Best Buy Stores, LP - US Headquarters

Dear Revdex.com,Thank you for bringing this matter to our attention.  When order BBY01-[redacted] was placed for the computer, included was digital download for webroot secure anywhere 3 device 6 month subscription.  When the computer order was cancelled, that was refunded but the webroot was...

not.  As a one time customer service gesture, an allowance has been applied to the bestbuy.com order to refund the customer $29.99.  Best Buy considers the matter resolved.Thank you,David M.

Dear Revdex.com,The customer refused our direction of sending the unit to service before the plan had expired. Best Buy has fully addressed this matter and our stance remains the same.Thanks,

Dear Revdex.com,Thank you for bringing [redacted]'s concern to our attention.I was able to locate the service in question from 4/11/17. A new hard drive and Windows 10 were installed under service order [redacted] There was not a fee charged to [redacted] that day, for those services. Geek Squad services...

are guaranteed for 90 days. As this service was performed 10 months ago, it would not longer be under a service warranty. If further services are needed there would be a fee.Best Buy will not perform services at no charge and will not be refunding any fees as none were rendered, and it has been 10 months since that service.Thank you,Best Buy

I am rejecting this response because:1. Best Buy has not taken steps to actually fix their process, which is grossly negligent. I spoke with a Best Buy representative today, and she noted the reason why our dishwasher was not delivered (even though we paid for the dishwasher and scheduled an install 4 times, where Best Buy just never showed up or called us), was because the order for the dishwasher was never actually placed. As of today, it had still not been actually placed! This is grossly negligent, especially considering Best buy charged our credit card for the purchase over 1 month ago. We should really also be getting reimbursed for interest incurred on our credit card related to this purchase.2. We have not received the $[redacted] credit, and thus the matter is resolved until Best Buy follows through on at least 1 deliverable to us. We were told it was being sent to us 9 days ago, and I would not expect it to take longer than that to be delivered.

April 18, 2016 To Whom It May Concern: Best Buy feels that we have fully addressed [redacted]’s concerns that were forwarded to your office as it is my understanding that the washing machine has since been exchanged.  Nevertheless, in recognition of the inconvenience experienced...

with this matter I have requested a $[redacted] Best Buy gift card for Ms. [redacted]. The gift card will be processed and mailed in the next 7 to 10 business days.  Please forward any additional concerns to our office and we will respond accordingly.  Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus [redacted]

Dear Revdex.com -Best Buy considers this matter closed.  Regards, Amy C.

Dear Ms. [redacted] - We're sorry to hear that the television you purchased online was delivered damaged.  Based on our review of your contact with our support teams, it appears that you spoke with an agent on February 7, 2018 and they arranged for an exchange to take place on February 9th. ...

After reviewing that order, it appears to have been cancelled or not completed.  We're sorry for this error and the inconvenience it caused you.  Based on your experience, we have processed a $200.00 refund back to the card used to purchase the television.  Thank you for taking the time to notify us of your concerns.Regards,Amy C.

Initial Business Response /* (1000, 5, 2015/10/19) */
Dear Revdex.com,
Thank you for bringing this matter to our attention. Best Buy has a service call for the washer and dryer for 10/22/2015 and 10/24/2015.
Geek Squad did send out a third party servicer on February 2014 to look at dryer but no...

fault was found and the customer has only called recently to request service.
Best Buy does not reimburse for any electricity consumed by appliances but the customer can submit a form to request laundry reimbursement which is a benefit of the plan purchased with the washer and dryer. The benefit amount and other coverage information can be found on the terms and conditions of the plan which we have provided a link below.
file:///C:/Users/a224515/Downloads/gsp_2010_09_29_to_2012_07_14_v4_english.pdf⇄ /> Thank you,

Dear Revdex.com (Revdex.com):
Thank you for bringing [redacted]'s concern regarding the [redacted] gas stovetop to our attention.
Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations. After receiving Mr....

[redacted]'s Revdex.com complaint, we contacted our PAC Sales team on the replacement / exchange request. While we would be unable to accommodate their compensation request, the PAC Sales team has created a new Sales Order (SO) #6594441 on 03/16/16 for return and exchange of their unit and scheduled for 03/24/16. n

Thank you again for making Best Buy aware of this situation.
Sincerely,
Steven [redacted]
Executive Resolution Team
Best Buy Corporate Campus

Dear Revdex.com - We have responded to this customer already based on additional contact that he has made with Best Buy.  We have not heard back from him regarding the offer that was made and it appears that his refrigerator is in the process of being replaced. Regards, Amy C

Dear Revdex.com,Thank you for your partnership in bringing this matter to the attention of Best Buy. Correspondence regarding this case has been brought to our Executive Resolution Team for proper review.We would like to offer our sincerest apologies for the frustration experienced during this purchase. I...

have reviewed the previous nteractions Mr. [redacted] has had with our team, and have verified we have authorized a refund to the customer for the requested amount. This refund does typically take 3-5 business days to reflect in our customers account, and may not be visible yet as the refund process was started on 01/25/2017. We sincerely apologize for any inconvenience this delay may cause.While Best Buy considers this matter closed, please feel free to bring any further information to our attention and we will respond accordingly.Thank you and best regards,Shane M.Executive resolution specialistBest Buy Co. INC.

Dear Revdex.com,  Thank you for forwarding Ms. [redacted]'s message. Please know that we have reviewed the situation further and we have no indication or notes that we offered any customer satisfaction gestures. Per our notes the product has been delivered successfully and no other action will be taken by Best Buy.  Thank you.

Dear Revdex.com, Best Buy is sorry to hear that the customer felt misled by our terms and conditions of the Mobile Geek Squad warranty. Best Buy mirrors the process used by other carriers when it comes to mobile repairs and deductibles.  Below you will find a portion of your receipt indicating that...

fees may apply.                           ----------                      SUBTOTAL      7.99              SALES TAX AMOUNT     55.25                              ==========                         TOTAL     63.24 Associate # [redacted] xxxxxxxxxxxx6923    GIFT CARD     50.00 APPROVAL 131672xxxxxxxxxxxx3004         AMEX     13.24 [redacted] S [redacted]APPROVAL 667456 AT&T ACTIVN  BNDL Savings:    699.99             TOTAL SAVINGS:    699.99 [redacted]      Terms & Conditions will be  e-mailed to you and can be found at   www.geeksquad.com/termsconditions[redacted] xxxxxxxxxxxx6923     ORIGINAL BALANCE:       50.00    TRANSACTION AMOUNT:       50.00-    REMAINING BALANCE:        0.00 You have one last step to become aMy Best Buy program member. Pleaseregister your [email protected]/register[redacted],THANKS FOR SHOPPING AT BEST BUY TODAY!YOUR MY BEST BUY BALANCE AS OF 09/26/2014POSTED  POINTS: 0GO TO BestBuy.com FOR MORE INFO HARDWAREYou purchased the following:AT&T IPHONE 6 16GB GOLDMDN/Mobile Phone Number:: [redacted]IMEI:: [redacted]SERVICE AND SERVICEOPTIONSAT&T UPG NEXT 18 IPHONE(9) DROPS SPILLS ADH MONTHLY BFor each claim, your Geek Squad Protection(GSP) Service Fee will be $149.99.  Youhave purchased a month to month plan, whichwill automatically renew until canceled.Your credit card will be charged on amonthly basis for the plan identified onthis receipt. Call 1-800-Geek-Squad([redacted]) to cancel this plan. See Terms &Conditions for complete details.I AUTHORIZE my card to be charged a firstpayment plus applicable tax today & eachmonth until the Geek Squad Protectioncoverage is canceled.  Service Fees, andclaim limits apply. Kind regards,Ash [redacted]

Dear Revdex.com (Revdex.com):   Thank you for bringing [redacted]’s concern regarding the online order placed with our company to our attention.   Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations....

After receiving Mr. [redacted]’s Revdex.com complaint, we contacted customer directly, addressed their concerns and thanked them for sharing their feedback regarding the online purchase.   As a gesture of goodwill, we provided Mr. [redacted] with an $80 My Best Buy membership account certificate. Mr. [redacted] accepted the gesture as resolution.        Thank you again for making Best Buy aware of this situation.   Sincerely,   Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and is there nothing that can be done I accept this.  I will no longer do business with Best Buy. [redacted]

Dear Revdex.com,Thank you for bringing [redacted]'s concern to our attention.Order number BBY01-[redacted] was cancelled. Best Buy is no longer selling the iPhone X outright, it does have to be activated on a contract which does bring it down that $100.00. Because the order was cancelled, Best...

Buy considers this matter closed.Thank you,Best Buy

I have been in touch with Eric the general manager of the Best Buy Store. He iw working with [redacted] in coming to an amicable solution for everyone involved. I have heard and accept Best Buy's proposal for fixing it on their end, and am waiting to hear from [redacted] on their part.

Derald w/Social Media requested a refund check on 9/20 for $100. Steve (my senior) requested a $100 Gift Card on 9/1. There is no further solution offered and no further Revdex.com review required for this issue. Best Buy firmly closes this Revdex.com case.

I am rejecting this response because: It is completely non-responsive to my complaint.  As I bought the device from Best Buy, I believe it is Best Buy's responsibility to "activate the order with the Verizon service plan."  The response does not explain why the 'carrier financed plan" was not properly processed.

I am rejecting this response because: the term consumable is subjective and can sway either way erring on the side of the merchant or the customer.  And I feel best buy is discriminating against me due to my appearance in this case as i've witnessed several times associates taking back returns from clients without receipts, and they happened to be caucasian.