Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for bringing Mr. [redacted]'s concerns to our attention. We apologize for the inconvenience this may have caused the customer. We have forced the order to cancel completely and the customer should be expecting a refund on his credit card within the next 3-5 business days....

 Thank you again for bringing this matter to our attention. We now consider the matter resolved.  Sincerely,Kelsey F.

October 19, 2016     To Whom It May Concern:   Best Buy feels that we have fully addressed [redacted]’s concerns that were forwarded to your office as the transactions in question properly refunded to the customer’s account with transaction codes [redacted] and...

[redacted] (these numbers can be supplied to her bank for reference) .  Nevertheless, please forward any additional concerns to our office and we will respond accordingly.    Sincerely,   Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com, We have been in contact with the customer. We have an issue with the gift card and have submitted for it to be cancelled and replaced with w new gift card that will be sent to the customer's verified address. Thanks,

Dear Revdex.com,The customer was contacted the General Manager at Best But store [redacted] and was offered and accepted a $[redacted] Best Buy Gift card as resolution.Best Buy Considers this matter resolved.Thank you.

Dear Revdex.com: Best Buy feels that we have fully addressed Mr. [redacted]’s concerns that were forwarded to your office in our previous response and we maintain our position. Our special support team noted the claim and estimate provided by the customer do not align with the work that was done to his vehicle, and Best Buy considers the matter closed. Regards, Kathryn S.

Dear Revdex.com,Best Buy feels that we addressed this issue effectively in our previous response, and we will not be providing it additional consideration. We are unable to provide an exchange on any product that has suffered cosmetic damage. The description of the phone provided by the customer indicates that the phone has been scuffed, which is considered cosmetic damage. If the customer has questions about our return and exchange policy, we encourage him to visit BestBuy.com. Nevertheless, please forward any new information and we will respond accordingly. Thank you for making us aware o fthsi issue. Best,Cassie E Exec Res Sr

Dear Revdex.com,Thank you for forwarding Mr. [redacted]'s concerns to our attention. We apologize for any inconvenience this may have caused the customer.We have attempted to contact the customer directly for more information about the purchase and attempted return, and he did not provide the requested...

information. The only receipt provided was for a cancelled transaction, and we need a current receipt in order to look in the issue.Please note that our return and exchange period is 15 days, and any items that are physically damaged or are missing components may not be eligible for return or exchange.Until the consumer provides the necessary information we have asked for, including a valid purchase receipt and the reason the return was denied, we consider this matter closed. Sincerely,Kelsey F.

Dear Revdex.com,The Washer has been replaced for the customer was completed on 9/30/2016 OMS order [redacted]Best Buy considers this matter resolved.Thank you

Revdex.com,Please know that Sedgwick has been actively involved in assisting with the customer's claom, and in contact with all parties. The customer will need to continue working with Sedgwick as this is a damage claim and must be addressed by the proper channels. Thank you.  Regards, Sarah L.

Dear Revdex.com, Thank you for forwarding Ms. [redacted]'s concerns to our attention. We apologize for any inconvenience this may have caused. We will be reaching out to the customer directly to resolve outside the medium of the Revdex.com. Sincerely,Kelsey F.Best Buy

I am rejecting this response because:Hello Cassie.Here is the link to the Best Buy page that states that this computer does in fact have an 18 month warranty so I do not understand anything Best Buy has said regarding the warranty. You said one thing, the website says another and the Geek Squad said something different than you both.http://www.bestbuy.com/site/dell-14-refurbished-laptop-intel-core-i5-4gb-me...⇄ Geek Squad told me that this computer has a 90 day warranty which expires 4-18 however you state it only had 15 days. The laptop did not have Authentic Microsoft, did not have WIFI driver installed and the BIOS was incorrect. I was told they did correct these issues.  I spoke to Geek Squad and they confirmed the 290GB is showing because the computer has used the other 30GB which I understand. The Geek Squad confirmed in person that Planitroi was the third party as well so why would I be told that it was not when I have it in writing on the paperwork that came in the box with this "Certified Mircosoft Refurbisher" as it states on the box which the Geek Squad also saw and confirmed they "no longer have a contract with them".Attached are photos of the Planitroi Warranty and the Microsoft Certified Refurbisher box.This entire purchase and quality of customer service is alarming and dissatisfying as I only purchased this computer because of the stated warranty that was confirmed by telephone and chat before I purchased the unit and now I am told there is no warranty at all currently. Who exactly are you telling me that I purchased this unit from if not Planitroi? Below is a copy of the receipt from Best Buy as well as the shipping which originated in NJ, the Planitroi headquarters.  At this point I do not care where it came from because I know that it was bought on the Best Buy website and I believe that Best Buy should honour the warranty if you are not going to refund the $306 to my Paypal account.Transaction ID: O-52207096R0790972L Hello [redacted], Thanks for your order at BestBuy.com. Money won't leave your account until BestBuy.com processes your order. Thanks for using PayPal. To see the full transaction details, log in to your PayPal account. Keep in mind, it may take a few moments for this transaction to [email protected] to merchantYou haven't entered any instructions.Shipping address[redacted]Salisbury,NC28146United StatesDescriptionUnit priceQtyAmountBBY01-77[redacted]7$306.01 USD1$306.01 USDSubtotal$306.01 USDThe final payment amount may change when the merchant completes the order.Issues with this transaction?You have 180 days from the date of the transaction to open a dispute in the Resolution Center.Questions? Go to the Help Center at www.paypal.com/help.Get verified - Pay from your bank account and you're 100% protected against unauthorized payments sent from your PayPal account. Log in and click the Get verified link below your name. For assistance with matters regarding your PayPal account not identified above, please contact us toll free at ###-###-####. Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal page.You can receive plain text emails instead of HTML emails. To change your Notifications preferences, log in to your account, go to your Profile, and click My settings.PayPal Email ID PP120 - [redacted]  Shipping ProgressLast Updated: April 11, 3:52 PM  Monday, January 18 1:30 PM Delivered Salisbury, NC Monday, January 18 8:44 AM Out for Delivery Salisbury, NC Monday, January 18 6:01 AM Arrival Scan Salisbury, NC Monday, January 18 3:23 AM Departure Scan Raleigh, NC Friday, January 15 5:28 PM Arrival Scan Raleigh, NC Friday, January 15 7:01 AM Departure Scan Secaucus, NJ Friday, January 15 1:20 AM Arrival Scan Secaucus, NJ Friday, January 15 12:40 AM Departure Scan Parsippany, NJ Thursday, January 14 10:50 PM Package was handed off to UPS Parsippany, NJ Thursday, January 14 5:36 PM Initiated

I am rejecting this response because:Thanks for finally providing an explanation. However I am not a reseller. I havent sold a single item that I have purchased from BestBuy. I am not sure what criteria was used to make that determinatjon, but is incorrect and uy is not serving you well. To the contrary, around 12 months ago I was contacted by Best Buy to receive a home consultation. I appreciated the personal attention and atarted buying from BestBuy to outfit our new 6,000 sq ft home. It has 7 bedrooms and 3 living spaces. I have been purchasing audio video equipment for each room of the house. 2 TVs for our gym. 3 computer monitors for my office. 3 large TVs for my living areas. 6 TVs for bedrooms. 1 TV for the master bath. 4 Alexa devices. 4 UHD bluray players. A full set of Klipsch home theater speakers. Ubiquiti networking equipment. A projector and soundbars for ever room. That doesnt make me a reseller. Tons of home automatuon equipment. It makes me a technophile and a former good customer....not a reseller. You need to fix your business practices and your commuication as I dont need you to make an "exception". I need a retailer that can meet my needs as a consumer.

Initial Business Response /* (1000, 7, 2015/11/06) */
Dear Revdex.com,
Thank you for bringing this to our attention. We have investigated the customer's concern and interviewed our Richfield, MN store management. At this time Best Buy feels we have appropriately addressed this issue.
Our store...

management team has replaced two phones for Mr. [redacted]. The original replacement was to upgrade his Samsung cellphone to a new one that had just been released. The upgrade and data transfer was completed between both phones, per policy, the SD card was given back to Mr. [redacted] in a small plastic zip lock bag, and the data transfer was verified with him before leaving the store.
On 10/5/15, Mr. [redacted] returned to our Richfield store with phone issues, stating his phone was locked by his son and he could not unlock it. This was examined by our Geek Squad Agents, and they were unable to access the locked phone to retrieve any available data. Although the phone was outside our return/exchange period and since the phone could not be accessed, the store management team approved a one-time replacement exception for customer satisfaction.
Thank you,
Larry S.

Dear Revdex.com, Thank you for bringing this matter to our attention. Please know that Best Buy has contacted Mr. [redacted] and made an offer which Mr. [redacted] that he has accepted. We are refunding $150 back to the credit card used.Thank you.

Dear Revdex.com, I have partnered with store leadership regarding this concern. The computer needed system restore therefore any software would have to be reloaded afterwards. We offer data back up services for any files on the computer but that was declined.  According to leadership, they...

offered to reload the software back on the computer and send the computer back out to repair the crack since it is under a Geek Squad Protect and Support Plan. They state that Ms. [redacted] wanted to return the computer as she did not feel those solutions were satisfactory. The Geek Squad Protection Plan does not cover a refund but does allow for service to be performed on the computer. If she would like us to reload her software back on the computer and repairing the crack we will gladly do so. However, we will be unable to provide a refund. Thank you, Dan S.Best Buy

Revdex.com, Thank you for bringing this to our attention. Although this is a bundle price which would have been noted on the signage for the unit, the store has provided a full refund to the customer. he was personally contacted by the store who is sending his receipt via mail Thank...

you  Regards, Sarah L.

I am rejecting this response because:Best Buy response is a fabrication.  I was told on the day of the mishap that the delivery was delayed because my shipment was too large to fit in one truck so it was divided in two and the delivery schedules of the two trucks was poorly aligned which is why they were able to come at the end of the day when they finished all their other deliveries.  When I was at the store, I was even allowed to look at the delivery schedule, 8 am to noon is beginning of list, not end but we saw the two trucks decided to go elsewhere first.The snow didn't start to fall until mid to late morning and only amounted to about an inch.  If weather was a factor, then why didn't anyone call me?  All of this furthers that the Best Buy response is a fabrication.Also, I still have the voicemail that explicitly says the geek squad was MAILING ME a gift card, not and email.  Regardless, given the circumstances, ineptitude of BEst Buy, the broken guarantee that this delivery would not be screwed up which was a term of our decision to buy, the $100 gift card is an insult and I already explained that in my complaint here.Send me the 4k DVD player I called out.  That is more than fair solution on a $4000 bungled event.If that is not acceptable, let me know and I will take you to small claims court for my lost time and mental anguish.  I am thinking it might be best that BEst Buy get a court order against them to give them some motive to get their delivery process in gear because it is a mess.

Thank you for sending this over for review. I am sorry for the frustration and inconvenience this has caused. I see that the consumer has already been responded by one of our social media specialist on 12/08/16. Unfortunately Best Buy is not able to cover the difference in this situation we...

understand that its frustrating, however we are only following the process we were given. [redacted] will be providing rebates on those who qualify for them and if you would like to discuss other options it will have to be done through [redacted]. I have documented this complaint under case number [redacted].Once again thank you and I am sorry for the misunderstanding.Best regards,Karla [redacted]

Dear Revdex.com,Best Buy feels that we addressed this issue in our previous response, and we will not be providing it additional consideration. Nevertheless, please forward any new information and we will respond accordingly.Best, Cassie E Exec Res Sr

I am rejecting this response because:
I would like this case to remain open until I receive the check.  I was told I would get a refund but they have been giving me the run around.  Please keep case open.  I would also like instructions on how to place a negative review about Magnolia Home Theater.