Beverly Hills Weight Loss Clinics

Thursday, June 08,
Revdex.com ID: ***
U-Haul Reference Id #: ***
Thank you for your concern for our customer Ms***
Jeff F*,
Field Relief Manager, of U-Haul Company of Western Georgia spoke with Ms
*** on 6/3/MrF*
apologized
and offered a VIP certificate for $
Our customers are very important to
us and we regret to hear of situations that cause problems for themThank you
for bringing this matter to our attention and allowing us to offer a response
Sincerely,
Penny S***
UCC Associate Program Manager
U-Haul International

August 28, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.Rich C***, our President for our Tidewater Regional Office, advised our office he had a check for $issued to Mr*** on August 22ndMr*** should receive the check within the next business days if not already.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

November 3, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Mr***. Kim S***, our GM for our U-Haul Moving and Storage of Dartmouth, reviewed Mr***’s recent commentsShe informed our office she spoke to Mr*** and offered her apology for the fuel level being incorrectly documentedA refund for $was issued back to his Visa account and should post on his next Visa credit card statement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P***Executive AssistantU-Haul International

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The refund has been received and therefore this complaint is resolvedI appreciate the help and I am very fortunate to receive such a quick response! Regards,*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The Business has already completed the return of the additional $refund and reassured me I was not being charged for TWO Auto Transporters. I consider the complaint resolved
Regards,
*** ***

Here is the email I received from John Lau on 4/17:Hi ***, This is John L** with U-Haul customer serviceI tried to reach you by phone but there was no answer at the time so I left a voice mailThe number you provided in the Revdex.com letter was for a college office and I did not have you extensionWe look forward to discussing the matter further with youFeel free to reply to this email with a good time and way to reach you or we can communicate via email if you would preferThank you. Here is my response one day later 4/18:Thank you, John,My extension is ***I am available Mon and Wed between and pst John L** never contacted me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I wonder how long Walmart would stay in business if every sale was final and the customer was always wrong.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

July 6, Revdex.com concern ID: *** *** *** U-Haul Reference id #*** Thank you for your concern for our customer Mr*** Michelle B*** Marketing Company President, has tried to reach Mr*** and has not been able to reach him Mr***’s original shipping date was scheduled via our web site at uhaul.com by Mr*** for a pick up date of August 2ndOn June 16th we were contacted to change the pickup date from August 2nd to June 16thOur system only signals us for paperwork at a set date prior to deliveryWe only found out the paperwork was not completed correctly on June 17thThis was after the pickup date was move up by almost monthDelivery dates change based on pick up dates and scheduled ship datesShipping days for Mr***’s move were disclosed as days We contacted Mr*** as soon as we had the information regarding his paperworkOur original offer still standsIf Mr***’s U-Boxes are not delivered within the appropriate time frame as agreed per contract, not including days delayed by paperwork, we will pay the $per day for late delivery Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** Executive Assistant U-Haul International

March 27, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customers *** and *** *** Jason R***, our GM for our U-Haul Moving and Storage at Research Blvd, explained Mrand Mrs*** originally ordered two U-Boxes and returned two days later wanting another box. The next day they requested yet another box. They were advised that every time they added a box, the piand drop-off dates would change. They eventually loaded six boxes. The pidate was changed to January 10, 2017. The 10th was supposed to be their original delivery date before changes were made. Jason spoke to Mr*** and informed him his boxes were going to ship on January 10th, which they did, at 12:30pm, and were delivered on the 13th In the interest of customer good faith, a refund for $was issued as an adjustment on their move. Tom Shea, a Manager with RepWest Insurance Company, advised our office he spoke to Mr***. Mr*** relayed he dropped the marble bar top table, causing the damage himself. The damage claim on the TV was settled for $500. Please be advised U-Haul is not responsible for the hiring of contractual labor, nor are we responsible for personal commitments. When I spoke to Mr***, although I don’t specifically remember the conversation, I would have put him in contact with the responsible area that could provide him with the information he was requesting. We feel a fair resolution was made. We also appreciate the feedback from Mr***. Customer feedback allows us to realize what programs are working or not and what areas need attention. Please be assured the information they provided has been addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

October 23, Revdex.com ID#: 1*** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Mark R***, our President for our Corpus Christi Regional Office, followed up on the information Mr*** provided and sent the following email in response: Hello
Mr ***, first of all let me apologize for any inconvenience we may have caused you in not being able to accommodate your moveI have personally requested a check be mailed to your ** *** *** *** ** and should be receiving this checkIf you still have issues of not receiving this check please call me at ***, Mark R***, President, U-Haul Co of Corpus ChristiThank you in advance Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

May 23, 2017 Revdex.com ID#: ***U-Haul Ref#* *** Thank you for your concern for our customer Ms*** Felicia R***, our Traffic Manager for our Northern New Jersey Regional Office, followed up on the information Ms*** providedShe informed our office she contacted Ms
*** and advised her of a refund for the disputed amount of $that she issued back to her credit cardThe refund should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

Greetings Sandra,I do not except your response as a resolutionPrior to you contacting me I clearly understood how much I owedWhat was not resolved is the issue that I originally complained about, which is my inaccurate billingYour system has not been corrected, it still shows an incorrect amount owed, and I also can not pay online the amount that I actually owe.I also informed you during that call that I did not feel comfortable paying over the phone, particularly because you did not have a secure way of excepting a phone paymentThis company has been very incompetent in handling this issueI am not comfortable giving my credit card information to a complete stranger, not encrypted or otherwise secure.To date, I still have no way to pay the correct amount online or via a secure payment portal/access pointTo date your records still show that I owe more money than I actually oweTo date I am still receiving auction and lien notices stating the wrong balance due.Please correct the billing to reflect the accurate amount.Genuine regards,*** ***

September 18, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customers *** and *** ***.Todd Ferreira, our President for our Fresno Regional Office, followed up on the information Ms*** provided He informed our office he spoke to Ms*** and she
relayed their concerns had already been addressed and resolved.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***
Executive AssistantU-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I consider this complaint resolved
Regards,
*** ***

July 22, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Michelle B***, our President for our Vancouver, Vancouver Island Regional Office, followed up on the information Ms*** provided. She informed our office it
appears Ms*** had the U-Haul truck for days and used 1,kms. There are no additional charges for being late, just what the rental actually totaled. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

June 12, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Neil B***, our Executive Assistant for our Metro DC Regional Office, followed up on the information Ms*** provided. He informed our office a refund for $was
issued back to Ms***’s *** account for the cleaning fee. The refund should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

May 7, Revdex.com ID#: *** U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
Amy S***, our Executive Assistant for our *** *** Regional Office, followed up on the information Ms*** provided and sent her the following email in response:
Ms
***, Your communication with my Customer Service Department has been forwarded to my attention for review and resolutionPlease accept my apology for any inconvenience you encountered during your recent rental of a U-Haul Tow DollyYour claim file with our insurance company has also been reviewed and their decision will be upheldThe Tow Dolly was inspected by a qualified representative of the U-Haul Company and nothing was found to be defectiveThe location you rented from has received the proper training and correctly dispatched the equipmentWe value you as a customer and in doing so I have refunded the rental amount in a gesture of goodwillPlease allow 3-business days for the credit to post to your accountI wish to thank you for contacting us and allowing us the opportunity to respond; we look forward to serving you again in the futureThank you, Amy S*** U-Haul Coof *** ** Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
Maria P***
Executive Assistant
U-Haul International