Regarding the complaint filed by this customer, we have the following response: We contacted the Consumer and informed her that because she already initiated a reversal of the payment via PayPal, she would need to cancel the reversal in order for us to issue a refund. We further informed the...
Consumer that we would be happy to refund to her the total amount within 5 working days after we have received confirmation that the PayPal charges have not been reversed. We thank this member for taking the time to try our service and we wish them all the best.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have received the Consumer's request for a refund. Pursuant to our Terms & Conditions, every Consumer has a right to cancel their subscription with three days and receive a refund. Unfortunately, the Consumer did not contact us to request a refund. A cancellation notice may sent...
by email or regular mail. Although the Consumer is ineligible for a refund per our Terms and Conditions, because the satisfaction of our customers is very important to us we have issued a refund of the Consumer's subscription fee as a one-time courtesy. We have contacted the Consumer about our decision.We thank this member for taking the time to try our service and we wish them all the best.
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund. As a goodwill gesture, we refunded the renewal fee and informed the Consumer of our decision.We thank this member for taking the time to try our service and we wish...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund and have explained to the Customer how to adjust her search criteria. EliteSingles is unable to guarantee the quantity or type of matches a consumer may receive, as...
this is determined in large part by the specific settings/preferences a consumer selects. We are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service in over 20 countries.Our matches are selected based values, attitudes, personality traits and interests, which encompasses things that truly make a difference in a serious relationship.Independent of the facts described above, EliteSingles wants our customers and fonnercustomers to be happy. Therefore, as a one-time courtesy, we have offered a partial refund of the Customer's membership fee and she has accepted our offer.We thank this member for taking the time to try our service and we wish them all the best
Dear Sir or MadamI am legal counsel at Affinitas GmbH, the owner and operator of EliteSingles.com.I have previously responded to this complaint but it appears that it has not been processed.We have confirmed that the Complainant is a member of our website. However, we think there may be a...
misunderstanding in this case. Elite Singles LLC has a registered office in Delaware but no physical presence in the United States. The customer refers to attending an office in Myrtle Beach, SC. We have no such office there (nor anywhere else in the United States).The customer also describes the services to which her complaint relates; they are matchmaking services, which are not the services we provide. We provide exclusively online dating services.We will contact the customer directly to see what steps to take.Kind regards[redacted]
[redacted]
[redacted]
[redacted]
Regarding the complaint filed by this customer, we have the following response: We have received the Consumer's request for a refund, and we regret to hear that the Consumer is not satisfied with their experience at EliteSingles. EliteSingles is unable to guarantee the quantity or type of matches a...
consumer may receive, as this is determined in large part by the specific settings/preferences a consumer selects. We are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service in over 20 countries. EliteSingles wants to assure that we take members' concerns regarding their matches seriously, and will investigate any member complaint immediately. According to our Terms and Conditions, registration on our website is not permitted to individuals who are in a relationship. We encourage our members to report any violations directly to us, so an investigation can be initiated. Though the Consumer is ineligible for a refund per our Terms and Conditions, as a one-time courtesy, we have issued a refund of the Consumer's subscription fee. We thank this member for taking the time to try our service and we wish them all the best.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund. We have provided the Consumer with a full refund of the subscription renewal fee as a goodwill gesture and have advised the Consumer of our decision.We thank this...
member for taking the time to try our service and we wish them all the best.
We have responded to this customer and are dealing with her directly. We believe that the problem she complains of is due to an incorrect email address used at the time of registration.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund. As a goodwill gesture, we refunded the subscription fee and informed the Consumer of our decision.We thank this member for taking the time to try our service and we...
We have contacted the customer directly and resolved this complaint. The customer is now using our premium services and we have not heard that the customer continues to experience issues.
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund, and we regret to hear that the Consumeris not satisfied with their experience at EliteSingles. EliteSingles is unable to guarantee the quantity or type of matches a...
consumer may receive, as this is determined in large part by the specific settings/preferences a consumer selects. We are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service in over 20 countries.Though the Consumer is ineligible for a refund per our Terms and Conditions, as a one-time courtesy, we have issued a refund of the Consumer's subscription fee.We can confirm that the Consumer's account is now closed. We thank this member for taking the time to try our service and we wish them all the best.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regarding the complaint filed by this customer, we have the following response: We contacted the Consumer and informed her that because she already initiated a reversal of the payment via PayPal, she would need to cancel the reversal in order for us to issue a refund. We further informed the...
Consumer that we would be happy to refund to her the total amount within 5 working days after we have received confirmation that the PayPal charges have not been reversed. We thank this member for taking the time to try our service and we wish them all the best.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have received the Consumer's request for a refund. Pursuant to our Terms & Conditions, every Consumer has a right to cancel their subscription with three days and receive a refund. Unfortunately, the Consumer did not contact us to request a refund. A cancellation notice may sent...
by email or regular mail. Although the Consumer is ineligible for a refund per our Terms and Conditions, because the satisfaction of our customers is very important to us we have issued a refund of the Consumer's subscription fee as a one-time courtesy. We have contacted the Consumer about our decision.We thank this member for taking the time to try our service and we wish them all the best.
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund. As a goodwill gesture, we refunded the renewal fee and informed the Consumer of our decision.We thank this member for taking the time to try our service and we wish...
them all the best.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund and have explained to the Customer how to adjust her search criteria. EliteSingles is unable to guarantee the quantity or type of matches a consumer may receive, as...
this is determined in large part by the specific settings/preferences a consumer selects. We are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service in over 20 countries.Our matches are selected based values, attitudes, personality traits and interests, which encompasses things that truly make a difference in a serious relationship.Independent of the facts described above, EliteSingles wants our customers and fonnercustomers to be happy. Therefore, as a one-time courtesy, we have offered a partial refund of the Customer's membership fee and she has accepted our offer.We thank this member for taking the time to try our service and we wish them all the best
Dear Sir or MadamI am legal counsel at Affinitas GmbH, the owner and operator of EliteSingles.com.I have previously responded to this complaint but it appears that it has not been processed.We have confirmed that the Complainant is a member of our website. However, we think there may be a...
misunderstanding in this case. Elite Singles LLC has a registered office in Delaware but no physical presence in the United States. The customer refers to attending an office in Myrtle Beach, SC. We have no such office there (nor anywhere else in the United States).The customer also describes the services to which her complaint relates; they are matchmaking services, which are not the services we provide. We provide exclusively online dating services.We will contact the customer directly to see what steps to take.Kind regards[redacted]
[redacted]
[redacted]
[redacted]
Regarding the complaint filed by this customer, we have the following response: We have received the Consumer's request for a refund, and we regret to hear that the Consumer is not satisfied with their experience at EliteSingles. EliteSingles is unable to guarantee the quantity or type of matches a...
consumer may receive, as this is determined in large part by the specific settings/preferences a consumer selects. We are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service in over 20 countries. EliteSingles wants to assure that we take members' concerns regarding their matches seriously, and will investigate any member complaint immediately. According to our Terms and Conditions, registration on our website is not permitted to individuals who are in a relationship. We encourage our members to report any violations directly to us, so an investigation can be initiated. Though the Consumer is ineligible for a refund per our Terms and Conditions, as a one-time courtesy, we have issued a refund of the Consumer's subscription fee. We thank this member for taking the time to try our service and we wish them all the best.
We are communicating directly with this customer and we will respond to his concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund. We have provided the Consumer with a full refund of the subscription renewal fee as a goodwill gesture and have advised the Consumer of our decision.We thank this...
member for taking the time to try our service and we wish them all the best.
We have responded to this customer and are dealing with her directly. We believe that the problem she complains of is due to an incorrect email address used at the time of registration.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund. As a goodwill gesture, we refunded the subscription fee and informed the Consumer of our decision.We thank this member for taking the time to try our service and we...
wish them all the best.
We have contacted the customer directly and resolved this complaint. The customer is now using our premium services and we have not heard that the customer continues to experience issues.
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund, and we regret to hear that the Consumeris not satisfied with their experience at EliteSingles. EliteSingles is unable to guarantee the quantity or type of matches a...
consumer may receive, as this is determined in large part by the specific settings/preferences a consumer selects. We are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service in over 20 countries.Though the Consumer is ineligible for a refund per our Terms and Conditions, as a one-time courtesy, we have issued a refund of the Consumer's subscription fee.We can confirm that the Consumer's account is now closed. We thank this member for taking the time to try our service and we wish them all the best.
The response to this complaint was emailed to [redacted]' on October 12, 2017. Please let me know if you did not receive it. Thanks,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]