Big Toys Green Country

I ordered a 650 dollar ride on ATV from Big Toys Green Country and upon receiving the item there was a large crack in the main frame of the vehicle. I notified the company within 24 hours. The warranty that is permitted with new purchases states that if an item is received damage that the company needs to be notified with in a 72 hour period. I was asked to send photos which I obliged. The company replied that they would give me an 80 dollar refund, with which I could use the money to go buy JB weld and "fix it myself"! I was in complete shock and disbelief of this manor of conduct of business. We (the company and myself) were unable to reach a resolution. I refused to accept the 80 dollar refund. and the only other option that was given was to return the car for a full refund but they would not accept a return of the car for and exchange for a new vehicle, which is what I felt was appropriate, return the car and have a new one sent. I ended up opening a claim with BBB of WI and a claim with my bank. BBB did nothing and my bank was able to refund my money and will open a claim against the company. I would never purchase a toy ATV from this company again and I would not recommend them to anyone! 0 STARS!

The people at this company are actually nice. I had an issue with my ATV in the beginning, I was very upset because I'd spent a lot of money on this toy for my son. And to be honest, we're very low on entertainment during this time of crisis. In the beginning I talked with a little bit of an attitude because I thought I'd fight policy and a bunch of other stuff as people talked about on the Revdex.com, but instead he ignored my attitude and asked me a couple of questions before he made the toy work again. The reason I'm writing this is because the guy did help me even while I was upset... and I felt embarrassed that I yelled at him. Luckily he didn't hold it against me and said he would be happy to help if we have any other issues in the future.

So first off id like to say the Blade XR we Bought from them is totally rad compared to power wheels and other stuff out there. The LED headlights and tail lights make it look official.
Pros: LED Lights bright and cool, very good UTV details, nice leather look seats, remote works as it should, Bluetooth stereo, real synthetic rubber tires, the real springs on there are amazing!
Cons: super wide turning radius, plastic body scratches very easily.
Overall for the style and performance vs the price of $500 I'm happy with it and wold say its worlds of better than a power wheels.

We also bought a Trail cat
The ride on toy arrived pretty quick, box a little dinged up from FedEx but it was in great shape. Overall, for a kids toy, the quality of the parts are pretty good.
Pros: Really simple to assemble 30 minutes tops.
Cons:Two things that could use improvement are the turning radius (not real tight ) just like the other toy and the lap belt ( a little low, falls off small legs, bigger kids should be fine ) Both are pretty easy to modify and I will be tinkering with it in the future. This is a great toy, well worth it for the smiles it brings.

Bought the Zetros from Big toys because of the weight capacity, remote control ability, and two seats for both of our kids - birthday present for 42" tall 4 year old, little sister is 34" tall 1.5 year old. Both kids fit great. Remote control works great - takes a bit to get used to, but similar enough to The Orginal NES. Speed control is a little rough - there are two speed options, but within the speed options it's either go or stop with not much for controlling in between. Low speed setting is about a normal walking speed on flat ground, a fast walk down hills and slow walk up hills. At the faster speed, it can get up to a jogging speed. Radio is awesome - with battery voltage indicator, FM tuner, and USB slot for MP3's. Quality of materials is pretty good. Rubber wheels are not inflated and are harder than expected, but they do a really nice job. Oh! And the bed of the truck is about the right size for a large reusable grocery bag and a couple bottles of wine. Seat belts aren't great, but that's not too hard to figure out a solution for. All-in-all, I love it. It's a great little truck for the price that I hope/expect to last until the big kid outgrows it. Overall Big toys has been great to deal with!

We just received the 24v Super Car XXL and I have to say its possibly the coolest thing I have ever seen, This was a bright red one for our sons birthday, the car came nicely packed and took me and my wife to remove from the box due to the huge size. At first look the toy seems very sturdy on the bottom with a steel frame, as I looked to the bottom back I found the giant electric motor the size of a large coffee can along with the thick gearbox and axle, it looks as if it would be used on a golf kart as big as it is. I proceeded to install the steering wheel and seats all very easy only took me 20 minutes, at this point I could not resist but to take it for a test run, once I jumped in and pressed the pedal I was over impressed, this thing is totally quiet!! As I made my way down the driveway I could feel a breeze in my hair, I then turned back up the drive way effortlessly with the power it puts out, I ran in the house over joyed as a kid on Christmas and told my wife "you got to see this" I jumped back in and she stood over me with her hands on her hips and rolled her eyes at my childish fun, I convinced her to get in and off we went (me and the wife both in the toy is 344 lbs) we sailed down the drive way and back up with endless power and nothing but smiles, we almost felt guilty as we were playing with our sons new birthday present while he was asleep. after about 20 mins of guilty fun we put it in the garage for our boys birthday in the morning, when he saw it he was over joyed of course!!! At 6yrs old just turned 6 he does have to sit a little forward on the seat to reach the pedal but he dosent mind as he flys up and down the sidewalk and around the house, all the kids with power wheels get passed like the wind!!! We give this toy 100 stars its the best ever and its amazing how innovative toys are becoming!!!

I placed an online order yesterday for a UTV color that was listed in stock. I received a call later that evening stating that they unfortunately ran out of that color and a similar model in the same color was available. I was refunded to allow time to review the other model. After dinner, I reviewed the recommended model and placed the second order a few hours later. Today, I received another call about the second model UTV in the same color being out of stock. I began to question the legitimacy of the business's story and was told that 'you are the one that waited this long to order the item.' I purchased two different models in the same color that were shown as available online. The second model was recommended as available a few hours before the second order was placed. Order timing isn't the issue. Poor inventory control & lack of quality customer service would be my suggested starting points.

Bought a product that was defective months after purchase--only return policy Unheard of in electronics Purchase a ride on toy for son at $worked for months, stored in RV shed only to find months post purchase...was running backwards and at full speed DANGEROUSDefective And the company offers no service The standard yr warranty on electrical products is non existant...basically, they gipped me

Defective batteries and poor costumer service We purchased the [redacted] model for our granddaughter in April for her first birthdayAfter using the machine less than half a dozen times, the battery would be completely dead within minutesOn August 12, we contacted customer service via their website, and received an email in responseWe knew that the batteries were the problem but we followed their protocolThey had us watch videos to try to determine what the problem may beWe checked multiple situations to their request, with emails and phone calls, only to ultimately learn that it was simply bad batteries(according to customer service via a phone call: the manual sent with the machine was outdated already, and charging time for what they had in the manual is different from what they actually recommend.) We charged the batteries the way they requested in this phone call, to still determine that the batteries were badThis is now the middle of September (the last cont

we bought the Lifted jeep as a gift for our son's 3rd birthday and we couldn't have given anything better..! he loves it and the best part is the remote that we can easily control the jeep or stop it with if he starts verring toward the roadits great for going over small hills in the back yard and has a lot of power when it gets up to speed you can tell it has large drive motors!its got riding speeds which makes it more awesome espcialy when you want to slow it down to navigate through tight spaces, I personal have all ready done some cutom stuff to it like under body ground effex lights and had a custom seat cover made...it took around mins to assemble we also received the easy assmby video from big toys green county but it wasn't that hardit looks amazing too at night with the led headlights! my friend bought one of the knock of ones at best choice side by side they look the same but ours blows theirs away on power and the lights on ours from big toys seem WAY brighter ! All in all we only had one issue we could not get the remote to pair but we called the guys at big toys and they had us fixed up in a few secounds we were just not pairing it correct its actually really easy we were making it more complicated than what it really iswe have owned it for months now problems higly recomend!!!!!! stars [redacted]

I am not happy with the product I orderedThe product was falsely advertisedCustomer service offered no satisfactory solution to my complaints Purchase Date June 11, Order ID [redacted] Product 24v ATV by Go-Bowen Price Paid by credit car Shipped Date June 13, Received June 20, The website states the toy ATV is for children 4-years of age up to poundsThe website shows videos of the product driving through mud and waterThe website states the product has a full day warrantyThe website states if the product is received damaged replacement parts will be immediately shipped My son is years old and weighs poundsWe received the ATV and immediately knew it was too smallWhen he sits on it, his knees hit the handle barsMy son is an average size year old and nowhere close to the advertised poundsThe ATV came mostly assembledThe front bumper and rear break light needed to be attached, the fuse needed to be inserted, the handleb

Great company we ordered a ride on car online from them and received the item in less than 3 days quality was great even came with a remote!! they are very helpful too !! I would recommend this company to anyone how wants a cool car for their kiddo.. PS> ask for [redacted] he is very nice and gave us a coupon code !

These guys are awesome. Very friendly service, and would definitely recommend people to come out and see them. You won't be disappointed that's for sure.

Awesome service, plenty of options, and really great present ideas. I walked in and instantly was greeted with friendly service, and wasn't just talked into buying expensive things. I left completely satisfied that my purchase was a guarantee fit for me. I am definitely coming back

Great company to work with, all their products are trustworthy and they get it to you in a matter of days. Friendly service and willing to work with you and your price range. Very thankful for places like these, makes for a great Christmas present for your children with the satisfaction that they will be safe and not something that will harm them. I will be recommending all my friends to definitely go and check them out. We need more companies like these.

These Guys are great to work with we bought the 24v super car and a tundra for our 2 kids and they have been entertained all summer. We called to get a new battery and the lady at big toys had it sent out overnight no problem!

Horrible experience. Purchased a vehicle from them and it has never worked for us (would barely move, steering wheel broken, lights broken, etc). We emailed the company within the week of receiving it and were told to purchase or rent a battery tester. For the amount of money spent on these, this is ridiculous. We are now told we are out of the warranty period and cant have the unit replaced even though the complaint was made right away. Big waste of money, do not recommend at all.. really disappointing.

Product was not advertised correctly
We purchased a trail blazer for my son. I spoke to the sales rep several times to discuss the differences between the trail blazer and the blade. He never mentioned speed control. When we received the product we found that you were only able to control the speed from the remote so the driver is not able to control the speed. I have two children, one would need the fast speed and one would need the slow speed. When I expressed my frustration they said they would refund my money but I had to somehow transport this big product to fed ex and pay return shipping costs which were quote to be >$150. ***, the operations manager was very rude. I felt the product was not advertised correctly and their sales team was not properly trained on the details of the vehicles.

This is THE BEST company that my wife and I have delt with for our new son. They are friendly always there to answer questions and always with you till the end of the problem if ever one. Their products are outstanding. We will definitely be back to buy more things as he gets older.

We have had nothing but good experience with this company, They had our daughters ATV to us in a matter of days

Defective batteries and poor costumer service
We purchased the *** model for our granddaughter in April for her first birthdayAfter using the machine less than half a dozen times, the battery would be completely dead within minutesOn August 12, we contacted customer service via their website, and received an email in responseWe knew that the batteries were the problem but we followed their protocolThey had us watch videos to try to determine what the problem may beWe checked multiple situations to their request, with emails and phone calls, only to ultimately learn that it was simply bad batteries(according to customer service via a phone call: the manual sent with the machine was outdated already, and charging time for what they had in the manual is different from what they actually recommend.) We charged the batteries the way they requested in this phone call, to still determine that the batteries were badThis is now the middle of September (the last cont