Bitdefender Reviews (%countItem)
Bitdefender Rating
Address: 6301 NW 5 Way, #4300, Fort Lauderdale, Florida, United States, 33309
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What happens (more times than once) is you send in a request, and 2 days later they respond with a canned tech troubleshoot.Obviously I have already done those things, including a clean update.
so I respond that NO, I have done ALL of that, please try again. Two days later, an email comes asking for some information from my pc. I download their software and send the results.
A week later, after hearing nothing, I receive an email stating that since I have not sent the information requested and they have not heard from me (!), they will be closing my request!!!Seriously??!!This is the 3rd time in three weeks and I am looking for somewhere I can contact to complain about this and get my actual issue resolved.
I would like someone from support to KEEP my request open and respond that they receive my information and solve my problem. I would like a SUPERVISOR in US to contact me.
The customer first contacted us on the February 2nd 2018 regarding a pop-up she received that a new device was found each time she opened her PC. Our technical department sent an email to trouble shoot the issue, but the customer did not see the emails and only replied to the notifications that we are still waiting for additional information in order to solve her ticket. From our logs, the customer had a USB device connected to her device and that was the reason for which she received the Pop-ups. The last interaction with our technical support team was on 14th Feb 2018. Our colleagues have made a follow-up to check if the situation was resolved.
(The consumer indicated he/she ACCEPTED the response from the business.)I am satisfied that I found a way to stop the pop up. I do not have a USB device attached that hasn't been attached for over a year, so I don't know why their testing shows that, and actually, neither do they. So I just stopped the notifications.
My son purchased this software with my card a year ago, and immediately uninstalled it. I logged in and verified that the auto renewal was not enabled.
Today I got a charge for $89.99, which is more than twice the cost of the original software.
Customer support says that a 'colleague' will call me back within 24-48 hours.
Based on reviews I am going to have to initiate a chargeback/dispute with my bank.
please note that we have processed a refund for the auto-renewal mentioned by our customer and informed him accordingly.
I purchased their product because of the good reviews on PC mag. It would not load because there was a remnant of ByteFence that would not remove and their software would not load with it there. My computer was working fine, the only issue was their software! They entered my computer through TeamViewer twice. After the first session all of my Apps list on my desk top was gone and my calculator would not work. I watched while the first person removed files from my computer for a very long time, the second person a day or two later said my loss was a coincidence. After the second session that person sent me a MS checker that said a file was missing. Exactly the type of file I saw the first person remove a lot of. They tell me go to Microsoft to get it fixed. Microsoft wants a $150 annual contract to fix what they ruined! My other option is to reset my computer to it's original state, which would remove all of my old programs that I paid ~$200 to get transferred. I still have not decided what to do. Right now I am just going back to my old computer that fortunately still works. I would not recommend Bitdefender to my worst enemy.
Condescending responses to multiple requests for a refund for a paid service not provided.
On 1/8/2017 I paid $29.98 for Bitdefender Install & SetUp - 1 intervention in addition to $39.99 for a Bitdefender Internet Security 2017 subscription for 12 MONTHS. The subscription order ID is XXXXXXXX. The order ID for the Install & SetUp was XXXXXXXX. Both orders were processed by Avangate. I contacted them the same day about it the service not being done. The ticket submitted was XXXXXXXXXXXXXXXX. I was directed to check my email which provided an activation code. After hours of frustration I submitted another ticket, still on 1/8, with the ID XXXXXXXXXXXXXXXX. A Stefan Ionascu stated it needed to be resolved by someone a higher level of support, and promised a resolution. After receiving absolutely no help, I submitted another ticket on 1/29 with the ticket ID XXXXXXXXXXXXXXXX. Andrei Grigorita responded to my request for assistance with "My colleagues from the tech assist department are in charge with this kind of request and they will contact you shortly with more details." By now I have felt the security of my laptop had been compromised for 11 days and was experiencing extreme trepidation. I asked, "ok fine. I just want to know if my computer crashes before they get around to it, if the responsibility will be taken by the appropriate part" Andrei Grigorita assured me "you have nothing to worry about." On 1/31 I received an email requesting information about my laptop that I provided on 1/8 and that there were steps I had to take to resolve the problem. I replied on 2/4 that I was incapable of doing so and informed, as I had repeatedly, that they needed to access the system remotely, as they promised. On 2/7 I received an automated response informing me of my open ticket XXXXXXXXXXXXXXX, and they would be getting back to me shortly. On 2/10 I received an email from Iulian Daniel Stanculescu, a Bitdefender Tech Support Engineer, telling me to do things I lack the knowledge and skills to complete. On 2/28 after multiple attempts on my own I replied that I would continue to try to do as instructed. This is the first time I mention my desire for a refund. On 3/5 Narcisa Cocei, another tech, replied that she was keeping my ticket open. On 3/17 I replied that my computer was running slower and I wanted to know how much longer it would take to get help. On 3/20 I received the auto response with ticket ID XXXXXXXXXXXXXXXX. On 3/26 Iulian sent AN IDENTICAL EMAIL from 2/10. 4/18 I replied that I already told them I couldn't do as they asked and requested a refund. 4/21 I got the auto response with ticket ID XXXXXXXXXXXXXXXX. 4/25 Sutaru Cristian promised that he would be the one fixing my issue. He provided phone numbers to call and for some reason stated, "please mention that the technician that has been asigned to you is Chris." Yes, with incorrect spelling. He provided a link for program I needed to download to have him help. When downloaded, my laptop crashed and has not worked since. I did not attempt to reach out again out of fear of my security becoming further compromised. 12/17 I submitted ticket XXXXXXX to Avangate requesting a refund for the service I was not provided with all the necessary information they required. 12/25 Alexandra B emailed me that the refund needed approval from Bitdefender. I received an auto email saying my ticket XXXXXXX was resolved. Avangate Support emailed me requesting I reply to confirm the refund. I replied to proceed with the refund.
12/29 I received an auto reply telling me that my ticket no:XXXXXXXXXXXXXXXX was being reviewed. I received a separate email from Andrei ENE saying before refunding me they wanted to offer me ANOTHER YEAR OF SERVICE with a free upgrade to the newest version of Bitdefender when released. I declined, and requested my refund. 1/1/18 I received a auto reply that my ticket no:XXXXXXXXXXXXXXXX is being reviewed. I replied angrily demanding my refund. 1/4 Andrei ENE replied that he proceeded with the refund of $29.98 but it can take 7 days.
I would like a full refund for the 2017 subscription. I expressed concerns the day I made the purchase and gained nothing. I was given a run around for almost a year, and lost my laptop and all the files on it because of their lack of concern or action. Not to mention it was an email from their company that caused the crash.
please note that we have contacted the customer in order to proceed with the refund for her purchases.
My colleagues from the technical department have contacted the client numerous times in order to assist with the issue she was facing. Mrs. Grigsby was not able to complete the steps provided by my colleagues on 1st Feb 2017, 11th Feb 2017, 27th Mar 2017 and 18th Apr 2017.
Following her request for an agent to remotely connect to her device, On the 25th of April 2017, we sent an email to schedule a remote session. Unfortunately, we never received a reply from her.
The customer was also offered a 6-month extension to compensate for the inconvenience created.
I bought Bitdefender Mobile Security for my Mobile device. It has never worked correctly since purchase. I am requesting a refund immediately.
I paid for Bitdefender Mobile Security on November 10, 2017. It has never worked correctly and I requesting a refund since I have paid for a service that I am not receiving.
I would like a refund in full of $14.99
The customer, ***, contacted us 11th Dec 2017 regarding an issue with his Bitdefender Mobile Security subscription and also asked for a refund for the product. He was notified that his order is not eligible for a refund because it does not fit the refund policy of Google Play.
The customer returned on the 12th of Dec 2017, mentioning that he will open a claim with the Revdex.com. Today, the 13th of Dec, I have processed the refund for the case and informed the customer accordingly.
8:52 AM (51 minutes ago)
to Better
Thank you, I would like to inform you that Bitdefender did refund me my money in full.
Thank you for following up. I was meaning to update the status on this claim. This claim has been resolved recently. Thank you so much again.
I cancelled my bitdefender subscription two years ago. Last year they charged me wrongfully. I had to spend hours on the phone with them and my bank for a refund. I made it very clear I wanted them to delete my credit card information and that I am not interested in the service. I was charged again their yearly membership of 11/23 for 89.95. I DID NOT AUTHORIZE THIS PAYMENT AND HAVE NOT USED THE SERVICE IN OVER TWO YEARS. Their customer service told me they will get back in touch with me but this charge is unacceptable especially given the circumstances of having told them clearly to delete my payment information.
Product_Or_Service: bitdefender antivirus
Account_Number: n/a
Other (requires explanation) Full refund of the membership fee charged $89.95 and for them to DELETE MY PAYMENT INFORMATION FROM THEIR SYSTEM
According to our records, Mr. Grimaldi Bournissaint contacted us regarding his renewal order 66095423 (89.99 USD) on the 28th of November 2017. The client was offered a 50 USD to keep the product but did not reply to the email he received.
Thus, I have now processed the refund (4th of December 2017) and he should receive the amount back into his account in a couple of business days. I have also informed him that we have disabled any further auto-renewals and provided the necessary steps in order to delete his billing information from Avangate.
Spoke with consumer the complaint has been resolved company apologized and was refunded.
charged by avangate
they gave my information and signed me up to avangate auto renewal without my knowledge and it was on an old email account that I dont check so I didnt know about it.they charged be 98 when on bitdefender page it cost 34. very unethical in my opinion. so I will be going with a different company.
refund of 98
The customer, ***, first contacted us on the 3rd of November regarding renewal information for ***@hotmail.com. The agent confirmed that his account will not be charged.
On the 13th of November, the customer contacted us again because he was auto-renewed but under another account ***@yahoo.com.
He mentioned that the renewal price is much higher than the one our website and requested a refund.
Today, the 17th of November, we have processed the refund of 98.09 USD for his renewal XXXXXXXX and also sent him the confirmation on both email address stated above.
BitDefender is a terrible company, just terrible. I bought their internet security software last year based on positive reviews, but it slowed my computer down to a crawl. I submitted an online request for refund, but their online system was terrible, but received dozens of non-responsive automated email replies. Finally, after about a month, I was able to get a reply in which BitDefender promised to refund my money within 5-7 business days. That was on Dec. 1, 2016.
I didn't give it another minute's thought until yesterday, when I saw the receipt, and I decided to check and see if the refund ever arrived. It hadn't. So I found a customer service phone # and called BitDefender today. The phone rep promised to take care of it, but when I asked to get a confirmation email he refused, and wouldn't connect me with a supervisor. He took my number and said the supervisor would call within 30 minutes, but no such luck. I called back and got the same promise, but again no call. Terrible, terrible company.
first contacted us on the 31st of Oct 2016 regarding the slowdown of his device. He was offered technical support but did not advise us if his issue was resolved. On the 22nd of Nov 2016, the client returned asking for a refund for his product. He was offered an extension along with troubleshooting which was declined. On the Dec 1st 2016, he was informed that his refund had been processed. It seems that he did not receive the refund for his 2016 purchase. On October the 10th 2017, Mr. Mendel returned asking about his refund. I have checked our records and the refund has now been processed. We have also informed the client.
The worse product ever, took over my whole pc, I deleted it right away and have been calling and email about a refund, they said they would but didn't
I needed a new anti-virus so I looked around for the best, I saw that pc magazine said that Bitdefender was the best next to Norton, so I have already had a bad experience with Norton, so I tried Bitdefender, the website charged me for 2 products when I only wanted one.
It had me purchased a subscription for Bitdefender Antivirus Plus 2018 and beside this purchase there is another one for a premium service called Bitdefender Install and SetUp.
I was charged $73 for both when I only wanted the one anti-virus, once I downloaded the anti-virus, it took over my whole pc, I needed permission to do everything, it sucked, so I uninstalled it, and then I contacted them by phone and email, they said they would give me a refund and send me an email. This was Thursday.
Today Monday, I still have no email about the refund instead they asked me if I wanted a 15 month extension, I told them they couldn't pay me to put it on my pc. I asked for the refund again and they said they could not tell me how long that it could take.
They barely speak English, they continued to cut me off as I was speaking, and I can not get a clear answer.
I just want a full refund, they can keep their product.
The client first contacted us on the 22nd of September 2017 regarding a refund request for a double purchase he had made by mistake. After reviewing the purchase, we noticed that the orders were for 2 different products and notified him accordingly.
On the 23rd of September 2017, the client requested that we issue a refund for both of his purchases. Following his request, our colleagues offered him an extension in order to keep the products. After he declined the offer, we proceeded with the refund. Both orders have been fully refunded on the 27th of September and the client has also been informed.
(The consumer indicated he/she ACCEPTED the response from the business.)
I first told them that I would never use their service even if they paid me, then they insulted me by asking to extend it, I had made several complaints spent hours on the phone with them over this one issue that I thought would never get resolved which is why I contacted the Revdex.com. They did finally refund me but after lots of contacts.
I had a $117 charge on my account supposedly for auto renewal of my business antivirus when I never even heard of BitDefender until I saw a charge in my bank. I called their support and the guy even said the product key that they renew is for a mobile security not a business one but they are charging as a business antivirus.I went to my bank and its under investigation how this company got my banking info
The customer claims to have called our support center, however we could not find any tickets or purchases associated with the customer's e-mail address or name and, as such, we have contacted the customer in order to solve his situation.