Check Into Cash

We used Dependable Movers to move our entire home (3 stories) to a storage unit. The crew [redacted], [redacted], & [redacted] were wonderful, courteous, very careful with our things and quick. They arrived on time and finished in a very timely manner and the cost was appropriate. [redacted] in the office was very nice and informative and pleasant to deal with over the phone. I highly recommend this company for your next move. GREAT SERVICE!

January 22, 2016Dear Sir/Madam:I am the Business Manager for Martin Main Line Honda. Back on July 27, 2015 [redacted] came to our car dealership and expressed an interest in purchasing a vehicle. Through some misundertanding, [redacted]'s credit was run, producing a credit inquiry.Our...

company requests that this credit inquiry be deleted from [redacted]'s credit report with your agency.I trust you will inform our company and [redacted] that this has been effectuated.Best regards,William C.

Consumer states that they have received the records requested.

Good afternoon Ms. [redacted],I have "updated" news regarding the filing of my complaint ID: [redacted] on November 16, 2016 at 4:25PM(Eastern Time). I received great news through a phone call today from [redacted] from "Check Into Cash" establishment in [redacted], South Carolina around...

at 1:03PM this afternoon that [redacted] will close my account. I thank [redacted] and asked her could I have a copy or something to have(for my records)and she politely said yes but said it was just an email and I in turn replied it was fine. I went to the "Check Into Cash" establishment and she handed me the copy of the email like she said and I thank her again for her effort. But also Revdex.com of Upstate, I want to thank you as well, too. Nevertheless, [redacted] at "Check Into Cash" informed me to give [redacted] at least until tomorrow Friday, November 18th of 2016 for my "open account" to be completely closed for good. I told her okay and Thanks(will) be checking status on [redacted] as well, too).Regards,[redacted]

Final Consumer Response /* (2000, 15, 2015/08/27) */
I have received my car, the company admitted it was their fault.
This has been resolved.

Response was faxed 3/10/17Tell us why here...

False charges, harassment, billing errors, threats, lied about settlement offerOn 12/26/14 I renewed a payday loan with Check Into Cash online, it was due 1/15/15, our bank account had to be closed and we were unable to settle the account at the time having just lost our stillborn daughter and all funds were going to pay for her funeral and burial. We spoke to a rep in February and were told that if we paid $162 that our account would be considered paid in full as a settlement offer and no further action would be taken against us. We paid the amount which cashed on 2/17/15. We did not hear anything more from them until now when we started getting harassing phone calls, threats of papers being served, jail time, etc from their chosen collection agency. All of this comes as a shock to us as we were told it was settled back in Feb. It's also wrong because we do not own the $502.05 they say we owe for one we were told it was settled but 2 we paid $162 already so at most we only owe $340 of what they are trying to collect on. I will not pay a collection agency as it has been the case in the past that doing so does not actually settle the account and they still come after you for money. I don't feel we owe anything as were were assured that it was settled in feb but I would be willing to work out an actual settlement and payment plan with the company directly but I will not respond to harassment and scare tactics. We have received no letters, no phone calls, nothing until today when we got threats of showing up at my job or my house scaring my wife and children to death. If CIC/Loan by phone would like to make a decent settlement offer and payment plan then I would be happy to work something out. Desired SettlementI feel the matter should be dropped and the debt canceled because we were told in February that it was settled in full and we no longer owed anything when we made the payment in Feb (I specifically asked the rep several times to be certain that this was a settlement offer and would settle the account, he assured me it was) However if they would like to make a REAL settlement offer taking into account the $162 we already paid then I am willing to negotiate a payment plan. The emails we received in February showing the payment made show a $0 balance also so I understood it to be that the account was settled and closed. This sudden harassment and threats is quite a shock!!!Business Response Dear Ms. [redacted],Loan by Phone of [redacted] LLC ("Check into Cash") is in receipt of the above reference complaint. Check in Cash takes all consumer complaints seriously, has researched the matter and appreciates the opportunity to respond.The customer's remaining account balance was sold to a third party collector unaffiliated with Check into Cash in 2015. The account was then outsourced to another third party collector unaffiliated with Check into Cash.After reviewing all of the records and listening to the audio recording of the customer's call, we respectfully disagree with the customer's assessment of the situation. Respectfully, the third party collector was professional and asked for the customer to return the phone call. The customer's spouse became irate and threatening at which point the collect ended the call.Nonetheless, in the spirit of providing good customer service the account has been repurchased by Check into Cash and the remain gin account balance has been forgiven.We trust this resolution is satisfactory. Thank you very much.Sincerely,XXXXXXXXXXAssociate General Counsel

Review: Unable to pay the titleloan of 6,427 So I turned in my car in the begining of febuary . They told me to keep it till I had the full amount. Almost 3 weeks later I did not come up with the money I wanted to turn in the car on SaturdAY THE 20 BECAUSE OF THEM NOT HAVING THE TOW TRUCK SERVICE THEY SAID I HAD TO BRING MY CAR BACK . aD OF THAT DAY THEY WERE STILL GOING TO CHARGE ME INTEREST, mY COMPANIT IS THAT THEY WERE STILL GOING TO CHARGE ME FINANCE CHARGES. I FEEL I DO NOT HAVE TO PAY EXTRADesired Settlement: I WOULD LIKE MY CAR BACK . pLS CALL ME TO EXPLAIN MORE IN DETAIL TO THIS NUMBER [redacted]

Business

Response:

April 2, 2015US POSTAL MAILRevdex.comCheck Into Cash, Inc.[redacted] • FAX [redacted]Serving San Diego, Orange & Imperial Counties4747 Viewridge Ave #200San Diego, CA 92123-1688Re: ID # [redacted]Dear Sir/Madam:Check into Cash of California, Inc. ("Check into Cash") is in receipt of the above referencedcomplaint. Check into Cash takes all customer complaints seriously, has investigated the matterand appreciates the opportunity to respond.The customer entered into a Consumer Installment Loan Agreement with Check into Cash whichwas secured with the customer's motor vehicle. In her complaint, the customer alleges that sheattempted to voluntarily release the vehicle to Check into Cash during the month of February2015 when she was unable to pay, but was allegedly told that Check into Cash could not acceptthe vehicle. Respectfully, we disagree with these allegations. We researched our files and werenot able to find any records that suggest Check into Cash refused to accept the vehicle.Nonetheless, Check into Cash informed the customer that any interest or fees allocated to heraccount during the month February 2015 would not be charged to the account. The customer wasalso informed that the vehicle will be auctioned by the end of April 2015 and the proceeds wouldbe used to satisfy the customer's account balance. All funds received in excesses of the accountbalance shall be forwarded to the customer.We consider this matter resolved. Should you have any questions regarding this letter, please donot hesitate to call me at [redacted]. Thank you.[redacted]Associate General Counsel

I know it's not a good idea to obtain a payday loan. However, I had to due to some bad life circumstances. I used check into cash or loan by phone. They are the same company. Not too bad of an experience . So I used them again when I needed to. I fell short and life happened. I had to remove my bank account from the standing loan with them until I was able to pay. I was thankful they were so easy to work with. The removal of my account went smoothly. It has been 3 months since our agreement. Then suddenly this morning, I went to get groceries for my kids and they had deducted 412.50 from my account. This is not legal! Not after the account had been removed. Be warned. They will make you think they are doing what is agreed in a conversation over the phone, then leave you high and dry on feeding your children for Christmas. There were never any letters stating they would be rescinding the agreement to pull the account that I was to sign or so on. You have left me a very damaged customer!

Review: I used check into cash for several loans that I always paid back in full and before any interest would accrue. They failed to inform me though on my last loan that they were going to start charging interest no matter if I have a loan out or not. They said they sent out a letter stating this. I never received that letter and they charged me a hefty interest fee.Desired Settlement: I would like a refund of the $340.00 interest they charged because they never mailed any of my statements out to me.