We contacted the Consumer and informed her that as her withdrawal request was processed within the first five days of her Premium membership term, we would not charge her accountHer payment was cancelled, and would not debited from her account We further informed the Consumer that
her Premium membership was cancelled and her profile was reverted back to being a free basic membership We do not have any affiliation with Global Media and we advised the Consumer to contact them directly regarding this payment We thank this member for taking the time to try our service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response: We have received the Consumer's request for a refund As a goodwill gesture, we have cancelled the collection procedure and informed the Consumer of our decisionWe thank this member for taking the time to try our
service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refundWe cancelled the chargeback, and as a goodwill gesture, activated one month for free.We thank this member for taking the time to try our service and we wish them all
the best
Regarding the complaint filed by this customer, we have the following response: We have received the Consumer's request and have refunded the Consumer's subscription fee as a goodwill gesture We thank this member for taking the time to try our service and we wish them all the best
Business ResponseRegarding the complaint filed by this customer, we have the following response:We have received the Consumer' s request for a refund Although the Consumer is ineligible for a refund per our Terms and Conditions, because the satisfaction of our customers is very important to
us we have issued a refund of the Consumer's subscription fee as a one-time courtesy We have contacted the Consumer about our decision.We thank this member for taking the time to try our service and we wish them all the best
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refundOur records indicate that we issued a full refund to the Consumer on the 16th of July, 2016.We thank this member for taking the time to try our service and we wish
them all the best
Regarding the complaint filed by this customer, we have the following response: We have received the Consumer's request and have refunded the Consumer's subscription fee in full as a goodwill gesture, and have advised the Consumer on how our matching works We thank this member for taking the
time to try our service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response: We informed the Consumer that as her withdrawal request was processed within the first five days of her membership term, we would not charge her accountHer payment was cancelled, and will therefore not be
debited from her account We thank this member for taking the time to try our service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund We processed the withdrawal request within the first five days and did not charge the Consumer's account.We thank this member for taking the time to try our
service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response: We have received the Consumer's request for a refund Although the Consumer is ineligible for a refund per our Terms and Conditions, as a one-time courtesy, we have issued a refund of the Consumer's
subscription fee Our Terms & Conditions must be agreed to by a customer before starting to use the website and are available at https://www.elitesingles.com/terms We thank this member for taking the time to try our service and we wish them all the best
Business Response:Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund Although the Consumer is ineligible for a refund per our Terms and Conditions, because the satisfaction of our customers is very important to
us we have issued a refund of the Consumer's subscription fee as a one-time courtesy We have contacted the Consumer about our decision.We thank this member for taking the time to try our service and we wish them all the best
Business ResponseRegarding the complaint filed by this consumer, we have the following response:We have received the Consumer's request for a refund, and we regret to hear that the Consumer is not satisfied with their experience at EliteSingles.EliteSingles is unable to guarantee the quantity or
type of matches a consumer may receive, as this is determined in large part by the specific settings/preferences a consumer selectsWe are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service.Regarding the Consumer's request for a refund of their subscription dues, we have reviewed this account and confirmed that the Consumer purchased their subscription on 09/15/As mentioned in our Terms and Conditions, we allow refunds if the Consumer cancels the contract at any time within days of registration, provided that the Consumer has not started using the services by, for example, sending messages to possible partners.We confirmed that the Consumer cancelled the automatic renewal of her subscription on 09/15/ As stated in our Terms and Conditions, we kindly ask the customer to contact Customer Care directly in order to request a refund It is important for the customer to provide us with their customer user ID, or registration email address, when contacting Customer Care in order for us to act upon the customer's request in a timely manner.Unfortunately, the Consumer contacted us from an email address that was not connected to her EliteSingles account We therefore had to ask the Consumer to provide us with her registered email address so that we could locate her account Once the Consumer provided us with this information, we refunded her subscription fee in full on 09/24/201S.We thank this member for taking the time to try our service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response: We have received the Consumer's request and have closed the collection procedureIn addition, we have proceeded to refund the last two payments charged to the Consumer's credit card as a goodwill gesture We
thank this member for taking the time to try our service and we wish them all the best
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and they are correct, we are currently working on resolving the issueThough, the issue is not yet resolvedPlease keep my complaint open until it is resolved.
Thanks,
*** ***
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund As a goodwill gesture, we refunded the subscription fee and informed the Consumer of our decision.We thank this member for taking the time to try our service and
we wish them all the best
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have received the Consumer's request for a refund. As a goodwill gesture, we are attempting to contact the Consumer in order to cancel the collection procedure and enable her bank to credit the subscription fee to her account. We thank this member for taking the time to try our service and...
Business ResponseRegarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund and have readjusted the Customer's preferred distance search criteria.EliteSingles is unable to guarantee the quantity or type of matches a consumer...
may receive, as this is determined in large part by the specific settings/preferences a conswner selects. We are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service inover 20 countries.Our matches are selected based values, attitudes, personality traits and interests, which encompasses things that truly make a difference in a serious relationship.Independent of the facts described above, EliteSingles wants our customers and form.er customers to be happy. Therefore, as a one-time courtesy, we have offered a refund of the Customer's membership fee.We thank this member for taking the time to try our service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response: We have received the Consumer's request for a refund. We have provided the Consumer with a refund as a goodwill gesture and have advised the Consumer of our decision; We thank this member for taking the time to...
We contacted the Consumer and informed her that as her withdrawal request was processed within the first five days of her Premium membership term, we would not charge her accountHer payment was cancelled, and would not debited from her account We further informed the Consumer that
her Premium membership was cancelled and her profile was reverted back to being a free basic membership We do not have any affiliation with Global Media and we advised the Consumer to contact them directly regarding this payment We thank this member for taking the time to try our service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response: We have received the Consumer's request for a refund As a goodwill gesture, we have cancelled the collection procedure and informed the Consumer of our decisionWe thank this member for taking the time to try our
service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refundWe cancelled the chargeback, and as a goodwill gesture, activated one month for free.We thank this member for taking the time to try our service and we wish them all
the best
Regarding the complaint filed by this customer, we have the following response: We have received the Consumer's request and have refunded the Consumer's subscription fee as a goodwill gesture We thank this member for taking the time to try our service and we wish them all the best
Business ResponseRegarding the complaint filed by this customer, we have the following response:We have received the Consumer' s request for a refund Although the Consumer is ineligible for a refund per our Terms and Conditions, because the satisfaction of our customers is very important to
us we have issued a refund of the Consumer's subscription fee as a one-time courtesy We have contacted the Consumer about our decision.We thank this member for taking the time to try our service and we wish them all the best
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refundOur records indicate that we issued a full refund to the Consumer on the 16th of July, 2016.We thank this member for taking the time to try our service and we wish
them all the best
Regarding the complaint filed by this customer, we have the following response: We have received the Consumer's request and have refunded the Consumer's subscription fee in full as a goodwill gesture, and have advised the Consumer on how our matching works We thank this member for taking the
time to try our service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response: We informed the Consumer that as her withdrawal request was processed within the first five days of her membership term, we would not charge her accountHer payment was cancelled, and will therefore not be
debited from her account We thank this member for taking the time to try our service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund We processed the withdrawal request within the first five days and did not charge the Consumer's account.We thank this member for taking the time to try our
service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response: We have received the Consumer's request for a refund Although the Consumer is ineligible for a refund per our Terms and Conditions, as a one-time courtesy, we have issued a refund of the Consumer's
subscription fee Our Terms & Conditions must be agreed to by a customer before starting to use the website and are available at https://www.elitesingles.com/terms We thank this member for taking the time to try our service and we wish them all the best
Business Response:Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund Although the Consumer is ineligible for a refund per our Terms and Conditions, because the satisfaction of our customers is very important to
us we have issued a refund of the Consumer's subscription fee as a one-time courtesy We have contacted the Consumer about our decision.We thank this member for taking the time to try our service and we wish them all the best
Business ResponseRegarding the complaint filed by this consumer, we have the following response:We have received the Consumer's request for a refund, and we regret to hear that the Consumer is not satisfied with their experience at EliteSingles.EliteSingles is unable to guarantee the quantity or
type of matches a consumer may receive, as this is determined in large part by the specific settings/preferences a consumer selectsWe are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service.Regarding the Consumer's request for a refund of their subscription dues, we have reviewed this account and confirmed that the Consumer purchased their subscription on 09/15/As mentioned in our Terms and Conditions, we allow refunds if the Consumer cancels the contract at any time within days of registration, provided that the Consumer has not started using the services by, for example, sending messages to possible partners.We confirmed that the Consumer cancelled the automatic renewal of her subscription on 09/15/ As stated in our Terms and Conditions, we kindly ask the customer to contact Customer Care directly in order to request a refund It is important for the customer to provide us with their customer user ID, or registration email address, when contacting Customer Care in order for us to act upon the customer's request in a timely manner.Unfortunately, the Consumer contacted us from an email address that was not connected to her EliteSingles account We therefore had to ask the Consumer to provide us with her registered email address so that we could locate her account Once the Consumer provided us with this information, we refunded her subscription fee in full on 09/24/201S.We thank this member for taking the time to try our service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response: We have received the Consumer's request and have closed the collection procedureIn addition, we have proceeded to refund the last two payments charged to the Consumer's credit card as a goodwill gesture We
thank this member for taking the time to try our service and we wish them all the best
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and they are correct, we are currently working on resolving the issueThough, the issue is not yet resolvedPlease keep my complaint open until it is resolved.
Thanks,
*** ***
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund As a goodwill gesture, we refunded the subscription fee and informed the Consumer of our decision.We thank this member for taking the time to try our service and
we wish them all the best
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have received the Consumer's request for a refund. As a goodwill gesture, we are attempting to contact the Consumer in order to cancel the collection procedure and enable her bank to credit the subscription fee to her account. We thank this member for taking the time to try our service and...
we wish them all the best.
Business ResponseRegarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund and have readjusted the Customer's preferred distance search criteria.EliteSingles is unable to guarantee the quantity or type of matches a consumer...
may receive, as this is determined in large part by the specific settings/preferences a conswner selects. We are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service inover 20 countries.Our matches are selected based values, attitudes, personality traits and interests, which encompasses things that truly make a difference in a serious relationship.Independent of the facts described above, EliteSingles wants our customers and form.er customers to be happy. Therefore, as a one-time courtesy, we have offered a refund of the Customer's membership fee.We thank this member for taking the time to try our service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response: We have received the Consumer's request for a refund. We have provided the Consumer with a refund as a goodwill gesture and have advised the Consumer of our decision; We thank this member for taking the time to...
try our service and we wish them all the best.