Bitdefender

Not worth it all all. Terrible customer service. They charge a ridiculously high price with automatic renewal and when you try to get your money back, they tell you it will take 4 months. At the end of the 4 months, you still have to go back and forth with them to fight for your money back. It was a HORRIBLE experience. Stay away from them!

BitDefender has fraudulently attempted to charge multiple credit cards.
On Feb 17, my bank fraud department notified me that BitDefender attempted a charge of $89.95 on my debit card. The charge was not approved thus triggering a cancellation of my debit card. On Feb 19, BitDefender charged my Discover credit card $89.95, which I am disputing.
I have not used a BitDefender product for over three years. More disturbing is the fact that both my debit card number and Discover card number are new issues within the past year and never have been associated with a BitDefender account. It seems BitDefender has fraudulently obtaining my account numbers.

I was charged for an auto-renew with only receiving notice 1 day before. I requested a refund.
I received an e-mail 24 hours before my anti-virus was to auto-renew. It being a weekend, I did not see this e-mail until the following Monday. When it was discovered I sent an e-mail (Dec. 23rd) requesting a refund. The e-mail was not answered. I contacted the company on January 2nd, 2020 to check on the status. Again, no answer was received. January 3rd, 2020 I reached out to the company by Live Chat. They finally acknowledged my refund request, but couldn't give a time-frame for when this would take place. I told them this was absolutely unacceptable and I was filing a complaint then. I immediately received this e-mail:

"Hi ***,

As requested, your purchase under order number XXXXXXXXX is now fully refunded. You will see the amount of 64.04 USD back into your account in up to 7 working days, depending on the issuing bank. Also, the automatic renewal for your subscription has been canceled.

***, please do not hesitate to reach me back should you have any questions, it will be my pleasure to assist you.

Have a wonderful time ahead!

Best regards,
*** C
Bitdefender Support Team"

Well today is 1/16/2020....8 days past the 7 business days, and the refund has still not been received nor has my bank seen any such refund come thru or attempt to come thru for my account. I reached out to Bitdefender today and they claim the money has been released by them and there is nothing else they can do. However, according to my bank, once again, no money has been released or arrived in my account for this amount. Stay away from these frauds!

I have requested my account and personal info be deleted with no response.
I have made numerous requests of Bitdefender LLC to delete any and all account information from my Bitdefender Central account and to have my remaining time on my subscription to Bitdefender Internet Security annulled. I no longer need their services and will not be using any of their products in the future. I am NOT seeking a refund, but to have any and all personal information deleted from their records. I have been givin no response to my requests, and have been stonewalled. To satisfy my complaint I want all records and subscriptions deleted immediately.

Terrible service. Not worth the risk and effort. Go elsewhere.

I have been using Btidefender total security for years and was a happy customer. I decided to purchase several other products and as a result I have encountered some authentication challenges and I still do not have what I paid for.... This is the first time I have had to contact support and as a result of the experience I will no be a customer any longer. I recommend you look elsewhere if you have any issues or require any kind of help you'll wait for weeks and regret your experience and purchase.

I have bought and paid for:

12 months premium parental support
12 months + an additional 12 months of total security (24 months total paid)
5 extra devices (at least for the original 12 months of total security... (there is no clear indication)
VPN for 12 months.

- First I ordered total security for 12 months... no problem
- Then I ordered VPN - no problem
- Then I ordered more devices - no problem I was happy.
- Then I ordered parent premium... seemed to work for a week,
- Then I added an extra 12 months to total security... access to my extra devices disappeared... I eventually got it back after a week+ of emails with customer service. The company explained it was 'my fault' for adding an extra 12 months of total security... this purchase apparently cancels all extra devices regardless of when you bought them. (Huh? thats ridiculous... I paid for AT LEAST the remainder of the current subscription not a couple days... shame on me for buying more stuff)
- As soon as they fixed that they 'accidentally' turned off Parent Premium which I paid 44.95 for. I am now 2 weeks into another uniformed delayed excuse ridden and still without all the products I paid for. They are currently saying that they 'merged my total security with parent' (not true I have receipts and entered activation codes for every separate purchases... 12 months TS, Parent premium, another 12 months total security, extra devices).

Clearly they are not accustomed to repeat buyers...and having now had some interaction with support I understand why. After 4 years of using them I will get my money back and find another provider.

Problem with auto-renewal, cancellation and refund.
Bitdefender auto-renewed my subscription on 12/25/2019 at three times their current price. I called their customer assistance line and they claimed not to be able to cancel my subscription or give me a refund or offer some kind of credit. The agent said somebody from their retention office would reach out to me. It has been two weeks and nothing. I tried to call again several times with no success. Sent several emails with the same result. I have never encountered an antivirus company that tries so hard to scam you. Bitdefender support center ticket no: XXXXXXXXXXXXXXXX.

I cancelled the Bitdefender Internet Security 2020 Subscription the same day it was charged to my credit card and requested a full refund.
I cancelled the unwanted and unused Internet Security 2020 Subscription the same day it was charged to my credit card on 12/8/19. The invoice amount charged was $84.79 for order ID XXXXXXXXX. It is now 10 days later and after several emails and 2 online chats, I still do not have the refund I am entitled to per their own policy. Instead they claim to be too busy, only sales department can do refunds, etc. The last email I received was them trying to discount the price, extend the subscription and give a partial refund. I have repeatedly asked for a full refund for this subscription that has not even been activated. Thank you

Tried reporting a problem they have while uninstalling their VPN service, always gave an error while uninstalling and would reinstall after a computer restart on its own, and instead got a reply threatening the post with their Forum rules, LOL and answered by post by totally ignoring what the post was about, answering for a solution for things that where not even asked. Told them to please re-read the initial post for what was being reported as a problem and was told they already answered the question when they didn't even address the issues at all. Responded rudely, told me the post was hidden. I told them they don't realize they are not the only company around and they have a lot of competition, so just ended up uninstalling their software and they won't see me again. Their software always has problems, always. They may have some great scores with AV tests and all, but their software is sometimes even worse than malware, notice I say sometimes. It can be a good software but many issues, just see their forum, sometimes they cause problems with CPU usage, RAM usage, and anything in between.

Like many reviews below, their refund and cancellation process is the worst. I first contacted Bitdefender on 12/6/19. Apparently the only way to expedite the refund and cancellation process is writing a bad review here as it appears that they are quick to respond on a public-viewed government rating site. Here's my ticket number #X. I have until 11/22/19 before the 30-day refund period is up. Please cancel my subscription, disable auto payment, and refund my money. This is my last effort in trying to cancel my subscription before the 30-day window closes. I've reached out to their support staff but had no luck. Asked when would I except a response from their Retention & Loyalty Specialist dpt and they couldn't give me a direct answer nor they couldn't give me an email address. This is a bad business practice and I hope they change their cancellation and refund processes. If I don't hear back from them or get my refund by 11/22/19 I'm filling a formal complaint.

Refund process not simple and time-consuming

Please issue my full refund. I do not want a subscription due to an auto-renewal. A full refund process of 39.99 CAD for Bitdefender Antivirus Plus 2020 (1 device, 1 year). This auto-renewal subscription was charged on my card last Oct 11, 2019. I immediately disabled my auto-renew on my account (got an email confirmation for disabling auto-renew) and then requested a refund and was issued a ticket#ID XXXXX68 via email as well. I thought that is all I needed to initiate the refund, however, today Oct 16,2019 - still no refund so I decided to call their phone support.

I have been emailing your representatives (2checkout support, Bitdefender Support, and Retention & Loyalty Specialist) and today called in for ticket#2019XXXXXXXXXXXX at the phone number 1-XXX-XXX-3405 (CA) as recommended by 2Checkout as BitDefender directly processes refund requests.

While speaking to your phone representative, I found out that I have to answer a specific email from BitDefender's Retention & Loyalty Specialist for them to start the refund process. The phone representative said I then have to wait for another 24-48 hours for the refund to show up on my credit card. I made sure I responded to all the emails from each department to hopefully and finally initiate the refund.

I will definitely keep an eye on the refund on my credit card, as you have indicated there is only a 30-days window for a refund from the renewal date. It has been six (6) days since I requested a refund and the phone representative indicated your support is 24/7 available.

I hope you can improve your refund process. It is quite frustrating and time-consuming. If a customer does not want a subscription and made that clear, do not transfer the refund to another department (i.e. BitDefender's Retention & Loyalty Specialist or 2checkout support) and require an email answer to them to finally initiate the refund request. Please improve your auto-renewal subscription option to not be a default option when someone subscribes or get into a trial subscription.

I hope my refund issue gets resolved in the next 24-48 hours or even shorter if your support is 24/7 available. I would have to rethink and not even consider using your services ever again if the billing/refund service is like this.

As far as I can tell the virus protection is excellent. How ever never try there VPN service it is horrible. I went a little over the thirty day guarantee by like 70 days only because I really hadn't used it until here recently and you can only choose countries not the cities inside countries this is very strange. I starting to worry about my decision to get involved with this company. They will not work with their customers on refunds at least in my case. I can understand I went over the thirty day refund peroid but I offered to pay for any days over that I had used. Seems like this company is disparate for money. Would definitely not recommend. They care more about the money than customer satisfaction. That is always a bad sign, trust me. This buisness can't last too much longer treating their customers the way they done me.

Bitdefender free version acts like a virus if you try to uninstall it. I cannot uninstall it even when logged in with admin account. HOW does bitdefender outrank my commands on MY computer? Please do not give these crooks your money!

Refund was requested 2 days before renewal
On 8/3/19 I requested that this subscription be cancelled. Renewal date was 8/6/19 On 8/4/19 Bitdefender charged my credit card $139.98. I contacted "2checkout" their billing company. They sent request. They told me to call Bitdefender and I did. Request #XXXXXXX from 2checkout was sent to Bitdefender. Bitdefender's ticket #XXXXXXXXXXXXXXXX. I have made several calls and sent several emails, but they still have not refunded my money to my credit card. It has now been 8 days. On 8/10/19 Bitdefender sent a message that due to high volumes my request is taking longer to answer. This is very unprofessional. I will never do business with these people again and will never recommend them. They had no problem processing this payment after my request to cancel, but they have too high of a volume to answer my request. Are they going to pro-rate this charge and not refund the total amount? On Wednesday, 8/7/19, *** from their retention department contacted me to offer me a reduced rate and extend the length of the service. Apparently the "high volume" doesn't relate to this department, it's just when they have to refund money that was charged fraudulently.

My bank account was charged $95.39 for auto renewal. I had disabled this option, and was not notified of this charge.
On 7/21/2019, my Visa debit card showed a $95.39 charge. I called Bitdefender to request a refund, since I had disabled the auto renew feature and this was not authorized. They said auto renew was on, at their end. I was told someone would email me, but they did not. On 7/22 I chatted online with ***. On 7/23 a representative (who called himself *** but signed ***) emailed me, offering an extra two years at no charge, or a partial refund if I kept the service for another year at $39.99. I replied that I wanted a full refund as this has happened before, and it caused a financial hardship for me.

Renewed and billed for a service I didn't ask for. Only notified after renewing. Did not ask if I wanted to.
was charged a renewal for an internet security service I did not set up a yearly renewal on and did not want. I was not asked and they billed me for their total package, more expensive, which isn't the one I initially bought. ***.

I am trying to get a refund for an unauthorized renewal. I turned off the automatic renewal and somehow it was reactivated and I was charged for it.
I am trying to get a refund for service I do not want. THey automatically renewed when the option was deactivated. I can not get any one to reply to me online requests. I am looking for full refund returned to my credit card.

Credit card was charged for auto renewal.
Bitdefender billed me for $79.99 auto renewal of service which I did not want. As soon as I was made aware of the charges, I contacted Bitdefender and had an online conversation with a rep. Was told that since it was still within 30 days of the transaction he would make a refund request with the sales department and I should wait for an e-mail from them.
I received an e-mail from Bitdefender on 5/16/2019 stating that they will not refund the charges.

"May 12, 2019, 9:31 am - *** : At the moment it is within the 30 day refund period, I will make a refund request in your name and the Sales Department will handle this case, they will contact you via email in the shortest time possible regarding your refund request."

- Renewed my Bitdefender antivirus product before the auto renewal date. Bitdefender still pulled out a second payment.
On 4/22/19 I purchased a renewal through Bitdefender through one of their pop-ups for the program. After purchase, Bitdefender and their programming showed another year had been added to my days active for my account. On 4/28/19 I received two emails in rapid succession saying they would charge my account 89.99 for renewal and thank you for authorizing. I did not authorize anything, I though I had already renewed at this point. I called Bitdefender and they redirected me to Avangard their billing company. I worked with them requesting a refund. They sent and email with myself attached which was not responded to by Bitdefender. I contacted Bitdefender directly and they sent an email to me immediately saying they would offer another year of service but did not want to refund. I refused and asked for a refund. After calling again the spokeperson on the phone said they could no longer help and I would need to deal with through email for a refund. I contacted paypal (those who authorized the payment come through) they decided after two cases and an unauthorized charge statement that Bitdefender had the right because it was a pre - authorized payment. I did not even know that either Bitdefender or Avangard would still have outdated information on file that they would bill from. I have been requesting refund for double payment and unauthorized charges, but it has mostly been radio silence on their end. Every time I contact it seems that I am guaranteed a refund (according to spokesperson), just not by the person I am speaking to and moved along. I am wary that they are doing their best to outlive their guaranteed their 30 day policy so no refund will happen.

My case number is #XXXXXXXX

Avangate / Bitdefender auto renewed my Total Security without my authorization. They just went into my paypal account and took $89.99.
I was totally unaware of the charge until I went into my bank account and found the $89.99 charge coming from Paypal. So I immediately went to my Paypal account to find out who it was. And it was an auto renewal from Bitdefender. I put in a dispute with Paypal and I may be getting my money back, I don't know yet for sure. But this was an unauthorized transaction. I'm not sure but it seems to be part of their business model. It maybe in their Terms and Conditions and if it is, they should be put out of business. I will never use Bitdefender ever again that's for sure.

Renewal without my authorization.
I was notified by email that my bitdefender order has been renewed. I have not used this product since 2015 and turned off auto-renewal. No renewal notices till email of 4/26/19. I did not renew or authorize anything! They charge $89.95 through PayPal account which I disputed. I'm still not sure if I will be charged anyway as PayPal said I had an agreement with the vendor but I did not purchase anything since 2015 and have not seen a charge from them since that time! Why now???