Chem-Dry of Riverside & San Bernardino

We have reached out to [redacted] to confirm which products she sent to us so that we can exchange them for her.  She should receive her replacements within the next two to three weeks. Linda C[redacted]

Response sent 2/* to [redacted]: Dear [redacted]:   Thank you for providing a copy of the automated response received at the time of your previous contact on 11/**. It appears that the email was sent in response to a newsletter you received from us, and I wish to assure you that we are continuing our research with our newsletter provider to determine why your email was not automatically routed to our [redacted] address as it should have been.   I understand from your most recent contact to the Revdex.com that you have received an email from Clinique Online, requesting your participation in a survey regarding our customer service, and I am truly sorry for any further upset caused. I believe you may be in receipt of a satisfaction survey that was generated after your interaction with our Customer Service team on 12/**/16. These surveys are not tied to marketing emails and are optional to complete. Please be assured that I have confirmed once again that your email address: XXXXX  has been fully blocked in our newsletter provider's system, and you will not receive any further marketing emails from us. Should you wish to forward a copy of the survey email you received to [redacted], I will be happy to review it.   [redacted], thank you once again for bringing your concerns to my attention. I am at your service should you need anything further.   Kindest regards,   Jennifer Manager, Online Customer Service Clinique OnlineTell us why here...

According to our records, the brush for [redacted] is en route and the tracking information indicates it will arrive tomorrow.We have sent him the tracking information and also called him directly to let him know he can call us if there is anything else we can do.Thank you,Linda C[redacted]Executive...

Director, Americas Consumer Care Center

On 12/** we sent mailing materials to [redacted].  We have exchanged emails with her since 12/** and are currently awaiting for the return of some information from her for further evaluation.Linda C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and...

the matter has been resolved once I have received the replacement brush. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The creams were returned to Estee Lauder several days ago UPS and an email was recently sent but I did not hear back from them. I have no idea what Evaluation they are taking about??? I hope that is this resolved soon. Please let me know if you need a copy of the recent email that was sent to Estee Lauder customer care. I have no idea who Linda C[redacted] is I have not spoken to heror received an email from her. Thank You Revdex.com for all your help.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved I have not heard from Estee Lauder since the [redacted] of Dec. as to what there are going to do.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have reached out to the consumer to clarify the situation and let her know that her card was not charged for the order.We invite her to contact our online team directly with any other questions.  Consumers may contact them via live chat, email or telephone.Linda C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]