Check Into Cash

October 29, 2016Dear ** ***I am writing regarding *** ***'s letter to your officeUnfortunately, we had believed that the issues were resolved but have come to realize that a response was not submittedAs a general rule, it is our practice to replace vehicle bulbs without charging labor as a
courtesy as it can represent a moving violation and safety issueIt is similarly a requirement to pass PA State inspectionsHowever, agree that the conversation should have occurred previous to any such work So that there was a fuller understanding and ultimately authorization for the workOur response should have been timelier as wellAs a result, we will be crediting *** *** for his oil change as well as the cost of the replacement bulb, or $56.80.Should you have any further questions, please let me know.Best regards,William C

I am responding to your letter dated July 13, regarding above patient’s careThe patient was seen in the office by me on April 16, The patient stated that she had a heart sonogram done on April14, 2015, which was reported to have a leaky valve and that it was not discussed with herShe
does not remember that no echocardiographic study was done on April The study was done in August which showed mild mitral regurgitationThis was discusses with her many times during previous visit. The patient was assured this leaky valve is mild at present no treatment is neededI could not correlate her symptoms with this valveThere was no evidence of tricuspid valve prolapse or mitral valve prolapse. The patient did not remember this discussionThe patient was assured and explained that no echocardiogram was done in April The patient may not have remembered my discussion of echocardiogram being done in The patient has a lot of anxiety, nervousness, and was stresses and she came several times with symptoms of non-specific chest pain, palpitation, flutteringShe has chronic symptoms of abdominal pain and discomfort which were beyond the call of my specialty practiceShe was disturbed and appeared helplessI continued to work with herI did a good job in taking care of her and spent a lot of time ever time she comes and explained to her all her test and investigations that were done even by other doctors, especially all the GI reports of which she did not have knowledge of. I explained and assured her about the results of various tests.Further, I am the one who thought of Hepatobiliary scan and found poorly functionally gall bladder and referred her and made appointment with surgeon Dr*** who removed the gall bladder which cured her abdominal symptomsThis was not thought of or done by her primary physician or done by GI consultant, who investigated her fully without resolution if her symptomsPatient did not appreciate this, rather kept asking me for an explanation of leaky valve which I did again discuss with her.If she did not receive a copy of echocardiogram which was done years ago I don’t knowCertainly, copy is always given of the patient wishes to getThe first time she was so insistent for its report was in April when she was found irritable and too worried about itI would have been glad to give it to her earlier has she just reminded me.Thank you very much or opportunity of allowing me to respond to this case

October 26, 2015Dear *** ***.I am writing you in response to *** ***'s concerns from her e-mail to you dated 10/7/In her e-mail, *** *** describes a concern she has with *** *** *** and the terms of her original lease - specifically when her lease terminated and when her final
payment was dueUnfortunately her concern does not involve Martin Main Line Honda as Martin is a franchisee of *** *** and has no common ownership relationship with *** *** ***It should also be noted that each statement that customers receive from *** *** *** contains the lease end date as well as the number of remaining payments that are left on the lease.Should you have any further questions regarding this matter please let us know.Best regards,William C

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because, when I contacted [redacted] I was told that this matter was between me and the car dealership, which is MainLine Honda.  Also during that phone call [redacted] transferred by call back  to MainLine Honda as a so called attempt at helping to reconcile this matter.  As a consumer I feel like my concerns are being ignored by both entities.  To date no one at MainLine Honda or [redacted] has been in contact with me.  As I stated in my orginal complaint, Honda Corporation is taking advantage of it's customers while hiding under the pretense that their entities operate seperately.  In the end, I've had to pay for a car in which I was unable to drive, since it was sitting on the car dealership lot.  In addition, didn't get the benefit of having a month fee from a car payment as indicated by the MainLine Honda and since [redacted]ing to MainLine Honda's unsavory sales practices I've had to paid all monies owed on the 2012 Honda [redacted].   
Regards,
[redacted]

April 2, 2015US POSTAL MAILRevdex.comCheck Into Cash, Inc.[redacted] • FAX [redacted]Serving San Diego, Orange & Imperial Counties4747 Viewridge Ave #200San Diego, CA 92123-1688Re: ID # [redacted]...

**Dear Sir/Madam:Check into Cash of California, Inc. ("Check into Cash") is in receipt of the above referencedcomplaint. Check into Cash takes all customer complaints seriously, has investigated the matterand appreciates the opportunity to respond.The customer entered into a Consumer Installment Loan Agreement with Check into Cash whichwas secured with the customer's motor vehicle. In her complaint, the customer alleges that sheattempted to voluntarily release the vehicle to Check into Cash during the month of February2015 when she was unable to pay, but was allegedly told that Check into Cash could not acceptthe vehicle. Respectfully, we disagree with these allegations. We researched our files and werenot able to find any records that suggest Check into Cash refused to accept the vehicle.Nonetheless, Check into Cash informed the customer that any interest or fees allocated to heraccount during the month February 2015 would not be charged to the account. The customer wasalso informed that the vehicle will be auctioned by the end of April 2015 and the proceeds wouldbe used to satisfy the customer's account balance. All funds received in excesses of the accountbalance shall be forwarded to the customer.We consider this matter resolved. Should you have any questions regarding this letter, please donot hesitate to call me at [redacted]. Thank you.[redacted]Associate General Counsel

I am Writing regarding Ms. [redacted]'s concerns from her 2/23/2016 email to your office. As is clear with the attached warranty contract signed by Ms. [redacted], her coverage began on the date of the service contract purchase and ended 84 months or 100,000 - whichever occurs first, after the...

in-service date of 8/1/2009. Both the mileage and the term (84 months) begin from the date that the vehicle is first put into service, Furthermore, among other factors, the cost of an extended warranty is determined by the actuarial risks related to the coverage that it provides during the period when it extends coverage beyond that of the original factory warranty,Should you have any further questions, please let me know.Best regards,William C[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Check into Cash of Ohio, LLC (“Check into Cash”) is in receipt of the Complainant’s follow up information.  Check into Cash takes all customer complaints seriously and appreciates the opportunity to respond.  Complainant entered into a Promissory Note with the Lender ([redacted]) as well as agreements for credit services performed by Check into Cash, a registered Credit Services Organization.  Respectfully, we again deny the various allegations in the initial complaint and her rebuttal regarding the aspects of her transaction including, but not limited to, the allegation that she was unaware about the aspects of the transaction.  The documents executed by Complainant clearly disclose the terms and conditions of the transaction and also clearly and conspicuously provide for the fees and charges associated with the transaction.  Her account defaulted and, due to her defaulted status, was sent to our corporate offices on March 17.  Complainant rejected our reduced dollar settlement offer regarding her account and payment over a period of a little more than 16 months.  While we again deny the various allegations in the complaint and rebuttal and we believe that the settlement offer presented to her is a fair one, nevertheless, due to Complainant’s alleged circumstances and in a spirit of cooperation, we will forgive her remaining balance.

The work was slow and the addition that was done didn't meet expectations. The crew wasn't managed well and seemed to only work half days. I was told the addition should only take four weeks and it ended up taking seven. They made short cuts with some of the work and I not completely satisfied. I wouldn't recommend them out to my enemy let alone family and friends. Stay clear. Buyers be aware.

Good Morning [redacted],The letter attached is addressing the request for the dealer to generate a letter stating that the credit report inquiries were unnecessary and should not be listed under my credit report. If they submit a letter stating this, I can forward both my letter and their letter to the credit bureau for removal of each of the inquiries.V/r,[redacted]Broomall, PA [redacted]2/1/2017Dear Martin Mainline Honda:This letter is to request a letter be submitted to the Revdex.com stating that the unnecessary credit pulls and hard inquiries should be removed from my report due to poor service I recently received at your dealer when I visited. On October 13th, I made a visit to Martin Mainline Honda to consider purchasing a new 2017 Honda [redacted]. However, the salesman and finance department were extremely pushy and forward with me as a customer. I allowed them to run my credit once, to gauge a monthly payment equivalent with my credit score and provide me with a rough monthly payment estimate. I found out later that the dealer and finance department had run my credit, inflicting hard inquiries on my report, upwards of 6 times. I understand that one credit pull was necessary to make cost estimates and determine some numbers, but pulling my credit multiple times was not necessary. For them to do so was out of line and hindered my ability to get a good interest rate when I decided to buy the car from an honest dealer with a good price for the vehicle on a later date.  The credit pulls that were made are listed below:(1) [redacted] – 10/13/2016(2) [redacted] – 10/13/2016(3) [redacted] – 10/13/2016(4) [redacted] – 10/13/2016(5) [redacted] – 10/13/2016(6) [redacted] – 10/13/2016I expected a much higher level of service from a company, and I am disappointed in the service I received, as well as the poor reflection that ensued on my report and credit score as a result. I find it unfair that they were able to do so in the first place, but the damage has already been done. Please consider this situation and help in removing the hard inquiries from my account that were filed with these banking and auto finance institutions. Please submit a letter addressed to the Revdex.com, as well as the three credit bureaus ([redacted], [redacted], and [redacted]), stating that these inquiries were unnecessary and should be removed from my report.Sincerely,[redacted]

December 14, 2016Dear [redacted]:This letter is in response to [redacted]'s email to your office dated 1 1/09/2016. As requested by [redacted], attached please find our written request to [redacted] to have his credit report inquiry removed from their database. Should you have any further...

questions, please feel free to contact me.Best regards,William *. C

I was contacted by a representative.for [redacted] and he was very pleasant. He told me that they released their part on 3/16/15 & I was contacted by check into cash corporate. Yes my loan defaulted, in order to prevent it from doing so I would've had to pay $700 + still owe the balance of $2,600....

Check into cash was little to no help and didn't seem to regret their business practices. I was offered a settlement of $2,100. Meaning in total I would've paid $4,200 for a.$700 loan! I explained to her when I originally took the loan and asked the associate from check into cash what would happen if I couldn't make 2nd payment?(this was right after she explained my payments would be broken into two payments) the associate explained that they could "break those payments up and give me more time. " sounds good. What she left out was when they break those payments up (refinance) there's hundreds of dollars added to your fee. Yes I received the promissory note and signed it but I also asked questions and was led by misconception. I even stated to the woman from corporate that if this isn't how they do business thru should use my situation as a training opportunity. Not to mislead just to get the title loan. Had I known that each time I didn't pay off I would get hundreds of dollars added on I would've done EVERYTHING in my power to pay it off that initial 2nd payment. But I thought I could pay over time..which that part was true but u dig yourself into a while you can't get out of. Now two years, almost three years later I have anxiety. Started having panic attacks, had to fight eviction, utility shut offs all struggling because of this debt, that had check into cash acted in good faith it wouldn't gotten this bad.

Mr [redacted] was fully aware of the condition of the truck at the time of purchase. He was also fully aware of the modifications to the truck at the time of purchase. Mr [redacted] test drove the vehicle prior to purchasing the vehicle. The sales person [redacted] never mentioned anything of a...

warranty prior to the sale. Mr. [redacted] was informed of the third party product after the commitment to purchase was made. Prior to that Mr. [redacted] was purchasing the vehicle AS-IS. Being a product for our customers to purchase an addition to a vehicle, it is offered as a courtesy and not backed by Principio Auto Group. Principio Auto Group does not represent the warranty company in anyway. it is a third party product that can be purchased either by phone, web, or in person. It is the customers responsibility to do their due diligence into what they are purchasing. There was no deception in anyway by the sales person ([redacted]) or Principio Auto Group. In addition, [redacted] (President), had a few phone conversations with Mr. [redacted] in regarding this matter as was trying to assist him. Mr [redacted] after being threatened with lawyers, advised [redacted] that if he chose (as his right) to retain an attorney that any and all conversations would cease. along with and assistance from Principio Auto Group. Mr [redacted] retained an attorney and has been in contact with Principio Auto Group's Retained Attorney. Based on the attorney, Principio Auto Group has in no way Fraudelantly or deceived Mr. [redacted]. [redacted] was also informed again on 8/12/2016 that any/all communication need to be made through the attorneys and no to be harassing Principio Auto Group's staff members.
it is unfortunate what has happened to the transmission of the vehicle, but after 4 months and excessive pushing a vehicle beyond its limits by Mr [redacted], things are about to break. Warranties are not meant for covering mis use of vehicles. they are meant to help individuals with normal mechanical failures. it is believed by opinion that Mr [redacted] purchased the third party warranty in order to defraud them of their services. Mr [redacted] was Purchasing the truck either way.
it is not the responsibility of Principio Auto Group to Maintain the vehicle purchased and there was no promises nor commitments made to [redacted] prior to the sale. Principio Auto Group should not be involved with the issues [redacted] has with the warranty that he had purchased. Principio Auto Group has no financial interest in said warranty Mr. [redacted] purchased after the sale. 
in regards to [redacted] repair costs, that is maintenance needed for a vehicle to preform. that is a cost of owning a vehicle unfortunately. Everyone incurs these costs when owning a vehicle, especially used. 
Principio Auto Group stands that [redacted] issues are as such. Not Principio Auto Groups, as we are sure his attorney also advised him.

This was probably the best moving experience I've ever had and I've moved a lot over the years. After calling around and getting some prices way over my planned moving budget, I was given the name of Dependable Movers to try. So glad I did. The two movers, Brian & John, showed up about ten minutes before the scheduled 09.00 time. Both men were most courteous and very professional and, in no time, had all my stuff loaded up. A short trip to my new home & everything was unloaded in a timely manner; both men asking where everything was to be placed & putting the items right where I wanted them. Brian even went beyond his duties and helped me with a plumbing problem I was having. How many movers will do that? The pricing was incredibly reasonable and, even I even went over the minimum of 3 hours, I still came in well under my planned budget. Thanks to, Brian & John for a great move! And thanks to Loy for setting everything up. I'd highly recommend this company for those on a tight budget.

Check into Cash of Kentucky, LLC (Check into Cash) has received correspondence regarding the case number referenced above. Check into Cash takes all complaints seriously, fully investigates such matters, and appreciates the opportunity to respond.
Respectfully, Check into Cash asserts that the...

Customer Agreement executed on 3 November 2014 which the customer voluntarily entered into with us authorizes the payments which the customer describes. The pertinent section reads:
DEFAULT. You will be in Default under this Customer Agreement if you do not pay us the agreed upon amount under this Customer Agreement or you cause the Check not to be honored on or after the Maturity Date. In the event that any Check is dishonored and you are in Default, you authorize us to obtain payment via demand drafts) or remotely created payment orders) on your account. This authorization allows us, our agents, or our services to create one of more demand drafts) or remotely created payment orders) in amounts that do not exceed the total amount you owe us. We or our agents or our servicers may then present or direct the presentment of the demand drafts) or remotely created payment orders) for payment against your account, provided that no more than one presentment of any such draft or order has been dishonored. If your financial institution pays all the amounts owing as requested, your debt to us under this Agreement will be extinguished.
The customer defaulted on the Agreement on 18 November 2014. Demand drafts were then submitted according to the authorization outlined above on 19 February 2015 and 12 March 2015. The customer subsequently contacted our collections staff on 17 March 2015 to cancel this authorization. Check into Cash has respected this request. However, the customers account
remains in default and owing. Check into Cash encourages the customer to again contact our collections staff to make payment arrangements.
Again, Check into Cash appreciates the opportunity to respond to the allegations in the complaint. Check into Cash considers the matter resolved. Thank you.
[redacted]

I am rejecting this response because:this is not true as of now I still have not received a copy of my records he did send me to a specialist for gallbladder, but the sonogram From 2014 was said to be normal so when he went back to look at it he said "hmm you have a leaky valve so yes I did begin to worry about because he failed to tell me I was under the impression that my palpitations and chest discomfort was due to stress, so when he tod me this in 2015 I became worried because I had surgery in February of 2015 and didn't know this this should have been in my medical file for anesthesiologist to know. Since this happened myself and new cardiologist haven't received copies and I only wanted them to get a second opinion cause I don't trust him anymore.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: basically the business has said:  "Gotcha!  We have your signature.  You failed to catch us in our deceptive business practices, One year of the warranty you bought actually applied to the year before you owned your car. So sorry, that's one year wasted.  The other two years coincided with the the Honda factory warranty and so was useless and unnecessary. Poor dear, you bought a seven-year warranty that was actually useful for only four years.  What a ninny!  You should have caught us at our game!"Not only should no one buy an extended warranty from these people.  They should not buy a car from them.  I suspect their deception permeates their business practices on all levels.
Regards,
[redacted]

January 4, 2017 VIA_FAX(505-346,0696)  Revdex.com Service New Mexico and Southwest Colorado 7007 Jefferson Street NE, Suite A Albuquerque, New Mexico 87109 Re: ID [redacted] To Whom It May Concern: Check into Cash of Colorado, Inc. ("Check into Cash") has received the information...

associated with the ID listed above. Check into Cash takes all customer complaints seriously, has researched the matter and appreciates the opportunity to respond. Respectfully, Check into Cash did not refuse any payment proffered by Complainant. According to employees, there has been a history of hang ups and inability to contact Complainant due to disconnected phone service. Employee tried to explain that it was important to maintain good communications with the center regarding his account and apparently this expectation was not well received. Complainant initiated a stop payment on his last transaction. Respectfully, we understand that there are times when it may be difficult to repay an obligation due to unforeseen financial circumstances. We are not sure if this is the case for Complainant. However, we expect customers to maintain communication with us about their accounts. In the spirit of good customer service, we have charged off Complainant's account to our collections department, and he may contact them to establish repayment arrangements for the balance of his account. Thank you. Sincerely,Leigh [redacted]Chief Compliance Officer

My wife and I used depenadable movers in July of 2015. First thing was that they were late showing up, ok no big deal, But the movers stole from us. A police report was filed, we also reported to the theft to the main office, nothing, never heard back no follow up nothing. If you choose to use this company you are out of your mind.

July 18, 2016Dear [redacted]:This letter is in response to [redacted]’ email to your office dated 6/21/2016. It is unfortunately that [redacted] experience at the dealership was marred by what appears to be miscommunications on the part of the dealership as well her accident in the showroom, While I...

personally apoligize for the incidents she discusses in her email to your office, we are notprepared to offer any financial goodwill of the sort she requests in her complaintBest regards,William *. C