: I want them to send me my RAN number so I can return product and have a refund made immediately to my credit card. I would also like them to send me the correct size complementary after the nightmare of going back and forth and not even being able to get a response. Completely unprofessional!

Consumer

Response:

At this time, I have not been contacted by Chichime, Inc. regarding complaint ID [redacted].

Sincerely,

Review: My husband purchased a set of stack bracelets from Chichime as a gift for me for Christmas. I discovered during the first wear that the bracelets were defective and came apart within the first hour of use. To be specific, the elastic fishing line-type string that the beads are strung on frays and rips apart as soon as the bracelets are stretched or encounter any type of friction from the beads they are securing. Chichime requires that merchandise be unworn to return. They also require that you inspect merchandise and file a damage claim within 24 hours. So what happens if upon the first wear, the bracelet falls apart? It seems they've written themselves out of responsibility, since A) the bracelet was worn (for an hour) and B) the faulty nature of the product couldn't be determined by a visual inspection upon receipt. They also have a "privacy policy" that prohibits them from interacting with customers on any social media outlets. You are able to send a comment to their Facebook page but it is hidden from view by others. We have emailed the company several times (copies can be provided) and have received zero response. Perhaps their fine print protects them from issuing us a refund or exchange, but it will not be protecting them from my word of mouth, other social media pages, blogs, etc. DO NOT BUY FROM THIS COMPANY.Desired Settlement: First & foremost, I would appreciate an answer to our (several) email inquiries. Second, I would appreciate a refund, because the written terms & conditions of sale do not account for the situation I found myself in- the product literally fell apart on my arm during the first use. A visual inspection before wrapped could not determine this would happen.

Review: I returned a stack bracelet on August [redacted], authorization number [redacted], and have not received an email or a refund yet. I have been emailing and calling, but have not received a return email. I would like my debit card refunded ASAP!

Review: I purchased a jacket in October and did not like the quality of fabric (approximately $70). They responded quickly with an RMA and instructions, which were followed. The return was delivered to their po box 11/*. I emailed them a few times inquiring about my credit to no avail. I sent my final email a week or so ago with tracking info to provide further proof that they are now in possession of my return and my money (and I've paid shipping with delivery confirmation out of pocket, according to their instruction and policy).Desired Settlement: After reading other reviews on their site, I found that I am not alone. I want this business to function as a proper business would and follow up and issue credits that are due. And, of course, I want my credit for merchandise and all shipping to make up for the horrible customer service and to just be done with this.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Chichime.com LLC has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I placed an order for the Valentina dress-YLELOW/2/NOV **(as listed in both my confirmation email and website) and was charged $94.00 ($5.00 for insurance delivery) that same day (BANK STATEMENTS MAY BE PROVIDED IF NEEDED). The product was listed and scheduled to be delivered on Novemeber [redacted], however I never recevied the package nor tracking information in my email. I have emailed the addresses listed on the company's website numberous times and commented on their instagram feed, with no response.Desired Settlement: I would like to receive the tracking information for my package or a refund if it is not provided within 48 hours.

Review: I purchased merchandise on December ** 2015. My credit card was charged and I have not received my order. I reached out to Chichime via e-mail 3 times and left a voice message. No one has gotten back to me to provide status of my order.Desired Settlement: cancel order and full refund