Bitdefender

Would like this issue to be resolved instead of ignored
This problem started fall of 17 with Bitdefender. I was set up for auto renewal which I didn't know about. I went though customer service and explained I wanted to be refunded. Their response was and they could offer me coverage till 2020 for the price that I paid. I took the deal and moved on. Fast forward to this year starting in November I was getting emails saying my autorenewal was happening at the end of the month. I emailed customer service with screenshots explaining to them that I was covered till 2020. They never responded to the email. I received an autoresponder saying they are looking into it. They never got back to me or resolved the issue. That must be new customer policy. Middle of last week I decided to cancel my service since I really don't use my laptop much anymore. I didn't want to be charged another $90 for something I don't use that much. Got the confirmation email that I was done. Great good riddings Im glad this is over. Saturday morning I get a paypal email saying 94 came out of my account. Next email is from Bitdefender about my 2019 service. At this point Im furious I dont have Bitdefender. I call customer service and talk to a gentleman. I ask the question how can I be renewed if I dont have service. His answer was just because you cancel the service doesnt mean auto renewal is off. Dumbest thing Ive ever heard. Hes like let me put you on hold and see what I can do. Basically gives me a number that another customer service person will email to continue my complaint. Ive yet to recieve an email from them. Around 1030 yesterday I sent them another email explaining yet again how crappy this was. I have yet to recieve a response to this email. At this point Im beyond frustrated and want to be done.

My mother paid for the service originally and now they auto-renewed her account. I don't run it any more - for quite a while in fact. My mother uses a ChromeBook device now she has for over a year. I have run a totally different A/V program recently but keep in mind I have run many others in between. The last several emails we've received from them recently always state, "We wanted to let you know that your request, ticket no: XXXXXXXXXXXXXXXX is currently being reviewed and you will receive a response as soon as possible." What needs to be reviewed?!? They're just stalling. This has been going on for about two weeks so far.

Their product rendered my computer useless, the company has not fixed their faulty program & keep sending me the same useless solution over & over
I tried to buy their premium antivirus service, and they told me to download the free one then upgrade. This has started on or before September 17. Once I installed the free antivirus, I could not get the upgrade premium program to install. I called customer service, Tried uninstalling the free one, could not uninstall. I was on the phone for hours. They keep emailing me the same "resolution" and I keep emailing them back that the same issue is occurring, I can not uninstall or install, and I have sent them proof with photos. They take two days if not longer to respond via email, as I had issues before with the mobile one. Meanwhile my computer is not working. In this day and age, this is not an option. Try getting a tech on the phone. They answer but they just take notes and email it to "tech" who send me the same useless resolution to fix it, of which I have repeated over and over it does not work. I even tried to go back to a restore point, the program wont let me do that either. I need my computer and they need to have someone who knows what they're doing call me and get my computer working!

I want Bitdefender off my computer. The company is not cooperating in helping me to remove it.
The product does not help, but it hinders performance. It can not be removed by the consumer because it hides small pieces all over your computer. There method they give you of removing it does not work. I contacted them for help and they gave me the same stars to remove it which do not work. I have contacted them again and they are ignoring me, Once this thing is on your computer you are stuck with it. I don't trust a company which does this.

Antivirus software sold at one price, then renewed at another without needing your authorization. Also let virus on computer.
I purchased antivirus software and I got a virus. I was without my computer for a long time. Only to discover that this company has been renewing my subscription at double the cost. I called them and requested a refund from 38 days ago explaining that their service did not protect my computer but they said they can't provide a refund for a charge that was made over 30 days ago, even though I no longer need their services.
This is a deceptive company and a reminder why I prefer to do business with an accredited American business who cares about quality and customer service.

I closed this account several months ago over the phone and then made sure the auto renew was again turned off, as it kept magically getting reactivated by the company. bitdefender just charged $89.95 to my Paypal account. Save yourself a real headache and avoid this company!

So, start off by saying that I used their security product for about two years with no complaint. 2nd year renewal I opted to renew early and got about $30 discount.

This year, last week, got a notice FROM A THIRD PARTY PAYMENT PROCESSOR that an automatic payment would be processed in five days. I never signed up for auto renew. Went to the website, no place to review billing information AT ALL, much less turn off autorenew..

Opened tickets, with BitDefender and the third party biller, and asked them for information on how to turn off autorenew. Response I received was we'll give you three years for the price of one. I would probably have bitten on that offer, except I asked again about turning off auto renew and received no further response.

Received a response from the third party biller 2checkout.com, and they said I would no longer be billed, but offered no assurance that my payment info had been removed from their system, so I wrote back, and was told, even though I never signed up with them directly, I would now have to sacrifice FURTHER personal information to create an account so I could CANCEL MY ACCOUNT!?

I reviewed my payment receipts and, saw that I had paid with PAYPAL, and very VERY easily canceled my subscription by going to paypal site and searching on cancel subscription.

Three clicks and done.

So the company I put my trust in for the security of my computer passed *** personally identifiable and payment information over to ta third party. Activated an autorenew feature I did not sign up for and could not turn off, except through paypal. And was going to autorenew me at full price instead of the discounted price I had enjoyed when I renewed EARLY the last time. Then they changed my subscription in their system to expire two months early, even though I provided receipts and proof of the expiraton date.

Very Very shady operation, with horrendous support. Completely uninstalled software and deleted every reference to bitdefender from my registry. Seems to truly be gone, thank goodness.

Didn't ask for intrusion into my computer; just want Bitdepender out of it. No way to do so with their email.
Every time I turn my computer on there is Bitdefender advertisement, and I do not know how to delete it.

Very aggravating as I have never even looked at Bitdefender on the internet. Now I'd never seek their company's help.

Repeated billing on a closed credit card, and attempted ransomware installed/activated upon not renewing.
(1) Upon expiration of my account, Bitdefenders financial department has has attempted to bill my credit card twelve (12) separate times between 5/15/18 and 5/30/18. Due to my previous conversation with their customer service representative ending with him refusing to remove the auto billing feature, I have instructed my credit card company to decline ANY attempts to run a payment originating from Avangate / Bitdefender. As of 5/30/18, I have also instructed them to consider ANY further attempts to run a payment originating from Avangate / Bitdefender as credit card fraud.

(2) Upon expiration of my 2017 license, and upon my refusal to renew for another year, the Bitdefender Antivirus program made multiple changes to my computer without my permission. These include, but are not limited to, (a) Locking access to system registry files, (b) Forcing random computer restarts, (c) Throttling fan controllers back without my permission, and (d) Forcing updates to restart the computer, which occurred while moving work data between hard drives. This resulted in the loss of a considerable amount of data. I have also been able to document that all of these changes were initiated by Bitdefender while it was still installed on my computer.

Dates that Bitdefender attempted to charge my credit card after telling them to remove the credit card information:
5/15/18 x 2, 5/16/18, 5/18/18, 5/21/18, 5/22/18, 5/25/18, 5/28/18 x 3, 5/29/18, and 5/30/18 x2

Dates that I have contacted Bitdefenders Customer Support Center:
5/16/18, 5/22/18, 5/28/18, and 5/30/18

Unauthorized access to credit card information
This is an exact copy of the email I sent them today regarding this matter:

"TO WHOM IT MAY CONCERN:

I want an immediate refund and cancellation of any services, features, extras, etc associated with this email address. I NEVER authorized the processing of any payment and I have two emails which confirm the fact. I have already disputed the charge with my bank's fraud department, and they will be in touch with you within the next few days. I will also be filing a complaint with the Revdex.com about the situation.

I am completely confused as to how you guys managed to obtain my current bank account information without my consent or authorization. Two years ago, I purchased a new laptop and your services, and HAVE NOT UPDATED MY ACCOUNT, CREDIT CARD, ETC. INFORMATION WITH YOU GUYS IN ANY SHAPE OR FORM since that day. In the email that you guys send today supposedly confirming my renewed subscription, THE ADDRESS FROM MY OLD RESIDENCE, WHICH I LEFT TWO YEARS GO, was listed as the current one. In addition to that, I reported my card as lost/stolen within the two years since I originally purchased your services and was charged for a service.

I demand a thorough explanation regarding this matter."

Company renewed my subscription without my authorization. I contacted them several times, they promised to reverse charges, never happened. Scammers.
I contacted the company several times and requested to have my money refunded. There is NO WAY to turn off the auto subscription. This is a very fraudulent business practice. Roach Motel style. You go in but can never leave the service. A few days ago, my software doesn't even have the possibility to get in touch with the company anymore. No way to request my money back. I guess they hope that they will be able to charge me $90 every year for ever. DO NOT DO BUSINESS with these people, they are SCAMMERS.

Unresolved issue. Unable to contact supplier.
I renewed my Bitdefender subscription 24/3/18 and on the advice of a BD support person installed the 2015 version. I have not been able to access my QuickBooks file since. Initially they were very helpful and responsive working with me to try and resolve it. On 8/4/18 I provided them information they had requested to assist frther in trying to work out the problem and a solution and I have had no response. My numerous attempts to contact them since have fallen on deaf ears. No reply. Nothing but silence. In a desperate attempt to try to get someone to talk to me, respond to my emails, anything, I emailed a complaint to what I could see from my googling is the BD parent company. That was a week ago, and I have heard nothing from anyone. Today I have emailed Advantage in utter frustration, running out of ideas on how to raise some sort of response from someone, somewhere and hopefully getting this issue resolved. It is now 12 May - 1.5 months since I renewed my Bitefender description and I have a product I can't use. My computer is unprotected and I am unable to use my QuickBooks. I am getting desperate. On 2 May I emailed them - naming the individual consultatns that had been helping me in the usbject line - to either let me know they are working on, fix it or refund me my money. Again, I've heard nothing.

I even raised a whole new support request thinking that might at least get some attention.

But no. nothing.

I am really at a complete loss now how to get anyone anywhere to hear me, respond to me, even if it's a 'thanks, we are working on the problem and will response to you on xxx date". Anything.

I have copies of all correspondence with the comapny if reuiqred.

I closed my account last year and I am still getting billed through PayPal for it.

Very upset!

Bitdefender refuses refund even though their website states free 30 day trial.
Purchased Bitdefender Internet security on 4/19/2018. This program slows my internet download speed 80 to 100 mb/s. It also slows down my computer processing time. Talked to tech support three times with no resolve (5/2/2018,5/4/2018, and 5/6/2018). On 5/6/2018 I asked for cancellation and free 30 day refund. Tech refused because of a file (csrss.exe) that exists in my computer. Tech (@X-XXX-XXX-XXXX) claims that csrss.exe is malware and be must removed before refund can be sent. After investigation I have found that this file is a component of Windows. Removing it will result in system failure.Wikipedia states "There are numerous virus hoaxes that claim that csrss.exe is malware and should be removed to prevent damage to the system; these are false, as removing csrss.exe process.exe will result in a Blue Screen of Death". Tech also stated he could remove the file for a fee.

Please answer this question - If I am removing Bitdefender software from my computer why must I have to remove files not related to this software before a refund could could be processed? Is this a hoax like Wikipedia is suggesting? Microsoft also states that the csrss.exe is essential for Windows operation.

Please help me with my refund or give me the telephone number and email address of person that I should contacting. Please don't refer me to X-XXX-XXX-XXXX. The tech refused to give me corporate email or phone number. Also he hung up on me because I refused to delete the csrss.exe file.

My email is ***@att.net

At one point in the past I had Bitdefender anti-virus on my computer. I uninstalled it a long time ago. Recently I have even used Bitdefender's own uninstaller and also did a search on my computer and deleted all files with the Bitdefender name on them. When I have Spybot (another program completely independent of Bitdefender) I get an intrusive error screen from Bitdefender when I shut down my computer and this only happens when Spybot is installed. I emailed Bitdefender customer support mulitple times about this and they tell me to send a special file they had me run and a copy of the error message. Instead of helping me with this, they send me an email saying they have not heard from me and will close the case within five days. I kept responding to these emails by re-sending the documents they wanted. I have in fact sent them over three times and I still get an emails from them saying they haven't received anything and they are closing the case.

"Customer Service" is NON-EXISTENT.
After installing Bitdefender on my 64bit Windows 8.1 laptop, my 32bit Internet Explorer 11 keeps freezing up! Sometimes after 1 minute, 3 minutes, etc...totally random. I now have to use Firefox Quantum and I hate their version of SmoothScroll and when you turn it off, scrolling REALLY sucks (even after toying with Firefox scroll settings). I want to use my IE.
I tried calling customer support here in America, but wat told to GO POUND PAVEMENT. My 3 year subscription was purchased on eBay and, even tho it was an American seller, selling it here in America, it originated from India so I was told to go call India. I can't. My Tracfone doesn't allow international calls. Called Bitdefender back and explained this and, again, was told to GO POUND PAVEMENT.
What difference does it make WHERE my Bitdefender originated from? It's STILL Bitdefender, isn't it???
Tried going to "support" on the Bitdefender.in website, but it is EMAIL ONLY. Emailed them but, of course, I've never received any reply (sigh).
Great. I paid for a 3 YEAR subscription for a product that doesn't work and I now have to throw away. THANKS FOR THE SUPPORT BITDEFENDER!

Bought a "Lifetime" license for antivirus software for a laptop. They cancelled the license after 5 years even though the device is in service.
On 4/9/2013 I bought what was advertised as a lifetime license to their antivirus software for my fathers laptop. We installed it and it had been working fine. On 4/9/2018 however, we have received notice that our license has expires and we now have to pay to renew.

I still have the original email from purchasing the license and it does not anywhere on it say it is for 5 years. It does however, say "lifetime" on it in several places and specifically states that it is valid for the lifetime of one device.

When I called about this I was informed that it is only valid for 5 years and that it is my issue that the device is still being used after 5 years. If I want their support I need to pay them.

I am not asking for the world. Only for what they advertised and I purchased at a premium I might say. If you are going to advertise it as a lifetime license for the time one device is in service, honor it. Otherwise, they should have said here is a 5 year plan.

This is typical bait and switch type advertising. I imagine they win on it a lot. Many devices probably dont last 5 years. This one however, has and should have their service without additional fees.

Software license description says unlimited devices but it is limited to 30
Bitdefender sells a family pack for their Bitdefender internet security product. The family pack says it is good for unlimited devices in the household but there's an asterisk after this statement. I tried to find out what the asterisk means but all I could find on their website is that it relates to their fair use policy - which I could not find anywhere. I used their chat to ask about this and was told the asterisk means it's limited to 30 devices. While this is not an unreasonable number - 30 DOES NOT EQUAL unlimited. I'm sure they'd sell just as many if they said 30 - but this is just a flat out lie.

Bitdefender charged me a bad renewal fee. I was told I would be refunded within 48 hours. After 8 days I have not. Customer service is lying n stallng
I was charged a renewal fee when I had 126 days left on my subscription. I opened a ticket on 3/6/2018 and was told a refund would be processed within 48 hours. On Monday, 3/11/2018, I called customer service. I did not record the person's name. He told me that someone was processing the refund now and that I would get an email confirmation shortly. Later that night I received an email asking if we can work through the technical difficulties rather than getting a refund. On 3/12/2018 I called again and spoke to someone with the first name Elvis. He did not give last name. He told me he has escalated the ticket and it would be processed within 24 hours at the max. On Wednesday it was still not processed. Wednesday evening, 3/14/2018, I called again and spoke to Dana Popa. She said that it would be processed but I would just need to wait. I asked to speak with a supervisor but she said that no one was available but that a supervisor would call me back within 2 hours. That has not happened so I am filing a complaint. This seems nothing more than I am being lied to and they are stalling hoping I just forget about it.

This software is terrible. Do not do business with bitdefender. On top of the lousy software it makes it nearly impossible to remove from your computer. It constantly states you need administrative permissions and passwords that it never asked you to set up.