Chem-Dry of Riverside & San Bernardino

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved I have not heard from Estee Lauder since the [redacted] of Decas to what there are going to do In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for contacting us.We have reached out to the consumer directly via email and postal mail to request additional information.Linda C***

No, I am not on my way to getting the refundI have been told they would not refund the money, yet another person said they would. I have been lied to and given the run aroundI need the Revdex.com's helpI simply returned the stuff as I though it was the right thing to doThe tracking number is
*** *** *** *** *** **. I wrote *** *** a letter and sent the items back to himI also included a copy of the Revdex.com complaintI need the complaint filed so the *** *** company and Clinique Laboratories will give me one straight answer and hopefully take care of this situation. There is no guarantee they will refund the money or even answer meI need the Revdex.com's help

We have reached out to *** *** directly and asked that she call us so we can better document her experience. We have also arranged for her to receive a refund, which will take approximately three weeks to arrive.Please let me know if there is anything else that is needed at this time.Linda
C***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
Christine A***

Since her last correspondence, our online team has reached out again to *** *** and arranged for a refund of her shipping charges.Thank you,*** ***

We have been able to reach the consumer and will be issuing a refund to her.Thank you,Linda C***Executive Director

Please know that this complaint was forwarded to my attention and we have reached out directly to the consumer to resolve his complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have reached out to the consumer directly to resolve her issue.Please let us know if we can do anything else.Thank you,Linda C***Executive Direcctor

We have placed an order to replace the product in question. *** *** should be receiving it with two to three weeks.Thank you,Linda C***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business acknowledged that their poster stating that their products are "manufactured using 100% wind power" is inaccurate and that they would send me a copy of the poster they claim has an asterix somewhere stating this statement is not correct -- rather their production plant uses natural gas and that they actually just financially support wind energy projects and believe their financial contribution equals the amount of energy used at their plants I asked to see the details of this -- ieexact numbers but didn't get that response either This is an example of "ADVERTISEMENT" to deliberately mislead the public and the supposed asterix with explanation of the falseness of the claim is not acceptable AVEDA should remove these posters.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved; they have resent the merchandise
Thanks for all your assistance and hard work,
*** ***

Thank you for contacting us.We have looked into your concern and it should have been rectified in the 12/*/payroll.Please reach out directly to our HR contact if there are any further questions.Linda C***

Our online team has reached out directly to *** *** via email regarding her return and refund.If there are any other questions, please let me know.Sincerely,*** ***

We have reached out to the consumer directly to address her issue.Please let me know if any additional information is needed.Linda C***Executive Director, The Estee Lauder Companies

We have reached out to this consumer directly to discuss her concerns with this poster.Thank you,Linda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have reached out to *** *** directly to address her concerns. Linda C***

At this time, I have been contacted directly by Clinique Laboratories, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
This is the response that I received from the company on 2/*/17:Your letter to the Revdex.com was brought to my
attention, and thank you for allowing me to respond to you personallyI sincerely apologize that you did not receive a response to your emails regarding the incorrect item included in your order #***, and you continued to receive communications from us following your request to be removed from our newsletter distributionI appreciate this chance to address your concerns and offer resolution. I have checked our records and confirmed that we have regrettably not received any previous emails from your email address: ***I understand that you received our auto response at the time of each contact, and I would like to conduct further research into why your messages were not received in our system on 11/*/and 11/**/so we may prevent a future reoccurrenceIf you would be so kind, please confirm if you contacted us via an alternate email address so I may look into this matter further. With regards to your newsletter subscription, I understand that, though you were optedout of our promotional emails at the time of your call on 12/**, you received an additional communication from us on 1/*/Please be assured that we take these matters seriously, and I can confirm that your email address: *** has now been blocked in our system to prevent receipt of future communications. According to our records, the correct Gift with Purchase collection was reshipped to you upon your call on 12/** and delivered on 1/*/via U** tracking #***If you are not in receipt of this package, please let us know as we will be happy to assist further. Robin, I deeply regret that your experiences with us have given you a negative perception of our services, and I hope that the above actions have fully allayed your concernsWe remain at your service and look forward to the provision of any alternate email address you may have contacted us from so we may research this matter further. Kind regards, Jennifer S*Manager,Online Customer ServiceClinique Online
I replied and provided a copy of their automated response as proof. On 2/*/I received an e-mail from the Clinique asking me to fill out a survey regarding the customer service.
Sincerely,
*** ***