Chem-Dry of Riverside & San Bernardino

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It's
regarding to my ex complaintEstee Lauder wouldn't give me the
shipping refund as they agreedso I complaint here and Jennifer S***
sent email to me, said she will give me the shipping refund and
apologizedI was happy and closed my Revdex.com complaint casebut after I
sent them all the receipts and my shipping package was already delivered
on Dec 6th, I don't hear from them anymoreI wanted to ask them what's
going onI called their customer service number again, and still Randy
picked up my phone, kept repeating that she won't give me the shipping
refundand she said she doesn't see any note on my account saying they
can give me the refundand she doesn't know who Jennifer S*** and
Linda arewow, sounds like I am tricked againThe email address
Jennifer used was just "***", which means
anyone in Estee LauderI don't know how to reach Jennifer or Linda,
called ***, they don't know who Jennifer isOMG, can Estee
Lauder be more rude??? Please give me someone else's contact info
besides *** and ***, because they
don't solve any problemI said if you don't transfer me to Jennifer,
then I will have to complain on Revdex.com again, they don't carewhy would
they always want to make everybody see their bad performance? before I
show this problem here, they can never solve it for meBelow is my last
complaint"I ordered orders from Estee Lauder website, then I got an
email said they are out of stock, I called their customer service
***, I asked them if there's a problem with my orders, she said
no, I WILL receive the product I ordered and I can just ignore that
emailthen just in case, I replied that email said your CSR(customer
service representative)said there's no problem with my orders, I can
ignore this emailthen I got a phone call from them, said there IS a
problem, they don't have the color I orderedI have to change a color
or cancel the orderI said if you don't have the color then why did you
sell it on your website? she just repeating the same thing many times,"
we are out of stock, either I change a color or cancel the order." I
was so exhausted and I said, fine, just mail me another colormins
after I hung up the phone, I feel how can they do this to me? it's their
fault, why did she sound like we can give your money back, why am I
still not happy? and my friend told me Estee Lauder's store has the
color, why they said they don't have it in stock? so I called them back
again, said you can not tell me to change a color or cancel my order, I
paid already, and I know your store has it! they are selling it! they
transferred me to many managers, they kept saying the online store and
real store are different department, they don't contactI argued that
you are all Estee Lauder, I bought products from Estee Lauder, Estee
Lauder's real store has it, you can't let me accept that you run out of
stockI know your online store made a mistake, you are out of stock of
the products but you were still selling itfor this special situation,
your two department should work together instead of making customer pay
for your mistakeand the manager finally said she will work with the
shipping department, when they find a solution they will call methen
couple days later, I didn't get a phone call, so I called them again,
another manager told me they are still working on this, and she promised
me I will get the color I orderedI was so happybut the next day I
found my order was shipped, but no one called me to tell me what color
was shipped, so I called them again, asked them what was the solution
you found and what color you shipped me? the shipping department I think
she is called Lisa, she said she didn't have a solution, and she
doesn't know what color was shipped to meso I waited until I got my
parcel, turns out it's not the color I wantedI called them and asked
why you just force me to accept this color? this is the solution you
found? just mail it anyways? I said you can not force me to accept this
color, it's not the one I ordered, you need to give my money back and
I'm not gunna mail it backwho allowed you to mail it to me? then they
went to listen all the phone calls from me and finally, they found that
at the very beginning, I agreed that they will ship me the other color,
their boss Randy said, when I agreed at that moment, the shipping
department started to process italthough I called mins later, but no
one can stop the shippingthen why didn't you tell me ? you made me
talk to you guys so many times, talked to so many managers, no one told
me it's already shippedif you told me that, at least I would stop
trying, stop arguing and have some good dayswhy did you tell me you
are working on it and you will find a solution? I accepted that in the
end because Randy kept repeating the same word againshe kept saying if
I want the money back, I need to mail it backok, it's my fault that I
agreed that color oncefine, I will mail it back to get my money back
then something worse is happeningwhen I just ordered the products, I
used to call the CSR, if I want to ship part of my order back, will they
pay for the shippingthey said I can use the shipping label to ship it
back for freeI couldn't believe that, and I called again, she said
the same thing, but I mentioned it's a Canadian order, she said they
don't provide shipping label for Canadian orders, but I can pay for the
shipping and they will refund me the shippingok, I learned that they
provide free shipping, I just don't know how I should process it, how
can I give them the receipt so that they can refund me the shippingI
thought when I need to do it, just call them again and find outso
after all the problems with my orders, Randy said if I want the money
back, I have to ship it backbecause I know they provide free shipping,
I accepted itBut I am so tired of talking to them, I told my husband
to call them and deal with the return part for meI told my husband
that they provide free shipping, I just don't know how we do itso he
called them and asked how can we show them the receipt and get the
refund of shippingtheir CSR said we need to scan the shipping receipt
and the products receipts and email them all the receipts, they will
refund the shipping and product togethermy husband asked them that so
you don't care what shipping company we use? CSR said no, they don't
careso we went to *** and shipped everything back, and emailed them
all the receiptnow they say they don't provide free shipping for
Canadian ordersRandy said to my husband, whoever told us that it's a
mistakethey kept transferring me to everywhereI reached corporate,
the corporate said she has to transfer me back to help methis is so
hilariousOMG, I have never seen any Customer Service is this badyou
want me to pay for your employee training or what? you CSR said you
provide free shipping, the big boss said that's a mistake and that's
all? we paid money for shippingyou caused me trouble because of your
employee's mistakeOMGI am so shockedbut when I see the
complaints about them, I'm not that shocked any more."refund me the returned products and shipping fee as agreedtotally CAD
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have reached out to the consumer directly to resolve her issue.Please let me know if you need any further information.Linda C[redacted]Executive Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter...

will hopefully be resolved when they make a refund.   As of this date.. still have NOT received the refund??? so hopefully I will not have to reissue this complaint.
Thanks for your assistance
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is ridiculous that it would take up to 4 weeks to get a refund. Where is the refund coming from? I am grateful that the refund is being processed, but up to 4 weeks?  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our online department has reached out to the consumer to resolve the issue.Please let me know if any further assistance is needed.

We have reached out to the consumer directly to help appease her request.Thank you,Linda C[redacted]

We reached out to the consumer on 1/**16 to resolve her complaint.
A replacement for her brush is underway.
Linda C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
The business through this correspondence  acknowledges that their poster stating that their products are "manufactured using 100% wind power" is inaccurate and misleading.  This claim has an asterix with VERY SMALL PRINT stating this statement is not correct -- rather their production plant uses natural gas and that they actually just financially support wind energy projects and believe their financial contribution equals the amount of energy used at their plants.  I asked to see the details of this -- ie. exact numbers but didn't get that response; I even question this is true.  In any event, this is an example of "FALSE ADVERTISEMENT" to deliberately mislead the public and the supposed asterix with explanation of the falseness of the claim is NOT ACCEPTABLE.  AVEDA should remove these posters as the statement that their products are "manufactured using 100% wind power" is inaccurate and misleading to the public.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We received the complaint and have sent an email to the complainant so we can resolve the issue.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved: because although Jennifer S[redacted], Manager contacted me and provide a resolution (that I intended to accept), I already encountered another technical problem.  I finally started receiving emails again but I was sent a survey by Clinique and the links contained in the email did not work.  That indicates to me that there is still a technical problem with my account.Although, I would like to accept her proposed resolution, I do not fully accept it yet because the problem hasn't been entirely resolved.  I am requesting that Jennifer S[redacted] contact the technology department and find out why I am still experiencing problems.  Thank you for your help.Sincerely,[redacted]

 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is minimally satisfactory.  The company has told me they have sent a brush 5 weeks ago, and only after I had contacted Revdex.com do I receive a tracking number.  They have not read any of my correspondence and not answered any of my questions or requests.  I gave up on their brush product over 9 weeks ago (when it should have originally been replaced) and have since moved on.  i have no use for their replacement brush and asked that it not even be sent, since they do not read any of my emails they did not do this. Thank you for getting in contact with the company for me.
Sincerely,
[redacted]

Our online team has reached out to the consumer and facilitated their refund. [redacted]

We appreciate Ms. Terpin's additional comments and have reached out to her directly again to resolve.We trust any issues have now been satisfied.Please let me know if anything furher is needed.Thank you,Linda C[redacted]Executive Director, Americas Consumer Care Center

Dear [redacted],Your complaint regarding the M·A·C Select Loyalty Program was forwarded to us from the Revdex.com. We sincerely apologize for any confusion or disappointment incurred. Please be assured that we value you as a consumer, and we thank you for your continued loyalty to...

M·A·C.We appreciate the opportunity to explain to you that M·A·C Select tiers are based on your calendar year spend at M·A·C Cosmetics owned and operated retail stores in the United States (excluding Massachusetts), and [redacted] Members need to earn 500 points in a calendar year in order to reach the Obsessed tier. We reviewed your M·A·C Select account and determined that the points you earned in calendar year 2016 totaled 474.80. Please be advised that, per our M·A·C Select Terms and Conditions, we do remove points “if the purchase is returned or if the balance is obtained through fraudulent or other activity that violates [the] Terms.” After a thorough review of our records, we could not locate any purchases made on[redacted]or in a M·A·C Cosmetics owned and operated retail store on November **, 2016, nor on December **, 2016. As a reminder, per the M·A·C Select Terms and Conditions, “purchases made in department stores, specialty stores, travel retail stores, affiliates not solely owned and operated by M·A·C Cosmetics, in M·A·C Cosmetics retail stores in Massachusetts, or in M·A·C Cosmetics retail stores outside of the United States are not eligible for the Program.”  As a courtesy to you, we are making a one-time exception to our Terms and arranged for the points from the Nov. **, 2016 and Dec. **, 2016 purchases to be added to your accrued point total for calendar year 2017. We were delighted to be of assistance in this instance; however, we are sure you can understand that we will not be in a position to make any adjustments in the future.We want to prevent any further disappointment, so we kindly suggest you visit[redacted]to review the terms and conditions of the M·A·C Select Loyalty Program. Once again, thank you for taking the time to contact M·A·C. We hope you will continue to use and enjoy our products with confidence and satisfaction.Sincerely,Linda C[redacted]Executive Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have been in contact with the consumer and are replacing her products as requested.Thank you,Linda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Clinique called me immediately and were very understanding. I highly recommend their products....

 I appreciate their speedy resolution. They will continue to get all my business.
Sincerely,
[redacted]